Senior Consultant at Raya International Services
Accountants have transformed report creation with seamless financial processes integration
Pros and Cons
- "The key features for me in Office 365 are the formulas that I can create and design my own formulas, including functions like addition, submission, IF conditions, and concatenate conditions, which allow me to handle any kind of report I need."
- "Office 365 is a highly recommended tool, especially for financial processes and reports."
What is our primary use case?
For the Infor product that I am working with, which is a financial application system, all of the accountants love to make their reports and calculations on Microsoft Excel. They use it daily for operations and reports like Income Statement, Balance Sheet, and Profit and Loss. My primary use is mainly for financial processes and reports.
What is most valuable?
The key features for me in Office 365 are the formulas that I can create and design my own formulas. This includes functions like addition, submission, IF conditions, and concatenate conditions. These formulas allow me to handle any kind of report I need. It's also highly recommended for accountants and financials to use it for presentation or reviewing tables. Excel is integrated with our solution for Infor SunSystems, enabling a seamless workflow.
What needs improvement?
Enabling macros could greatly improve Office 365. I was making a tool related to Infor called Query and Analysis or Vision, which is inherited in Excel. Through it, I can create a macro, essentially a button executing several formulas in order. Having such a function inside Office 365 would be beneficial for non-technical users to easily create buttons for specific actions, bypassing the need for Visual Basic.
For how long have I used the solution?
I have been working with Office and Office 365 since 2011.
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What was my experience with deployment of the solution?
The deployment of Office 365 is very fast and does not pose any issues.
What do I think about the stability of the solution?
I have not experienced any stability issues. The product is stable for me.
What do I think about the scalability of the solution?
For me, Office 365 is very good in terms of scalability for my environment.
How are customer service and support?
I have not needed to contact Microsoft support because the product is very stable. I have a technical background, making it easy for me to use. Therefore, I have not needed technical support from Microsoft.
How was the initial setup?
The initial setup of Office 365 is very easy. It's a next, next setup process that poses no problems.
What other advice do I have?
Office 365 is a highly recommended tool, especially for financial processes and reports. However, it also suits users who need to make presentations or review tables. My rating for Office 365 is ten out of ten, as it’s a very good solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at IBM
Seamless integration and simplified document sharing enhance productivity
Pros and Cons
- "Office 365 has good integration and a more pleasant and organized user interface compared to Box, and it feels like an extension of my computer, making it easier for organizing."
- "Office 365 has good integration and a more pleasant and organized user interface compared to Box, and it feels like an extension of my computer, making it easier for organizing."
- "When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly."
What is our primary use case?
As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. We use SharePoint effectively to share all documents, and it makes integration very easy with email clients. We use Teams primarily for video conferencing.
What is most valuable?
Office 365 has good integration and a more pleasant and organized user interface compared to Box. It feels like an extension of my computer, making it easier for organizing. As a product manager, my primary use cases are PowerPoint, Microsoft Word, and spreadsheets. It simplifies sharing information.
What needs improvement?
When sharing documents, having a feature similar to a Box note would allow quick jotting down of ideas without the need for structured and aesthetically pleasing formats, making it easier to share thoughts promptly.
For how long have I used the solution?
I have been using Office 365 for about three or four years now.
What do I think about the stability of the solution?
Office 365 is stable, though Teams sometimes has network issues, with the connection being problematic about five percent of the time.
What do I think about the scalability of the solution?
Office 365 is available for 300,000 employees, indicating it is scalable.
How are customer service and support?
I have not needed to contact customer support, which is a positive indicator.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I am a user of Office 365 and not involved in its procurement. It is paid for by IBM.
What other advice do I have?
As a user of Office 365, my advice would be to consider it for its strong integration and organized interface. I rate this product a nine.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Northeast Sales at a computer software company with 11-50 employees
Utilizing communication and document tools effectively for sales
Pros and Cons
- "The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel; for our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management."
- "The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel; for our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management."
- "I found the initial setup of Office 365 a bit cumbersome, so I used a technician."
