Microsoft Dynamics AX Reviews

Microsoft Dynamics is a tool that we use for both online requirements and customer changes, as well as for development purposes. The main advantage of this tool is that it allows us to take change requests online, which speeds up the implementation process.

The response time of the solution is very good. We can change or take action on change requests very easily and that can be accessed at any time for all users and from all development sides.

I have used the solution within the last 12 months.

The solution is stable.

The initial setup is straightforward. The implementation was completed within one month.

I give the solution a nine out of ten.

As of this time, I have not encountered any areas for improvement for Microsoft Dynamics AX. I have not explored the solution in its entirety.

There are over 500 people using the solution.

I recommend the solution for any organization where Microsoft Dynamics AX meets its requirements.

We use it for the basic functions which are required for finance and HR, and that's it.

It depends on how you deploy it and how you implement it, however, from a feature point of view, Dynamics is easy to use and very user-friendly. It has the same UI and is very similar to any other Microsoft product. Features-wise the navigation bar that they have makes it easy for exporting everything to Excel.

This is considered by Microsoft as an older product and unsupported. Microsoft is urging its clients to move to Dynamics 365, which is going to be coming into the pipeline. While it's a great product, we know that there is no support anymore for it.

The most important thing is to have compatibility with the business types. Microsoft is very rich and therefore it's possible for them to ensure it can apply to various areas.

Microsoft needs more presence in our region to help with management and maintenance. 

I've been using the solution for nine years. 

The solution is mostly stable. It depends on your hardware sources much more than from an application point of view. It still requires much better infrastructure resources to be perfectly stable. 

You cannot scale it too much. 

We have about 30 people using the solution currently. 

Microsoft doesn't support it even if you maintain the support fees on a yearly basis. It's at end-of-life. Users need to move to Dynamics 365. 

While the implementation took place before I came on board, my understanding is it takes around six to seven months to get implemented.

We pay a yearly licensing fee to Microsoft. Compared to the other ERPs, the pricing is reasonable.

I'd advise new users to know first, what kind of business they are going to be, in or if that business needs to be running on top of Dynamics or not. If it's finance, then it's fine. If it's not finance, then they need to take something more industrious and geared towards a specific system.

I'd rate the solution seven out of ten.

We have the following modules: Finance, Purchase, CRM, Treasury, and sales. 

Within our company, there are roughly 15 employees using this solution.

I feel that most people are friendly with this solution. Using it, we can provide quick, thorough, and more effective service to our customers.

The relation between CRM and Sales, that's the main strength of this ERP.

They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs.

I would like to have more attractive options to migrate our ERP to the cloud. There should be something to motivate us to migrate our on-premises installation into the cloud installation.

I have been using Microsoft Dynamics AX for four years.

We actually have a lot of problems with the stability of Dynamics AX. We spend a lot of time trying to solve bugs and other issues. However, once all of these issues are solved, it's quite stable. 

We spent two or three months trying to identify some problems related to our balance sheets. It wasn't listing our transactions correctly throughout the modules. 

We have not had any issues with scalability because we are a small company. Scalability-wise, it's great.

Out of ten, I would give the technical support a rating of six.

We used to use a different solution, but It was outdated. That's why we migrated to a mobile ERP.

The initial setup was straightforward. Overall, it took six months. 

We deployed everything at once. Our tech team installed everything from the beginning to the end, solving any problems along the way and moving quickly to go live.

We had a training partner and some consultants that guided us in the implementation — only for supervision purposes.

Overall, I believe eight people were involved in the deployment, including one team manager.

I don't know how much this solution costs off the top of my head, but I know that the cloud and SaaS solutions are cheaper.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

We use Microsoft Dynamics AX for planning, production, budgeting, and reporting. 

The tool's most valuable feature is reporting. 

We do not have access to daily projections. 

I have been working with the product for 15 years. 

I rate the tool's stability a six out of ten. 

I rate Microsoft Dynamics AX's scalability a six out of ten. 

I rate the tool's installation a three out of ten. It was difficult. The tool's deployment took weeks to complete. 

The solution is expensive.

I rate Microsoft Dynamics AX a five out of ten. 

• Finance
• Projects
• Sales & Marketing
• Time & Expense
• HR
• Workflow

• Automated time-sheets
• Expenses with integrated mobile apps has reduced our time to payroll from three days to half day

Some resource capacity calculations could be expanded on.

I've used it for two years.

We didn't have any issues, and it was a very smooth transition for the end users.

We did an optimization post go-live for database indexes but otherwise fine.

This is one of the strengths of Dynamics AX – scale up and out and it also deploys in the cloud.

It's excellent.

It's excellent.

We just used very manual processes.

Setup was easy and straightforward. We used Excel templates to load data and they had pre-configured versions of the application.

It was an in-house implementation.

It took us 12 months to get an ROI.

The original setup was approx. US$750k. The day-to-day costs are minimal.

We also looked at options from both Oracle and SAP.

Make sure you understand your reporting requirements, and outcomes, prior to start of the project.

We use the product for the entire supply chain management that includes procurement, inventory, warehouse management, manufacturing, service management, and finance. 

I am impressed with the tool's vendor collaboration. It is also easy to connect with third-party applications. 

The product needs improvement in procurement planning. It also needs to include a production scheduling feature. 

I have been using the product for ten years. 

The product is stable. 

The cloud version is scalable and not the on-prem version. My company has 70 users for the product. 

We use the product's SaaS-based version. The solution's setup is complex. 

The product's pricing is expensive. The tool costs 210 USD per user for one month. 

I would rate the product a seven out of ten. The tool is quite a complex system if you are moving from a paper-based process to a system-based one. 

Support is really good.

It could be more scalable and stable. It would also be better if the interface were more integrated with the Microsoft ecosystem because 2012 is not really integrated. 

I have been using Microsoft Dynamics AX for about two months.

It could be more stable.

It could be more scalable. We have some issues mostly from the scalability standpoint because we need to do some specific customizations to what we need in terms of features.

Technical support is okay with the company that we use for support.

I probably won't recommend this version to new users because we need to do a lot of customizations.

On a scale from one to ten, I would give Microsoft Dynamics AX a seven.

Primarily, we use the product as an ERP solution. Different modules to be implemented, however, it's an enterprise-level ERP solution.

In current cloud environments, I like the scalability.

The security is very strong.

We have found the flexibility and the configuration potential of the solution to be very good. It's very flexible.

The stability is very good. 

The features themselves and the governance models and application lifecycle management are on a quite good level right now.

We have been in very tight cooperation with Microsoft. We know all the service channels and we have a good outlook on the product roadmap and et cetera.

The pricing is competitive.

I cannot recall finding a lack of features in any area. It's pretty great.

There might be some features to support localizations that could be helpful to add. 

I started with AX and then I had some kind of hybrid role with AX as an ERP and also done with a CRM. Lately, I have been only concentrating or focusing on the CRM side, however, currently, I am in between. My AX history is from 2007.

Nowadays, the solution is very stable. Just last week we counted the service breakages or service breakdowns from last year running and for end customers there have not been one service breakdown that would cause some kind of harm or issue in the production use. That's why we see that it's very stable.

The solution is very scalable. If a company wants to expand it, it can do so easily.

The pricing level is quite good. It's the licensing or server speeds which you are using with the cloud solutions or cloud services, and it's at a very reasonable level right now. They are quite competitive within the market.

We're a Microsoft partner.

We have customers working in the public cloud, private cloud, hybrid, and on-premises environments.

I'd rate the solution at an eight out of ten. We have been quite pleased with the solution.