Our primary use case for Office 365 is productivity, such as email.
CMO at Neusol
Easy to set up and it integrates well with mobile devices
Pros and Cons
- "The most valuable feature is the integration between net and mobile devices."
- "Sometimes the synchronization between the desktop and online is a little bit slow."
What is our primary use case?
What is most valuable?
The most valuable feature is the integration between net and mobile devices.
What needs improvement?
Sometimes the synchronization between the desktop and online is a little bit slow.
Office 365 would be improved if the CRM integration were better.
For how long have I used the solution?
I have been working with Office 365 for the past five years.
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What do I think about the stability of the solution?
We have not experienced any bugs or glitches.
What do I think about the scalability of the solution?
Scalability has not been a problem.
How are customer service and support?
I have not been in contact with technical support.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
In summary, this is a good product and one that I recommend.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

Solution Architect & Cloud Architect & Project Manager at papaya global
If you have a global solution, you can go from one product to the other very easily
Pros and Cons
- "If you have a global solution, you can go from one product to the other very easily. And then you can share data between all the different tools of Office which is good because participation and sharing is very good. That's the most important aspect of Office 365."
- "A need that a company like ours has is that we want to be able to have data flow into one tool, for example, for all the management of tasks through the company and workflow of who is doing what and so on. There are no real solutions for this at the moment in Office 365. It would be nice if they could implement this in the next release, so we can have one solution from one company giving us the whole data and flow of data into the company."
What is most valuable?
If you have a global solution, you can go from one product to the other very easily. And then you can share data between all the different Office tools which is good because participation and sharing is very good. That's the most important aspect of Office 365.
For how long have I used the solution?
I have been using Office 365 for four years.
What do I think about the scalability of the solution?
We don't have any problems with scalability. We have around 150 users.
How are customer service and technical support?
We have an internal IT support team. So we send any problem to IT support and they contact Microsoft if needed.
How was the initial setup?
I'm not the one doing the setup, so I don't know exactly how long it takes and if it was difficult, but I think it went quickly.
What other advice do I have?
I would recommend it because it's rather user friendly and we don't have any particular problems. I would recommend it to a company without a problem.
A need that a company like ours has is that we want to be able to have data flow into one tool, for example, for all the management of tasks through the company and workflow of who is doing what and so on. There are no real solutions for this at the moment in Office 365. It would be nice if they could implement this in the next release, so we can have one solution from one company giving us the whole data and flow of data into the company.
I would rate Office 365 an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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TitleGrowth Equity Associate at a venture capital & private equity firm with 51-200 employees
There's nothing else like it and it has a good feature set
Pros and Cons
- "I like all of the features."
- "In the next release, I would like to have a more intuitive tutorial."
What is our primary use case?
My primary use cases are for Word:
- I write memos
- PowerPoint
- Pitch decks
- Excel
- Financial models.
What is most valuable?
I like all of the features.
What needs improvement?
In terms of improvement, a better help bar would be good. I find it's generally not very helpful and I have to search online.
For how long have I used the solution?
I have been using Office 365 for twelve years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's easy to expand and add new things like Google Docs and new PowerPoints.
I use it all the time.
How was the initial setup?
The initial setup was straightforward. The process was short. I did it myself.
What other advice do I have?
In the next release, I would like to have a more intuitive tutorial.
I would rate Office 365 a ten out of ten. There's nothing else like it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director - India Region at a tech services company with 11-50 employees
Easy to set up, well bundled applications, and very stable
Pros and Cons
- "I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools."
- "I started working a lot on Microsoft Teams and I find it a bit vast. It should be divided out a bit so that someone can use it for basic functionality, like audio, video, and calls. Then, if someone wants more advanced functionality for file sharing and team creation, and so on, they could use a separate app."
What is our primary use case?
We primarily use the solution for office communication.
What is most valuable?
Everything about the solution is useful.
Outlook is great. We like that there's SharePoint connectivity. The OneDrive is amazing.
I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools.
It's great that there's also one single sign-on and all features are available.
What needs improvement?
I started working a lot on Microsoft Teams and I find it a bit vast. It should be divided out a bit so that someone can use it for basic functionality, like audio, video, and calls. Then, if someone wants more advanced functionality for file sharing and team creation, and so on, they could use a separate app. I would prefer it as separate options (advanced vs basic). Currently, it is all bundled in one big product and it's confusing.
For how long have I used the solution?
I've been using the solution for three years at this point.
What do I think about the stability of the solution?
The stability of the solution is good. The functionality is never affected by bugs or glitches. It doesn't freeze or crash. After using it for more than two years, we haven't had a problem.
What do I think about the scalability of the solution?
The scalability of the solution is good. We've never had any issues with it.
How are customer service and technical support?
Although we haven't contacted Microsoft's technical support for this solution, my past experience with them was largely positive. Generally, they are very quick to respond if we need help.
How was the initial setup?
The initial setup was not complex. It was very straightforward. We were online in a matter of minutes.
Deployment has taken about two and a half years.
What about the implementation team?
We didn't need the assistance of an integrator or reseller to help us set anything up. It's cloud-based so it's easy.