What is our primary use case?
I use Office 365 strictly for sales. As a small office, we utilize products like Outlook and Word.
What is most valuable?
The valuable features I use most are Outlook, Word, print to PDF functionality, and Excel. For our meetings, we use Teams regularly, and it serves as a good platform for our ongoing meetings and project management.
What needs improvement?
Moving from the original Outlook to Outlook 365 was problematic because I couldn't transfer a lot of my previous emails. This is an area where improvement is needed to make the transition smoother. On the Zoho end, I find it is not intuitive and not a great CRM, especially compared to ACT CRM, which I found more intuitive and easier to use.
For how long have I used the solution?
I have been using Office 365 since I began my current role, but I do not recall the exact time frame.
What do I think about the stability of the solution?
I would say the stability of Office 365 is relatively good, about ninety percent stable.
What do I think about the scalability of the solution?
We are a small office, so scalability is not applicable to me.
How are customer service and support?
I do not interact directly with Microsoft support; it is always through our technicians, so I cannot provide a rating on their customer service.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I came from an ACT CRM and I thought it was more intuitive than Zoho.
How was the initial setup?
I found the initial setup of Office 365 a bit cumbersome, so I used a technician. It took about four hours over the course of a week.
What about the implementation team?
One person, our technician, handled the deployment.
What other advice do I have?
On a scale of 1 to 10, I would rate Office 365 as eight. I recommend Office 365 to other businesses.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Robust collaboration features improve document sharing and enhance productivity but integrating live collaboration could enhance efficiency
Pros and Cons
- "Office 365 brings a very strong return on investment through time savings and different efficiencies."
- "Office 365 brings a very strong return on investment through time savings and different efficiencies."
- "Office 365 could be improved in areas such as their collaboration functionality."
What is our primary use case?
I use Office 365 to make PowerPoint presentations, Microsoft Word to put together memos, and Excel for building financial models.
What is most valuable?
The most valuable features with Office 365 are Excel's robustness around financial modeling, which is super helpful for my job.
Office 365 brings a very strong return on investment through time savings and different efficiencies. We would never cut it as it is table stakes - it is necessary to operate in our world. The biggest KPI is functionality, specifically the ability to execute the work that needs to be done.
What needs improvement?
Office 365 could be improved in areas such as their collaboration functionality. I have used it before, but being able to work on documents in a cloud-connected manner with co-workers simultaneously would be super helpful. This feature is not available in the version we have.
For how long have I used the solution?
I have approximately 15 years of experience with Office 365.
Which solution did I use previously and why did I switch?
We haven't used a different collaboration tool before this; we've always had Microsoft. We currently have both Microsoft and Google Suite.
Some main differences between Microsoft and Google Suite are that Google is cloud native, enabling collaboration with people working on documents simultaneously. Google Sheets, compared to Excel, is not as robust. You sacrifice some robustness for sharing functionality. The same applies to PowerPoint versus Google Slides, where PowerPoint is much more powerful. The ability to work with others in a cloud native product is the selling point for Google Suite and represents a real benefit.
What other advice do I have?
I would recommend Office 365 to other businesses due to its robustness and functionality.
We haven't been using AI in Office 365 for document management or data analysis because we don't have Copilot, which is their AI feature. It hasn't been integrated into our work.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Policies Manager at a computer software company with 201-500 employees
Seamless collaboration and integration enhance productivity with cloud applications
Pros and Cons
- "One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing."
- "One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing."
- "I wish Project could be more integrated into Office 365, as it currently requires a separate license."
What is our primary use case?
I primarily use Office 365 for creating Word documents. We also utilize its cloud-based functionalities, such as SharePoint for document management.
What is most valuable?
I use Office 365 extensively, particularly for Word documents. One of its strengths is the integration with SharePoint and other applications like Teams, which allows for seamless communication and file sharing. The integration capability is strong as it links various applications such as the calendar and email functions, making it useful for our organization.
What needs improvement?
I wish Project could be more integrated into Office 365, as it currently requires a separate license.
