It is a great product to be implemented for different industries for my customers. Can it be used globally?
Associate VP, SAP at Zensar Technologies
The latest version simplifies planning and is easily enabled with good customer support
Pros and Cons
- "The latest version from SAP is highly valued."
- "Overall, I would rate the product ten out of ten."
- "There could be a bit more competitiveness in their licensing and pricing."
- "There could be a bit more competitiveness in their licensing and pricing."
What is our primary use case?
What is most valuable?
The latest version from SAP is highly valued. It is an easily enabled platform from SAP, and represents the next generation of ERP solutions.
What needs improvement?
There could be a bit more competitiveness in their licensing and pricing.
For how long have I used the solution?
I have used the solution for three to five years.
Buyer's Guide
SAP S/4HANA
March 2025

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
865,384 professionals have used our research since 2012.
How are customer service and support?
I would rate customer service a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
SAP is not selling on-premise to any customer.
What other advice do I have?
Overall, I would rate the product ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Feb 10, 2025
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SAP BC CONSULTANT at a consultancy with self employed
A powerful solution with Fiori interface
Pros and Cons
- "We use the solution for a retail customer. As an administrator, my activities involve system installation, troubleshooting, and performance management."
- "The tool could improve development, particularly during upgrades or conversions from ERP systems to the solution. Adapting the code to the new standards can be challenging, especially when customers try to keep their old ERP developments."
What is our primary use case?
We use the solution for a retail customer. As an administrator, my activities involve system installation, troubleshooting, and performance management.
What needs improvement?
The tool could improve development, particularly during upgrades or conversions from ERP systems to the solution. Adapting the code to the new standards can be challenging, especially when customers try to keep their old ERP developments.
For how long have I used the solution?
I have been using the product since 2018.
What do I think about the stability of the solution?
I rate the tool's stability a ten out of ten.
What do I think about the scalability of the solution?
SAP S/4HANA's scalability is good.
How are customer service and support?
I have contacted SAP's technical support, mainly for incidents rather than during installation. They're about 90% accurate, but sometimes they can be slow or misunderstand the issue.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's deployment is easy and fast. The deployment time varies depending on the scenario and environment. From development to production, it can take a few weeks. Starting the development system doesn't take long if you have all the preparations done - like sizing, setting up the final systems, and accessing them.
What's my experience with pricing, setup cost, and licensing?
The tool's licensing is very expensive. They've changed their licensing model from the old ERP system to a new model using FUEs, which is somewhat better but still expensive.
What other advice do I have?
I'm not directly involved in financial operations. However, from conversations with colleagues in finance, I understand there have been improvements since using the tool. The main challenge is often user resistance to change, as they're used to working with the previous system.
I advise new users to get an overview or take a course to understand the system's capabilities. Preparing the end-users for the implementation is crucial, especially when moving from old systems to new ones.
I rate the product a nine out of ten. It's a really powerful tool that has been improving since around 2016. The improvements in the Fiori interface and its integration with the system are particularly impressive.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP S/4HANA
March 2025

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
865,384 professionals have used our research since 2012.
Sr. Manager - Business Development at Avvane
Highly scalable and used for business uses like HR operations
Pros and Cons
- "Our customers use the solution mainly for their business uses like HR operations."
- "I think anything related to manufacturing public clouds could be improved."
What is most valuable?
We are an SAP partner, and we support customers. Our customers use the solution mainly for their business uses like HR operations.
What needs improvement?
I think anything related to manufacturing public clouds could be improved.
For how long have I used the solution?
I have been using SAP S/4HANA for more than 15 years.
What do I think about the stability of the solution?
I rate the solution ten out of ten for stability.
What do I think about the scalability of the solution?
Most of our clients for the solution are enterprise businesses.
I rate the solution’s scalability a nine out of ten.
What about the implementation team?
It takes months to deploy the solution.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
It's relatively stable, but it still needs time to mature
Pros and Cons
- "S4HANA is relatively stable."
- "We found that the implementing partners themselves are struggling with S4HANA's features. It's not an exact translation of the older ECC, so SAP has taken a new route to do things with S4HANA. Maybe it's a good product, but the implementing partners also like to have an in-depth understanding of the full feature set the product offers."
What is our primary use case?
We are consultants who help supervise our customers' implementation projects. Two of our customers use S4HANA. The older ones are on the ECC platform.
What needs improvement?
