Microsoft Dynamics AX Reviews

We primarily use this solution for retail purposes, including finance, inventory, and warehouse management. 

We are using Microsoft Dynamics AX R3. This solution is deployed on-prem. 

A valuable feature of Microsoft Dynamics AX is that it is stable. 

This solution could be improved with more expert resources and an easier implementation process. 

I have been using Microsoft Dynamics AX for five years. 

This solution is stable. 

This solution is scalable. 

We have approximately 1,200 users of this solution in our organization. 

The installation process, particularly for on-prem deployment, is not easy. For installation, I believe that the cloud is better than the on-prem deployment. We have an on-prem environment, but we are facing many issues. 

Our company pays for licensing yearly. 

I rate this solution a nine out of ten because the implementation was complex. I would recommend this solution to others, as long as they have the money for it. 

I'm a consultant. I'm not an end-user of it. I've been implementing on-premises and on-cloud solutions with the older versions and the new one.

It can be used for the retail industry and manufacturing in terms of the lean process industry. It can also be used for professional services as well as the public sector industry. 

It is easy to use, and it has a great UI. It has very well-structured modules. In terms of setup and configuration, they're logically placed, which makes it easy for any user to pick up information and learn more about the system, rather than just be plain key users of that business operating system.

It is scalable and customizable. Easy integration and availability of workspaces help in easily making it very role-oriented. They also make it easy for users to access and use it.

The fact that it is on the cloud makes it accessible from any device and at any given point in time, as long as you have a connection to the internet.

If I had to add something in the next release, it would probably be a mobile application for a sister application of Dynamics 365; not the ERP but the Dynamics 365 HR solution. It would definitely help if we could have Microsoft or a Microsoft partner introduce a mobile application for it.

I have been using this solution for 10 years.

It is scalable. It is customizable through extensions.

It is normally aimed at mid to large segment industries, primarily enterprise-size companies where you have more than 300 users.

Their support is okay.

It is straightforward and easy. The deployment duration differs depending on the size of the environment and the number of modules that we're implementing and so on.

It has a pay-as-you-go subscription.

I would absolutely recommend this solution to others. I would definitely rate it an eight out of 10.

We are using the solution for a small organization.

One of the valuable features of the solution is how easy it is to use.

The integration could improve for the future.

I have been using the solution for approximately 10 years.

In my experience, the solution has been stable.

I have approximately 50 people using the solution in my organization.

The technical support is satisfactory.

We have a couple of technicians that do the deployment.

I will continue to use the solution in the future and I recommend it to others.

I rate Microsoft Dynamics AX a nine out of ten.

We have the following modules: Finance, Purchase, CRM, Treasury, and sales. 

Within our company, there are roughly 15 employees using this solution.

I feel that most people are friendly with this solution. Using it, we can provide quick, thorough, and more effective service to our customers.

The relation between CRM and Sales, that's the main strength of this ERP.

They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs.

I would like to have more attractive options to migrate our ERP to the cloud. There should be something to motivate us to migrate our on-premises installation into the cloud installation.

I have been using Microsoft Dynamics AX for four years.

We actually have a lot of problems with the stability of Dynamics AX. We spend a lot of time trying to solve bugs and other issues. However, once all of these issues are solved, it's quite stable. 

We spent two or three months trying to identify some problems related to our balance sheets. It wasn't listing our transactions correctly throughout the modules. 

We have not had any issues with scalability because we are a small company. Scalability-wise, it's great.

Out of ten, I would give the technical support a rating of six.

We used to use a different solution, but It was outdated. That's why we migrated to a mobile ERP.

The initial setup was straightforward. Overall, it took six months. 

We deployed everything at once. Our tech team installed everything from the beginning to the end, solving any problems along the way and moving quickly to go live.

We had a training partner and some consultants that guided us in the implementation — only for supervision purposes.

Overall, I believe eight people were involved in the deployment, including one team manager.

I don't know how much this solution costs off the top of my head, but I know that the cloud and SaaS solutions are cheaper.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

We are a solution provider and Dynamix AX is one of the products that we implement for our clients. It is primarily used for the Industrial Field in Egypt, although we have implemented solutions for doctors and trading companies, like Pingu for kids' games and toys.

We also focus on trading and investors, especially in the food industry.

Microsoft Dynamics is a great product. All Dynamic products are great.

It is stable, suitable for businesses, and covers all business needs. 

It's very flexible and easy to use.

There is no Arabic interface in Microsoft Business Central, which is a big weak point. There is, however, an Arabic interface for Dynamics AX, but not Dynamics AX Business center. This is an area that needs to be focused on. 

In the next release, I would like to see an Indian-Arabic interface.

Taxation may need some enhancements for vendors. They need a discount scheme for selling.

Also, they need more features.

We have been using Microsoft Dynamics AX since 2007.

It's very stable.

Microsoft Dynamics is scalable. Most of our clients are medium-sized businesses but some are enterprise companies.

We follow Sure Step Methodology and provide the Sure Step documents for our customers.

Pricing for Dynamics is costly and needs to be improved. To boost the users to purchase a minimum license to end-users on the Cloud is expensive.

It is $180 to $200 per user per month with a minimum of 20 users, which makes selling the product a bit difficult.

The Business Central price is quite suitable. It is $70.00 per user per month and $100 per month as a package, which is better.

My advice is to focus on the size of the business when it comes to creating a solution. 

