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IT Manager at MAGRABI Agriculture
Real User
Scales well and the technical support is good
Pros and Cons
  • "The most valuable feature is Microsoft Exchange."
  • "The security should be improved."

What is our primary use case?

Our primary use is for email.

What is most valuable?

The most valuable feature is Microsoft Exchange.

What needs improvement?

The security should be improved.

For how long have I used the solution?

I have been using Office 365 for about four years.

Buyer's Guide
Office 365
May 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is scalable and easy to expand to more users. We have 200 people in our company who are using it.

How are customer service and support?

The technical support is very good.

What other advice do I have?

Overall, this is a very good product.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CMO at Neusol
Real User
Easy to set up and it integrates well with mobile devices
Pros and Cons
  • "The most valuable feature is the integration between net and mobile devices."
  • "Sometimes the synchronization between the desktop and online is a little bit slow."

What is our primary use case?

Our primary use case for Office 365 is productivity, such as email.

What is most valuable?

The most valuable feature is the integration between net and mobile devices.

What needs improvement?

Sometimes the synchronization between the desktop and online is a little bit slow.

Office 365 would be improved if the CRM integration were better.

For how long have I used the solution?

I have been working with Office 365 for the past five years.

What do I think about the stability of the solution?

We have not experienced any bugs or glitches.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

I have not been in contact with technical support.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

In summary, this is a good product and one that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Office 365
May 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer1390218 - PeerSpot reviewer
TitleGrowth Equity Associate at a venture capital & private equity firm with 51-200 employees
Real User
There's nothing else like it and it has a good feature set
Pros and Cons
  • "I like all of the features."
  • "In the next release, I would like to have a more intuitive tutorial."

What is our primary use case?

My primary use cases are for Word: 

  • I write memos
  • PowerPoint 
  • Pitch decks
  • Excel
  • Financial models.

What is most valuable?

I like all of the features. 

What needs improvement?

In terms of improvement, a better help bar would be good. I find it's generally not very helpful and I have to search online.

For how long have I used the solution?

I have been using Office 365 for twelve years. 

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's easy to expand and add new things like Google Docs and new PowerPoints.

I use it all the time. 

How was the initial setup?

The initial setup was straightforward. The process was short. I did it myself. 

What other advice do I have?

In the next release, I would like to have a more intuitive tutorial.

I would rate Office 365 a ten out of ten. There's nothing else like it. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1340964 - PeerSpot reviewer
Executive Director - India Region at a tech services company with 11-50 employees
Real User
Easy to set up, well bundled applications, and very stable
Pros and Cons
  • "I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools."
  • "I started working a lot on Microsoft Teams and I find it a bit vast. It should be divided out a bit so that someone can use it for basic functionality, like audio, video, and calls. Then, if someone wants more advanced functionality for file sharing and team creation, and so on, they could use a separate app."

What is our primary use case?

We primarily use the solution for office communication.

What is most valuable?

Everything about the solution is useful.

Outlook is great. We like that there's SharePoint connectivity. The OneDrive is amazing. 

I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools. 

It's great that there's also one single sign-on and all features are available.

What needs improvement?

I started working a lot on Microsoft Teams and I find it a bit vast. It should be divided out a bit so that someone can use it for basic functionality, like audio, video, and calls. Then, if someone wants more advanced functionality for file sharing and team creation, and so on, they could use a separate app. I would prefer it as separate options (advanced vs basic). Currently, it is all bundled in one big product and it's confusing.

For how long have I used the solution?

I've been using the solution for three years at this point.

What do I think about the stability of the solution?

The stability of the solution is good. The functionality is never affected by bugs or glitches. It doesn't freeze or crash. After using it for more than two years, we haven't had a problem.

What do I think about the scalability of the solution?

The scalability of the solution is good. We've never had any issues with it.

How are customer service and technical support?

Although we haven't contacted Microsoft's technical support for this solution, my past experience with them was largely positive. Generally, they are very quick to respond if we need help.

How was the initial setup?

The initial setup was not complex. It was very straightforward. We were online in a matter of minutes.

Deployment has taken about two and a half years.

What about the implementation team?

We didn't need the assistance of an integrator or reseller to help us set anything up. It's cloud-based so it's easy.

What other advice do I have?

