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PeerSpot user
VP/Treasurer/Asst Secretary at a construction company with 1,001-5,000 employees
Vendor
Oct 9, 2016
It provides calendaring specific to the function or department addressed by the site.

What is most valuable?

  • Enhanced communications
  • The ability to set up sites to share data/information in a one-stop shopping method. Including:


    • User-friendly interface to share files
    • Ability to have calendaring specific to the function/department addressed by the site
    • The important links facility, which provides easy access to frequently used items
    • Workflow, which allows us to define processes and make it easier for the user to perform a task. The workflow provides a consistent framework for performing the task, as well as providing behind-the-scenes flow, thus removing the manual process of determining where the flow goes next. This also removes the human error portion of that flow.

How has it helped my organization?

As the employees are spread around the country and the world, this allows us to communicate more effectively by providing an easier interface with the information (files, calendars, links and news) all in one spot. It allows us to collaborate more effectively as people can access this information according to their time availability. The one-stop shopping is critical, as everyone is looking at one version of the truth and therefore are on the same page.

This product has allowed us to coordinate the efforts of individual groups, as well as different groups that need to interact for specific projects/processes. Before this, there was a lot of emails being exchanged and certainly there were times that some of the people that needed to know where inadvertently left off of an email or two.

What needs improvement?

Not so much an improvement as a caveat: Due to the flexibility and power of the product, out of the box it can be daunting to use. Without some consulting work from a SharePoint expert, the product would not be quite as user friendly.

For how long have I used the solution?

I have used it for two years.

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December 2025
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What do I think about the stability of the solution?

At first, we encountered stability issues, but they have been ironed out and – knock on wood – we have been stable for a while. I believe our issue might have been related to sizing the resources properly, as we started small with the intention of growing as we developed more uses for the product.

What do I think about the scalability of the solution?

At the end of the day, I would say we have not encountered any scalability issues. We have added more sites and continue to add them as people realize the power and effectiveness of the product. There are times, though relatively infrequent, where it seems to bog down a little but it does not have a major impact on productivity.

How are customer service and support?

I believe most of our external support comes from a consultant and from a user point of view, I am satisfied as I have yet to have a question/issue that could not be resolved and I have not had many questions or issues.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

Here again, from a user’s view, I would say initial setup was complex as to obtain the most benefit, you needed to understand what you were looking for and how best to fit it into the scheme of SharePoint. It seemed that there was often more than one way to solve the need and trying to map the need with the best approach took some time.

What's my experience with pricing, setup cost, and licensing?

I am unable to comment as I am not involved with the details of this.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options. We chose SharePoint as we had business partners that were already using it, we had exposure to the product that way and liked what we saw.

What other advice do I have?

Make sure you find the right consultant.

Make sure you invest the proper amount of time to plan the implementation. This is not something like Excel, where you can install, train and use. To get the most out of it, you need a game plan for what you will use it for and how to design/customize it to your needs.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at a tech services company with 51-200 employees
Real User

Which changes would you suggest to the product that would make users less dependent on product consultants?

PeerSpot user
Director, Systems Management & MIS Operations at a university with 201-500 employees
Real User
Top 20Leaderboard
Oct 9, 2016
Access to files is secured and controlled via roles & permissions in LDAP.

What is most valuable?

There are a lot of valuable features (e.g., ease of use, collaboration, integration with LDAP, security, accessibility, stability, etc.).

Integration with LDAP is valuable because:

  • Access to all files is secured and controlled via the roles & permissions that are sitting in LDAP for each user. This saves time and effort in determining who should have access to what, how and where.
  • Access level in terms of editing capabilities can be controlled easily, too.
  • Advanced reporting: Tracking who accessed what, how and when, recording the details, including all successful access and all denied attempts.
  • Made multiple-factor authentication possible· Password synchronization, password recovery, SSO (single sign-on)

How has it helped my organization?

It provides a common place to communicate and collaborate, common repository of documents, etc.

What needs improvement?

  • Data and use analysis
  • Load balancing
  • Common theme
  • Better editing tools: The editing tools are still not up to par with all the existing hi-tech & GUI editing tools:
    • To name a few: Real-time trapping, dynamic previews, auto-theme regeneration, animation features, 3D features, color grading & saturation, real-time snapshot replication & deduplication, multi-platform and software language adoptability, file-level security & encryption feature, content security capability
    • Hardware Limitations: Responsiveness to multi-gesture input devices (similar to the ones used in the Iron Man movies or the Minority Report), robotic assistance (thumb print, eye retina scan, voice recognition, etc.)
    • WCAG: auto-accessibility compliance capability & assistance

I have seen bits & pieces of these features from different software companies, but none have actually put them all together, yet.

One day – someday – with the fast developments in technology, the best is still to come.

