Office 365 Reviews and Pricing

Founder at Isecurex

Apr 23, 2025

Ensures seamless communication and convenient document access for organizational efficiency

What is our primary use case?

I normally use Office 365 for email. We utilize all the Office packages online, including PowerPoint, Word, and Excel for our documents. These Microsoft work applications are essential for our day-to-day communication and documentation needs.

How has it helped my organization?

Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location. This ensures that communication is seamless and efficient, making it powerful for our organizational needs.

What is most valuable?

All services offered by Office 365 are useful, including Outlook email, PowerPoint, Word, and Excel. Their cloud accessibility significantly enhances convenience. Having instant access to emails and documents is powerful for our work requirements.

What needs improvement?

The user interface of Office 365 is very good and easy to use. I think they should reconsider the pricing as it tends to go up annually. Visibility in pricing is a concern as charges might increase without users being aware.

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For how long have I used the solution?

I have been using Office 365 for several years, more than ten years.

What do I think about the stability of the solution?

The stability of Office 365 is excellent. It ensures that communications are always running, providing almost 100% uptime. This is crucial for accessing emails, documents, and presentations anytime needed.

What do I think about the scalability of the solution?

Office 365 offers considerable scalability. I rate it eight out of ten as it deploys quickly and is convenient for our small team of about five people.

How are customer service and support?

I haven't used customer service for Office 365. With Microsoft Azure, I faced some issues, mainly due to pricing and a lack of visibility in services and support levels.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before using Office 365, I used on-prem solutions with client software installed on laptops, which were not cloud-based. For other solutions, Linux was cumbersome, so Office 365 was the preferred choice.

How was the initial setup?

The initial setup of Office 365 was very easy, rating it nine out of ten. It was a straightforward process with predefined steps and prompts, making installation smooth.

What about the implementation team?

Implementation was straightforward, following predefined installation steps and prompts.

What's my experience with pricing, setup cost, and licensing?

The subscription prices for Office 365 are revised annually and tend to be on the higher side. Pricing visibility is a concern. The licensing deals could be improved for better user satisfaction.

Which other solutions did I evaluate?

No other options were evaluated before choosing Office 365, as I have been a Microsoft and Office user for a long time.

What other advice do I have?

Microsoft offers great applications, but pricing should be more transparent. It is critically important for communications and documentation to be stable, making Office 365 invaluable. I would rate Office 365 as an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Apr 23, 2025

Thennu Annamalai

Process Manager at a marketing services firm with 201-500 employees

Apr 17, 2025

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Seamless device switching and cloud saving boost productivity and usability

What is our primary use case?

I use Office 365 for Word, Excel, and PowerPoint in different client projects.

What is most valuable?

The most valuable features are its usability and interoperability. I can switch between multiple devices and continue my documentation seamlessly. For example, I can work from a client device to my current device and other devices, saving it to the cloud and reusing it anywhere without searching or saving it separately. It is very handy.

What needs improvement?

In my opinion, Microsoft can make Power BI available in Office 365 as a basic version instead of making it a separate licensed product.

For how long have I used the solution?

I have been working with Office 365 for about four to five years.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as nine out of ten.

What do I think about the scalability of the solution?

Office 365 has a scalability rating of nine.

How are customer service and support?

The technical support from Microsoft is rated six to seven because it takes more time for them to address issues. Listening to the issue and then addressing it takes a long time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup for Office 365 is very simple.

What's my experience with pricing, setup cost, and licensing?

I would rate the price of Office 365 as five. It is neither inexpensive nor costly.

Which other solutions did I evaluate?

I don't believe other competitors are near to Office 365. It is easy, usable, and simple to set up. Google is catching up, but it will take some time.

What other advice do I have?

The final rating for Office 365 is eight. The pricing and technical support are factors for reducing two points.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Apr 17, 2025

Buyer's Guide

Office 365

May 2025

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Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.

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reviewer2695884

IT Manager at a real estate/law firm with 1-10 employees

Apr 17, 2025

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Compatibility across companies enables effective productivity and report management

What is our primary use case?

I use Office 365 as a productivity tool for correspondence, presentations, and spreadsheets. It is used by everyone individually based on their needs such as writing emails, doing reports, or handling calculations and spreadsheets. We don't use AI extensively.

What is most valuable?

I find Office 365 valuable because it is compatible across all companies, which is essential for our organization. It serves as a stand-alone correspondence, presentation, and reporting tool. The flexibility to adjust subscriptions with headcount changes is an advantage for cost management.

What needs improvement?

I would like to see improvements in the complexity of Office 365 administration. The backend can be daunting due to frequent changes in module names, which can be disruptive.

For how long have I used the solution?

I have been using Office 365 for more than fifteen to twenty years.

What was my experience with deployment of the solution?

There have been no deployment issues. The initial setup nowadays is much simpler compared to a few decades ago.

What do I think about the stability of the solution?

There have been no performance or reliability issues with Office 365. It functions well even when not connected to the internet, except for Outlook which cannot send emails.

What do I think about the scalability of the solution?

There have been no scalability issues with Office 365. If there is an increase in users, we just subscribe to additional licenses.

