Microsoft Dynamics AX Reviews

We are using Microsoft Dynamics AX for end-to-end operations in many areas, such as finance, commercial, supply chain, manufacturing, and customer engagement.

The most valuable features of Microsoft Dynamics AX are field services and the vendor collaboration portal. Both of the features are very good.

Microsoft Dynamics AX can improve system performance and security. The security is basic and needs a lot of improvement.

I have used Microsoft Dynamics AX within the last 12 months.

We have 5,000 users using Microsoft Dynamics AX in my company.

The support from Microsoft is good but there is always from for improvement.

I rate the support from Microsoft Dynamics AX a three out of five.

We were previously using SAP. The version of SAP we are using was going to be outdated in the next five years, and instead of moving to S/4HANA, we decided to move to Microsoft Dynamics AX. We find Microsoft Dynamics AX much better than S/4HANA.

The initial setup of Microsoft Dynamics AX is of a medium level of difficulty. It's a straightforward process, but we found that sometimes we encountered problems after releasing the codes.

The full deployment of Microsoft Dynamics AX takes approximately 18 months.

I rate the setup of Microsoft Dynamics AX a three out of five.

We directly worked with the vendor for the implementation of Microsoft Dynamics AX.

I would advise others to choose limited customization, and use the end product.

I rate Microsoft Dynamics AX a six out of ten.

In 2012, I analyzed the market and found that Microsoft Dynamics provides services all over the world. We chose the product based on that criteria. It's been amazing. 

We're using the solution for financial modules, specifically focusing on consolidation, financial configuration, management reporting for warehousing, sales, and some customizations related to the sales module. As an investment company, we configured the sales module to function like stock sales, which allowed us to sell stocks and manage sales processes accordingly.

The solution has automated manual daily operations across multiple departments, especially in financial operations and the business cycle. The business has achieved its module. 

It has streamlined sales, warehouse management, and inventory processes and facilitated easy acquisitions. I’m presently analyzing the product for subsidiaries’ usage, not for my holding company.

Most of the features of Microsoft Dynamics AX are good. The overall structure and functions of the solution are great.

The product needs better admin control, and there is room for improvement in flexibility, reporting, and dashboards. Artificial intelligence should be incorporated. I also have concerns regarding partners, specifically in the implementation and deployment of Microsoft Dynamics. The partner we engaged with within Egypt lacked awareness of many features during the configuration and implementation.

It was strange to find the partner unaware of the function and service that Microsoft granted him to develop and deploy for their customers. This was a big issue. Microsoft needs to establish specific criteria for selecting representatives. It's not just about sending representatives but also about how you add value to the customer. I'm seeking not only to proceed with the Microsoft Dynamics Series but also to engage with a representative who can address and represent my business needs.

I have been using this solution for the past ten years.

The solution is stable. However, the stability is average compared to SAP and Oracle.

The product is scalable. We have 16 users for the solution.

Only two individuals are needed to cover for technical support.

The initial setup is straightforward. I have no issue regarding the system with my team. The deployment is okay. However, it is not about deployment. It's about configuration. Deployment is a group of steps. The main thing is to configure. Moreover, the product is currently deployed on-premises, but I want to move it to the cloud.

Right now we are not paying for licenses.

I’m working with Odoo.

Overall, I rate the solution a seven out of ten.

The product helps us to operate in various sectors apart from producing associated calls. They cover areas like warehouse management, finance, and more. We usually have medium to large enterprises as customers.

Supply Chain Management is an excellent feature. Finance also performs well. There's an element of project management present, which I think makes it a good overall product.

There is room for improvement when handling various currencies within the current Microsoft Dynamics AX system. The ability to manage different currencies like USD or Euro while maintaining separate books of accounts requires improvement without the need for customization.

I am using Microsoft Dynamics AX for three years.

The stability has been satisfactory and there haven't been any other areas of concern.

It is scalable. 

The overall support is good, however, I haven’t processed it myself. 

Positive

I initially worked with SAP solutions. The difference relies on the user's needs, as they are highly competitive and operate across various industries. Thus, they are equally proficient.

The setup is straightforward but, there have been certain problems. However, with Microsoft, there are ample resources available on the platform to address these issues effectively. This is definitely a positive aspect.

The solution is deployed on the cloud and requires two to three people for maintenance. 

In relation to the cloud, it might be expensive for a longer duration. However, it's essential to consider the demands of enterprise users. While it's cost-effective in the short run, it becomes relatively costly in the long run.

 I recommend the solution and I would rate it a seven out of ten overall.

Our company uses the solution for programming and getting things to the SQL database. We have about 30 users and we want to increase to 60 users. 

We are running a very old version of the solution and it has issues. We need to think about replacing it.

The pricing is okay. 

Technical support is very good. 

Our older version has performance issues so it gets stuck and is slow. 

I have been using the solution for ten years. 

The stability is rated a seven out of ten. 

The solution is somewhat scalable so scalability is rated a five out of ten.

We use technical support all the time and they are very good. Support is rated a nine out of ten. 

Positive

We completed setup ten years ago and it was very hard. 

We implemented the solution in-house. It took us 18 months to deploy because we didn't think about our needs or what the solution could give us. We also had some customizations and programming but the entire process took too long.

The ROI is rated a six out of ten. 

The yearly licenses are priced okay. 

I do not recommend using this version of the solution and rate it a four out of ten. 

