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it_user215454 - PeerSpot reviewer
VP Strategy & Solutions with 51-200 employees
Vendor
Mar 29, 2015
​Some resource capacity calculations could be expanded on, but it has reduced the time to payroll for expenses.
Pros and Cons
  • "Automated time-sheets Expenses with integrated mobile apps has reduced our time to payroll from three days to half day"
  • "Some resource capacity calculations could be expanded on."

What is most valuable?

  • Finance
  • Projects
  • Sales & Marketing
  • Time & Expense
  • HR
  • Workflow

How has it helped my organization?

  • Automated time-sheets
  • Expenses with integrated mobile apps has reduced our time to payroll from three days to half day

What needs improvement?

Some resource capacity calculations could be expanded on.

For how long have I used the solution?

I've used it for two years.

Buyer's Guide
Microsoft Dynamics AX
March 2026
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.

What was my experience with deployment of the solution?

We didn't have any issues, and it was a very smooth transition for the end users.

What do I think about the stability of the solution?

We did an optimization post go-live for database indexes but otherwise fine.

What do I think about the scalability of the solution?

This is one of the strengths of Dynamics AX – scale up and out and it also deploys in the cloud.

How are customer service and support?

Customer Service:

It's excellent.

Technical Support:

It's excellent.

Which solution did I use previously and why did I switch?

We just used very manual processes.

How was the initial setup?

Setup was easy and straightforward. We used Excel templates to load data and they had pre-configured versions of the application.

What about the implementation team?

It was an in-house implementation.

What was our ROI?

It took us 12 months to get an ROI.

What's my experience with pricing, setup cost, and licensing?

The original setup was approx. US$750k. The day-to-day costs are minimal.

Which other solutions did I evaluate?

We also looked at options from both Oracle and SAP.

What other advice do I have?

Make sure you understand your reporting requirements, and outcomes, prior to start of the project.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are a Microsoft Gold Partner
PeerSpot user
Director de servicios at KC ERP GROUP
Reseller
Top 5
Nov 9, 2025
Useful in retail, manufacturing, IT communications, and HR
Pros and Cons
  • "The tool makes it easier to manage things."
  • "Microsoft Dynamics AX needs to improve its support and the developer experience. Developing and programming are more complex. Automation and integration with other apps should be simplified."

What is our primary use case?

  • Integrated Software: They implement systems that integrate key areas such as finance, sales, inventory, human resources, and supply chain into a single platform.
  • Process Optimization: Their main goal is to optimize the client's workflows, eliminate redundancies, and improve operational efficiency.
  • Microsoft Technology: Azure Or On Premise.
  • Expert Consulting: They position themselves as specialists in stabilizing complex ERP systems, guaranteeing results and offering guided implementation

What is most valuable?

The tool makes it easier to manage things. 

What needs improvement?

Microsoft Dynamics AX needs to improve its support and the developer experience. Developing and programming are more complex. Automation and integration with other apps should be simplified. 

For how long have I used the solution?

I have been using the solution for more than ten years. 

What do I think about the stability of the solution?

Microsoft Dynamics AX is very stable. 

What do I think about the scalability of the solution?

The tool's capacity is big and can support hundreds of users. 

How was the initial setup?

The solution's deployment is easy and similar to Windows. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Dynamics AX is not expensive. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Nov 9, 2025
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Buyer's Guide
Microsoft Dynamics AX
March 2026
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Account Executive at Lychee Integrated Solutions
Real User
Sep 5, 2023
Scalable product with efficient workflow management features
Pros and Cons
  • "The product is easier to use and has more efficient workflow management features than other vendors."
  • "The user interface could be better."

What is our primary use case?

We use Microsoft Dynamics AX for accounting, manufacturing, and hybrid deployment purposes.

What is most valuable?

The product is easier to use and has more efficient workflow management features than other vendors. It helps to respond to customer queries as well.

What needs improvement?

The product could be more accessible for small and medium-sized businesses. The license renewal cost is on the higher side. It could be improved as well. Additionally, the user interface could be better.

For how long have I used the solution?

We have been using Microsoft Dynamics AX for two years.

What do I think about the stability of the solution?

The product is relatively stable.

What do I think about the scalability of the solution?

The product is scalable. We have around 25 Microsoft Dynamics AX users in our organization. The companies we manage also have a significant number of end users.

How are customer service and support?

The technical support services could be faster.

How was the initial setup?

The initial setup is neither easy nor difficult. It is very technical and has average complexity. It takes around three weeks to complete, depending on the stability. Usually, one executive can deploy the product. However, in the case of implementation on cloud servers and financial processing, it requires three to five executives. For maintenance, it requires two executives.

What's my experience with pricing, setup cost, and licensing?

The product's license renewal cost could be better. 

What other advice do I have?

I advise others to purchase the product depending on the use cases for their business. I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Dynamics AX Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Microsoft Dynamics AX Report and get advice and tips from experienced pros sharing their opinions.