For how long have I used the solution?

I have used it for 14+ years.

What do I think about the stability of the solution?

I have not encountered any stability issues; very reliable.

What do I think about the scalability of the solution?

I have encountered scalability issues, but only due to a physical server. With virtual server architecture, this can be resolved easily.

How are customer service and technical support?

From Microsoft, technical support is very good – but rarely needed.

Which solution did I use previously and why did I switch?

I previously used a different solution; switched because of ease of use and deployment.

How was the initial setup?

Initial setup was straightforward; some steps are implied for an experienced IT tech.

What's my experience with pricing, setup cost, and licensing?

We got this through the California Foundation for Community Colleges; a four-site license.

Which other solutions did I evaluate?

Before choosing this product, we evaluated an in-house solution.

What other advice do I have?

Go for it. It works.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at a tech services company with 51-200 employees
Real User

What made you choose this over an in-house solution?

Buyer's Guide
SharePoint
December 2025
Learn what your peers think about SharePoint. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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PeerSpot user
Data Research Analyst at a tech services company with 501-1,000 employees
Consultant
Oct 5, 2016
It integrates collaboration, e-mail, document management, workflow, and content management.

What is most valuable?

When an organization is using Microsoft products already, the integration with the Microsoft Office products and the ability to leverage web-based Office products can transform business processes. I think there is a great benefit in integrating collaboration, e-mail, document management, workflow, and content management in one product. When I have been in the role of Information Architect, I took advantage of site content, metadata, advanced searches (FAST), web parts and the free applications.

There are a large number of solid third-party vendors that develop web apps that are easy to integrate and configure.

In smaller organizations or organizations with limited budgets, I was able to leverage SharePoint to provide a lot of functionality around workflows, content and document management with very limited customized development.

How has it helped my organization?

When implemented correctly, SharePoint and Office 365 can provide knowledge workers with the information they need quickly and it can provide for team collaboration. I have used it to transform relationships between business units and to break down silos.

What needs improvement?

I would focus on improving:

  • Integration with other enterprise products.
  • Simpler API.
  • Enhanced ability to report against structured and unstructured data in the environment.
  • More flexible security or training: I have noticed in organizations I joined that they lock down SharePoint so much, there is very limited functionality. As a result, teams in the same organization move to other collaboration tools when they would not need to.
  • Enhanced ability for users to back up and restore at various levels of the architecture.
  • Have SharePoint and Office 365 expand so that additional third-party products for document management are not necessary.

For how long have I used the solution?

I have used it for over 10 years.

What do I think about the stability of the solution?

Any issues regarding stability are generally caused by a lack of governance from planning of the underlying infrastructure through ongoing operations. With best practices in rolling out any application from an infrastructure planning and operations perspective, stability is not a significant issue.

What do I think about the scalability of the solution?

Frankly, I would make a case for many organizations to go with the SaaS-based option. I investigated the security around Office 365 in the past and it was HIPAA and PSI compliant. When organizations host these types of solutions instead of leveraging commodity hardware and expertise in a SAAS environment, that is where the issues of stability and scalability come up.

How are customer service and technical support?

Technical support is excellent.

Which solution did I use previously and why did I switch?

I have used Google and still do today. It is less expensive as a personal solution to document management, archiving and collaboration. It also integrates with my personal Google e-mail solution.

How was the initial setup?

Rolling out the enterprise version and ensuring integration with other products, budgeting for the hardware, and ensuring governance was not easy for SharePoint. However, I did leverage all of the plans and checklists that Microsoft provided, which made the process much simpler.

Office 365 was very simple to setup and I liked the ease of expanding storage when needed.

What's my experience with pricing, setup cost, and licensing?

It really depends on the size of the organization. For small organizations, I would advise them on just purchasing Office 365 for what they need in the next year or two. They can always scale up. In larger organizations, I would love to have the enterprise version. However, not every organization can afford the cost.

Which other solutions did I evaluate?

I compared it against Google's solution.

What other advice do I have?

I would advise others looking into implementing this product to consider Office 365 as a SaaS solution. I would also provide a governance plan and some common templates and training to get them started.

I would advise them to start with the teams that will leverage the product.

I would recommend finding ways to combine business process re-engineering with rolling out sites. This would be an easy win: combining process improvement with content management, document management, workflow and collaboration.

I would tell them to expect some amount of customization depending on what they wanted to leverage the product for.

As a portal, EDM platform for organizations, I think it is an excellent product. The limitations I have seen are the implementation and expectations of the technology, not the technology itself.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anthony Q. DeLoach - PeerSpot reviewer
Anthony Q. DeLoachProgram Manager at a government with 10,001+ employees
Real User

Thanks for your write up, I am wondering if you have done workflows from a use of a form created in SharePoint Designer? I am finding that the workflows are not compact ( or least I have not figured out how do so yet) and the user(s) in line may not understand what they are supposed to do without some cerebral damage. Any example you could provide would be most appreciated.

