Microsoft Dynamics AX Reviews

Flexibilty to allow change however this is its weakness as well. If you over develop core functionality it willing wrong.

Viewability of management data across all group companies. Introduction of consistent processes.

where different programmers have been let loose the product has a number of view inconsistencies and there are still issues that were in 4. Many bells and whistles have been added and some are not quite complete. Overall it is improving and becoming a more mature product.

1 year on 2012. 8 years with 4

Always down to number of development changes made to the core functionality. Data is also difficult to transform on day one.

As above, although testing minimises this risk

so far, so good. Better scalability than 4.

Depends on the Partner as Microsoft tend to leave support to their Partners. This is the strategy they have which does mean that they may not get direct user feedback.

As above, can be a little hit and miss

No

The setup requires advance thought as it is difficult to amend once transactions are in the system.

I have worked with a number of vendors and would say if you have the expertise in-house then use that.

Difficult to measure but definitely improved working practises and management information

SAP

With care it is a good product but be aware that the business should change its processes rather than change the system wherever possible else you will have issues following deployment.

We primarily use this solution for retail purposes, including finance, inventory, and warehouse management. 

We are using Microsoft Dynamics AX R3. This solution is deployed on-prem. 

A valuable feature of Microsoft Dynamics AX is that it is stable. 

This solution could be improved with more expert resources and an easier implementation process. 

I have been using Microsoft Dynamics AX for five years. 

This solution is stable. 

This solution is scalable. 

We have approximately 1,200 users of this solution in our organization. 

The installation process, particularly for on-prem deployment, is not easy. For installation, I believe that the cloud is better than the on-prem deployment. We have an on-prem environment, but we are facing many issues. 

Our company pays for licensing yearly. 

I rate this solution a nine out of ten because the implementation was complex. I would recommend this solution to others, as long as they have the money for it. 

I'm a consultant. I'm not an end-user of it. I've been implementing on-premises and on-cloud solutions with the older versions and the new one.

It can be used for the retail industry and manufacturing in terms of the lean process industry. It can also be used for professional services as well as the public sector industry. 

It is easy to use, and it has a great UI. It has very well-structured modules. In terms of setup and configuration, they're logically placed, which makes it easy for any user to pick up information and learn more about the system, rather than just be plain key users of that business operating system.

It is scalable and customizable. Easy integration and availability of workspaces help in easily making it very role-oriented. They also make it easy for users to access and use it.

The fact that it is on the cloud makes it accessible from any device and at any given point in time, as long as you have a connection to the internet.

If I had to add something in the next release, it would probably be a mobile application for a sister application of Dynamics 365; not the ERP but the Dynamics 365 HR solution. It would definitely help if we could have Microsoft or a Microsoft partner introduce a mobile application for it.

I have been using this solution for 10 years.

It is scalable. It is customizable through extensions.

It is normally aimed at mid to large segment industries, primarily enterprise-size companies where you have more than 300 users.

Their support is okay.

It is straightforward and easy. The deployment duration differs depending on the size of the environment and the number of modules that we're implementing and so on.

It has a pay-as-you-go subscription.

I would absolutely recommend this solution to others. I would definitely rate it an eight out of 10.

We are using an older version of Dynamics AX and we are using their servers.  

We are a managed services company, meaning that we provide telecommunication services like VoIP (Voice over Internet Protocol) to our customers. We use Dynamics to log tickets, to resolve incidents, and to record changes in the platforms that we deliver to our customers.  

I have not really found very much that is valuable, at least in the version of the product that we are using. I do not think it is really suitable for the work that we do anymore. The reason for that is that we have changed our business model over the past few years. It was okay when we delivered hardware and we had to do maintenance on the hardware. But now that we have a real service organization where we have to comply with SLAs (Service Level Agreements) with our customers, it does not fit the structure. 

To manage the service levels, we have to meet the agreements. For example, we have to resolve priority one incidents within four hours and we have to resolve priority two incidents within eight hours. I find that the Microsoft Dynamics product is not suitable for that. We had to make a lot of adjustments and tweaks in the software just to meet our goals. The reporting for our customers was a problem because there are no portal service level reports. We had to develop all of those solutions ourselves.  

The product is no longer going to be supported by Microsoft next year. For that reason, I do not think that they will improve anything. Putting that fact aside, I think that the whole IP module can be improved. They need to improve logging, tracking, and tracing service tickets, as well as reporting towards the customer. They need to create a customer portal where the customers can view and create their own tickets. That would be a lot of work to do for a product that Microsoft will no longer be supporting.  