We found that the implementing partners themselves are struggling with S4HANA's features. It's not an exact translation of the older ECC, so SAP has taken a new route to do things with S4HANA. Maybe it's a good product, but the implementing partners also like to have an in-depth understanding of the full feature set the product offers. There are areas where even the implementer has to go back to set, which takes time, so that's one of our major concerns.
The older implementations were cloud-based, but one is happening now in one of the larger utilities, which sells services to around 4 million consumers. That's an ongoing project that hasn't gone live yet. This will be the real test. In a year, we'll know, and we can give more feedback.
Another complaint I have is that the screen source is disjointed. When I say this, I'm speaking from a user experience perspective. I don't know the S4HANA database, so I can't say if it's good or bad. I am sure that S4HANA would have certain limitations compared to Oracle, which is the gold standard for databases. Maybe there are some challenges in the backend, but I don't dwell on those because I'm not a technician. But the graphical interface requires improvement, and its flow should be very smooth.
Also, the Fiori app is very basic. They need to become richer because people tend to use Fiori to access the S4HANA application to save on license costs. Fiori gives you access because it's a web client, and they market it as an app. It's not really a full-fledged app, but the roadmap has to be cleared from SAP. And when its capabilities improve, it gives a native app experience when people use Fiori.
For how long have I used the solution?
I haven't been using S4HANA for long. It's been two years now.
What do I think about the stability of the solution?
S4HANA is relatively stable, but it's not as stable as ECC was. ECC had a long time to mature, so S4HANA still has a few years to go before it can achieve the level of stability that we've come to expect from SAP.
How are customer service and support?
We've primarily relied on the local implementers for support, and there are challenges whenever they need to refer back to SAP's own technical support. It usually takes longer than expected in many cases. Sometimes they're pretty fast, but they're usually not, which is a serious concern.
Which solution did I use previously and why did I switch?
We've worked with three of the biggest products in the ERP segment: S4HANA, Oracle EBS, and Microsoft Dynamics AX. Microsoft Dynamics is pretty straightforward. It's not as complex and offers a good user experience, whereas SAP through Fiori gives a certain level of user experience, but that's not as good as what Microsoft offers. But the rich line where you go through the desktop license — that user interface is still cumbersome. It's not as user-friendly I must say. On the other hand, Oracle is the middle of the two. I won't say that it's as good as Microsoft's user experience. However, while it is a bit more complex than Microsoft, it's not as complex as SAP.
What other advice do I have?
I would currently rate S4HANA seven out of 10. We tell our clients that SAP's roadmap shows us that S4HANA will mature in time. It won't happen tomorrow. They have to make an informed decision whether they want to live with certain delays in getting certain fixes or go with another solution. SAP is such a big name, so half the time, people are willing to live with those delays with the expectation that things will get better in a year or two. SAP is a trusted name, and I'm sure they must be doing something now to get S4HANA up to speed. I hope they understand that.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Project Manager at Saudi Cable Company
Helpful technical support, plenty of features, and secure
Pros and Cons
- "The solution is flexible, has a lot of functionality, and has the ability to deliver more security than other comparable solutions."
- "SAP S4HANA is not suitable for all-size companies. If you have a small company there are better fit solutions for your needs."
What is our primary use case?
SAP S4HANA is used as a complete resource planning solution for our organization.
What is most valuable?
The solution is flexible, has a lot of functionality, and has the ability to deliver more security than other comparable solutions.
What needs improvement?
SAP S4HANA is not suitable for all-size companies. If you have a small company there are better fit solutions for your needs.
For how long have I used the solution?
I have been using SAP S4HANA for approximately five months.
What do I think about the stability of the solution?
We have found that SAP S4HANA is more reliable and stable than other solutions, such as ECC.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support is very good. We have generated support tickets, and they have provided helpful advice and solutions to our problems in a timely manner.
Which solution did I use previously and why did I switch?
I have used many other solutions, such as ECC and Business One.
How was the initial setup?
The installation and cloud configuration was straightforward.
We had some issues with the installation of the solution. The implementation partner we were using was in India and they could not travel to where we are in Saudi Arabia because of the Covid-19 pandemic making resolutions difficult. Additionally, the communication was difficult. However, this was not the fault of SAP S4HANA.
What about the implementation team?
We used the S/4HANA implementation team to do the full implementation.
What's my experience with pricing, setup cost, and licensing?
There is a license required for the use of this solution and we are on a monthly subscription. The cost of the solution is expensive compared to other solutions.
What other advice do I have?
I would recommend this solution to others. However, they have to make sure it is the right fit for their environment. If they have a small company that has approximately 200 to 300 users then this solution is not the best for them, SAP Business One would be the better choice for their whole business cycle. S/4HANA is for larger-scale companies with more users.
