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Zoom Room for Improvement

Douglas Blumhardt - PeerSpot reviewer
Managing Consultant at Business and Technology Consulting, LLC

One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not. It's not convenient to check on that while you're in a meeting.

Teams is better about that. Teams is better about posting up right in front of you so you can see who was invited, who clicked in or not, who's on the call. 

Also when people are talking, you see either their image, if they've got an avatar, or at least their initials, and a little round fake avatar that's blinking when they're trying to talk, or they're raising their hand. That is the only thing I'd say that's really a frustration for me with Zoom, is I'm not always sure who got invited.

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PraveenKambhampati - PeerSpot reviewer
Owner at Thought Leaders Management Consulting

My only concern in Zoom is the stigma associated with being a Chinese product. However, it has been acquired by the US government or a US counterpart has taken over it. There is not any issue with respect to data security. This being said, there is a little bit of apprehension when it comes to the data security aspect. It's better if they give a public statement that we are compliant with the GDPR requirements. It will be helpful for them in promoting their solution in a much better way.

The internet infrastructure in India is not as good as in other places, such as the USA. Zoom could benefit by optimizing the connection to allow better operation of the solution under low bandwidth. Management of the latency time will give them an edge for data calls over other products.

If I want to do a recording quickly, the way we should be able to do it should be slightly easier for the author. For example, if you are conducting a program and you are hosting it with a trainer that is subcontracted to your organization. In this case, the trainer, when you're giving me access to Zoom, I am using Zoom as the bridge to train your audience. 

In such a situation, as an author, or trainer, should have the facility to record it myself, I should be able to gain a copy of my training session for later usage or for a review. If they could add some feature to accomplish this it would be helpful. It would be very motivating for the trainers and auditors to do self-reviews and then later on they can review themself for improvement areas to work on. 

When I take a look at my own recording, I can have a better idea of how to improve for the next session or training program.

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MC
Customer service manager at a computer software company with 10,001+ employees

We are entering into these meta universes of applications in which virtual reality is going to be very, very important. They're starting to explore some of those things by having options of creating templates that visualize a meeting room, for example. There are visualizations that give you the illusion that you are in the same place. However, there are many more things that they can do, and the room there is endless in terms of improvements.

There are ways that you can get information from the cameras and try to map something that could be more 3D and try to make it much more virtual in terms of creating a virtual world. That is an area that Zoom has been just been scratching the surface of. In the future, I expect they will have better UI.  

It would be great if there was a bit more camera control. For example, cropping the image, and improving the background remover features, which can be buggy right now.

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Buyer's Guide
Zoom
September 2022
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MarcoCarvajal - PeerSpot reviewer
Co-fundador CEO/CTO at XANDOR Automotive

One thing that Zoom can improve is the chat. You can send messages to a specific person without messaging everyone. But everyone sees the whole chat if the administrator lets them see the chat. Maybe they could add an option to let you open a private conversation on the side with a person. And for example, let's say you are chatting with another person and you want to select two or three more people to have a private chat. Zoom could add a feature that lets you create a breakout room in the chat where you can collaborate. I think that would work fine because it's like being in an office where you can also start some other conversations. Even though there isn't a speaker in front of you talking, you can also have some further discussions with the coworkers at the same time. But none of the tools has that feature that I know of, or if they do, I haven't used it.

Zoom could also maybe add some integrated storage that could be allocated according to your requirements, or it could be a subscription that you pay for. And the interface could possibly use some fancier colors or a more modern look. Sometimes everything on the screen is in black, but you can change the background, and that's good. But for example, the aspect of the screen is old-fashioned on Zoom. The design, screens, and layouts of the forms could all use an overhaul. If you have software that looks much better than the competitor, maybe it could be positioned better than the leader, probably, perhaps because you have your experience, I'll say. An end-user may be suitable. So, as I said, for example, you could also be in a conversation.

And Zoom could add some integrated note-taking features. So when you are listening to a speaker, you can jot something down really quickly, or if you're the speaker, you can have some notes to help you with your presentation so you don't forget to say something. It would also be helpful if you could record the session yourself. Only the administrator can record the meeting not all the parties in the meeting. But I think it may not be possible because of the bandwidth, I guess.

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Odell Hall - PeerSpot reviewer
Owner, Editor-In-Chief at planetill.com

Security is something Zoom lacks. If you're trying to get proprietary buy-in and enterprise buy-in, security is the top priority. And even though the user interface is simple, every solution could use a tune-up in that department. I found it easy, but those things are not difficult for me. Of course, I can't speak for older adults who might not have experience interfacing with these things. Maybe Zoom could be made easier for them. 

But again, when it comes to ease of use, Zoom is on the lower and higher-end, depending on how you look at it. We don't use Zoom for presentations, so I'm unsure if it already has this feature. But if Zoom could enable you to present directly, that's something that would add a lot of value. 

