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SAP vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
SAP
Based on 899 reviews.
ServiceNow
Based on 282 reviews.
Overview
Information Not Available
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
SAP Portfolio and Project Management
Joy Global Inc., Citrix, EMC Corporation, Concho Resources, Concho Resources, RZD Russian Railways, Family Dollar Stores Inc., Lenovo
SAP Service Cloud
INICOM, Dulux
ServiceNow Strategic Portfolio Management
Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow Customer Service Management
Siemens Healthineers, SAP SuccessFactors, Asurion
Popular Solutions
Top Industries
Comms Service Provider
21%
Computer Software Company
20%
Manufacturing Company
7%
Energy/Utilities Company
6%
Computer Software Company
19%
Comms Service Provider
16%
Financial Services Firm
10%
Government
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
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Review 1 of 30
Technical Support
No Data Available
No Data Available
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