For how long have I used the solution?
I have been working with Office 365 for a couple of years, approximately two or three years.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Office 365 as ten out of ten.
How are customer service and support?
I do not have direct experience with Microsoft support because, according to company rules, I report issues to our internal help desk. If they cannot resolve it, they will contact support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used cloud solutions related to my former work with Amazon products. But I quit using clouds as my job no longer relates to this.
How was the initial setup?
We have an IT department that handles the initial setup. We receive our accounts and access to the applications according to our roles.
What's my experience with pricing, setup cost, and licensing?
I cannot provide an estimate on pricing or setup costs, as these are handled at a group level.
Which other solutions did I evaluate?
I can compare Office 365 with solutions like Open Office, which may be cheaper. However, it doesn't meet the required capabilities that we need. While Open Office is free, it lacks necessary functionalities.
What other advice do I have?
Overall, I rate Office 365 a nine out of ten. It does a good job with most of the required applications, although I wish Project was seamlessly integrated into Office 365 as part of the base package.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at Isecurex
Ensures seamless communication and convenient document access for organizational efficiency
Pros and Cons
- "Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location, ensuring that communication is seamless and efficient, making it powerful for our organizational needs."
- "Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location, ensuring that communication is seamless and efficient, making it powerful for our organizational needs."
- "I think they should reconsider the pricing as it tends to go up annually."
What is our primary use case?
I normally use Office 365 for email. We utilize all the Office packages online, including PowerPoint, Word, and Excel for our documents. These Microsoft work applications are essential for our day-to-day communication and documentation needs.
How has it helped my organization?
Office 365 provides instant access to essential applications such as emails and documents at any time, regardless of location. This ensures that communication is seamless and efficient, making it powerful for our organizational needs.
What is most valuable?
All services offered by Office 365 are useful, including Outlook email, PowerPoint, Word, and Excel. Their cloud accessibility significantly enhances convenience. Having instant access to emails and documents is powerful for our work requirements.
What needs improvement?
The user interface of Office 365 is very good and easy to use. I think they should reconsider the pricing as it tends to go up annually. Visibility in pricing is a concern as charges might increase without users being aware.
For how long have I used the solution?
I have been using Office 365 for several years, more than ten years.
What do I think about the stability of the solution?
The stability of Office 365 is excellent. It ensures that communications are always running, providing almost 100% uptime. This is crucial for accessing emails, documents, and presentations anytime needed.
What do I think about the scalability of the solution?
Office 365 offers considerable scalability. I rate it eight out of ten as it deploys quickly and is convenient for our small team of about five people.
How are customer service and support?
I haven't used customer service for Office 365. With Microsoft Azure, I faced some issues, mainly due to pricing and a lack of visibility in services and support levels.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before using Office 365, I used on-prem solutions with client software installed on laptops, which were not cloud-based. For other solutions, Linux was cumbersome, so Office 365 was the preferred choice.
How was the initial setup?
The initial setup of Office 365 was very easy, rating it nine out of ten. It was a straightforward process with predefined steps and prompts, making installation smooth.
What about the implementation team?
Implementation was straightforward, following predefined installation steps and prompts.
What's my experience with pricing, setup cost, and licensing?
The subscription prices for Office 365 are revised annually and tend to be on the higher side. Pricing visibility is a concern. The licensing deals could be improved for better user satisfaction.
Which other solutions did I evaluate?
No other options were evaluated before choosing Office 365, as I have been a Microsoft and Office user for a long time.
What other advice do I have?
Microsoft offers great applications, but pricing should be more transparent. It is critically important for communications and documentation to be stable, making Office 365 invaluable. I would rate Office 365 as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Process Manager at a marketing services firm with 201-500 employees
Seamless device switching and cloud saving boost productivity and usability
Pros and Cons
- "The most valuable features are its usability and interoperability; I can switch between multiple devices and continue my documentation seamlessly, saving it to the cloud and reusing it anywhere without searching or saving it separately."