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HH
Visiting lecturer at a university with 51-200 employees

I use Zoom not so much for business, due to the fact that the problem with Zoom is the restriction that you have where there are only 45 minutes allowed for a conference, and then you had to log out and start a new meeting. 

They should remove any restriction of time. Sometimes the time that you planned for the meeting is not enough. Sometimes it goes more than an hour, an hour and 10 minutes. 

That said, they may have already fixed this issue.

When you start the Zoom meeting, at first, it didn't start directly, the meeting. It'd go to the web browser, then it asks you to open the zoom application. After it opens, then you can start. That it's a little bit too much of a problem for beginners. It would be easier and more user-friendly if you can go directly to the meeting without the hassle of starting up and waiting. It could just be a bit more user-friendly. 

The problem originally was that when Zoom started, they had most of the market. The problem that they had, is that with the COVID pandemic, a lot of people started using conferencing solutions and you had a paid version and a free version. The paid version had more features than the free version. That was confusing for people. They said, “okay, why do I have to pay for certain features?” A lot of people I know looked for free versions and there were other free versions. For example, I use Whereby also, and Whereby does all the things that Zoom can do.

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Jaydeep Bose - PeerSpot reviewer
Associate Manager at Course5 Intelligence

It was similar to password-based security when connecting to anyone. When a large number of people join in, there is a lot of noise. Random people become accustomed to receiving these invitations. They can also join without invitations, as they used to. As a result, there was a lot of noise earlier. Right now, I'm not dealing with that problem. But, in and out, there may be a few security web issues with Zoom.

I'm not sure if it makes a difference, but connectivity frequently drops when we are connected to Zoom compared to other logins or chat boxes. We are dealing with that issue. The voice quality could improve, and there are issues with the background.

I believe the background has changed in the last two to three months, or even in the last year. In Teams, we have the ability to change our own backgrounds. We can get a background that is unique to us. I believe Zoom does not yet support this feature. Or, if it is enabled, it is not functioning properly.

Its background does not function properly.

Noise cancellation should be available. Both noise cancellation and voice cancellation should be included. The number of people who attend the interviews or webinars, combined with those who join in suddenly, creates a lot of chaos. That can be minimized. Background options, such as customized backgrounds, should also be provided.

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Camilo Da Silva - PeerSpot reviewer
CEO at Negócios online

It would be interesting if Zoom could be improved in the areas of software development such as project management and code debugging. The next version should include features like conflict resolution and Version Control.

It would be great if there was a way to Zoom in on a specific part of the image and then make changes to that area that would be interesting.

It's excellent software in general, with new updates and new features integrated, it would make the software much more complete.

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TC
Operating Executive, as an independent consultant at a tech services company with 201-500 employees

In terms of connectivity, we've had issues, specifically this week. There were several instances where we couldn't connect into a meeting just on video and then couldn't even dial-in. Something was not working. It was like that for a good two days the last time it happened. We had to work around the issue.

From a professional use point of view, it really just needs to work more solidly. It's not more features that they need. Rather, they could increase the stability and solve some of the sync problems they have with video and audio.

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Cristian-Silva - PeerSpot reviewer
Virtual network solution Engineer at a tech vendor with 10,001+ employees

There are some features that are lacking. For example, sometimes, I want to share some pictures in the chat, and, in Zoom, you can't do that. That's the one item I'm missing. You can do that in Microsoft Teams with no problem. It's something I'd like to do in Zoom.

I'd like integration with Outlook to set my meetings. As it is, right now, I have to go to the Zoom app to do that, and after that, export it to Outlook. It should be simpler. Maybe there is a secret I am missing.

I'm not sure if it is possible in Zoom, however, in Cisco Webex, you can do the online translation of what the people are saying. That could be a good solution for people that actually don't speak English. For example, I speak Spanish. English is my second language. It would be helpful to have an in-app translation.

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JM
Regional Sales Manager Iberia Manager at a security firm with 501-1,000 employees

The chat functionality that is included is always in plain text, and you cannot change fonts by making them bold or italic. It's a very plain and basic chat. That said, other similar solutions that I have used, including Microsoft Teams and BlueJeans, have the same limitations. They put a lot of effort into video conferencing but they seem to forget about the chat feature inside the tool.

It would be helpful if there were tabs available inside the meeting, where you could chat with people privately. As it is now, it's not very easy to do. Having tabs would allow you to have multiple conversations open for text chat during a meeting.

Also, when you want to chat with somebody, a search feature should be available. If you have to select the user and if there is a list of 300 people in the same meeting, it's difficult to find the person that you want to reach. Being able to search for them would be helpful.

