Zoho CRM Reviews

Zoho CRM can be used by both registered users and potential users. We use it for creating and managing modules, email broadcasting and integrating with email marketing tools, etc. We also use it for data sharing between users.

What I like about Zoho CRM is that it's simple to use.

A more user-friendly interface is what I'd like to see in Zoho CRM.

I've been using Zoho CRM for over three years now.

I find this solution stable.

Zoho CRM is a scalable solution.

The technical support for Zoho CRM is good.

Zoho CRM has a straightforward installation.

I evaluated Salesforce.

I wasn't involved in the installation of Zoho CRM.

We have 30 users of Zoho CRM within our organization, and we have two technicians that we work with, who are engineers. There is a possibility that we'll increase the number of users of this solution.

I'm giving Zoho CRM a rating of seven out of ten.

Public Cloud

Zoho reports

We were using SharePoint to hold, maintain, manipulate and manage the data but it was time consuming and a difficult process. Zoho CRM by contrast is easy to use, customizable and you don’t need training to use it.

Social network integration. I would suggest the following

1. Somehow they need to integrate LinkedIn again on Zoho, where users can connect the LinkedIn profile of contacts added.
2. The social collaboration platform needs to be improved with more enhanced features.

More than two years.

No issues encountered.

No issues encountered.

No issues encountered.

Customer Service:

Only chat is available, connecting over the phone is impossible. Some of the questions I had trouble getting answers to were:

1. How to fetch reports
2. Initial training links
3. Integration of different Zoho products.
4. Best practices about how to use Zoho CRM

Technical Support:

It’s Ok, again it's only chat support.

I was using SharePoint but it's difficult to manage and consumes lots of time and effort.

It's very simple, just watch the video and customize it as per your requirements.

It's a cloud based platform.

Sales have increased by 10-15%.

It's a cloud based platform.

We also looked at Pipeline, and SalesForce.

Use its free trial for three users first and try adapting the plug'n'play feature.

Ability to work out the CRM and customize it, without too much help.

Complete customer relation management with the ability to add further apps if needed.

None

7 years

None

No

No

Customer Service:

As a paid user the wait is usually around 48 hrs, it would be great as a paid user to always be able to have support 24/7. By any methods. 8.5 Star rating

Technical Support:

Excellent

Salesforce, switched due to their prices was excessive and Zoho CRM was excellent.

Yes, Professional - we have tailored the crm to our needs

We use this solution for log collection as well as for recording leads and data. 

The support response time for this solution could be improved. 

We have been using this solution for nine months. 

This is a stable solution. 

This is a scalable solution. 

It wasn't very easy because the solution was new to us, so we took the time to understand the solution itself and the installation. 

Being able to have the solution in the cloud has made this a cost effective solution for us as we don't need to invest in hardware.

If you compare the pricing with SAP, it is well priced and you are able to pay as you go. 

We evaluated another CRM called TCS iON but we chose Zoho.

The Zoho salesperson we dealt with was really good and supported us. I would recommend Zoho to other users. 

I would rate this solution an eight out of ten. 

Public Cloud

It helps in quickly working on the opportunities. It is very user-friendly, and we can quickly create opportunities and quotes.

It is customizable. We have customized the CRM according to our needs.

Sometimes, there are technical glitches. When we add product details, the information disappears. It can be improved from this aspect. Some of the bugs also need to be resolved.

They can improve the mobile app. They can add more functionalities to the Zoho CRM mobile app.

I have been using this solution for the last two years.

It is stable.

It is scalable.

Their technical support is really good. We haven't had any issues so far.

Its initial setup is very easy.

We used a third-party service provider for the setup.

Compared to other CRMs, it is very cheap.

We evaluated Salesforce and NetSuite from Oracle. We chose Zoho CRM because it had similar features but at a better price.

I would definitely recommend this solution to others. It is the best solution for small and medium enterprises.

I would rate Zoho CRM an eight out of 10.

Public Cloud

Inexpensive Integrates well with Google Apps for business Easy to use; easy for team to adopt Robust reporting features Useful across all areas of our business (from management to sales to support)

Doesn't integrate well with Outlook Took a while to set the system up properly (to reflect our business needs) Not many apps that we can use to add on.

My company started with Zoho because it was a very affordable alternative to Salesforce, and I'm very happy with our decision. However, as we continued to grow, Zoho did not have all the features we needed to successfully track our sales cycle, so we ended up switching to Salesforce (and this transition. . .whew. . .it was a doozy and took nearly a full week to have everything in order). It's a very good system to use to start out, but you may find that you outgrow the functionality.

I love that Zoho CRM has an API allowing remote retrieval and update of CRM info. I also like the fact that one can add custom fields.

Can't think of something I dislike about Zoho - CRM.

I use Zoho - CRM as my customer management tool. I am dealing with a few hundred customers. I have easy access to account info, contact info, recent notes and activities, and problem tickets. Towards the end of last season's project, I wrote a script to calculate revenue from each customer. I did not have to manually update the CRM, since Zoho provide a cool API able to retrieve and update CRM data. Recommended!