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Owner at Justad Enterprises
Real User
Great interface and is user-friendly
Pros and Cons
  • "Our company is moving from their Skype for Business to Teams. So I've seen it, I've looked at it, I've used it somewhat enjoyed the UI."
  • "I had to type the team members versus being able to set up a team's group of names as you can do with Outlook."

What is our primary use case?

Our company is moving from their Skype for Business to Teams. So I've seen it, I've looked at it, I've used it somewhat enjoyed the UI. Teams has been very friendly. I have no qualms about going to Teams from Skype. I have yet a lot to discover.

What needs improvement?

There's one thing that I was disappointed in when I was trying to invite my whole team to a meeting. I had to type the team members versus being able to set up a team's group of names as you can do with Outlook. It would be nice if you could take the ones that dial in with their phone numbers and it had some type of translation. The idea is to get the name of the person dialing in. I don't know if they can get tricky and pick up a name that's associated with that number or prompt the user as they do on Skype.

For how long have I used the solution?

I'm a new user of Microsoft Teams, I've only used it for a week.

What do I think about the stability of the solution?

I haven't encountered any stability problems at this point

Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What other advice do I have?

I would rate Microsoft Team on an even par with Skype for Business. I would give it an 8 on a scale from one to10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1198695 - PeerSpot reviewer
Solutions Architect at a comms service provider with 201-500 employees
Real User
Helpful for remote meetings, but the user interface should be improved
Pros and Cons
  • "The most valuable feature is the ability to have remote meetings with customers and colleagues."
  • "The user interface is non-intuitive and should be improved."

What is our primary use case?

We using Teams for internal and external communication. It is for one-on-one chats as well as group discussions.

What is most valuable?

The most valuable feature is the ability to have remote meetings with customers and colleagues.

What needs improvement?

The user interface is non-intuitive and should be improved.

For how long have I used the solution?

I have been using Microsoft Teams for about a year.

What do I think about the stability of the solution?

Microsoft Teams is a stable product.

What do I think about the scalability of the solution?

I have not had a problem with scalability. We are using it corporate-wide across all company roles. At this point, I don't see our usage increasing.

How are customer service and technical support?

I rely on our internal team for technical support, so I have not used support from Microsoft.

Which solution did I use previously and why did I switch?

Prior to Microsoft Teams, we were using Skype for Business. I prefer the interface that Skype has.

How was the initial setup?

The initial setup is straightforward.

Microsoft Teams is included with our Office 365.

What about the implementation team?

Our in-house team handled the deployment.

What other advice do I have?

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
August 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
reviewer986433 - PeerSpot reviewer
Senior Security Engineer at a tech services company with 1,001-5,000 employees
Real User
Helpful chat feature and integrates well with our environment, but the user interface needs improvement
Pros and Cons
  • "The most valuable feature for me is the chat."
  • "After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files."

What is our primary use case?

We use Teams for customer team meetings and partner team meetings. We also use it for internal communication.

What is most valuable?

The most valuable feature for me is the chat. It is what I use the most because if I have to reach a team member, given that we are all working remotely, it is the easiest way to do it. 

What needs improvement?

The user interface needs to be improved. After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files. Sometimes, when I'm on a call and somebody asks if I can share a file or a link, I find it clunky to get to where those pieces are. Overall, navigation is a little sticky.

For how long have I used the solution?

We have been using Microsoft Teams for about six months.

What do I think about the stability of the solution?

For what we do, it is absolutely stable. We have an enterprise team and it is used constantly.

What do I think about the scalability of the solution?

We have had some fairly large meetings on here and I think that it scales fine.

How are customer service and technical support?

I have never needed to contact technical support.

Which solution did I use previously and why did I switch?

Prior to using Teams, we were using WebEx. We still use WebEx from time to time, but for the most part, we use Teams. It is better for us because Teams is integrated with all of the backend Microsoft environment that we already have. For example, we use SharePoint, ShareFile, and others. It has files integrated as well, so we can place internal files for review on Teams.

WebEx is more of a platform just for jumping on a call with a few people.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
President at Convene, Inc.
Real User
Good collaboration functionality in online meetings, but web conferencing needs improvement
Pros and Cons
  • "The most valuable feature is the ability to collaborate."
  • "The biggest issue is web content."

What is our primary use case?

The primary use case of this solution is as a collaboration platform. We use it extensively for online meetings, chat, creating specific team related sites, and sharing content between the team members.

What is most valuable?

The most valuable feature is the ability to collaborate.

What needs improvement?

Web conferencing needs improvements.

The biggest issue is web content.

We would like to have a caller's telephone number easily available to the team members.

For how long have I used the solution?

We have been using Microsoft Teams for three to four months.

What other advice do I have?

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1338825 - PeerSpot reviewer
Senior Solution Manager at a tech services company with 5,001-10,000 employees
Real User
User interface could be more flexible; the collaborating feature is helpful
Pros and Cons
  • "The collaborating feature."
  • "User interface could be improved"

What is our primary use case?

We're partners with Microsoft and I'm a senior solutions manager. 

What is most valuable?

I think the collaborating feature is valuable.

What needs improvement?

The user interface could be improved, it's a bit tedious that you cannot move around within the solution without closing what you are in the middle of.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable, we have approximately 500 users. 

How are customer service and technical support?

We have our own support. 

Which solution did I use previously and why did I switch?

We used Skype prior to Teams and switched because support for Skype was terminated. 

What other advice do I have?