I'd recommend the solution to others. They should just take the product and start using it. It's fantastic having everything in one place.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1389651 - PeerSpot reviewer
Certified Adjunct Faculty, School of Engineering and Computing at a university with 1,001-5,000 employees
Real User
Helps with preparing presentations but it should have more tutorials
Pros and Cons
  • "My primary use case is for preparing presentations to teach, often on PowerPoint."
  • "In terms of improvement, it should have tutorials when you first have the opportunity to use it, to be able to really learn it."

What is our primary use case?

My primary use case is for preparing presentations to teach, often on PowerPoint.

What is most valuable?

I don't distinguish them much at all from what I can get to, just with normal software installed at the desktop. For example, the tool called OneNote, I have not used it because I don't see the need to.

What needs improvement?

In terms of improvement, it should have tutorials when you first have the opportunity to use it, to be able to really learn it.

It can be complex in the beginning. 

For how long have I used the solution?

It is on my HP, I've been using it for over 10 years. I don't actively use it. When I log into a faculty, the user interface takes all of us through a portal where Office 365 is the access to Office software. For regular desktop use, I've been using it for three years because I have it on my HP laptop. I am currently using it.

It's on the cloud because no matter what I did with it, saved files would be available on different machines, and sometimes it would be a way to work on PowerPoint and then pull them from that environment when I was at school.

What do I think about the stability of the solution?

I haven't seen it fail, in any kind of regard.

Which solution did I use previously and why did I switch?

I didn't use anything that's similar to it. Just a device where all of the software has been individually installed.

How was the initial setup?

The initial setup was not too complex. 

It didn't take any time. It just happened to be working from when I first connected, I did not have to do anything.

On my HP laptop, it came with the computer and it was supported by acquiring a license. I update with a license through Best Buy, for the software itself for the MS Access or for Word. Now with my school, the only way to be aware of Office 365 is when logged in as a faculty. Then we're using the software that they have provided and it's through a connection. It's not on the machine.

What other advice do I have?

Learn a bit before you try to use it. If you are going to experience the best features of it, get to know it first. Don't just ignore it.

I would rate it a six out of ten. I use it minimally.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1383345 - PeerSpot reviewer
Managing Consultant at a consultancy with 201-500 employees
Consultant
Easy to use with lots of great applications and easy to access from anywhere
Pros and Cons
  • "The solution is quite intuitive and easy to use."
  • "I'm not sure if there are areas of improvement. For us, it's working quite well."

What is most valuable?

I like quite a few of the applications included in the solution, including OneDrive as well as Teams. 

The solution offers all of the Office features, that we have access to and can use whenever we need to. 

The solution can be accessed from anywhere. You don't have to be in the office or at your desktop to use it.

The solution is quite intuitive and easy to use.

What needs improvement?

I'm not sure if there are areas of improvement. For us, it's working quite well.

For how long have I used the solution?

I've been using the solution since the original launch of the product itself. I'm not sure how long it's been. I believe it's been about ten years or so. It may have been since 2011.

What do I think about the stability of the solution?

The stability of the solution is great. We don't have any bugs or glitches. We don't have it freezing on us. It's reliable.

What do I think about the scalability of the solution?

The scalability is okay. However, we have such a large organization, and because IT has to enact it, it takes a while to do each one by one. In order to scale, a company simply has to buy more licenses, so, from that perspective, it's easy. 

How are customer service and technical support?

I never deal with technical support directly. We have an in-house IT department that we go to when we need help or have issues.

For example, iinitially I had some issues with the setup of Office 365 on my mobile. However, it wasn't an Office 365 issue. It was all due to some of the company's internal security policies. Our own IT team procured the licenses, so they dealt with the issue, meaning I never had to actually go back to Microsoft for that or make a call to them.

How was the initial setup?

The initial setup was not complex at all. It was easy for our organization. The implementation is something that is taken care of by the end user's IT team, so I didn't actually handle it myself. Once it's set up, it is easy to use. It's not very difficult; everything is clear. Once you start using it, you'll see it's a very good tool.

What other advice do I have?

We're just a customer. We don't have any business relationship with Microsoft.

We're using the latest version of the solution.

I'd recommend the solution. It's very easy to use and extremely practical. We find it quite useful within our organization.