What other advice do I have?
I'd recommend the solution to others. They should just take the product and start using it. It's fantastic having everything in one place.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Officer at a manufacturing company with 201-500 employees
A good, complete and secure suite of products for standard business tasks
Pros and Cons
- "The products are quite simple for the end-users to use, the up-time is very good, the product is practically maintenance-free, and the multi-layer security is excellent from the security standpoint."
- "The online applications have limited functionality compared to the local applications."
What is our primary use case?
Our primary use for the product is for performing office tasks like word processing for critical business staff. I work with the product mostly from the administrative side but also have experience using the product itself.
How has it helped my organization?
Email transmission has greatly improved since we migrated to office 365 , collaboration with SharePoint and Teams has increased users productivity, downtime is minimal and I.T management is very minimal hence we can concentrate on other I.T tasks.
What is most valuable?
The thing I have found most valuable is that the product is quite simple for end-user so there is not much reason to use the product support. The support for users is good and adapting the product from the user's perspective is quite easy.
The uptime of the solution is quite good, I can say it has about 98 to 99% uptime.
The product is also easy from the standpoint of administration, especially for the IT team. We have good control over who has access to the program components and what parts they can use. In terms of the IT team, it makes our work quite easy. We do not need to spend too much time monitoring the solution because it is quite good.
Security-wise, it is also good. There is multi-layer authentication which I think is good from a security standpoint.
And finally, the reporting is also good.
What needs improvement?
One part of the suite that can be improved is their online applications. Those are quite limited compared to the desktop applications and this can make them more difficult to use. That is one area of improvement that Microsoft should address.
The cost is a big challenge. It is really quite expensive and puts quite a strain on our budget. Because of that, we have to set a limitation on the use of the online application and the distribution of user licenses. If the pricing were more friendly, we might want to get more people using the product.
The pricing is really the key feature that holds us back from making more and better use of the product.
For how long have I used the solution?
I have been using the product for about one year.
What do I think about the stability of the solution?
The product is very stable. We only have very rare issues when something goes wrong.
What do I think about the scalability of the solution?
The scalability of Office 365 is quite good. The cost of the licenses is the main issue when it comes to scalability, not the product itself. We have to try to balance the number of licenses according to the most critical users.
We do plan to increase usage over time since the company will always grow. As the number of critical users increases, we will need to purchase more licenses.
So there is the possibility of changing the number of licenses we are using and that would be all we need to do to scale usage with some very minor attention to security issues.
How are customer service and technical support?
The technical support is good. Probably the best thing about tech support is that we do not need to be involved with them because the product is stable.
Which solution did I use previously and why did I switch?
We previously used on-premise Exchange server , the solution was good but administration of the solution was very time consuming , security was a key concern and downtime was very frequent.
How was the initial setup?
The initial setup was okay. It was not too complex, but it also was not as straightforward as it might have been.
What about the implementation team?
We implemented through a Microsoft vendor and their expertise is very good.
What's my experience with pricing, setup cost, and licensing?
We find that the licensing costs are high enough that it makes us restrict the number of users in our organization.
Which other solutions did I evaluate?
We evaluated G-Suite
What other advice do I have?
The advice I would give to others who are looking into implementing Office 365 is that this solution is a good one for anybody needing a scalable, stable solution with good uptime.
It is virtually a worry-free solution especially from the standpoint of IT administrators.
On the scale from one to ten, with one being the worst and ten being the best, I would rate this product as a nine-out-of-ten. I would rate OneDrive as a nine as well.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Certified Adjunct Faculty, School of Engineering and Computing at a university with 1,001-5,000 employees
Helps with preparing presentations but it should have more tutorials
Pros and Cons
- "My primary use case is for preparing presentations to teach, often on PowerPoint."
- "In terms of improvement, it should have tutorials when you first have the opportunity to use it, to be able to really learn it."
What is our primary use case?
My primary use case is for preparing presentations to teach, often on PowerPoint.
What is most valuable?
I don't distinguish them much at all from what I can get to, just with normal software installed at the desktop. For example, the tool called OneNote, I have not used it because I don't see the need to.
What needs improvement?
In terms of improvement, it should have tutorials when you first have the opportunity to use it, to be able to really learn it.
It can be complex in the beginning.
For how long have I used the solution?
It is on my HP, I've been using it for over 10 years. I don't actively use it. When I log into a faculty, the user interface takes all of us through a portal where Office 365 is the access to Office software. For regular desktop use, I've been using it for three years because I have it on my HP laptop. I am currently using it.
It's on the cloud because no matter what I did with it, saved files would be available on different machines, and sometimes it would be a way to work on PowerPoint and then pull them from that environment when I was at school.
What do I think about the stability of the solution?
I haven't seen it fail, in any kind of regard.
Which solution did I use previously and why did I switch?
I didn't use anything that's similar to it. Just a device where all of the software has been individually installed.
How was the initial setup?
The initial setup was not too complex.
It didn't take any time. It just happened to be working from when I first connected, I did not have to do anything.
