Zoho CRM Reviews

I love that Zoho CRM has an API allowing remote retrieval and update of CRM info. I also like the fact that one can add custom fields.

Can't think of something I dislike about Zoho - CRM.

I use Zoho - CRM as my customer management tool. I am dealing with a few hundred customers. I have easy access to account info, contact info, recent notes and activities, and problem tickets. Towards the end of last season's project, I wrote a script to calculate revenue from each customer. I did not have to manually update the CRM, since Zoho provide a cool API able to retrieve and update CRM data. Recommended!

I use the solution to manage the contracts with the vendors.

The solution's most valuable feature is notification.

Whenever I have to add a contract, it shows multiple lines on the screen. It isn't easy to proceed further in this case. They should improve this particular feature in the solution.

I have been using the solution for six months.

I rate the solution's stability a seven or eight.

The solution's price is lower than other software.

I rate the solution an eight out of ten.

We use this solution for log collection as well as for recording leads and data. 

The support response time for this solution could be improved. 

We have been using this solution for nine months. 

This is a stable solution. 

This is a scalable solution. 

It wasn't very easy because the solution was new to us, so we took the time to understand the solution itself and the installation. 

Being able to have the solution in the cloud has made this a cost effective solution for us as we don't need to invest in hardware.

If you compare the pricing with SAP, it is well priced and you are able to pay as you go. 

We evaluated another CRM called TCS iON but we chose Zoho.

The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users. 

I would rate this solution an eight out of ten. 

Public Cloud

It is a good CRM product compared to Salesforce, HubSpot, and many others. It is user-friendly and easy to use for beginners. They can utilize it properly and navigate it to upload and view information.

The platform has a valuable lead qualification feature. It helps us set sales parameters and decide whether the lead is positive or negative.

The product's scalability and stability need improvement. 

We have been using Zoho CRM for one year.

Sometimes, our team members encountered system downtime. It could work better. I rate its stability an eight out of ten.

We have four Zoho CRM users. I rate its scalability an eight out of ten. It needs improvement.

Zoho is better than HubSpot in terms of user interface. It has good scalability. We can navigate it as per our requirements. It integrates all the information well with other departments.

The initial setup process is simple.

Our network administrator implemented the product in our organization.

I rate Zoho CRM an eight out of ten.

On-premises