See all 6 comments
PeerSpot user
Senior SharePoint Architect at a tech services company with 5,001-10,000 employees
Consultant
Top 20
Sep 25, 2016
It provides a platform for documentation management, BI, and supports mobile devices.

What is most valuable?

How has it helped my organization?

Global accessibility over O365 increased the collaboration within the organization.

For how long have I used the solution?

I have used it for more than 11 years.

What do I think about the stability of the solution?

I have not encountered any stability issues, as such.

What do I think about the scalability of the solution?

There were scalability issues with SP 2013, but MS made some improvements in SP 2016.

How are customer service and technical support?

Technical support from MS is great, especially in the cloud area.

Which solution did I use previously and why did I switch?

We were previously using a custom solution that was hard to maintain and there was also lack of user adoption. With SP, we were able to see great improvement in those areas.

How was the initial setup?

Initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Go for O365 plans that have different pricing as per business needs.

Which other solutions did I evaluate?

From the beginning, I was in favour of SharePoint. However, for customers, we have evaluated solutions such as Liferay, Sitecore, Drupal, etc.

What other advice do I have?

For enterprise global collaboration, DMS, and ECM needs, this is the right platform.

Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a Microsoft Gold partner.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at a tech services company with 51-200 employees
Real User

Sunny, can you elaborate on the scalability issues that you've experienced, especially the ones where you've seen improvements over time?

it_user402498 - PeerSpot reviewer
Director at a tech company with 501-1,000 employees
Vendor
Aug 31, 2016
Easy to use and provides valuable integration options.

Valuable Features:

Collaboration & DMS are the most valuable features of the product, to me.

It is also easy to use and provides valuable integration options.

Improvements to My Organization:

We are a service provider of SharePoint and SCOM to our clients. And we can see the change, how efficiently they are able to carry out their regular productivity works through SP, while the IT team is able to have control and adapt quickly with SCOM.

Room for Improvement:

There are multiple areas with room for improvement:

  1. Scanning engine driver
  2. Mobile integration (just launched by MS, yet to be seen)
  3. Stability

Other Advice:

We recommend this product with the following two main points:

  1. Cost of investment is quite low, while the ROI is quite high.
  2. Plan a proper approach, and look for a capable team for implementation
Disclosure: My company has a business relationship with this vendor other than being a customer. We are an SMB partner for Microsoft
PeerSpot user
PeerSpot user
Manager, IT Communications at a pharma/biotech company with 10,001+ employees
Real User
Top 20
Jan 20, 2016
There should be more data available to admin but I like the news feed and discussion features.

What is most valuable?

For SharePoint 2013:

  • My Sites
  • News-feed
  • Discussions
  • Communities

The Office 365 version shows real promise, although the mobile use of Discussions does not work as expected. Newsfeed does though. Not sure about Communities.

How has it helped my organization?

It's providing a social collaboration experience to a culture of heavy email users. They are not used to interacting on our intranet or other internal environments, having a profile to provide others more info about themselves, or searching for experts, information, etc. This is a helpful step to evolve the culture to be more digitally collaborative.

What needs improvement?

  • The linkage between items, such as the blog. It does not integrate into communities or team sites, it's totally separate in its own environment. Tags and @mentions are not connected to them either. They feel very disconnected. Our leaders would like to use blogs but since they aren't connected to anything else they aren't a great solution.
  • We are on premise so the mobile experience is also very lacking since users need to use a VPN on their device in order to utilize things.
  • There aren't any metrics provided out of the box. I have to ask for just the number of new users each month and it takes days. There should be more data that we can use available to us as admins.

For how long have I used the solution?

I've used for six to nine months.

What was my experience with deployment of the solution?

We migrated from another company and moved from SP2010 to 2013 during the same time. There were a lot of hurdles, and people have profile problems (most of those issues have not fully migrated).

What do I think about the stability of the solution?

Stability, even after deployment three months ago, still seems to be an issue. Tagging does not always show up in trending hashtags immediately. When tagging and @mentions work is not consistent from place to place.

What do I think about the scalability of the solution?

We are on two farms so it is not a truly global solution which is frustrating when trying to communicate about global programs and events. Those in the Europe farm cannot follow the majority of our content in the North American farm.

How are customer service and technical support?

Customer Service:

Our SharePoint 2013 platform is hosted at HP and they manage services for us. HP support is getting better just as of the past few weeks. They do not seem to have a great handle on SP2013 social however.

Technical Support:

HP has not been great but we've really brought the issues to light over the past few weeks so they are stepping up their game.