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EM
Sales Manager IT Solutions at a tech services company with 201-500 employees

A voice chatting feature could be added to Zoom, and its screen sharing feature could be improved, though some users will find more value in these changes more than I would.

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PK
System Support Executive at VF Corporation

Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time. We had to cancel and change the time of the meeting.

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YS
Lead Presales at a tech services company with 1-10 employees

I haven't looked into the potential to integrate anything into this product. I'm not sure if that's possible. 

The product could use some more automation. We'd like it if there was a particular API that could be connected with other applications so that I can create a ticket and have a Zoom meeting sent and automatically start. 

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TR
Director at a tech services company with 201-500 employees

Zoom is not a good product for webinars. In a webinar, you have a presenter and maybe a co-presenter, with a lot of people listening, perhaps sending questions. Zoom is more for real meetings where everyone has to contribute something, and more than one person is sharing their screen.

Setting up the single sign-on took a little bit more time. It's a really nice feature to have because people can't remember passwords, so they tend to be too simple.

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MV
Account Systems Engineer at a computer software company with 10,001+ employees

I'm not an advanced user, so I don't have any detailed criticisms. I don't even know if Zoom has this already, but it could add some tools to design and draw on the screen whenever we are doing a whiteboard presentation for the customer. Zoom could have a built-in whiteboard. That would be a good feature for tools like this. The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that. 

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CM
MCT at ParaSoft SRL

I don't use the solution very often. Therefore, I can't speak to dealing with any missing features.

In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much. It's still okay.

It would be nice if they could add collaboration tools. With Microsoft Teams, for example, you can work directly on a document when you are on a call. It would be nice if you could do something similar on Zoom.

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Sean Maxwell - PeerSpot reviewer
VMware Senior Client Solutions Architect at a computer software company with 10,001+ employees

The solution can improve by having the option to be able to lock the primary speaker on high definition the entire time. Additionally, it would be a benefit to have easy Zoom room-like features for individuals using lightboards. There should be quick invitations and integration with Slack and Outlook.

In an upcoming release, I would like to have a push-button screen capture of what I am doing. I do not want to record the whole process, but I want a push-button screen capture. For example, if we are doing a PowerPoint or lightboard and I have edited it and I want to capture the change, having a push-button that records it to my laptop would be a large advantage.

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DR
Regional Territory Manager at a tech services company with 10,001+ employees

When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you. That would be a nice feature to have because what you have to do now is start the other device on mute and then disconnect from the original one. If you don't put it on mute then sometimes there is an echo or other strange sounds. Ideally, there should be nothing weird in the call.

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RA
Engineering Manager at a tech services company with 1,001-5,000 employees

It is difficult for me to point to areas in need of improvement, since I have not used the solution much of late. More than a year ago, I had many suggestions, but do not recall any at the moment. 

The reason I choose to rate the solution as an eight out of ten is because it needs improvements, such as the user interface needing to be more straightforward and easier to use. My colleague also does not appear in the menu in the proper place. Particulary people who lack computer savvy would not be able to find the appropriate option in the menu. 

This said, I struggle to think of any specific features that I wish to be added or changed to the solution. 

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KG
Managing Director at ITS Technology Solution Pvt. Ltd.

What could be better or what could be improved in Zoom is allowing us to log in and connect to people through Zoom phone. In some countries, they allow it, but here in India, they don't. There are a number of times people are outside, and it would have been good if I can connect with them using Zoom Phone.

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HL
Cyber Security Consultant at a consultancy with 11-50 employees

In some cases, I am not able to have a special background during the conversation. It could be because my device is not powerful enough, but I am not able to share a properly designed background. I am having problems setting up my virtual background. It is very easy to set up a virtual background during the conversation with Microsoft Teams, and that's why I like Microsoft Teams, but with Zoom, I find it difficult. I am not able to set up my virtual background very easily. They can look into this area and then see how to improve it.

It is just for meetings and conversations. It does not have any collaboration or integration with other software that we are using. When you use Microsoft solutions, you can work with a lot of things. You can define your folders. In Office 365, you have folders, and you can use Word, Excel, etc. During your discussion, you can have a structure to keep your files related to your team organized, but Zoom is just for conversation.

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MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT

Zoom could improve by increasing the time limitation in the free version.

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AS
Senior Executive at a computer software company with 10,001+ employees

The issue is the amount of time you can use the product on the free version. They are limiting Zoom for 50 minutes, maybe. There were times on the free version where I wasn't done the meeting and it just took me out. They need to give more time. 

The performance and the quality of the picture could be better. They should work on making it faster as well. When you are using it at home, the bandwidth can be slowed down if someone else is using your connection. They need to have better compression.

It asks for a membership ID sometimes. The security needs to be better and more consistent. I'm not sure how they are making sure that everything is secure.