I rate SAP S4HANA an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Executive Officer at Redment
Highly scalable, stable, and plenty of features
Pros and Cons
- "The functionality of SAP S4HANA is very good when comparing it to others, such as Oracle, Microsoft, and other ERP solutions."
- "Thi solution can improve the Bill of Materials (BOM) and production planning."
What is our primary use case?
SAP S4HANA is a resource-plaining solution that can help with digital transformation by using features, such as robotic process automation. It has very useful functionality but, at the moment, AI is not very natural in the world.
Our company is very large and out of the largest six modules in SAP S4HANA, we use Material Management, Sales and Distribution, Plant Maintenance, Quality Management, Customer Service, and Production Planning.
We use all modules in accounting, for example, Financial Supply Chain Management, Treasury Management, and Project System. In the warehouse, we use Transportation Management and Extended Warehouse Management and in the HR system, we use Personnel Administration, Payroll, and Time Administration.
How has it helped my organization?
SAP S4HANA robotic process automation has helped our organization by reducing approximately 80% of work in the accounting department.
What is most valuable?
The functionality of SAP S4HANA is very good when comparing it to others, such as Oracle, Microsoft, and other ERP solutions.
What needs improvement?
Thi solution can improve the Bill of Materials (BOM) and production planning.
In an upcoming release, the Product Lifecycle Management (PLM) in SAP is very simple, and SAP should extend PLM in the ERP system. Additionally, SAP S4HANA should add more advanced features for monitoring in the database, such as in the Oracle solution.
For how long have I used the solution?
I have been using SAP S4HANA for approximately five years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
We have more than 6,000 people using this solution in my organization.
How are customer service and technical support?
We are not able to use technical support in my country because in Iran it is sanctioned. However, we have not needed the support, the solution has been working well.
How was the initial setup?
The initial setup of SAP S4HANA is a very complex and time-consuming process. If you want to implement all modules then it will take more than 10 days.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable but some modules can be expensive. When comparing SAP S4HANA to other solutions, such as Oracle, it is not expensive.
Which other solutions did I evaluate?
I have evaluated other solutions, such as Oracle.
What other advice do I have?
I would strongly recommend this solution to others.
I rate SAP S4HANA a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Easy-to-use and user-friendly solution
Pros and Cons
- "SAP S/4HANA is a very easy-to-use and user-friendly solution."
- "The solution’s stability could be improved."
What is our primary use case?
My client is a biomedical company that sells medical devices. I use Tricentis Tosca to automate SAP.
What is most valuable?
SAP S/4HANA is a very easy-to-use and user-friendly solution.
What needs improvement?
The solution’s stability could be improved.
What do I think about the stability of the solution?
I rate the solution a seven out of ten for stability.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
What other advice do I have?
Overall, I rate SAP S/4HANA a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Operations of Support / co CEO at Snag Free
A very stable and experienced solution in all business fields
Pros and Cons
- "S4HANA is very scalable - we use it across seven or eight factories, and everything is running fine."
- "The product's use of resources could be improved, as it is quite intensive at the moment."
What is our primary use case?
I am the Director of Operation of SAP Support Company dedicated is support and can see how SAP is very stable and adding great value to different business areas.
How has it helped my organization?
Intergration application and facilitate the work processes. I can't image how we can run the business without SAP!!
What is most valuable?
All of the features are valuable! Sales and Distribution and related Van Sale, Material Management, HCM and Success Factors, PM, PS, and more. All modules are really excellent process cycles and have high integrations.
What needs improvement?
Nothing was noticed, but maybe SAP Support Systems for system bug issues should be added. :)
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
S/4HANA is very scalable. We use it across seven or eight factories, and everything is running fine.
How are customer service and support?
SAP's technical support is fine but could be a bit more responsive, speed-wise, and could improve in some specialized areas.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before I sued Oracle ERP. SAP is a real integrated stable application.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
We used an in-house team.
What was our ROI?
The ROI we received was very high!
What's my experience with pricing, setup cost, and licensing?
Doable
Which other solutions did I evaluate?
We evaluated other solutions, but SAP is SAP.
What other advice do I have?
Compared to Oracle, S4HANA is more resource-intensive, but since everything is moving to the cloud and resources are getting cheaper, this gives an advantage to S4HANA over Oracle. Before implementing S4HANA, be very careful in planning and testing requirements - don't kick off the go-live without testing every single system and the integration. I'd give this solution a score of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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