- "The most valuable features are its usability and interoperability; I can switch between multiple devices and continue my documentation seamlessly, saving it to the cloud and reusing it anywhere without searching or saving it separately."
- "The technical support from Microsoft is rated six to seven because it takes more time for them to address issues."
What is our primary use case?
I use Office 365 for Word, Excel, and PowerPoint in different client projects.
What is most valuable?
The most valuable features are its usability and interoperability. I can switch between multiple devices and continue my documentation seamlessly. For example, I can work from a client device to my current device and other devices, saving it to the cloud and reusing it anywhere without searching or saving it separately. It is very handy.
What needs improvement?
In my opinion, Microsoft can make Power BI available in Office 365 as a basic version instead of making it a separate licensed product.
For how long have I used the solution?
I have been working with Office 365 for about four to five years.
What do I think about the stability of the solution?
I would rate the stability of Office 365 as nine out of ten.
What do I think about the scalability of the solution?
Office 365 has a scalability rating of nine.
How are customer service and support?
The technical support from Microsoft is rated six to seven because it takes more time for them to address issues. Listening to the issue and then addressing it takes a long time.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup for Office 365 is very simple.
What's my experience with pricing, setup cost, and licensing?
I would rate the price of Office 365 as five. It is neither inexpensive nor costly.
Which other solutions did I evaluate?
I don't believe other competitors are near to Office 365. It is easy, usable, and simple to set up. Google is catching up, but it will take some time.
What other advice do I have?
The final rating for Office 365 is eight. The pricing and technical support are factors for reducing two points.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a real estate/law firm with 1-10 employees
Compatibility across companies enables effective productivity and report management
Pros and Cons
- "I find Office 365 valuable because it is compatible across all companies, which is essential for our organization, and the flexibility to adjust subscriptions with headcount changes is an advantage for cost management."
- "I find Office 365 valuable because it is compatible across all companies, which is essential for our organization, and the flexibility to adjust subscriptions with headcount changes is an advantage for cost management."
- "The cost is not very reasonable; the pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size."
What is our primary use case?
I use Office 365 as a productivity tool for correspondence, presentations, and spreadsheets. It is used by everyone individually based on their needs such as writing emails, doing reports, or handling calculations and spreadsheets. We don't use AI extensively.
What is most valuable?
I find Office 365 valuable because it is compatible across all companies, which is essential for our organization. It serves as a stand-alone correspondence, presentation, and reporting tool. The flexibility to adjust subscriptions with headcount changes is an advantage for cost management.
What needs improvement?
I would like to see improvements in the complexity of Office 365 administration. The backend can be daunting due to frequent changes in module names, which can be disruptive.
For how long have I used the solution?
I have been using Office 365 for more than fifteen to twenty years.
What was my experience with deployment of the solution?
There have been no deployment issues. The initial setup nowadays is much simpler compared to a few decades ago.
What do I think about the stability of the solution?
There have been no performance or reliability issues with Office 365. It functions well even when not connected to the internet, except for Outlook which cannot send emails.
What do I think about the scalability of the solution?
There have been no scalability issues with Office 365. If there is an increase in users, we just subscribe to additional licenses.
How are customer service and support?
I seldom consult Microsoft tech support and there's not much detail provided about contacting them. We usually interact with our vendors instead.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We started with Google but found it difficult to manage two platforms. Switching to Office 365 allowed us to consolidate everything in one place.
How was the initial setup?
The initial setup was straightforward and simpler than it was a few decades ago.
What was our ROI?
The flexibility to increase or decrease subscriptions with headcount changes makes the process more manageable and cost-effective.
What's my experience with pricing, setup cost, and licensing?
The cost is not very reasonable. The pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size.
Which other solutions did I evaluate?
We originally evaluated Google before switching to Office 365, due to difficulties in keeping track on both platforms.
What other advice do I have?
For our environment, we have no choice but to use Office 365 as it's manageable with our company size. On a scale of one to ten, I would rate Office 365 an eight or nine. Nothing is perfect, and a ten would lead to complacency.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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