I'd like to be able to do multi-sessions and bring people into the conference call quickly. I'd like to be able to say, if we have a few people in the session, "okay, I just want to talk to person A and B" and have the other people leave the space for a minute and then be able to come back in. It would be great if there were middle rooms of some sort where people could come in and out quickly.

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KR
Senior Executive at a leisure / travel company with 201-500 employees

I don't think any other improvement is required at the moment.

You do need permissions to be recorded. I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it.

The free version allows only for approximately 45-minute meetings.

They need to be able to integrate it with other applications, such as, for example, Facebook, so that you could schedule meetings more effectively.

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AD
Retired

Mostly it's been fine. There are just a few issues that I've noticed. For example, if I'm speaking with friends, it's through the free Zoom application, not the paid tier. There usually tends to be some issues that I have on my end consistently with camera reception. Even when all the features on my end are enabled, there are still issues with being able to even see myself. Sound is not an issue, however, with video I've always had issues when using the free service.

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JG
Account Manager at a tech services company with 11-50 employees

I haven't explored all the features. Therefore, it's hard to discuss anything that may be missing. 

The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet.

I'm not sure if Zoom is also offering hardware the way that WebEx can. If not, it may be something that they should consider. 

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SA
Sr. Sales Consultant at a tech services company with 51-200 employees

The solution could be a bit more user-friendly. Microsoft Teams, for example, is easier.

The stability could be a bit better. I find Microsoft Teams to be more stable. 

The security could be stronger. 

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Enoch Damtse - PeerSpot reviewer
Bachelor of Science - BSField Of StudyMechanical Engineering at University of Energy and Natural Resources

I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world. This would allow the participants to somehow move around, talk to others privately just like you'd meet someone at the office, or talk to colleagues before a conference or board meeting starts.

Being able to edit Google Docs in Zoom would be helpful. For example, co-editing a file with a colleague using Zoom would be nice.

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BP
CI Senior Consultant at a tech services company with 51-200 employees

If a user has bad connectivity, Zoom will not work well. 

I can't say anything is lacking. Overall it's pretty sufficient. 

They may need to scale it some more in terms of global users. 

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CV
Presales Consultant at a financial services firm with 10,001+ employees

If whiteboarding is not available, it would be beneficial. I'm not sure if it exists. If I can do some whiteboard sessions, that would be great. 

Whiteboarding would allow me to utilize the screen to draw something, explain, and write something. 

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FI
Solution Architect & Presales Lead at a tech services company with 10,001+ employees

I've found the scalability to be okay, however, at the same time, it's somewhat limited. 

The dashboard is a bit limited, however, it meets our day-to-day requirements.

Zoom should improve aspects of its security.

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HA
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees

Zoom should continue to add new features to the product. When a new feature is added, I appreciate it.

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AB
Senior Manager at RP Sanjiv Goenka Group

Zoom could be more secure. In one of the meetings, we found out the meeting was automatically getting recorded. That's not good. 

There are certain things that could definitely be avoided.

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Sahil Vijay - PeerSpot reviewer
Senior Oracle Analytics Cloud Consultant at a computer software company with 10,001+ employees

The interface requires some slight improvement in that it could better show the meeting attendees. Essentially, the interface could be more user-friendly.

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WK
Lan Specialist at a healthcare company with 201-500 employees

The security of the solution could improve.

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OV
OEM Medical & Defense Business Manager at a computer software company with 10,001+ employees

I cannot recall coming across any missing features. It works well enough.

I've never had any issues with the product itself. 

There were some security issues early on, however, they have fixed the problem, and now it is fine.

The solution could always use better performance. 

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UF
System support engineer at a financial services firm with 1,001-5,000 employees

While the communication and video-audio conferencing features on Zoom are excellent, unlike Microsoft Teams, there is no direct integration with SharePoint. For us, that is the disadvantage of Zoom. 

Zoom lacks integrations and many extra features. Microsoft Teams, on the other hand, has many features and integrates well with many Microsoft apps. 

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David Runyon - PeerSpot reviewer
Commercial Territory Manager at NetApp

When the firewall is turned on, there have been issues with congestion that affects performance. This is the case even with a strong internet connection.

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EA
Assistant Manager at a educational organization with 1,001-5,000 employees

The interface could be more user-friendly. I am only referring to my limited personal experience. This should not present an issue for an experienced user. 

It's a little bit hard for me to type the numbers, as we mostly use Teams, meaning our experience is lacking. I have used the solution on several occasions, although not too many. This difficulty could, perhaps, be chalked up to my lack of experience. 

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AV
Solutions Architect at a tech vendor with 10,001+ employees

The technical support is very bad. If one is using Zoom SDK for building up his internal tool, then the support he can expect on a Mac OS is very bad. There will not be support for the latest version of the Xcode and development involvement. There are many challenges and integration is difficult. These are some of the issues which have been relayed to me by certain developers. 