We don't use any comparable products, so it's hard to rate the solution in comparison to alternative offerings, however, generally, I'd rate the product nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security Specialist at a tech consulting company with 1-10 employees
Consultant
Good for processing data in small volumes, but undocumented functionality leads to unexpected behavior
Pros and Cons
  • "Many of the features in Office 365 are good, but I think Excel is a very good tool."
  • "Using Visual Basic, I have had a lot of trouble with relative paths when programming for Excel, and sometimes it is very difficult to debug programs."

What is our primary use case?

I am a business consultant and have worked in business continuity for about eight years. I work for factories, banks, government, and other organizations. I use different methodologies that depend on the customer's requirements.

I have found that Office 365 is one of the best tools for business continuity, for small companies.

What is most valuable?

Many of the features in Office 365 are good, but I think Excel is a very good tool. Excel is good at processing data in small volumes. 

What needs improvement?

Using Visual Basic, I have had a lot of trouble with relative paths when programming for Excel, and sometimes it is very difficult to debug programs. For example, if the user has their focus on a different sheet, one that you do not expect, then the program begins to behave unexpectedly. This means that you cannot use relative paths, and you have to use absolute paths. Microsoft could issue warnings if you are programming in a way that might have side effects.

There is a problem with the Microsoft Office documentation in terms of undocumented features. When you are programming and there is an undocumented and unexpected behavior in the background, it can be very painful to find the bugs.

For how long have I used the solution?

More than fifteen years.

What do I think about the stability of the solution?

The stability depends on what you expect from the solution. For example, I have had some bad experiences with macros in the cloud version, and I am in the process of figuring out why. Simple macros seem to work well when it comes to storing data in the cloud.

What do I think about the scalability of the solution?

We use Excel to do business continuity for small companies, with perhaps one hundred employees. There are usually four or five people who need to use the tools.

For larger companies, with use other tools because it is easier to manage.

How are customer service and technical support?

We have not dealt with technical support because there are no issues that we could not solve using the knowledge base.

How was the initial setup?

The initial setup is simple. Once you enter your license key it is done. An unskilled person with no IT background can install it.

What other advice do I have?

Microsoft Office is a basic tool in consulting. I have implemented macros, specialized Office tools, and applications for it using Visual Basic. I usually need to design tools for our clients, because I want to give them a really good product. It needs to be more than Excel, alone, because it has to be easy to enter data. There are also calculations that happen in the background, and we do not want the client to be harassed by things that they do not need to know.

The mission of the Office is to do small computations. It is a tool for small documents and spreadsheets, and I think it's perfect for what it's meant to be. On the other hand, there is always something that can be improved.

I would rate this solution a four out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
SystemEne149 - PeerSpot reviewer
System Engineer at a tech services company with 51-200 employees
Real User
Good stability and scalability but needs better features
Pros and Cons
  • "It's very stable."
  • "There are several additional features we would like to see, such as advanced features of SAN protection in Office 365. The main thing is the SAN protection; we would like to see a lot of advanced features added because we had a lot of spam attacks."

What is our primary use case?

We use this solution for email exchange.

What needs improvement?

There are several areas that this service can be improved. The email, there are certain features we would like to see improvements from Microsoft, and also there are applications called BlueJeans, and there are certain things.

There are several additional features we would like to see, such as advanced features of SAN protection in Office 365. The main thing is the SAN protection; we would like to see a lot of advanced features added because we had a lot of spam attacks.

For how long have I used the solution?

More than five years now

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

The scalability is good. More than 700 people are using this solution. Their job titles range from IT manager, network engineer, to corporate team members, there are several staff engineers, everyone.

We have about three people who are directly working with deployment and maintenance.

Which solution did I use previously and why did I switch?

We were using open source email server entourage exchange, and from there the best option was to migrate to Office 365.

How was the initial setup?

The initial setup was a bit complex because we were migrating to exchange service. 

Deployment took around three weeks to fully migrate everything to Office 365.

We used official applications provided by Microsoft for the migration. There were no other articles used.

What about the implementation team?

Technical support of Office 365 is good.

What's my experience with pricing, setup cost, and licensing?

We are using a particular type of license which allows each item to be priced around 30 dollars per month. There are no costs in addition to the standard licensing fees.

What other advice do I have?

The advice I would give depends mainly on their requirements. If they need to minimize their administration, Office 365 would be an excellent option.

On a scale of one to ten, one being the lowest and ten being the highest, I would rate this product a seven.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user