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DGM. Technical Security at a tech services company with 1,001-5,000 employees
Reseller
Top 5
Emails and teamwork have enhanced productivity through effective calendaring and collaboration

What is our primary use case?

Our main use case for Office 365 is its use for emails and Teams meetings. We have integrated our Active Directory, specifically through Active Directory Federation Services (ADFS).

What is most valuable?

The most valuable features of Office 365 for our team include email and Teams. We use calendaring, which plays an essential role in our productivity. Additionally, Microsoft Intune is a part of our usage, albeit it's not directly linked to Office 365. Another beneficial aspect is the integration of selectively using Copilot with Office 365.

What needs improvement?

I would suggest the inclusion of a data insights feature. In the past, there was a digest that provided insights into time distribution in emails and company mail, such as whom I communicate with most. There should be more relevant insights on the collaboration platform. It would be helpful to have an archive or a dashboard showing how much time is spent on collaborations or meetings.

For how long have I used the solution?

I have been working with Office 365 for more than five years.
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What do I think about the stability of the solution?

We have not faced any significant downtime. There was an outage about three years ago, but it was resolved quickly and was widely reported. Overall, Office 365 is pretty stable.

What do I think about the scalability of the solution?

Office 365 is very scalable for our company. I would rate it ten out of ten for scalability.

Which solution did I use previously and why did I switch?

I have used Gmail in a previous company, but now I am used to Microsoft tools and prefer them.

How was the initial setup?

I was not part of the initial setup process, but the onboarding and engagement process for new recruits has been smooth.

What's my experience with pricing, setup cost, and licensing?

Pricing is determined by our company's policy to align with Microsoft. Compared to other solutions, it may be perceived as expensive, though the decision was made at a corporate level.

Which other solutions did I evaluate?

I have used Google tools before, specifically Gmail, in another company.

What other advice do I have?

Office 365 is a reliable and feature-rich platform. To fully benefit from it, users need to explore its various tools, which enhance productivity. It would be helpful to have a popup or widget providing training tips or news about features, like what used to appear for Windows products. I would rate the overall solution an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Rajkumar_Santhanam - PeerSpot reviewer
accessibility support engineer at Salesforce
Real User
Top 5
User-friendly tools facilitate seamless communication and integration while AI-enriched features enhance productivity

What is our primary use case?

I use Office 365 for communication and file sharing. We use Outlook, Teams, and SharePoint for our tasks.

What is most valuable?

The features I find most valuable in Office 365 include its user-friendly interface. We use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful. The solution integrates well with other tools and platforms that we use. The Editors and Designers are also good features of the AI-enhanced services offered.

What needs improvement?

The mobile phone applications are too heavy and should be lighter.

For how long have I used the solution?

I have two years of experience with Office 365.

What do I think about the stability of the solution?

The stability of Office 365 is high. I would rate it between eight and nine.

What do I think about the scalability of the solution?

Office 365 has high scalability. I would rate it between eight and nine.

How are customer service and support?

Microsoft Technical Support is good. I would rate them an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution before Office 365. I used other solutions only afterward.

How was the initial setup?

The initial setup of Office 365 is almost straightforward.

What other advice do I have?

Based on my experience, I would recommend Office 365 to other people. I would rate the overall solution around nine.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Strategy Manager at InPpost
Real User
Top 20
AI features boost productivity but discovering Excel functionalities poses challenges

What is our primary use case?

I use Microsoft 365 for the office package and Teams for calls and meetings. With Microsoft 365, I use applications like Excel, Word, and PowerPoint.

What is most valuable?

The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI. It can increase efficiency, for instance, by enabling automated summaries in Word documents for different roles. This provides significant time savings and boosts productivity overall.

What needs improvement?

There could be an easier way to find features in Excel. For example, implementing formulas could be made simpler by improving feature discoverability.

For how long have I used the solution?

I have been using Microsoft 365 for three years.

What do I think about the stability of the solution?

Sometimes with Excel, if different Excel files are related and access to one is unavailable, the Excel file in use may collapse. This means some data cannot be seen, which is a stability issue.

How are customer service and support?

I have never contacted Microsoft's support because my company's IT team handles any issues I face.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I only work with Microsoft tools.

What's my experience with pricing, setup cost, and licensing?

I find Microsoft 365 to be cost-effective, and it offers good value for the price paid.

What other advice do I have?

I would rate Microsoft 365 a seven out of ten. I would rate Office 365 a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2695527 - PeerSpot reviewer
IT Team Manager at a educational organization with 51-200 employees
Real User
Collaboration and productivity have improved with secure document sharing and team communication

What is our primary use case?

I utilize the product in multiple ways. I am using SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook.

What is most valuable?

Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions. The Outlook calendar simplifies meetings, and Teams improves communication. The uniqueness of working on the same file together is valuable as it prevents missing any information, and encryption and multi-factor authentication are crucial for security.

What needs improvement?

The language feature in Copilot for Arabic specifically needs more machine learning enhancement, and the tables in Microsoft Word need to be more flexible, similar to those in Microsoft Excel.

For how long have I used the solution?

I have been using Office 365 for about two to three years.

What do I think about the stability of the solution?

The stability is very high.

What do I think about the scalability of the solution?

Office 365 is very scalable.

How are customer service and support?

From one to ten, I rate Microsoft technical support as an eight.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup went very smoothly and very fast.

What's my experience with pricing, setup cost, and licensing?

As we are an educational organization, we think we have a very big discount, but I do not know the price.

Which other solutions did I evaluate?

During the conversation, Google is mentioned as a competitor.

What other advice do I have?

I rate Office 365 as a ten for teamwork and a nine for overall work. I suggest providing advice to someone from Mars if they decide to use Office 365. I rate the overall solution as a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2702931 - PeerSpot reviewer
IT Manager at a non-tech company with 11-50 employees
Real User
Top 20
We manage Windows platforms and experiment with AI-driven task automation effectively since using this solution

What is our primary use case?

We use Intune to have control over all our Windows units, to enroll packages, update software, and manage all Windows platforms in Denmark and Norway.

What is most valuable?

I use Outlook, Excel, and Word as the primary tools within Office 365. I have used automation and flow to enable a few simple tasks to learn how it works, but I have not enabled them at a high level yet. I am also experimenting with CoPilot in collaboration with AI solutions like ChatGPT.

What needs improvement?

It is difficult for me to access actual experts quickly as Microsoft support is slow.

For how long have I used the solution?

I have been using the Mobile Control platform from Soti since 2016.

How are customer service and support?

Microsoft's technical support is slow when addressing issues directly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Soti, I was not working with any other Enterprise Mobility Management tools.

What's my experience with pricing, setup cost, and licensing?

I was initially using Soti based on a perpetual license, but now I must move to a cloud solution due to changes in the licensing model. Pricing for Intune as an MDM solution is over budget.

Which other solutions did I evaluate?

I am considering 42Gears as a potential option because our local vendor, who understands our business well, has it available on their shelf.

What other advice do I have?

I rate Office 365 a nine out of ten. It is comprehensive with its functionalities, and I am not currently missing anything. I do intend to integrate its automation features at a higher level when possible. Overall, I would give Office 365 a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Presales engineer at G-Core Labs S.A.
Real User
Intuitive interface offers seamless access and collaboration across devices

What is our primary use case?

Our company uses Office 365 for almost all operations, including Office, PowerPoint, Excel, Word, and collaboration with Teams.

What is most valuable?

Office 365 is popular and easy to use due to its intuitive interface. The collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones. It is very efficient and helpful for most people.

What needs improvement?

Office 365 can be too heavy at times. I have had issues with Teams, such as experiencing many blue screens two months ago.

For how long have I used the solution?

I have been using Office 365 for at least five years.

What do I think about the stability of the solution?

I encountered connectivity issues specifically with Teams, which affected stability.

What do I think about the scalability of the solution?

Office 365 is clear enough for scaling out, especially with SharePoint.

How are customer service and support?

I have never interacted directly with Microsoft support, as I often rely on internet resources or colleagues for troubleshooting.

How would you rate customer service and support?

Positive

How was the initial setup?

The installation of Office 365 is very easy.

What's my experience with pricing, setup cost, and licensing?

Office 365 might seem expensive, but it is valuable and efficient for our customers. The experience gained is significant for saving time.

Which other solutions did I evaluate?

We also use tools like Teams and have used Skype and Office 365. Sometimes, we work with GitLab and Teradata.

What other advice do I have?

I rate my overall experience with Office 365 as an eight out of ten. Microsoft products are beneficial and help save time due to their efficiency. I rate the overall solution an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Field Assistant at fatima group
Real User
Top 20
Developing user guides and prototypes has become time-efficient through robust document creation features

What is our primary use case?

I primarily use Office 365 to develop user guides, prototypes, and set up documents.

What is most valuable?

Office 365 fulfills our basic requirements for developing documents and basic forms. It provides a lot of facilities and options, which are very helpful. I use it for document creation which saves a lot of time compared to other document creation tools.

What needs improvement?

I would like to see improvements in the Excel forms. The backend I wrote in Visual Basic could be improved.

For how long have I used the solution?

I have been using Office 365 since I joined this organization in 2020. I work on the desktop version of Office.

What do I think about the stability of the solution?

I find Office 365 stable and have not experienced any stability or performance issues.

What do I think about the scalability of the solution?