There is an issue with the integrations with custom applications. If, say, I am using Zoom SDK for customizing a product, I would encounter difficulty in integrating it with one of my native products. The technical expertise and documentation provided is very poor and that won't help the developers integrate everything smoothly.

I have encountered certain difficulties with Zoom screen-sharing and multi-use of sharing. There should exist the ability to share for multiple users. 

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AS
Regional Sales Director - India & Middle East at a computer software company with 201-500 employees

Zoom could be improved by adding more third-party integrations. They should also work on their virtual backgrounds. I think these could be more professional and creative. 

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Marcelo Sena - PeerSpot reviewer
Business and Solutions Development Manager at a comms service provider with 201-500 employees

I can't speak to any missing features. I just do basic calls and haven't had issues.

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Ravinder Ahluwalia - PeerSpot reviewer
Independent Peoplesoft Consultant at Asoft Management Consulting Inc

I find while using Zoom sometimes there is a lot of disturbance while on the call. There is a lot of network issues, and sometimes the screen freezes, and you have no way of figuring out what went wrong. You have to restart the computer all over again, or you lose some of the words that someone was saying during the meeting, such as what the person is trying to say in the midst of that conversation. Additionally, there have been times it has disconnected and was not able to start.

The solution should be more user-friendly. I should not have to reboot and go through these steps to have a solution. I have not seen any internet connection issues. It seems to be automatically right inside the system that is the issue and this is what I have heard. These are all minor issues but they should be taken care of.

I would like to see better architecture from an end-user perspective. it should be easy to use and user-friendly because there are some places that are difficult to find or to navigate. It is difficult to figure out where to go for certain features within the application. If it had better navigation users would get things done faster.

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SB
Engineering Manager, R&D at a healthcare company with 10,001+ employees

I can't speak of any shortcomings. It worked fine.

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AF
Portfolio Manager at a computer software company with 201-500 employees

I'm not sure how good the solution is for file sharing. However, that might not be the type of functionality you need for this type of project.

I don't know whose product is at fault, however, if you've ever had to go from Zoom to Teams to WebEx, it really messes around with your device settings. In the case of my microphone, I may have a USB microphone, and all of a sudden I'm using the microphone in my camera. Or my speakers, if they're plugged into my laptop, now all of a sudden those don't work. That's something that's kind of annoying. However, that might not be the fault of Zoom.

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JK
Backend Infrastructure Manager at a pharma/biotech company with 1,001-5,000 employees

I can't speak to any aspect that needs improvement.

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WK
Senior Director at a manufacturing company with 5,001-10,000 employees

Sometimes can get confused about which password setting or parameter is required to be set to use it. For example, if I want to issue a Zoom meeting to my team members or perhaps sometimes I want them to issue a Zoom directly when I receive the Zoom accounts from our IT department, I don't know how to enable or disable these features in the Zoom. I think it's a personal issue I have.

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NB
Senior Software Engineer at a tech services company with 5,001-10,000 employees

The security and chat features should improve in Zoom. 

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Sally Schilling - PeerSpot reviewer
President at SystemLink

When you have a large group of people on Zoom, the focus becomes hazy. When there are larger groups, people can become easily distracted.

When you have 10 people and three or four of them are primarily engaged in the conversation, the rest of the group has ventured or wandered off. I am not sure if it's a complaint. It's simply a fact.

I would like to see better video quality, especially when it's being used by a large group of people using it.

I'm not aware of any file transfer capabilities with Zoom. It would be useful to be able to share files with my colleagues.

There are some things that we require that Zoom does not have.

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NM
Head of IT at a engineering company with 501-1,000 employees

I can't say I have seen areas that were lacking features or needed improvement. I'm overall very happy with the product. 

The pricing of the product could be lowered a bit.

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Michael Kushner - PeerSpot reviewer
Managing Partner & Founder at Dabahn

It's not really the fault of the product, however, the internet connectivity can sometimes be an issue.

The splitting of the speaker can be frustrating. When you're talking to folks from the presentation, being able to move them around to different screens would be useful. With Zoom, everyone stays on one screen.

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OA
Manager IT Affiliate Delivery and Service Management at a manufacturing company with 10,001+ employees

The security can be improved because this is one of the reasons that my organization prefers to use Skype. There are concerns about security.

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Satish Nannapaneni - PeerSpot reviewer
CEO & Founder at Flexera Global

The video side should be improved, especially if too many people log in at once. While they say that the solution can support up to 100 connections simultaneously, it slows down once 20 or 25 people join. So too, the quality of the audio decreases and this is in spite of one being in a good internet area with good network speed. 

