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OpenText vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
OpenText
Based on 1727 reviews.
ServiceNow
Based on 496 reviews.
Latest Research
Overview
US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
OpenText Project and Portfolio Management
Bank Simpanan Nasional, Smart Communications, Aareon AG
OpenText Real User Monitoring
Avea, Maccabi Healthcare Services, TEB
OpenText SiteScope
Vodafone Ireland, Kuveyt Turk Participation Bank
OpenText Business Process Monitoring
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
OpenText Diagnostics
BSkyB, Alior Bank
OpenText Cloud Service Automation
China Merchants Bank, Osiatis
OpenText Cloud Management
Istanbul Grand Airport
Micro Focus ZENworks Asset Management
Sesame, Catharina Ziekenhuis, Kent and Medway Health Informatics Service, Maidstone and Tunbridge Wells NHS Trust, Schuco International KG, Spring Independent School District, Tropitone Furniture
OpenText Knowledge Discovery (IDOL)
RTVE, Krungthai Bank, Kainos, Capax Discovery
OpenText Legal Knowledge Management
Hyatt
OpenText Service Management (SMAX)
Zurich Airport, Envirosuite, Norsk Helsenett, Achmea, University of Milan, World Vision, Petroleum Development Oman, Court of Justice of the Federal District and Territories (TJDFT).
OpenText Operations Orchestration
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
OpenText Digital Process Automation
1. Coca-Cola 2. General Electric 3. Johnson & Johnson 4. Procter & Gamble 5. IBM 6. Microsoft 7. Amazon 8. Apple 9. Google 10. Facebook 11. Oracle 12. SAP 13. Cisco Systems 14. Intel 15. Adobe 16. Salesforce 17. Verizon 18. AT&T 19. Walmart 20. Target 21. Home Depot 22. Boeing 23. Lockheed Martin 24. General Motors 25. Ford 26. Toyota 27. Honda 28. Nissan 29. Samsung 30. Sony 31. LG 32. Siemens
OpenText Universal Discovery and Universal CMDB
China Merchants Bank, NNIT, Alfa-Bank, Sprint
OpenText AI Operations Management
GE Money Bank, Bank AlJazira, Tech Mahindra
OpenText Software Delivery Management
Orange, Airbus, Haufe Group, Kellogg's, Claro, Bon Secours, World Wide Technology
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
Attivio
IntraLink, UBS, National Instruments, Global, Citi, Cisco, HSBC, ThomsonFisher Scientific, DARPA
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Orchestration
experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow Automation Engine
1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo
ServiceNow Strategic Portfolio Management
Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow Cloud Observability
InVision, Twilio, Lyft, Yext, DigitalOcean,
ServiceNow CMDB
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
ServiceNow DevOps
Syntax, Bridgewater Bank, Capita
Popular Solutions
Top Industries
Financial Services Firm
16%
Computer Software Company
12%
Manufacturing Company
11%
Government
7%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
10%
Educational Organization
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 5
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
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