For example, if it's a medium-sized company, don't offer Business Central. Instead, offer them AX for finance and operations. Or, or if they are not medium don't sell them finance and operations, sell them the Business Center it would be a better choice.

Give the user what they need.

I would rate this solution a ten out of ten.

We're using Microsoft Dynamics AX within a tech service. Our company is a shoe company in Pakistan, and we are using Microsoft AX in the head office and branches.

It's an ERP solution that helps us maintain the data, plan the production level and the branch level, and help the branches coordinate with the head office. This ERP solution helps in sales, helps in production, helps in inventory movement. It also gives you the profit and loss on all the basics.

I like that it's a complete ERP solution from production level to branch level. If you have a production department, they give you all the facilities for each item to make a product complete or complete a whole mission system. It's also helpful in completing incomplete information like articles. For example, receiving articles from the warehouse in our branches and online store. The software we're using isn't for the online store, but we are using it for production.

There are so many errors. For example, in some utilities, the procedure is basically for European countries and unsuitable for us. If we need to give somebody some utilities, like reports, we need to create some special reports in our environment. We need some standard utility where we're making purchase orders or something in the warehouse. 

I've been using Microsoft Dynamics AX for more than two years.

Microsoft Dynamics AX is stable. I didn't find any problem like this.

We have a contract with Microsoft, and we don't have any problem with it because we have partners in Pakistan. If you need any help in that department, they help. If they can't, they file it directly with Microsoft. That's okay and not a problem thus far.

If you do the installation for this, sometimes it will be difficult. But after some time, when you test the demo servers, it will be easy and not complicated.

I would advise potential users that it's a good solution on the technical side. I would recommend it.

On a scale from one to ten, I would give Microsoft Dynamics AX an eight.

We use this product for finance applications.

The good thing about this solution is that it is easy to use. If anyone is familiar with Microsoft products then they can handle it easily.

The manuals are available for learning about the functionality.

There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family.

Scaling is complex and is something that can be improved.

In the future, I would like to see more applications.

I have been using Microsoft Dynamics AX for approximately seven years.

The core of the product is stable but for additional features, stability depends on the partner. 

It is not very easy to scale because you have to deal with the partner at the time. You need to spend some effort in order to scale.

I have not been in touch with technical support because I'm not dealing with any issues.

The initial setup is straightforward, but of course, you have to add a lot of features on your own because it will not provide everything.

The suitability of this product depends on your business environment and industry.

I would rate this solution a seven out of ten.

We are using an older version of Dynamics AX and we are using their servers.  

We are a managed services company, meaning that we provide telecommunication services like VoIP (Voice over Internet Protocol) to our customers. We use Dynamics to log tickets, to resolve incidents, and to record changes in the platforms that we deliver to our customers.  

I have not really found very much that is valuable, at least in the version of the product that we are using. I do not think it is really suitable for the work that we do anymore. The reason for that is that we have changed our business model over the past few years. It was okay when we delivered hardware and we had to do maintenance on the hardware. But now that we have a real service organization where we have to comply with SLAs (Service Level Agreements) with our customers, it does not fit the structure. 

To manage the service levels, we have to meet the agreements. For example, we have to resolve priority one incidents within four hours and we have to resolve priority two incidents within eight hours. I find that the Microsoft Dynamics product is not suitable for that. We had to make a lot of adjustments and tweaks in the software just to meet our goals. The reporting for our customers was a problem because there are no portal service level reports. We had to develop all of those solutions ourselves.  

The product is no longer going to be supported by Microsoft next year. For that reason, I do not think that they will improve anything. Putting that fact aside, I think that the whole IP module can be improved. They need to improve logging, tracking, and tracing service tickets, as well as reporting towards the customer. They need to create a customer portal where the customers can view and create their own tickets. That would be a lot of work to do for a product that Microsoft will no longer be supporting.  

I would suggest that Microsoft use a real top-class ITSM (IT Service Management) with the replacement product (Business Central) and then integrate that with Microsoft Dynamics rather than developing it themselves. Integrating a dedicated product will be better.  

I am with my current company since January, but I know that the company has been using Dynamics for about ten years now.  

Considering the fact that Dynamics AX is going out of support and they are not continuing, the product is not being properly updated and that leads to stability issues. The new version of the Microsoft solution is called Business Central. I do not know exactly what functionalities it has or what has changed. In other words, it might be the case that Microsoft has already improved the solution in the new version of the product.  

Scalability has been a problem for us. That has somewhat to do with the fact that we use the 2009 version of Dynamics. It runs on Windows Servers, and we had to upgrade those servers. So that led to having some compatibility problems and that affected scalability and stability. But the lack of scalability is also an issue because we use it on-premises. In a private cloud or a SaaS service, it might be better. That is why we want to move towards a SaaS service.  

The product is being decommissioned so technical support is all but non-existent.

We have different components to use with the Dynamics solution and that can affect the price, but the price for the product is relatively high any way you look at it. You pay per seat for the number of users. Then we have, of course, the hosting costs for the server it runs on. Because we host it ourselves in a private cloud we do the maintenance on the OS level. I think that moving to a SaaS will decrease the cost a little bit.  

We are currently looking at TOPdesk and ServiceNow and doing some research into these products. I know that one of our competitors is changing from TOPdesk to ServiceNow. They must have a reason, so that warrants a comparison on our part as well.  

On a scale from one to ten where one is the worst and ten is the best. I would rate Microsoft Dynamics as only a five-out-of-ten in general. It does not meet our needs and will essentially be decommissioned.