I mostly use Office 365 for personal or simple tasks, so scalability has not been an issue.

How was the initial setup?

The initial setup of Office 365 on my personal PC was straightforward and user-friendly.

What other advice do I have?

I rate Office 365 an eight out of ten because it fulfills most of my requirements. I recommend it to others because it saves a lot of time, and one can manage data well with the options available in Microsoft Office.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Minos Pitsillides - PeerSpot reviewer
IT Director at IT-Flow ltd
Reseller
Excellent technical support, easy to install, but the price, while affordable, could be improved
Pros and Cons
  • "As an email provider, I believe Office 365 is the best email provider."
  • "It would be a fantastic opportunity if their solution could be used in combination with VoIP software, allowing you to combine VoIP software and Office 365 on a single platform."

What is our primary use case?

Office 365 is used for business. We open accounts for startups and existing businesses, we primarily use Office 365 as an email platform. This is essentially what we're doing with Office 365.

What is most valuable?

As an email provider, I believe Office 365 is the best email provider.

They are very good at what they do. That is why Office 365 has more than 4 billion users. Based on the market, I believe that is one of the best solutions.

What needs improvement?

Based on my experience and the tasks that I handle, for my customers, I didn't notice that there is any need for improvement.

It would be a fantastic opportunity if their solution could be used in combination with VoIP software, allowing you to combine VoIP software and Office 365 on a single platform.

For how long have I used the solution?

I have been working with Office 365 for three years.

What do I think about the stability of the solution?

To be honest, in the past I used G Suite and other email providers that, use an IMAP or POP3 protocol. However, my customers were always complaining about poor email deliverability. They may occasionally send spam emails, but with Office 365, I don't have to deal with such issues. As a result, they're very good at what they do. As I previously stated, I strongly recommend it.

What do I think about the scalability of the solution?

Office 365 is scalable, but it is dependent on the situation. We don't have a problem with it from an organizational standpoint. They started with 100 employees and then added another 500 after six months, for a total of 600 employees. The setup of new users, new emails, and new applications to be assigned to the new users is straightforward.

They also provide the PowerShell command, which they provided more, development type, like, for example, you can create users, not manually, but through a script that can create users, for example, 100 users in two, three minutes, and you don't do it manually. They're fantastic.

My portfolio contains approximately 50 companies. Office 365 is our primary platform for the 50 companies. I only have one on G Suite, and the majority of them will be migrating from G Suite to 365 in the coming month.

How are customer service and support?

On a scale of one to ten, I would rate their performance a nine. However, you may encounter users who are just getting started and require a little more time to resolve the issue. But their assistance is quite efficient and simple.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

One of my teachers from the university suggested I do the course to have an official engineer certificate in Office 365. I went to the university, and I did the course, which was a one-month course. Once I learned Office 365, I was able to provide more security and more stability not only, for the company, but as well, when I was going to the interview, I was providing tables and show them that I know and I'm an official engineer for this solution. Through the courses and learning that I received at the university for Office 365 on the technical side, I discovered that there are many things that you can do with the platform. For the first time, I like them. I told myself, "I have to stop using other email platforms and start using Office 365." This is one of the reasons I participated in the movement.

How was the initial setup?

The initial setup is straightforward. You simply purchase a domain and assign it to the platform. If your domain is registered with one of the hosting platforms, such as GoDaddy, they have integration with GoDaddy, you can use it at the same time. With your GoDaddy login information, the process is going very smoothly. I didn't notice any difficulties with the setup.

What's my experience with pricing, setup cost, and licensing?

In general, we buy licenses depending on the needs of the client. Most of the time, we purchase Microsoft Exchange licenses, which are less expensive and provide only an email platform and 50 gigabytes of email storage for free. 

You can begin for as little as 5 Euros per month. You will receive a discount if you choose a yearly plan. Then, depending on what license you require, it is paid 10 Euro, 12, 16, or 20 Euro, depending on how much you require. However, if you choose a yearly plan, you will receive a discount.

In terms of pricing, I would rate them a three out of five. They are not expensive, but they are not cheap. When comparing the solution to G Suite, one of their main competitors, they are priced the same. If it is also other competitors, they are very inexpensive. I can tell you that charging 5 Euros per month for an email is a small amount. 

What other advice do I have?

I strongly recommend this solution. they are very good at what they do.

I work as a reseller. I am unable to be a partner. It's similar to having one in each country. For example, we charge most of the sales and pay something to Microsoft. Then, in cycles. As an authorized seller, I'm here to help.

The advice I would give them is to go with the best plan, which is both expensive and not cheap. Then they can start using it a little bit to see how the platform works, and then they can go to the Microsoft site and see how scalable the email as a mail platform is.

I would rate Office 365 a five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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