How are customer service and support?

I seldom consult Microsoft tech support and there's not much detail provided about contacting them. We usually interact with our vendors instead.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We started with Google but found it difficult to manage two platforms. Switching to Office 365 allowed us to consolidate everything in one place.

How was the initial setup?

The initial setup was straightforward and simpler than it was a few decades ago.

What was our ROI?

The flexibility to increase or decrease subscriptions with headcount changes makes the process more manageable and cost-effective.

What's my experience with pricing, setup cost, and licensing?

The cost is not very reasonable. The pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size.

Which other solutions did I evaluate?

We originally evaluated Google before switching to Office 365, due to difficulties in keeping track on both platforms.

What other advice do I have?

For our environment, we have no choice but to use Office 365 as it's manageable with our company size. On a scale of one to ten, I would rate Office 365 an eight or nine. Nothing is perfect, and a ten would lead to complacency.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Apr 17, 2025

Krishnakumar Subramanian

Technical Director at Alstom Ferroviaria S.p.A.

Apr 15, 2025

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Efficiently accomplish day-to-day tasks with vital everyday applications

What is our primary use case?

I use Office 365 for PowerPoint, Word, Excel, and Microsoft Publisher. The publishing part is mainly what I use.

What is most valuable?

Everything I use is pretty useful. I primarily use Word, Excel, PowerPoint, and Microsoft Publisher. Every application in the Office 365 bundle is beneficial, making day-to-day tasks easier. This in itself is a significant benefit.

What needs improvement?

The look and feel of the new Outlook is complex. Some features do not work in the classic Outlook version, requiring me to ask IT to fix it.

For how long have I used the solution?

I have been using the solution for more than three years.

What do I think about the stability of the solution?

The stability is better now, although there were issues only once a quarter.

What do I think about the scalability of the solution?

The solution is scalable enough.

How are customer service and support?

I do not use contact support. I only use internal support.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup was seamless.

What other advice do I have?

I recommend using Office 365. It provides a bundle of all the applications I need. My total rating for Office 365 is nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Apr 15, 2025

reviewer957099

DevOps Engineer at a tech services company

Apr 14, 2025

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Integration and security features enhance functionality, but issues with updates and customer service persist

What is our primary use case?

I use Office 365 primarily for emails. Additionally, I work with Windows and Office Suite, both local and online.

What is most valuable?

Office 365 has great possibilities for integration, such as single sign-on and the Azure part of it. From a security perspective, there are valuable features such as always-on VPN and Endpoint protection. Defender is included for free, and there are options to upgrade Windows with certain plans, like E3 and E5.

What needs improvement?

There are many issues with Teams, OneDrive, SharePoint, and Exchange, making it difficult to identify positive aspects. Exchange has issues such as malfunctioning in specific regions and some features not working for certain users. There are also problems with Windows updates occasionally being faulty. Although it's possible to work around mailbox limitations with an archive or shared mailbox, larger mailboxes would be preferable.

For how long have I used the solution?

I have been working with Office 365 for more than ten years.

What do I think about the stability of the solution?

Windows has issues with faulty updates, affecting stability. There are often availability issues with Office products.

What do I think about the scalability of the solution?

Certain Office plans are limited based on the number of users. For instance, a plan that suited my needs could not be used because I have more than one thousand or two thousand users.

How are customer service and support?

I was not happy with the technical support, especially when my issue with DMARC was routed to the Indian support team, who could not resolve it after two and a half months. I requested it to be routed to German support, but it was not. I had happier experiences with the German support previously.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

I mentioned potential pricing and tax changes due to political actions like Donald Trump's ideas impacting the EU, which may result in price changes.

Which other solutions did I evaluate?

Other than Office 365, I have worked with Linux. I have not worked directly with Google but have tried the free version of their similar product.

What other advice do I have?

It's essential to consider the user's knowledge when recommending an Office 365 plan. For example, recommending an E5 license to someone without administrative knowledge doesn't make sense. On a scale of 1 to 10, I would rate Office 365 as a seven.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Apr 14, 2025

Renato Barbosa Moreira

Business Director at central it

Apr 22, 2025

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Collaboration benefits and cost-saving features have enhanced productivity

What is our primary use case?

I use Office 365 for numerous purposes. I work with technology and various other industries and sectors. In my work, Office 365 is used for many things, especially for collaboration, whether within teams or across different sectors.

What is most valuable?

Office 365 is very easy to use and it's fast, with functionalities that allow for seamless simulations. The collaboration features, especially when working with technology sectors, are highly useful. The ability to utilize the transcription solution embedded in Office is particularly beneficial, as it negates the need to pay for an external transcription platform, offering great return on investment.

What needs improvement?

Office 365 should be easier to integrate with other platforms, similar to Google Sheets. The APIs should allow for easier use across platforms. Additionally, Microsoft's sharing capabilities are more restricted compared to Google, and OneDrive is limited in terms of space and functionality for document management and conversion.

For how long have I used the solution?

I have used Office 365 for a long time, since its inception, approximately seventeen years.

What do I think about the stability of the solution?

The stability of Office 365 is excellent. I have no concerns regarding its stability in use.