I would suggest that Microsoft use a real top-class ITSM (IT Service Management) with the replacement product (Business Central) and then integrate that with Microsoft Dynamics rather than developing it themselves. Integrating a dedicated product will be better.  

I am with my current company since January, but I know that the company has been using Dynamics for about ten years now.  

Considering the fact that Dynamics AX is going out of support and they are not continuing, the product is not being properly updated and that leads to stability issues. The new version of the Microsoft solution is called Business Central. I do not know exactly what functionalities it has or what has changed. In other words, it might be the case that Microsoft has already improved the solution in the new version of the product.  

Scalability has been a problem for us. That has somewhat to do with the fact that we use the 2009 version of Dynamics. It runs on Windows Servers, and we had to upgrade those servers. So that led to having some compatibility problems and that affected scalability and stability. But the lack of scalability is also an issue because we use it on-premises. In a private cloud or a SaaS service, it might be better. That is why we want to move towards a SaaS service.  

The product is being decommissioned so technical support is all but non-existent.

We have different components to use with the Dynamics solution and that can affect the price, but the price for the product is relatively high any way you look at it. You pay per seat for the number of users. Then we have, of course, the hosting costs for the server it runs on. Because we host it ourselves in a private cloud we do the maintenance on the OS level. I think that moving to a SaaS will decrease the cost a little bit.  

We are currently looking at TOPdesk and ServiceNow and doing some research into these products. I know that one of our competitors is changing from TOPdesk to ServiceNow. They must have a reason, so that warrants a comparison on our part as well.  

On a scale from one to ten where one is the worst and ten is the best. I would rate Microsoft Dynamics as only a five-out-of-ten in general. It does not meet our needs and will essentially be decommissioned.  

The finance and finance reporting features are good. The ability to use it with Excel means you can get the reports you need.

I would like to see improvements in manufacturing. We had a meeting with the person in charge of manufacturing last year in which I took six pages of notes regarding MRP/materials requirements planning. The implication was that the system can handle what we needed it do, but the person is charge of manufacturing is quite busy. I did not hear back after sending the notes, and I never helped implement it.

I do not think we have implemented it, and I think we still do it outside the system.
Some of the companies owned by the same parent company cannot implement this solution due to constraints on manufacturing.

It was a busy day when I toured the facility, and I had little time to discuss this solution. I just gathered that they could not make it fit for them.

We have used this solution for a year.

We encountered stability issues.

The installation was complex. There are many settings to configure.

We previously used SAP.

First evaluate if to see if it meets your manufacturing needs. In many settings, it does not.

• Finance
• Inventory
• Manufacturing

• Improved inventory control
• GL consolidation
• Intercompany accounting

• Cloud deployment
• Documentation

I've used it for seven years.

There were some issues.

No issues encountered.

No issues encountered.

It needs improvement.

It needs improvement.

I was using Dynamics NAV, and we switched to AX due to limitations in Dynamics NAV.

It's complex, in terms of data migration, but the latest version has improved a lot on this front.

We did it in-house with involvement from a vendor team.

The pricing model does not really fit all customers that I offer consulting too.

• SAP
• EPICOR
• Dynamics NAV
• Infor

The product required extensive functional expertise for a successful implementation on all the areas, failed implementations of Dynamics AX has always lacked functional exposure

• ERP's major objective is to integrate all departments and functions across the organization and branches onto a single computer system that can serve all the department's particular needs.
• Timely access to management Information.
• Business Process Automation.

• The non-delivery or non-availability of reliable IT hardware and infrastructure both before and during implementation.
• Pricing
• Proper training from skilled personnel

Annual ROI = 7%

Master planning is the most valuable feature.

Moving our production process from forecasting only to a master plan, including demand forecast and supply forecast wish, is great progress.

• Production planning

I have been using it for one year and it works perfectly.

In the beginning of our project phases, we faced a lot of issues related to collecting the master data but after that, every thing goes smoothly.

We have not encountered any stability issues related to the database; just some connection issues due to VPN connection stability.

We have not encountered any scalability issues yet.

Customer service needed more improvement.

For all of the issues we faced, we found solutions in TechNet and handouts.

We previously used MS Dynamics GP. Production and master planning is better in Dynamics AX.