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YN
Business Analyst at Hewlett Packard Enterprise
Real User
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Effective collaboration and report presentation are enhanced with user-friendly tools

What is our primary use case?

We use Office 365 predominantly for reporting purposes. We extensively utilize Excel and PowerPoint. Excel is used for generating and analyzing reports, while PowerPoint is used to prepare presentations and offer analytical solutions and suggestions.

What is most valuable?

Office 365 has been user-friendly and easy to learn. In case of any new upgrade, it is quite possible to explore. Collaboration tools such as Teams are very useful, especially when managing our projects and gathering feedback from stakeholders. Tools in Teams, such as the app for tracking and following up with stakeholders, are notably useful.

What needs improvement?

There is something called Office Script in Excel, which is not very user-friendly. Many team members find it difficult to apply recorded scripts to similar tasks. More training material or use cases related to Office Script would be helpful to maximize its potential because it has the capability to automate many Excel tasks. Additionally, there is interest in AI integration, particularly Excel and PowerPoint's capabilities, but access to Copilot is limited due to licensing costs.

For how long have I used the solution?

We have been using Office 365 for more than seven or eight years.
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What do I think about the stability of the solution?

There have been no stability or performance issues with Office 365. Everything is all good.

What do I think about the scalability of the solution?

Office 365 is good, and scaling up or upgrading is easy without any problem.

How are customer service and support?

When it comes to corporate setups, there is an internal IT team available for assistance with technical support, so there is no issue.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I do not want to comment on pricing or experience with licensing, as I never purchase Microsoft products and only use the company's licensed products.

What other advice do I have?

Overall, I would rate Office 365 nine out of ten for the user experience.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Rajkumar_Santhanam - PeerSpot reviewer
accessibility support engineer at Salesforce
Real User
Top 5
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User-friendly tools facilitate seamless communication and integration while AI-enriched features enhance productivity

What is our primary use case?

I use Office 365 for communication and file sharing. We use Outlook, Teams, and SharePoint for our tasks.

What is most valuable?

The features I find most valuable in Office 365 include its user-friendly interface. We use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful. The solution integrates well with other tools and platforms that we use. The Editors and Designers are also good features of the AI-enhanced services offered.

What needs improvement?

The mobile phone applications are too heavy and should be lighter.

For how long have I used the solution?

I have two years of experience with Office 365.

What do I think about the stability of the solution?

The stability of Office 365 is high. I would rate it between eight and nine.

What do I think about the scalability of the solution?

Office 365 has high scalability. I would rate it between eight and nine.

How are customer service and support?

Microsoft Technical Support is good. I would rate them an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution before Office 365. I used other solutions only afterward.

How was the initial setup?

The initial setup of Office 365 is almost straightforward.

What other advice do I have?

Based on my experience, I would recommend Office 365 to other people. I would rate the overall solution around nine.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Office 365
August 2025
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RF
Strategy Manager at InPpost
Real User
Top 20
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AI features boost productivity but discovering Excel functionalities poses challenges

What is our primary use case?

I use Microsoft 365 for the office package and Teams for calls and meetings. With Microsoft 365, I use applications like Excel, Word, and PowerPoint.

What is most valuable?

The most helpful feature I find in Microsoft 365 is the use of AI features, like Copilot, which allows for creating PowerPoint presentations through AI. It can increase efficiency, for instance, by enabling automated summaries in Word documents for different roles. This provides significant time savings and boosts productivity overall.

What needs improvement?

There could be an easier way to find features in Excel. For example, implementing formulas could be made simpler by improving feature discoverability.

For how long have I used the solution?

I have been using Microsoft 365 for three years.

What do I think about the stability of the solution?

Sometimes with Excel, if different Excel files are related and access to one is unavailable, the Excel file in use may collapse. This means some data cannot be seen, which is a stability issue.

How are customer service and support?

I have never contacted Microsoft's support because my company's IT team handles any issues I face.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I only work with Microsoft tools.

What's my experience with pricing, setup cost, and licensing?

I find Microsoft 365 to be cost-effective, and it offers good value for the price paid.

What other advice do I have?

I would rate Microsoft 365 a seven out of ten. I would rate Office 365 a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2695527 - PeerSpot reviewer
IT Team Manager at a educational organization with 51-200 employees
Real User
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Collaboration and productivity have improved with secure document sharing and team communication

What is our primary use case?

I utilize the product in multiple ways. I am using SharePoint, OneDrive, Word, Excel, PowerPoint, and Outlook.

What is most valuable?

Office 365 is reliable and enhances productivity by allowing my team to use the same documents with multiple versions. The Outlook calendar simplifies meetings, and Teams improves communication. The uniqueness of working on the same file together is valuable as it prevents missing any information, and encryption and multi-factor authentication are crucial for security.

What needs improvement?

The language feature in Copilot for Arabic specifically needs more machine learning enhancement, and the tables in Microsoft Word need to be more flexible, similar to those in Microsoft Excel.

For how long have I used the solution?

I have been using Office 365 for about two to three years.

What do I think about the stability of the solution?

The stability is very high.

What do I think about the scalability of the solution?

Office 365 is very scalable.

How are customer service and support?

From one to ten, I rate Microsoft technical support as an eight.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup went very smoothly and very fast.

What's my experience with pricing, setup cost, and licensing?

As we are an educational organization, we think we have a very big discount, but I do not know the price.

Which other solutions did I evaluate?

During the conversation, Google is mentioned as a competitor.

What other advice do I have?

