Microsoft Dynamics AX Reviews

We have the following modules: Finance, Purchase, CRM, Treasury, and sales. 

Within our company, there are roughly 15 employees using this solution.

I feel that most people are friendly with this solution. Using it, we can provide quick, thorough, and more effective service to our customers.

The relation between CRM and Sales, that's the main strength of this ERP.

They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs.

I would like to have more attractive options to migrate our ERP to the cloud. There should be something to motivate us to migrate our on-premises installation into the cloud installation.

I have been using Microsoft Dynamics AX for four years.

We actually have a lot of problems with the stability of Dynamics AX. We spend a lot of time trying to solve bugs and other issues. However, once all of these issues are solved, it's quite stable. 

We spent two or three months trying to identify some problems related to our balance sheets. It wasn't listing our transactions correctly throughout the modules. 

We have not had any issues with scalability because we are a small company. Scalability-wise, it's great.

Out of ten, I would give the technical support a rating of six.

We used to use a different solution, but It was outdated. That's why we migrated to a mobile ERP.

The initial setup was straightforward. Overall, it took six months. 

We deployed everything at once. Our tech team installed everything from the beginning to the end, solving any problems along the way and moving quickly to go live.

We had a training partner and some consultants that guided us in the implementation — only for supervision purposes.

Overall, I believe eight people were involved in the deployment, including one team manager.

I don't know how much this solution costs off the top of my head, but I know that the cloud and SaaS solutions are cheaper.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

We are a solution provider and Dynamix AX is one of the products that we implement for our clients. It is primarily used for the Industrial Field in Egypt, although we have implemented solutions for doctors and trading companies, like Pingu for kids' games and toys.

We also focus on trading and investors, especially in the food industry.

Microsoft Dynamics is a great product. All Dynamic products are great.

It is stable, suitable for businesses, and covers all business needs. 

It's very flexible and easy to use.

There is no Arabic interface in Microsoft Business Central, which is a big weak point. There is, however, an Arabic interface for Dynamics AX, but not Dynamics AX Business center. This is an area that needs to be focused on. 

In the next release, I would like to see an Indian-Arabic interface.

Taxation may need some enhancements for vendors. They need a discount scheme for selling.

Also, they need more features.

We have been using Microsoft Dynamics AX since 2007.

It's very stable.

Microsoft Dynamics is scalable. Most of our clients are medium-sized businesses but some are enterprise companies.

We follow Sure Step Methodology and provide the Sure Step documents for our customers.

Pricing for Dynamics is costly and needs to be improved. To boost the users to purchase a minimum license to end-users on the Cloud is expensive.

It is $180 to $200 per user per month with a minimum of 20 users, which makes selling the product a bit difficult.

The Business Central price is quite suitable. It is $70.00 per user per month and $100 per month as a package, which is better.

My advice is to focus on the size of the business when it comes to creating a solution. 

For example, if it's a medium-sized company, don't offer Business Central. Instead, offer them AX for finance and operations. Or, or if they are not medium don't sell them finance and operations, sell them the Business Center it would be a better choice.

Give the user what they need.

I would rate this solution a ten out of ten.

Microsoft Dynamics AX product is an ERP solution. We provide this solution to three categories. One of them is the supply chain, one finance, and the other, retail commerce. We are implementing the supply chain through a simple warehouse model, which is finance-based. This includes the general ledger and other accounting functions. We are providing solutions for cash registers and E-commerce alongside other back-office solutions.

We currently work with retail companies in Turkey. We have implemented the biggest retail company which are apparel companies and grocery companies. These companies sell 40 products, worldwide. There's a lot of change currently happening in the business. For example, there are lots of new features, new functionalities, and lots of new requests from the business side. Existing local solutions cannot handle this, or change it. All local companies and enterprise industries need new functionality to adapt to the market. Hence, there is a good business case to use Microsoft Dynamics AX. You can expand it with open-source code with the partners. This gives the customers options to extend and manage their business.

Customers want all the business flow to be contained within the application. If they're using a lot of Excel and other documents, in addition to working with several other third-party applications, the problem is that these applications cannot integrate. That's a huge problem for business. It's possible to provide a solution to this by using an interconnected ERP solution with Dynamics. It is possible to interconnect to other products such as SAP, Oracle, and other global ERP types. Microsoft Dynamics AX makes this possible. Dynamics AX provides a lot of functionality. You have all your information to hand in one application. The application provides these values into the accounting application, and the accounting application executes the rest of the workflow. It's completely integrated. This is a huge and flexible design for customers.

Flexibility with how it is used. For example, if you have a specific way of working, Dynamics AX may or may not accommodate that. Although it provides a whole solution you may have to adapt your working methods to suit the product, and not how you would like to work. Sometimes the data forms provided for specific retail applications are not adequate and do not provide enough functions as the product itself is not designed for the retail industry it is mainly designed for automotive companies and distribution companies although Microsoft tried to add a retail element into the system. The product is standardised across industries so it is not a good fit for all types of sectors.

We have been working with Microsoft using this solution for about 12 years. We are a gold partner in Turkey, and we've implemented this solution in Turkey. We have also implemented this solution in Sweden. We support the old versions. The first version we used is the AX 2009 but today we are implementing the latest versions. We prefer to implement the solution in the cloud, although for economic reasons, some customers require the on-premises solution.

