IT Central Station is now PeerSpot: Here's why

Oracle vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Oracle
Based on 2289 reviews.
ServiceNow
Based on 267 reviews.
Latest Research
Overview
The Oracle Corporation is an American global computer technology corporation, headquartered in Redwood City, California, United States. The company primarily specializes in developing and marketing computer hardware systems and enterprise software products particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft. The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning software, customer relationship management software and supply chain management software.
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
Oracle Primavera Portfolio Management
Yarra Valley Water, John Wayne Airport, Hatch Mott Macdonald, Austrian Power Grid AG, EDF France, Chiyoda Corporation, Croatian Waters, Selex ES, Chicago Park District
Oracle Service Cloud
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Oracle BPEL
Nacional Monte de Piedad IAP, Bimbo S.A. de C.V., Intelligent Pathways, DVZ Datenverarbeitungszentrum Mecklenburg-Vorpommern GmbH, Arqiva
Oracle Process Cloud Service
Atlatl, National Pharmacies, Mitsubishi Electric
Oracle Enterprise Manager
7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
Oracle Enterprise Manager Cloud Control
Grupo Aeromexico SAB de CV, Grupo Arcor, Australian Finance Group Ltd., Cerner Corp., Bimbo S.A. de C.V., Kovaion Consulting India Pvt. Ltd., Shelf Drilling Ltd., Sascar, Banca Transilvania, UL
Oracle Application Express (APEX)
Hepart AG, pharmasol, SATLOG, Collège Bois-de-Boulogne
Oracle Visual Builder Cloud Service
Transcom Worldwide, Latham Pool Products
Oracle Infrastructure Monitoring Cloud Service
COMPOSERS AND AUTHORS SOCIETY OF SINGAPORE
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Now Platform
experian, beachbody, health partners
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Orchestration
experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow Strategic Portfolio Management
Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
ServiceNow Customer Service Management
Siemens Healthineers, SAP SuccessFactors, Asurion
Popular Solutions
Top Industries
Computer Software Company
30%
Comms Service Provider
22%
Financial Services Firm
7%
Government
6%
Computer Software Company
25%
Comms Service Provider
16%
Financial Services Firm
9%
Government
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.