I rate Office 365 as a ten for teamwork and a nine for overall work. I suggest providing advice to someone from Mars if they decide to use Office 365. I rate the overall solution as a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer2702931 - PeerSpot reviewer
IT Manager at a non-tech company with 11-50 employees
Real User
Top 20
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We manage Windows platforms and experiment with AI-driven task automation effectively since using this solution

What is our primary use case?

We use Intune to have control over all our Windows units, to enroll packages, update software, and manage all Windows platforms in Denmark and Norway.

What is most valuable?

I use Outlook, Excel, and Word as the primary tools within Office 365. I have used automation and flow to enable a few simple tasks to learn how it works, but I have not enabled them at a high level yet. I am also experimenting with CoPilot in collaboration with AI solutions like ChatGPT.

What needs improvement?

It is difficult for me to access actual experts quickly as Microsoft support is slow.

For how long have I used the solution?

I have been using the Mobile Control platform from Soti since 2016.

How are customer service and support?

Microsoft's technical support is slow when addressing issues directly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Soti, I was not working with any other Enterprise Mobility Management tools.

What's my experience with pricing, setup cost, and licensing?

I was initially using Soti based on a perpetual license, but now I must move to a cloud solution due to changes in the licensing model. Pricing for Intune as an MDM solution is over budget.

Which other solutions did I evaluate?

I am considering 42Gears as a potential option because our local vendor, who understands our business well, has it available on their shelf.

What other advice do I have?

I rate Office 365 a nine out of ten. It is comprehensive with its functionalities, and I am not currently missing anything. I do intend to integrate its automation features at a higher level when possible. Overall, I would give Office 365 a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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JK
Presales engineer at G-Core Labs S.A.
Real User
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Intuitive interface offers seamless access and collaboration across devices

What is our primary use case?

Our company uses Office 365 for almost all operations, including Office, PowerPoint, Excel, Word, and collaboration with Teams.

What is most valuable?

Office 365 is popular and easy to use due to its intuitive interface. The collaboration with OneDrive allows us to access anything, anywhere, in the same format across devices, including mobile phones. It is very efficient and helpful for most people.

What needs improvement?

Office 365 can be too heavy at times. I have had issues with Teams, such as experiencing many blue screens two months ago.

For how long have I used the solution?

I have been using Office 365 for at least five years.

What do I think about the stability of the solution?

I encountered connectivity issues specifically with Teams, which affected stability.

What do I think about the scalability of the solution?

Office 365 is clear enough for scaling out, especially with SharePoint.

How are customer service and support?

I have never interacted directly with Microsoft support, as I often rely on internet resources or colleagues for troubleshooting.

How would you rate customer service and support?

Positive

How was the initial setup?

The installation of Office 365 is very easy.

What's my experience with pricing, setup cost, and licensing?

Office 365 might seem expensive, but it is valuable and efficient for our customers. The experience gained is significant for saving time.

Which other solutions did I evaluate?

We also use tools like Teams and have used Skype and Office 365. Sometimes, we work with GitLab and Teradata.

What other advice do I have?

I rate my overall experience with Office 365 as an eight out of ten. Microsoft products are beneficial and help save time due to their efficiency. I rate the overall solution an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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MU
Field Assistant at fatima group
Real User
Top 20
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Developing user guides and prototypes has become time-efficient through robust document creation features

What is our primary use case?

I primarily use Office 365 to develop user guides, prototypes, and set up documents.

What is most valuable?

Office 365 fulfills our basic requirements for developing documents and basic forms. It provides a lot of facilities and options, which are very helpful. I use it for document creation which saves a lot of time compared to other document creation tools.

What needs improvement?

I would like to see improvements in the Excel forms. The backend I wrote in Visual Basic could be improved.

For how long have I used the solution?

I have been using Office 365 since I joined this organization in 2020. I work on the desktop version of Office.

What do I think about the stability of the solution?

I find Office 365 stable and have not experienced any stability or performance issues.

What do I think about the scalability of the solution?

I mostly use Office 365 for personal or simple tasks, so scalability has not been an issue.

How was the initial setup?

The initial setup of Office 365 on my personal PC was straightforward and user-friendly.

What other advice do I have?

I rate Office 365 an eight out of ten because it fulfills most of my requirements. I recommend it to others because it saves a lot of time, and one can manage data well with the options available in Microsoft Office.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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AB
Enterprise Solutions Architect at InfoCepts
Real User
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Collaboration features enhance user interaction and productivity

What is our primary use case?

I use Office 365 for communication and internal communication within my organization.

What is most valuable?

I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time. Its user-friendly interface and consistent workflow across various Microsoft products are particularly notable. Additionally, the collaboration features are valuable.

What needs improvement?

Office 365 is not cheap for individual users. It is more affordable when used under an organization.

For how long have I used the solution?

I have been using Office 365 in my organization for almost ten years.

What do I think about the stability of the solution?

I rate the stability of Office 365 at nine out of ten.

What do I think about the scalability of the solution?

I find Office 365 to be quite scalable, rating it between eight and eight and a half out of ten.

How are customer service and support?

I have never faced any challenges with technical support because I have not needed to reach out to them. I have resolved issues by searching online.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I used Microsoft Visual Studio and Azure DevOps, but now I am focusing on Power BI development.

Which other solutions did I evaluate?

I am currently focused on Power BI and do not use any other BI solutions like Tableau.

What other advice do I have?

I rate Office 365 overall as nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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Buyer's Guide
Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.
Buyer's Guide
Office 365
August 2025
DOWNLOAD NOW
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