On my HP laptop, it came with the computer and it was supported by acquiring a license. I update with a license through Best Buy, for the software itself for the MS Access or for Word. Now with my school, the only way to be aware of Office 365 is when logged in as a faculty. Then we're using the software that they have provided and it's through a connection. It's not on the machine.
What other advice do I have?
Learn a bit before you try to use it. If you are going to experience the best features of it, get to know it first. Don't just ignore it.
I would rate it a six out of ten. I use it minimally.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Consultant at a consultancy with 201-500 employees
Easy to use with lots of great applications and easy to access from anywhere
Pros and Cons
- "The solution is quite intuitive and easy to use."
- "I'm not sure if there are areas of improvement. For us, it's working quite well."
What is most valuable?
I like quite a few of the applications included in the solution, including OneDrive as well as Teams.
The solution offers all of the Office features, that we have access to and can use whenever we need to.
The solution can be accessed from anywhere. You don't have to be in the office or at your desktop to use it.
The solution is quite intuitive and easy to use.
What needs improvement?
I'm not sure if there are areas of improvement. For us, it's working quite well.
For how long have I used the solution?
I've been using the solution since the original launch of the product itself. I'm not sure how long it's been. I believe it's been about ten years or so. It may have been since 2011.
What do I think about the stability of the solution?
The stability of the solution is great. We don't have any bugs or glitches. We don't have it freezing on us. It's reliable.
What do I think about the scalability of the solution?
The scalability is okay. However, we have such a large organization, and because IT has to enact it, it takes a while to do each one by one. In order to scale, a company simply has to buy more licenses, so, from that perspective, it's easy.
How are customer service and technical support?
I never deal with technical support directly. We have an in-house IT department that we go to when we need help or have issues.
For example, iinitially I had some issues with the setup of Office 365 on my mobile. However, it wasn't an Office 365 issue. It was all due to some of the company's internal security policies. Our own IT team procured the licenses, so they dealt with the issue, meaning I never had to actually go back to Microsoft for that or make a call to them.
How was the initial setup?
The initial setup was not complex at all. It was easy for our organization. The implementation is something that is taken care of by the end user's IT team, so I didn't actually handle it myself. Once it's set up, it is easy to use. It's not very difficult; everything is clear. Once you start using it, you'll see it's a very good tool.
What other advice do I have?
We're just a customer. We don't have any business relationship with Microsoft.
We're using the latest version of the solution.
I'd recommend the solution. It's very easy to use and extremely practical. We find it quite useful within our organization.
We don't use any comparable products, so it's hard to rate the solution in comparison to alternative offerings, however, generally, I'd rate the product nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Specialist at a tech consulting company with 1-10 employees
Good for processing data in small volumes, but undocumented functionality leads to unexpected behavior
Pros and Cons
- "Many of the features in Office 365 are good, but I think Excel is a very good tool."
- "Using Visual Basic, I have had a lot of trouble with relative paths when programming for Excel, and sometimes it is very difficult to debug programs."
What is our primary use case?
I am a business consultant and have worked in business continuity for about eight years. I work for factories, banks, government, and other organizations. I use different methodologies that depend on the customer's requirements.
I have found that Office 365 is one of the best tools for business continuity, for small companies.
What is most valuable?
Many of the features in Office 365 are good, but I think Excel is a very good tool. Excel is good at processing data in small volumes.
What needs improvement?
Using Visual Basic, I have had a lot of trouble with relative paths when programming for Excel, and sometimes it is very difficult to debug programs. For example, if the user has their focus on a different sheet, one that you do not expect, then the program begins to behave unexpectedly. This means that you cannot use relative paths, and you have to use absolute paths. Microsoft could issue warnings if you are programming in a way that might have side effects.
There is a problem with the Microsoft Office documentation in terms of undocumented features. When you are programming and there is an undocumented and unexpected behavior in the background, it can be very painful to find the bugs.
For how long have I used the solution?
More than fifteen years.
What do I think about the stability of the solution?
The stability depends on what you expect from the solution. For example, I have had some bad experiences with macros in the cloud version, and I am in the process of figuring out why. Simple macros seem to work well when it comes to storing data in the cloud.
What do I think about the scalability of the solution?
We use Excel to do business continuity for small companies, with perhaps one hundred employees. There are usually four or five people who need to use the tools.
For larger companies, with use other tools because it is easier to manage.
How are customer service and technical support?
We have not dealt with technical support because there are no issues that we could not solve using the knowledge base.
How was the initial setup?
The initial setup is simple. Once you enter your license key it is done. An unskilled person with no IT background can install it.
What other advice do I have?
Microsoft Office is a basic tool in consulting. I have implemented macros, specialized Office tools, and applications for it using Visual Basic. I usually need to design tools for our clients, because I want to give them a really good product. It needs to be more than Excel, alone, because it has to be easy to enter data. There are also calculations that happen in the background, and we do not want the client to be harassed by things that they do not need to know.
The mission of the Office is to do small computations. It is a tool for small documents and spreadsheets, and I think it's perfect for what it's meant to be. On the other hand, there is always something that can be improved.
I would rate this solution a four out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.

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