What do I think about the scalability of the solution?

Office 365 offers straightforward scalability. In our company and with another customer, it scales easily. Overall, I find the scalability very satisfactory.

How are customer service and support?

Although I have never personally used Microsoft support, the information availability is crucial. I find every issue or question has been easily resolved by searching the internet, indicating strong support resources.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up Office 365 is very easy.

What was our ROI?

The return on investment with Office 365 is quite good, especially with the transcription solution embedded in the product. When compared to the cost of using transcription features on another platform, Office 365 offers significant savings, essentially paying for itself within a short period.

What's my experience with pricing, setup cost, and licensing?

In Brazil, the pricing of Office 365 is reasonable given the plethora of features offered. Although it can be expensive compared to other solutions, the continuous upgrading and enhancement justify the cost. The price is acceptable, although it could be less.

What other advice do I have?

When comparing collaboration features, Google is often more user-friendly, particularly in terms of ease of use, change visibility, and sharing. Microsoft Office is good but is restrictive in sharing capabilities and integration with platforms like Drive. Overall, I love Office 365 and rate it nine out of ten; it's a very good solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: Apr 22, 2025

Hari Krishna Boddala

Vice President at Fluentgrid

Apr 14, 2025

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Collaboration and productivity have improved through effective use of standard tools

What is our primary use case?

We are using Office 365 for collaboration, their mail services for communication, and the Office 365 suite for fulfilling all client requirements.

What is most valuable?

The effective collaboration within our management through Teams is beneficial. Even though email is standard, Teams has significantly helped with collaboration. The tools such as Word, PowerPoint, and Excel assist in documentation and presentations. Office 365 improves productivity and collaboration.

What needs improvement?

PowerPoint could have more features to assist users in design. AI features within Word and Excel could be improved as well. Enhancements to AI-based summarization in Teams would be beneficial.

For how long have I used the solution?

We have been dealing with Office 365 for a long time.

What do I think about the stability of the solution?

Office 365 is stable. We do not have any issues.

What do I think about the scalability of the solution?

Office 365 is scalable. We started with fewer numbers and have scaled up as needed.

How are customer service and support?

Our Technology Services team coordinates with Microsoft for ticket resolutions. Personally, I haven't dealt with tech support.

How would you rate customer service and support?

Neutral

What was our ROI?

We see value for money in improving productivity and collaboration.

What's my experience with pricing, setup cost, and licensing?

I am not part of the cost management. The cost is handled by the admin team, and I do not have insights into it.

What other advice do I have?

I would rate my overall experience with Office 365 as 8 out of 10. I would recommend Office 365 for its capabilities in handling collaboration, secure document sharing, and using standard tools like Word, PowerPoint, and Excel for documentation and presentations.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Last updated: Apr 14, 2025

Sasa-Vujovic

IT Expert in Project Finance in Government of Serbia at ICTPro

May 7, 2025

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Integration of tools in a single platform streamlines my workflow and saves time

What is our primary use case?

I work on a project connected to Ministry of Mining and Energetics in Serbia, primarily using Excel and Teams. I use Excel to prepare documents for data input from our associates in the field. This includes consolidation for reports but minimal analytics, using basic Excel functions like average. I also use Outlook as my email client.

What is most valuable?

The biggest benefit of Office 365 is having everything in one place with well-integrated tools. This integration leads to time savings as everything is housed in a single environment, facilitating communication, data processing, data input, and data saving. The existing functionality of Office 365 has evolved to meet increasingly complex requirements, making tasks easier and less time-consuming.

What needs improvement?

Office 365 should improve data synchronization, especially when data is accessed through the web interface and SharePoint portal. Sometimes there is a discrepancy between data accessed via the web interface and through Excel, especially with linked files. It is also essential to ensure that users know exactly where their data is and that they are working with the latest version. Also, the interface should not change too frequently, as it can be frustrating for customers who are used to a particular layout.

For how long have I used the solution?

I have been using Office 365 in an enterprise environment for fourteen months. As a personal edition user, I have been using it for several years.

What was my experience with deployment of the solution?

There were no significant deployment issues. Setting up Office 365 on a MacBook was straightforward. However, on Windows, it was slightly more complicated, especially concerning updates, but not overly so.

What do I think about the stability of the solution?

Office 365 has generally been stable for me. There have been no significant issues with stability. There was an instance related to writing Visual Basic for Applications code, which was not related to Office 365's performance but rather my coding skills.

What do I think about the scalability of the solution?

As an end user, I have not encountered any issues with scalability. The Office 365 environment always worked well, even in a setting with hundreds of users.

How was the initial setup?

The initial setup of Office 365 is easy. You can start working immediately and adjust necessary settings later. However, changes in the interface over time can be frustrating.

What's my experience with pricing, setup cost, and licensing?

Office 365 is reasonably priced. For personal use, it's €10 per month for up to five users and devices, which is acceptable. For enterprise use, the costs can increase, especially with additional tools like Copilot or Power Automation.

What other advice do I have?

I recommend Office 365 for personal and small business use because of its acceptable price, performance, capability, and functionality. I rate the overall solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Last updated: May 7, 2025