For the moment, Zoom only allows one to schedule, so it would be nice if it offered the option of creating channels, such as Slack does. The latter solution allows everyone to be on the same call with just a click. 

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Ioana Haralamb - PeerSpot reviewer
Project Manager at a computer software company with 501-1,000 employees

One area that can be improved is the chat settings. Perhaps add a feature so you can tag someone when you write something, and that someone be notified that you wrote a message to him or her. I'd like to see more user interface.

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MV
Systems Engineer at a computer software company with 11-50 employees

Troubleshooting on Zoom can be complicated. You can get a message: "I can't find your camera." It worked yesterday but it doesn't work today. The problem is that the camera is not available in Windows. It requires Windows troubleshooting skills. Zoom uses what Windows offers and Windows fails to offer the camera. The same holds for audio. If you switch to a different headphone in the middle of a meeting, Zoom can't find it because it's a Windows problem. It usually requires canceling the call, fixing the problem and calling again. 

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LP
Account Executive at a tech vendor with 51-200 employees

The only issue I have is that some clients have difficulty connecting to the audio side of things. It could be user issues.

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Sachindra S - PeerSpot reviewer
Senior Software Engineer at Amadeus

Security is required, and I assume that it is already in place. Aside from that, we are not utilizing Zoom's high-end capabilities.

In the next release, I would like to see better security.

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Silvia Gutierrez - PeerSpot reviewer
Engineering manager at Solcomp Technologies

I have read some news about Zoom being a little bit insecure, but when we never had any issue with it. They can improve by making the sessions more secure.

There are some occasions when Zoom crashes with the antivirus application, but it is easy to resolve.

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VaishnaviM - PeerSpot reviewer
Associate Software Development Engineer at Publicis Sapient

Zoom definitely has to be more secure, but I can't think of any anything else to change. 

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Frank Olszewski - PeerSpot reviewer
Principal | CTO at IBE Global

One issue I have is that there is no indicator on chats to let you know whether a message has been read so you're never sure if it's been seen. They could implement something like Whatsapp with the two check marks. I also think that the integration with Microsoft is not as good as it was with Jabber. It's not the end of the world but it could be better. In a similar vein, I think that when it comes to document sharing the integration could be improved.

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NM
Analyst at a manufacturing company with 1-10 employees

The synchronization could be improved. However, synchronization is as much a connectivity issue as a software one. If they can somehow introduce a compression algorithm that could reduce the throughput necessary, that would probably alleviate a lot of the issues of the data of the network connection. However, overall, I think it's pretty good. I like lean products.

Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time. This does depend on which device you have, what kind of operating system you are in, and if you switch operating systems. The migration of your account is actually pretty difficult and it is something that they should look at. The transferability between different environments is super important.

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PR
lecture at Poltekkes jakarta 2

Zoom meetings can only have 1,000 attendees. For more than 1,000, you must buy the Zoom Webinar product.

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JM
Senior Client Executive at a computer software company with 10,001+ employees

There was a situation not long ago when there were some security fears. Some users had somebody else take control of their calls. They might have addressed these issues now, but the security needs to continue to be upgraded.

There are certain ways you can build channels for clients and opportunities in Teams that would be a benefit to add to Zoom. I have been using Teams more than Zoom because it has a lot more capabilities for sales and communication, building, and working with the team.

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TB
Public Sector Cloud Services Account Manager at a manufacturing company with 10,001+ employees

My company uses the Zoom security setting that requires the host to admit users. The host often forgets to do that, so you sometimes have a lot of people sitting out there. It would be nice if Zoom made it obvious that somebody is in the waiting room. Also, Zoom could add the ability to have multiple users share screens.

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JS
Security Engineer at a computer software company with 1,001-5,000 employees

The mobile version of Zoom could use some improvement. Right now, when you receive a call and answer on mobile, chances are that the connection will drop.

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PG
Principal Consultant at a computer software company with 51-200 employees

Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams. 

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RK
Business Development Manager of Storage Systems at a manufacturing company with 1,001-5,000 employees

In general, the price could be a little cheaper.

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JM
Project specialist at a insurance company with 1,001-5,000 employees

The interface could use some improvement. I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen.

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SA
Senior Vice President at a financial services firm with 201-500 employees

I want Zoom to be integrated with virtual or intelligence boards. This would be useful when you are giving lectures.

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NV
Senior Technical Architect at a computer software company with 1,001-5,000 employees

Zoom could improve by extending the one-hour maximum session time in the free version.

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JC
Analytic Architect at Analytic Design Labs

It would be great if during presentations participants could go back and look at, for example, PowerPoint slides being presented. This can only be done now by the person sharing the presentation and I wouldn't want to jeopardize that, but if, instead of just displaying the current screen, the system software could make the PowerPoint deck available. That would be useful to individuals that may need clarification on something and would prevent avoidable questions.