Microsoft Dynamics AX 2021 is an integrated Enterprise Resource Planning system, that you can use for everything that a business requires to operate. It includes modules for manufacturing and production, inventory management and distribution, time and expense management, project management, human resource management, and some CRM functionality (such as sales and marketing). The application fits a wide range of industries and comes with integration capabilities with a wide range of 3 party applications. The application aids businesses to enhance visibility across the organization, improves financial controls, increases forecasting accuracy, boosts staff productivity, and gives better oversight. You can also develop your own customizations and new modules from the backend.

The solution has helped us to make smarter and faster decisions

Innovation is the key to success in this fast-paced business environment and the Microsoft Dynamics AX 2012 ERP solution puts an organization on the fast track by unifying complex data, providing the business with predictive analysis through KPIs and BI reporting tools. With Microsoft Dynamics AX 2012, decision-making is quick and efficient.

Microsoft Dynamics AX reduces costs on the organization's server maintenance, including:

• Eliminating new purchases of servers.

• Reducing server room maintenance.

The workflow is the most valuable aspect of the solution.

AX provides the capability to easily automate business processes through customizable and template-based workflows within each module. Individuals in different roles are prompted to process workflow documents via their role center in AX or through email.

It is flexible and cost-effective.

Due to the constantly changing market, a flexible ERP solution would be a good choice. With Microsoft Dynamics AX, an organization gets access to a wide range of products under the solution that adds value. This makes it a cost-effective solution.

The product takes some training to get up to speed on all functionality and modules in Microsoft Dynamics AX 2012 ERP system. Some users complain that the interface is not very user-friendly. An improved interface with a user-friendly approach will be an improvement on the application.

Microsoft Dynamics AX 2012 ERP systems development and customizations can be quite expensive to implement. You will need to run some trials to ensure the application is the right solution for your organization's needs and budget. The cost of customization can be reduced by introducing DIY measures

Its mobile app only works for Windows phones and does not offer all of its features. Some users experience difficulty connecting to some modules, functionality and tools while using the mobile app for Microsoft Dynamics AX. An improvement would be to create mobile versions for Androids and iOS devices.

I've used the solution for six years.

It is a stable solution.

The solution is very scalable.

The customer service and support teams are always available to treat your support requests.

Positive

I have used other ERP solutions, however, I switched to Microsoft Dynamics AX because it gave me the ability for customization and development 

The initial setup was complex due to the need for coding, customizations, and expertise.

We implemented the solution through a vendor. 

They showed a high level of professionalism.

Our ROI is over 27%.

With the new feature from Microsoft D365, you can choose to go for only the modules that your organization requires and pay for that alone. This reduces a bit of cost even though the cost for the application is above the average.  

I evaluated other options like SAGE, QuickBooks, and SAP.

It's actually a good solution for mid-sized and enterprise organizations. 

The use case includes pretty much everything from finance to warehouse to production.

The production is a valuable feature. 

The general speed of the solution needs improvement.

I have experience using Microsoft Dynamics AX for a year. 

The solution is highly stable. I rate the nine out of ten. 

Twenty five users are using the solution. 

The initial setup is complicated. The deployment takes eight months. 

Overall, I rate the solution an eight out of ten. 

We primarily use the solution for finance and manufacturing. We use it for sharing and planning. It automates things and helps us make decisions in real-time. 

It helps us handle our finance and manufacturing arms. It allows us to automate certain processes and helps us make better decisions. 

The real-time analysis and information we get are very helpful. 

It helps us with forecasting revenue and analyzing costs.

It's scalable. 

Technical support is helpful. 

The pricing is okay.

Change management could be better. 

We'd like to have more budget-planning features available. 

We've used the solution for ten years. 

The stability is okay. It could be better. I'd rate the stability six out of ten. We've had some issues. It's hard to describe. 

The scalability is good. We don't have any issues with scaling. Around 200 people are using it right now. I'd rate the scalability eight out of ten. We do plan to increase usage in the future. 

We've dealt with technical support in the past, and they have been okay. 

Neutral

The initial setup isn't too difficult. I'd rate the process at a seven out of ten. 

It was deployed in about six months. We had ten staff members that could handle the deployment and maintenance. 

We handled the process with the help of an IT specialist.

The pricing is decent. I'd rate the affordability eight out of ten. However, we did have to pay for the installation and consulting services. 

We did look at other options before choosing this solution. 

I'm a customer and end-user. 

I am not sure which version of the solution we're using. It is likely the latest one. 

It would be helpful if the solution was more localized to align with the business processes in our country. It needs to be a bit more specific to on-the-ground realities in Vietnam.

I'd rate the solution seven out of ten.

I use the solution for construction companies, project activities, trading, security modules, warehouse modules, and sales modules.

The most valuable feature is the workflow of the modules.

The initial setup can be complex at times and has room for improvement.

The cost of the solution is high and has room for improvement.

I have used the solution for over a year.

As long as the setup is completed properly without much customization, the solution is stable.

The solution is scalable.

The technical support is good.

Positive

The initial setup is mostly straightforward but here are some requisition areas that can be complex.

The price of the solution is high.

I give the solution a nine out of ten.

Some organizations are switching to Odoo because it is cheaper than Microsoft Dynamics AX but it is a new solution and not proven. I prefer Microsoft Dynamics AX because it is an established solution.