I primarily use the solution for office meetings.
ITSM Consultant at VerrakiPartners
Great for collaboration, easy to integrate with other applications, and very stable
Pros and Cons
- "You can easily integrate with other applications quite easily."
- "With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use."
What is our primary use case?
What is most valuable?
The solution is perfect for meeting purposes, which is how we mainly use it.
The product has the capability to allow me to do recordings of any session which is very helpful. When the meetings are happening, I'm also able to text with people as a secondary form of communication.
I can use the calendar aspect with it to track my day and to know what I'm going to do.
For collaboration purposes, it's been very, very handy to use, and it's great for chat purposes. It's nice to not always have to pick up the phone when you can just chat via teams instead.
You can easily integrate with other applications quite easily.
What needs improvement?
There's definitely room for improvement.
With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use.
In order to avoid others using it, it needs a password of its own. I don't know how to do that. Maybe Microsoft can make it so that there is a provision for multi-users on a particular system.
I've heard that hackers are beginning to jump on meetings like they were on Zoom previously. This needs to be addressed immediately.
For how long have I used the solution?
I've been using the solution for the past two to three years at this point.
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What do I think about the stability of the solution?
The solution is very stable. It doesn't have any bugs or glitches. It doesn't crash or freeze. It's great.
What do I think about the scalability of the solution?
I've never tried to scale it personally, however, I do believe it would be possible to do so.
How are customer service and support?
Microsoft's technical support for Teams is fantastic. We're quite satisfied with its level of service. They are very responsive and knowledgeable.
Which solution did I use previously and why did I switch?
Our organization may have previously used WebEx. I believe we also used Skype occasionally.
I use a few different solutions right now. I use Zoom practically every day, even with my kids at home. I use Microsoft Teams for office meetings practically every day. I'll be joining a session very soon, and I'll be using Cisco Webex for that. It varies as to which I use. I'm not exclusively on Teams.
What other advice do I have?
We're a customer of the solution. We aren't a reseller.
We have the solution in house, so we have an Azure engineer in-house.
I'd recommend the solution; it's a fantastic product.
I'd rate it eight out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Project Manager - IT Services at a tech services company with 10,001+ employees
The collaborative nature of the solution has greatly improved productivity
Pros and Cons
- "Multiple channels and tools for recording."
- "Screen sharing sometimes causes the solution to crash."
What is our primary use case?
We use this solution both for our internal team as well as with our customers and suppliers who participate in some meetings. We are a corporate partner of Microsoft and have an integrated package with all the licenses from Microsoft. It includes the majority of products such as Office 365, SharePoint, and Azure. I'm the senior project manager, IT services.
How has it helped my organization?
This is a collaboration tool so in the current situation, the most important thing for us is to be able to continue to run our business in a collaborative manner. Given that nobody is working from the office and there's no way to meet formally to discuss key challenges and discuss work updates, moving to this solution was a good option. Since we started using it, our productivity has increased and we are very coordinated with each team member.
What is most valuable?
I think the video calling and the calling facility are valuable features as well as the ability to create multiple channels and tools so that you can record your information. It's a good solution.
What needs improvement?
One of the issues we have is that sometimes when you're trying to share your screen the solution crashes. The problem occurs quite frequently and it's an issue across multiple users. It's been reported to technical support but there seems to be some bug there. That should really be improved. I haven't experienced any other difficulties.
I'd like to have the ability to increase the number of participants in a meeting as an additional feature. For now, you can only see a maximum of nine people in a single screen. I believe that Zoom enables the ability to see 20 plus people during video conferencing. I'd also like to see a screen sharing option which would include sharing of videos.
For how long have I used the solution?
I've been using this solution for a year.
What do I think about the stability of the solution?
It's a stable solution, the only challenge being the screen sharing portion and that the solution sometimes crashes when you share your screen. It's hard to say whether this is a Teams problem or our problem.
What do I think about the scalability of the solution?
I think the system is quite scalable.
How are customer service and technical support?
I think Microsoft technical support is on point. It's good because I was involved in one of the technical issues we were having and they provided us with good support.
How was the initial setup?
The initial setup was very easy. It's deployed on cloud and you just need to set up your organization based on the kind of access you want to give the user. It's very easy to configure. It's not so complicated that you need specialized resources to maintain the administration part of Microsoft Teams.
What other advice do I have?
My recommendation is that if you look into the majority of the end users who are using laptops or desktop computers, we're predominantly using the Microsoft operating system and the Microsoft Office network. I think it's better to have one common system which is an integrated solution. It makes it much easier for anyone to get the benefit of this solution.
I would like to see some improvements in this solution but I would still rate it a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Microsoft Teams
October 2025

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Receiver, Purchaser, IT Manager at Nomek AS
Scalable and great for remote meetings but needs to be more accessible outside of the office
Pros and Cons
- "It's great for meeting conferences."
- "The solution should fix the ease of use directly outside of the office environment. Right now, unless I'm at my office desktop, it's hard to access it."
What is our primary use case?
We use the solution for remote meetings.
What is most valuable?
The solution's most valuable aspect is that tap function.
It's great for meeting conferences.
The solution is scalable.
What needs improvement?
I'm not sure if there are any improvements in terms of features that the solution needs right now. It works quite well for us.
The solution should fix the ease of use directly outside of the office environment. Right now, unless I'm at my office desktop, it's hard to access it.
For how long have I used the solution?
I've been using the solution for one to two years.
What do I think about the scalability of the solution?
You can scale the solution if you need to. It does quite well in that regard and covers our needs very well. A company that needs to expand it out can do so quite easily.
Currently, we don't have more than 15 users on the solution.
How are customer service and technical support?