I would rate this solution a four out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1364232 - PeerSpot reviewer
IT Manager at a construction company with 201-500 employees
Real User
A one-platform solution that is easy for collaboration and easy to use
Pros and Cons
  • "The most valuable features are that it is an all-in-one platform, making it very easy for collaboration with your core employees."
  • "The security needs improvement, as well as the ability to back up private chats."

What is our primary use case?

The primary use case of this solution is for collaboration with your calendar and sharing information with SharePoint.

What is most valuable?

The most valuable features are that it is an all-in-one platform, making it very easy for collaboration with your core employees. 

You can also create a private room for discussion, and It has a pure conference call.

It has more core features than other platforms like Zoom.

It's tied to your day-to-day common tools such as Word, Excel, and Outlook.

The interface is easy to use.

You can back up using your existing infrastructure just as you can in Veeam and Altaro, or any others that can back up the SaaS.

What needs improvement?

They should consider adding the feature to allow new users, without it being an additional fee.

When comparing features with other vendors, the only thing is that the bridge is not included unless you need it. For users that use the computer or apps, there is no need for a bridge.

The security needs improvement, as well as the ability to back up private chats. They have indicated that it is under development. They need to ensure that the private meetings are not visible to others because of the privacy law.

For how long have I used the solution?

I am pretty new to using this solution after I migrated from Skype for Business. It's less than a year that I have been using it.

What's my experience with pricing, setup cost, and licensing?

There are many levels of pricing.

If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user.

Bridging is a cost of $20 or $30.00 dollars, which is part of the subscription.

What other advice do I have?

I love this solution, even though it's not common because it's migrating all existing users from Skype for Business.

I think that they will discontinue Skype because the direction is moving to Teams.

There may be others who require more, but for us, it meets our requirements and needs.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1268418 - PeerSpot reviewer
Responsible for recruitment at a tech services company with 51-200 employees
Real User
Good messaging and video calling features that help promote collaboration while working from home
Pros and Cons
  • "The most valuable features are the messaging and the video calling, especially where you can add a background."
  • "It's a bit slow, especially if you are downloading photos."

What is our primary use case?

We are using this solution for video conferencing. We do calls for meetings. We use it for the calendar, the planner, scheduling events, messages for the events, and we can use it for poll voting for certain activities, as well as distributing tasks.

How has it helped my organization?

As a collaborative tool, it is very interesting. 

We have improved on teamwork when we can assign projects to each other, and have to popups to tell us when the deadlines are.

What is most valuable?

The most valuable features are the messaging and the video calling, especially where you can add a background. It is very useful during confinement, and working from home.

The video calling is as interesting as Skype, but with a lot more functions with better and easier communication.

It is very quick.

It's a complete solution with video calls, calendars, messaging, downloads, and you can publish things. It's connected and is compatible with other Microsoft products. We don't have a lot of conflicts.

What needs improvement?

When it comes to downloading several documents or sharing documents that are above 450 KB, it takes time. It's a bit slow, especially if you are downloading photos.

There could be more documentation when it comes to the setup when you have other software. It's an annex, it's additional support, not something that the software provides when it's not something that comes with other products that can be connected to it.

For how long have I used the solution?

I have been working with Microsoft Teams for one year. We use it every day.

We are using the latest version.

What do I think about the stability of the solution?

The stability seems quite good. It's only been during confinement that we have had some issues, otherwise, it's quite good.

What do I think about the scalability of the solution?

We have 300 users, on a daily basis. It's one of our major tools within the company.

We are using it to its maximum capacity on every aspect, functional and non-functional.

How are customer service and technical support?

We have not contacted technical support directly. We have our IT who is fully trained with Microsoft. We have not had the need to.

Which solution did I use previously and why did I switch?

Previously, we were using Skype for conference calling and we found that it was complicated.

How was the initial setup?

The initial setup is quite straightforward. It didn't take much to understand. It is a bit complex to use when you have other software, as it is not very clear in the beginning or if you want to add a Wiki.

The deployment was quick. For the whole company, it took one or two weeks.

What other advice do I have?

It's a good mix of WhatsApp, Viber, and Skype.

The only area that we had concerns with was with messages and not knowing if the messages had been received or read. Now, they have added this feature and we know that it has been received and read.

This tool is very interesting if you have a team of more than 15 people. When you are a small team then you won't use all of its compacity.

The biggest lesson that I have learned from using Teams has to do with time management. It has really highlighted how much time I spend in meetings. The tool gives you an analytical aspect, where it helps you to manage and balance your time.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1362060 - PeerSpot reviewer
Technical Project Manager at a tech services company with 11-50 employees
Real User
Handles meetings with multiple people with no visual or audio interruptions
Pros and Cons
  • "The most valuable features are visual and audio, as they are very clear with no interruptions."
  • "Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have."

What is our primary use case?

The primary use case is for meetings, especially since everyone is working from home now.

What is most valuable?

The most valuable features are visual and audio, as they are very clear with no interruptions.

It has a chatting feature, document sharing, and features that are required for online meetings.

What needs improvement?

Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have.

For how long have I used the solution?

I have only recently started using Microsoft Teams. It's been more than a month.

We are using the latest version.

What do I think about the stability of the solution?

This is a stable solution.

How are customer service and technical support?

I have not contacted technical support, as I have not had any issues.

Which solution did I use previously and why did I switch?

We were using Zoom but there were some issues, then we started using Microsoft Teams. We were also using previously using Webex as well as Skype. In total, there are many different products that I have used.

How was the initial setup?

The initial setup is easy to work through.

What other advice do I have?

We use several Microsoft products.

It's a good product that can handle multiple people. My impression of Microsoft Teams is very good.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.