Zoho CRM Reviews and Pricing

reviewer1457646

ASM at a computer software company with 11-50 employees

Jan 26, 2022

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Cost effective CRM that saves costs through cloud hosting and ability to pay as you go

Pros and Cons

"The support response time for this solution could be improved."

What is our primary use case?

We use this solution for log collection as well as for recording leads and data.

What needs improvement?

The support response time for this solution could be improved.

For how long have I used the solution?

We have been using this solution for nine months.

What do I think about the stability of the solution?

This is a stable solution.

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What do I think about the scalability of the solution?

This is a scalable solution.

How was the initial setup?

It wasn't very easy because the solution was new to us, so we took the time to understand the solution itself and the installation.

What's my experience with pricing, setup cost, and licensing?

Being able to have the solution in the cloud has made this a cost effective solution for us as we don't need to invest in hardware.

If you compare the pricing with SAP, it is well priced and you are able to pay as you go.

Which other solutions did I evaluate?

We evaluated another CRM called TCS iON but we chose Zoho.

What other advice do I have?

The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller

Mubeen Mohammed

Senior Account Manager at a tech services company with 11-50 employees

Oct 21, 2023

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User-friendly platform with a simple setup process

Pros and Cons

"The platform has a valuable lead qualification feature."

"The product's scalability and stability need improvement."

What is most valuable?

It is a good CRM product compared to Salesforce, HubSpot, and many others. It is user-friendly and easy to use for beginners. They can utilize it properly and navigate it to upload and view information.

The platform has a valuable lead qualification feature. It helps us set sales parameters and decide whether the lead is positive or negative.

What needs improvement?

The product's scalability and stability need improvement.

For how long have I used the solution?

We have been using Zoho CRM for one year.

What do I think about the stability of the solution?

Sometimes, our team members encountered system downtime. It could work better. I rate its stability an eight out of ten.

What do I think about the scalability of the solution?

We have four Zoho CRM users. I rate its scalability an eight out of ten. It needs improvement.

Which solution did I use previously and why did I switch?

Zoho is better than HubSpot in terms of user interface. It has good scalability. We can navigate it as per our requirements. It integrates all the information well with other departments.

How was the initial setup?

The initial setup process is simple.

What about the implementation team?

Our network administrator implemented the product in our organization.

What other advice do I have?

I rate Zoho CRM an eight out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.