I've never used technical support. Therefore I can't speak to the quality of service. I have no idea how responsive they are or how knowledgeable they might be.
Which solution did I use previously and why did I switch?
For business purposes, we previously used Skype. Personally, I liked Skype the best at the beginning, when we started using Teams. However, now I'm okay with Teams as well. I really liked Skype's interface, and I was used to its layout and using it. I'm not sure if there's too much of a difference in terms of the services they offer and their functionality.
What other advice do I have?
We're just customers. We don't have a business relationship with Microsoft.
I'd rate the solution seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at Justad Enterprises
Great interface and is user-friendly
Pros and Cons
- "Our company is moving from their Skype for Business to Teams. So I've seen it, I've looked at it, I've used it somewhat enjoyed the UI."
- "I had to type the team members versus being able to set up a team's group of names as you can do with Outlook."
What is our primary use case?
Our company is moving from their Skype for Business to Teams. So I've seen it, I've looked at it, I've used it somewhat enjoyed the UI. Teams has been very friendly. I have no qualms about going to Teams from Skype. I have yet a lot to discover.
What needs improvement?
There's one thing that I was disappointed in when I was trying to invite my whole team to a meeting. I had to type the team members versus being able to set up a team's group of names as you can do with Outlook. It would be nice if you could take the ones that dial in with their phone numbers and it had some type of translation. The idea is to get the name of the person dialing in. I don't know if they can get tricky and pick up a name that's associated with that number or prompt the user as they do on Skype.
For how long have I used the solution?
I'm a new user of Microsoft Teams, I've only used it for a week.
What do I think about the stability of the solution?
I haven't encountered any stability problems at this point
What other advice do I have?
I would rate Microsoft Team on an even par with Skype for Business. I would give it an 8 on a scale from one to10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a comms service provider with 201-500 employees
Helpful for remote meetings, but the user interface should be improved
Pros and Cons
- "The most valuable feature is the ability to have remote meetings with customers and colleagues."
- "The user interface is non-intuitive and should be improved."
What is our primary use case?
We using Teams for internal and external communication. It is for one-on-one chats as well as group discussions.
What is most valuable?
The most valuable feature is the ability to have remote meetings with customers and colleagues.
What needs improvement?
The user interface is non-intuitive and should be improved.
For how long have I used the solution?
I have been using Microsoft Teams for about a year.
What do I think about the stability of the solution?
Microsoft Teams is a stable product.
What do I think about the scalability of the solution?
I have not had a problem with scalability. We are using it corporate-wide across all company roles. At this point, I don't see our usage increasing.
How are customer service and technical support?
I rely on our internal team for technical support, so I have not used support from Microsoft.
Which solution did I use previously and why did I switch?
Prior to Microsoft Teams, we were using Skype for Business. I prefer the interface that Skype has.
How was the initial setup?
The initial setup is straightforward.
Microsoft Teams is included with our Office 365.
What about the implementation team?
Our in-house team handled the deployment.
What other advice do I have?
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Security Engineer at a tech services company with 1,001-5,000 employees
Helpful chat feature and integrates well with our environment, but the user interface needs improvement
Pros and Cons
- "The most valuable feature for me is the chat."
- "After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files."
What is our primary use case?
We use Teams for customer team meetings and partner team meetings. We also use it for internal communication.
What is most valuable?
The most valuable feature for me is the chat. It is what I use the most because if I have to reach a team member, given that we are all working remotely, it is the easiest way to do it.
What needs improvement?
The user interface needs to be improved. After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files. Sometimes, when I'm on a call and somebody asks if I can share a file or a link, I find it clunky to get to where those pieces are. Overall, navigation is a little sticky.
For how long have I used the solution?
We have been using Microsoft Teams for about six months.
What do I think about the stability of the solution?
For what we do, it is absolutely stable. We have an enterprise team and it is used constantly.
What do I think about the scalability of the solution?
We have had some fairly large meetings on here and I think that it scales fine.
How are customer service and technical support?
I have never needed to contact technical support.
Which solution did I use previously and why did I switch?
Prior to using Teams, we were using WebEx. We still use WebEx from time to time, but for the most part, we use Teams. It is better for us because Teams is integrated with all of the backend Microsoft environment that we already have. For example, we use SharePoint, ShareFile, and others. It has files integrated as well, so we can place internal files for review on Teams.
WebEx is more of a platform just for jumping on a call with a few people.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
President at Convene, Inc.
Good collaboration functionality in online meetings, but web conferencing needs improvement
Pros and Cons
- "The most valuable feature is the ability to collaborate."
- "The biggest issue is web content."
What is our primary use case?
The primary use case of this solution is as a collaboration platform. We use it extensively for online meetings, chat, creating specific team related sites, and sharing content between the team members.
What is most valuable?
The most valuable feature is the ability to collaborate.
What needs improvement?
Web conferencing needs improvements.
The biggest issue is web content.
We would like to have a caller's telephone number easily available to the team members.
For how long have I used the solution?
We have been using Microsoft Teams for three to four months.
What other advice do I have?
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solution Manager at a tech services company with 5,001-10,000 employees
User interface could be more flexible; the collaborating feature is helpful
Pros and Cons
- "The collaborating feature."
- "User interface could be improved"
What is our primary use case?
We're partners with Microsoft and I'm a senior solutions manager.
What is most valuable?
I think the collaborating feature is valuable.
What needs improvement?
The user interface could be improved, it's a bit tedious that you cannot move around within the solution without closing what you are in the middle of.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable, we have approximately 500 users.
How are customer service and technical support?
We have our own support.
Which solution did I use previously and why did I switch?
We used Skype prior to Teams and switched because support for Skype was terminated.
What other advice do I have?
I would rate this solution a four out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

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