The virtual background could be more smoothly integrated with the rest of the software. I don't want to distract people with the clutter in my office, so I pull the screen down and put up the virtual background, so that I have a clean interface, and they can talk to me without being distracted by what's going on in my office. But, when people don't do that, it's distracting to see what's behind them. Getting that better integrated into the program, so that it's a first class citizen and not an appendage that's been glued on, would be a really nice thing.

People should be warned that the virtual backgrounds work much better with a green screen. If you don't have a green screen, virtual backgrounds are really distracting because pieces of people appear and disappear.

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SJ
User at Hobu Online

I did not see a Whiteboarding feature when using Zoom. They should add this in the next release.

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Raphael Haroun  Ikyagh - PeerSpot reviewer
Network Administrator at a financial services firm with 1,001-5,000 employees

It could be more user friendly, like having permission to share documents quickly with other users.

It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency.

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CA
Enterprise Security Consultant at a tech services company with 1-10 employees

They can make it easier to use and more intuitive. Ease of use is always a key for selling a product.

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AA
IT Support Team Leader at a tech services company with 201-500 employees

Additional end-user and client features could be added. There are features available on Microsoft Teams that are not available on Teams. I would like to be able to push out the polling or voting questionnaire.

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KB
Information Technology at a healthcare company with 501-1,000 employees

It would be helpful if Zoom could integrate with our medical systems.

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Gaurab Dev Manandhar - PeerSpot reviewer
Senior Network Administrator at a financial services firm with 1,001-5,000 employees

Zoom's user interface could be improved. For example, it could have bigger buttons for elderly people. 

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MG
Partner at a tech services company with 1-10 employees

I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.

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XY
GIS Scientist at MIT

It's hard for me to find where the button is in order to start a call. The setup could be a bit simpler. That's it. Everything else is pretty simple.

I'd like for there to be more integrations possible in the future.

If there was an easy way to share files, that would be ideal.

They could improve their permission settings a little bit.

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Jean-Luc_Des Groseilliers - PeerSpot reviewer
Owner at JLDG

We have had some quality and lagging issues with video regardless of connection quality. We would experience things like poor audio quality or a choppy connection, but that was with older versions of Zoom. 

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EC
Associate Professor at a consultancy with 51-200 employees

I have had the occasional problem with the connection and stability.

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Jaison V - PeerSpot reviewer
Assistant Manager at DP World

The interface could be more user-friendly.

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ShmulikDavar - PeerSpot reviewer
Member Of The Board Of Advisors at Medint

If anything, the updates could be less frequent.

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AV
Account Management Leader at a tech services company with 201-500 employees

If Zoom could be more secure, that would be better. Security is always a highly sensitive matter for everyone today. 

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SK
Regional Manager - Bangladesh at a comms service provider with 5,001-10,000 employees

The interface could be more user friendly. 

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AdemolaOlamide - PeerSpot reviewer
Business Development Manager at CLC Africa

The pricing could be improved.

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Antonio Boj - PeerSpot reviewer
Network Solutions Architect at a healthcare company with 10,001+ employees

Additional security would be welcome; an extra layer, whether it's an additional log-in requirement or something on the servers. There is always the possibility of meetings being hijacked or encryption going to China. It would also be helpful to have more control over who attends meetings. An additional feature I'd like to see would be a whiteboard which would be very productive for some of our meetings.

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PM
Account Executive at a tech services company with 10,001+ employees

Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting.

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GP
Systems Engineer at a manufacturing company with 1,001-5,000 employees

I'd like to see more integration with Google Calendaring. When meetings are scheduled they are added into a Google Calendar. For example, if I am driving my car there are often times  I have to pull off the road to join into a meeting as opposed to being able to click the link and have it startup. Sometimes I can do that, sometimes I can't, it all depends on how the meeting was generated initially.

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Cagdas Kardas - PeerSpot reviewer
Operations Director at Berlitz

When we host meetings, all of our meetings are recorded. Some clients request that we do not record the meetings and we have to adhere to that. Unfortunately with our Zoom installation and licensing we are unable to switch to that configuration. In that scenario we have to utilize Google Meet for this type of client. 

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Les Lorenzo - PeerSpot reviewer
None at a tech company with 10,001+ employees

I have come across the run of the mill issues which someone would expect to find with these communication solutions. There are occasional latency, sound and audio quality difficulties. 

The solution is good, but it's not perfect.

A big feature I wish to see would involve the ability to attach documents while conducting a session. 

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PC
Program Administrator at a manufacturing company with 10,001+ employees

When anyone installs Zoom for organizational purposes, then it's fine because all the safety and protection is taken care of by the organization. However, when it's done on a personal basis the terms and conditions, you are not secure.

