We performed a comparison between Microsoft Dynamics CRM, Oracle CRM, and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The product is user-friendly."
"The solution's return on investment is worth it."
"Dynamics is easy to use. There are several fields I can filter."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"The initial setup is very easy."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"It's very easy to find any customer-related data."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"It is a stable solution."
"The forecasting reporting section was the most useful."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"The most valuable features of the solution I like are its stability and customization."
"The most valuable feature of Oracle CRM is the organization it provides."
"We use SAP CRM for customer service improvement. The main idea is to make sure our team has the right information when talking to customers. This helps them process things like price approvals for quotes faster. The goal is to make the product more efficient, and faster, and, in the end, provide better customer service."
"The platform is highly scalable."
"The primary use case for us is lead creation and data management."
"The most valuable feature for me is the flexibility to consolidate the products."
"It was comfortable setting up the tool."
"We get very good support from SAP."
"The user interface is excellent."
"The product integrates with third-party tools easily."
"The price of Microsoft Dynamics CRM could improve."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"The overall price of Microsoft Dynamics CRM could improve."
"We had to do some customizations on top and it got a bit cumbersome."
"The solution should improve the user experience in the process of creating and activating offers."
"It is difficult to qualify opportunity in Microsoft Dynamics CRM."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"The solution could improve by having better integration documentation."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"The product is complicated to use for new users."
"The product is not intuitive."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"The cost can be a bit more expensive compared to other options."
"Oracle CRM can improve integration and performance."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"SAP CRM could improve by being easier to use and customer-friendly."
"When features do get added, we would like the product to notify us in a timely way."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"There is no scope for integration because SAP does not allow any personal integration."
"The integration of SAP CRM with the SAP platform is relatively easier as compared to any other third-party product. If you go for any other third-party product, you will have a lot of challenges in terms of integration."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