Which solution did I use previously and why did I switch?

This is the first time using it at this company.

How was the initial setup?

IT was not very transparent about providing what the tools can and cannot do. As a user, I had to figure it all out, ask a lot of questions then get them to explain why or why not we could or could not do certain things.

What about the implementation team?

HP does not seem very knowledgeable about SP2013 social.

Which other solutions did I evaluate?

I believe IT looked at Yammer but felt our culture could just use SP2013 for free first to get our feet wet before investing in another tool. There are no business requirements for an Enterprise Social Network yet so with the pitfalls of using SP2013 out of the box, we are seeing what we actually need vs. what we have.

What other advice do I have?

Perform a controlled pilot first with social advocates in the company first. Nail down the business requirements with management before rolling anything out. Get their buy-in and support. Once that is decided, pilot several other tools to see what else is out there. Yammer isn't the only other solution for SharePoint. Compare costs, etc, select a solution, create a social governance team, train them well, provide guidance templates if needed and create regular training or webinars for people to get on board. Have leaders use the tool to communicate and move away from email.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user446067 - PeerSpot reviewer
it_user446067Managing Director Business Change and Quality Assurance at a financial services firm with 10,001+ employees
Top 20Real User

You get what you pay for. Sounds like you are using the freemium version of SharePoint. It has limitations as any free product does. Determining what you are licensed to own from SharePoint is a good starting point. Microsoft has many articles comparing features across SharePoint based on licensing.

See all 3 comments
PeerSpot user
Manager, IT Automation and Technical Services at a energy/utilities company with 10,001+ employees
Real User
Sep 20, 2015
Accessing it from a DMZ (i.e. the internet) allows vendors and outside third parties to work with it, but it tends to be unstable and slow when accessing some features.

Valuable Features:

  • We can access SharePoint from a DMZ.
  • Vendors and other outside parties can work with it easily.

Improvements to My Organization:

Prior to implementing SharePoint, we accessed our network just via the internet. However in 2013, we implemented it. With accessibility from a DMZ, SharePoint is a good solution for outside access.

Room for Improvement:

It tends to be unstable and slow when accessing different features.

Use of Solution:

I've used it since 2013.

Deployment Issues:

N/A

Stability Issues:

N/A

Scalability Issues:

N/A

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
President and Founder with 51-200 employees
Vendor
Top 20
Jul 19, 2015
Integration with Outlook could be more stable, but MS Dynamics integration is a key feature.

What is most valuable?

  • Office integration
  • Collaboration
  • Discussions
  • Shared documents
  • MS Dynamics integration
  • Tasks
  • Schedule project integration
  • Subscriptions

How has it helped my organization?

It's allowed automatic distribution of technical updates to shop floor technicians in the FABs.

What needs improvement?

  • Cloud and Office 365 integration with Outlook could be more stable, and an external company collaborator’s connections can be iffy.
  • Custom site provisioning and management
  • Migration from On-Premise to the Cloud has no automation tools to help in migrating the enterprise content, and so this requires throttling the bandwidth to guard against attack.
  • New application models are too complex - in Office365 you are sharing the whole SP farm with all Microsoft customers in a region so fixes take too long.
  • Deploying apps in some cases have limitations because you have no access to the admin console.

For how long have I used the solution?

I've been using SharePoint since its initial release, including Office365, On-Line 2013, and On-Premise 2013. In total, it's been 15 years, and I was involved in the initial SharePoint Pilot test.

What was my experience with deployment of the solution?

Getting customers to see it as the de facto repository for collaboration data takes serious investment in training and executive backing. Upgrades and migration are challenging.

What do I think about the stability of the solution?

Occasional Office365 SharePoint outages have been noted.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's poor, and if you want Microsoft support on SharePoint you have to hire Microsoft Consulting Services.

Technical Support:

It's poor, and if you want Microsoft support on SharePoint you have to hire Microsoft Consulting Services.

Which solution did I use previously and why did I switch?

We used various methods to achieve the same results shared folders and third party document management solutions, e.g. Documentum.

How was the initial setup?

It's complex because you must spend significant time determining roles and train accordingly, or else it becomes an unstructured dumping ground for everyone’s files.

What about the implementation team?

I've done it both ways, and Microsoft Consulting Services is well equipped to properly implement SharePoint.

What was our ROI?

It's very high, I can't disclose exact figures, but it's a seven-figure number.

What's my experience with pricing, setup cost, and licensing?

Use enterprise pricing as a part of Office 365.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Budget enough design and training dollars to seed your enterprise with certified electronic workers that can provide thought leadership, mentoring and set standards for use.

Disclosure: My company has a business relationship with this vendor other than being a customer. Microsoft partners
PeerSpot user
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.