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AS
Account Manager, Cybersecurity at a tech services company with 11-50 employees

Zoom security could be improved.

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HS
Cloud & Virtualization Solutions Manager at a comms service provider with 10,001+ employees

I have had some performance issues in GPU lately.

If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better.

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Craig Kona - PeerSpot reviewer
Chief Information Officer at SYNOVA CONSULTANCT

Zoom could improve by having more dashboards.

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JJ
Head Of Information Security at a training & coaching company with 201-500 employees

The cost should be cheaper.

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Sadam Kherisat - PeerSpot reviewer
Technology Consultant- Networking Services at STS

The performance could be better. 

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MC
EMEA CLoud Technology at a computer software company with 10,001+ employees

Zoom can improve the user-friendliness of the management when you are doing a webinar.

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Juan-Resendiz - PeerSpot reviewer
b2b channel account manager at a tech vendor with 51-200 employees

Platforms always require improvements. Zoom could be more flexible for individuals that do not have the economic capacity.

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HG
Technical Content Writer at a computer software company with 51-200 employees

Zoom could use more background options.

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OT
Sr. Category Buyer Technology at a manufacturing company with 10,001+ employees

We sometimes have difficulties connecting, but I never know if it's an issue with Zoom or the network. I would say it's Zoom because we have been working quite a lot from home. However, I would generally say I have not experienced that many issues with Zoom. I'm satisfied.

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MM
PSS at a computer software company with 1,001-5,000 employees

In the next release, I would like to see an easily accessible bandwidth feature so that you can see how much data you've used on a particular call.

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OR
Student at a university with 1,001-5,000 employees

The free version of Zoom only allows you to have a call session for approximately 45 minutes. This should be extended.

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VB
Head of Information technologies systems department at a manufacturing company with 51-200 employees

Zoom often does fixes or checks the vulnerability of their solution. However, they could increase security.

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ManishBhandari - PeerSpot reviewer
Presales Technical Specialist at Redington India Limited

It would be great if Zoom could continue to enhance all of its features to keep up with other solutions on the market. The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality. 

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GH
Assistant Professor at a university with 51-200 employees

I would like to see an integration with Microsoft. 

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WR
Senior Advisor at a financial services firm with 201-500 employees

Zoom could be improved by making it easier to join meetings. It can be a bit confusing because sometimes you need meeting IDs and logins, sometimes you don't. 

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ST
Operations Manager at a tech services company with 11-50 employees

The solution should be more secure because sometimes files are shared and presentations are recorded. 

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WG
Technology Consultant at a computer software company with 10,001+ employees

You can use Teams more to collaborate with your coworkers. I think Zoom could add some of these features in addition to simple video conferencing. 

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RS
Head Channel and Capacity at a computer software company with 201-500 employees

The solution could improve by being more secure.

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SC
Sr. IT Business Analyst at Citigroup

The chat functionality in Zoom could improve.

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DP
Accounting Manager at a legal firm with 51-200 employees

Zoom could improve by allowing multiple users to share their screens at the same time.

We have been satisfied with the basic functions, but if we want something more robust to emulate the office environment that you can see different screens, raise your hands, and have pop-up questions everyone can see. Zoom could improve on these features to make it more like a chat room.

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AB
Digital Growth Manager at a tech vendor with 51-200 employees

Zoom could be improved by adding more dashboards. 

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Priya Desai - PeerSpot reviewer
Principal Consultant - HCM at Oracle

The video quality should be better. Sometimes when there are updates at the backend, Zoom won't respond properly during that time.

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CM
CEO at a tech services company with 51-200 employees

I'd like to see some more customization and the ability to increase meeting length without cost. 

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Clara Chen - PeerSpot reviewer
First Vice President/ Private Banking Manager at Eastwest Bank

Zoom could improve by being more user-friendly.

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MR
Senior Solutions Engineer at a manufacturing company with 10,001+ employees

Zoom's drawing tools could be better integrated. 

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Suresh Bora - PeerSpot reviewer
Project Manager & Tech Lead at iConnect IT Business Solutions DMCC

Zoom lacks dashboards, I think more could be included. 

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HI
Service Delivery Lead at a insurance company with 10,001+ employees

Zoom could improve by having more tools.

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JG
Human Capital and Development Manager at a insurance company with 1,001-5,000 employees

Non-technical support should be improved, such as that involving invoicing. I cannot think of anything offhand to improve regarding services. 

I would like to see avatars included in the next release. 

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Shyami Lakshika - PeerSpot reviewer
Associate Engineer - Network & Security at Connex Information Technologies

I think Zoom is not secure.

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CV
IT Consultant at a computer software company with 11-50 employees

The updating feature of Zoom needs to be improved. 

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Buyer's Guide
Zoom
September 2022
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.