Premium support is good for the Microsoft aspect, but cloud support is not quite as good. They usually resolve issues very quickly, but sometimes do not provide key information when it is required by customers. This sometimes leads to clashes between partners and customers, as the partner is acting as first-line support.

The time it takes is mainly due to industry type and customers expectations. Customers often make a big mistake during implementation by not providing business logic upfront when it is required. Once it is known they start to test the application to make sure it is suitable for the business logic. They are in a rush to implement ERP. Some management consulting services companies are ignored during the project implementation. We usually implement Microsoft Dynamics AX within two months. Ultimately, it depends on the customer's expectations, not how can we manage, or design the solution. This can cause a delay in implementation times, and project timelines are increased. For example, in retail, an implementation can take just 2 months or 2 years. Retail business company's logic can be different from each other. The implementation part is easy if you know your business logic but if you don't know, it can take between 1 to 3 years to implement.

In Turkey, implementation has been difficult, as our customers are trying to reduce their IT personnel, and they want to push these services to the partners. This means the partners do not have experienced IT staff to liaise with on the implementations. The partners tend to use senior-level IT personnel working freelance, as it is not sustainable to pay the level of salaries they require permanently.

There are about 50 to 100 users, generally at each company. One of our customers has 200 stores. There's a lot of users when you calculate the number of users at each site. We negotiate licences with Microsoft. Microsoft provides a premium support agreement with partners. It's expensive for my country, Turkey. It's too expensive for customers to take this on themselves. As partners, we will buy this on behalf of the customers and then charge this value for each project.

The solution is good. I would give Microsoft Dynamics AX 8 out of 10.

We use Microsoft Dynamics AX for planning, production, budgeting, and reporting. 

The tool's most valuable feature is reporting. 

We do not have access to daily projections. 

I have been working with the product for 15 years. 

I rate the tool's stability a six out of ten. 

I rate Microsoft Dynamics AX's scalability a six out of ten. 

I rate the tool's installation a three out of ten. It was difficult. The tool's deployment took weeks to complete. 

The solution is expensive.

I rate Microsoft Dynamics AX a five out of ten. 

We use the product for the entire supply chain management that includes procurement, inventory, warehouse management, manufacturing, service management, and finance. 

I am impressed with the tool's vendor collaboration. It is also easy to connect with third-party applications. 

The product needs improvement in procurement planning. It also needs to include a production scheduling feature. 

I have been using the product for ten years. 

The product is stable. 

The cloud version is scalable and not the on-prem version. My company has 70 users for the product. 

We use the product's SaaS-based version. The solution's setup is complex. 

The product's pricing is expensive. The tool costs 210 USD per user for one month. 

I would rate the product a seven out of ten. The tool is quite a complex system if you are moving from a paper-based process to a system-based one. 

We use Microsoft Dynamics AX to manage almost all our processes, beginning from finance to inventory.

Flexibility is the best feature. Because we have the source code, we can develop our ideas. It enables us to develop new functions.

The on-premises and desktop versions are not user-friendly.

The ability to automate certain processes could be added in the next release.

I've been using it for more than 10 years.

It's a stable product.

I'd give scalability a rating of eight out of ten. We have more than 100 end users of this solution in our organization, including a few developers.

The initial implementation was hard and not easy. It took almost a year to implement all of the processes.

It is not the cheapest solution, but it is also not the most expensive one. It's in between and is cheaper than SAP but more expensive than other local vendors. It is worth the cost.

I would recommend using Microsoft Dynamics AX particularly if you have a developer because you will be able to do a lot with it. Because of the flexibility, I would give this solution an overall rating of nine out of ten.

We are using Microsoft Dynamics AX for many areas, such as accounting, sales, distribution, production, operations, and inventory management.

The most valuable feature of Microsoft Dynamics AX is material planning.

I have been using Microsoft Dynamics AX for approximately six years.

Microsoft Dynamics AX is stable.

I rate the stability of Microsoft Dynamics AX an eight out of ten.

The older version of Microsoft Dynamics AX that we are using is not as scalable as the newer version.

We have approximately 30 to 50 users using this solution in my company.

We required vendor support to implement the solution.

The price of the solution could benefit from being less expensive.

I rate the price of Microsoft Dynamics AX a four out of five.

I have not evaluated other solutions.

This version of the solution I am using is at the end of its life.

I have been using Microsoft Dynamics AX seven out of ten.

We primarily use this solution for retail purposes, including finance, inventory, and warehouse management. 

We are using Microsoft Dynamics AX R3. This solution is deployed on-prem. 

A valuable feature of Microsoft Dynamics AX is that it is stable. 

This solution could be improved with more expert resources and an easier implementation process. 

I have been using Microsoft Dynamics AX for five years. 

This solution is stable. 

This solution is scalable. 

We have approximately 1,200 users of this solution in our organization. 

The installation process, particularly for on-prem deployment, is not easy. For installation, I believe that the cloud is better than the on-prem deployment. We have an on-prem environment, but we are facing many issues. 

Our company pays for licensing yearly. 

I rate this solution a nine out of ten because the implementation was complex. I would recommend this solution to others, as long as they have the money for it.