SAP S/4HANA Reviews

I work for a consulting company. Globally, we have clients in oil and gas, construction, and other industries.

We have about 26 people using this solution.

S/4HANA falls under a single terminal. We can easily access the data, and the performance is good.

The scalability could be better.

I have used SAP S/4HANA for five years.

It's stable.

I would rate the scalability as six out of ten.

Setup is easy. It takes at least six months to deploy.

We pay for an annual license. The pricing will depend on the client's needs.

I would rate this solution as seven out of ten.

I do pre-sales, or sell the SAP solutions to the customer. I need to know the requirements and match the SAP solution. I am not an expert on SAP HANA or SAP S/4HANA

The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions.

SAP S/4HANA could improve by making the interface easier to use.

I have been using SAP S/4HANA for approximately eight years.

SAP S/4HANA is a stable solution.

The scalability of SAP S/4HANA is good. Thousands of people can use this solution at one time.

We have many clients that use or plan to use this solution. We have global clients across the world in multiple countries. They need to focus on their central finance, reporting, and rules of governance.

I rate SAP S/4HANA a nine out of ten.

This product is the ERP. I'm on the procurement side. Therefore, I leverage it for purchase orders and finance and have all the processes together.

It is better than the previous SAP solution.

It's stable. 

You can integrate it with other tools. 

I cannot recall coming across any areas that were lacking. 

Starting out on the solution can be a bit complex and difficult. I'd like to see them simplify the process of integration. It's very complex, even with the new solutions within SAP.

I started using the product two years ago.

It's a stable product. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

We have 23,000 people using the solution. 

I'm on the user side. I'm not on the IT side. I don't have insights on scalability.

I've never contacted technical support. I can't speak to how helpful or responsive they are. 

I can't speak to the initial setup process as I was not a part of the team that handled that.

I wasn't a part of the implementation and am unsure if any outside parties were used or if everything was handled in-house. 

I'm not responsible for the licensing arrangements. I can't speak to the exact cost. 

We're an SAP partner.

I'm not sure which version of the product we are on at this time. I'm not IT. I'm on the procurement side.

I'd advise new users to try to set up everything that is related to your processes and set up integration with SAP assistance tools, such as Ariba. Otherwise, in the beginning, it's very complex.

I'd rate the solution nine out of ten.

We are using SAP S4HANA for the OIL and GAS industry.

I have used SAP S4HANA within the past 10 Years

SAP S4HANA is highly stable.

I have found SAP S4HANA to be scalable.

The support quality depends upon the solution and the nature of the problem. It depends on which platform you working on it.

The difficulty level of the initial setup depends on the person's skills. If you know the basic knowledge of the database, then it will be easy, otherwise, it will be very difficult.

I would rate the price of SAP S4HANA a four out of five.

The price of SAP S4HANA could be cheaper.

My advice to others is for them to do their homework very well because if you move into production, you don't have any chances. Make sure your timelines are correct and select your consultant wisely.

I rate SAP S4HANA an eight out of ten.

We use this solution for ERP in our business. The solution is deployed on-prem. We have a backup on the cloud through Azure.

The most valuable feature is the detail in all of the processes. The solution captures our policies and enables us to implement our policies in SAP. There are different models that address our needs. We have also implemented SuccessFactors for our performance, which is for capital management.

It's a very vast product. It meets almost all our needs.

The Capex and Opex could be improved. It would be nice if they cut back on the cost. Otherwise, it's a very good product.

We moved to S4HANA in 2020. We have used SAP for a long time.

It's very stable. Once you do the right sizing for the infrastructure that is running on the hardware, on the storage, you are good to go. We are running on Hyper Converged. Most of the time, people get the sizing wrong.

If you run out of resources, you may start to experience some slowness. But once you size it right, they're good to go and there aren't any issues.

It's scalable.

For technical support, we recruited a lot of guys who have experience with SAP. We also have support for users. In-house, we're developing our skills so that we can address the needs of some immediate users. 

For needs that we can't address, we escalate to support. Other organizations provide that third-level support. But the second level has addressed needs from our super users and other users within the organization.

With SAP, you need to have total planning. Once you have the total planning, SAP is easy to deploy. When people complain that they failed in their deployment, it's because they didn't go the extra mile in planning and leaving no stone left unturned. If you plan it well, you'll have an enjoyable and successful deployment.

The price could be lower.

I would rate this solution 9 out of 10.

We use SAP S4HANA for manufacturing and financials because we are a manufacturing firm.

In an upcoming release of SAP S4HANA, chain management should be easier.

I have been using SAP S4HANA for approximately four years.

SAP S4HANA is a stable solution.

I have found scalability difficult to achieve in SAP S4HANA because the license is quite expensive. The hardware requirement is quite high and can require a large investment for scalability.

We have approximately 200 users using the solution in my organization. We do not plan to increase the usage.

We have internal support for SAP S4HANA but for the external technical support, we rarely use it. The system is quite stable and if we do follow the process, it should have no problems. 

The initial configuration of SAP S4HANA is quite difficult. The time it took for the implementation took seven months.

The implementation was done by a partner.

There is an annual license for SAP S4HANA.

I recommend this solution to others.

I rate SAP S4HANA a seven out of ten.

the primary use case is to support business processes, ensure the operation of the company and compliance with regulatory and tax requirements. Provide management information in real time to improve decision making

we have improved the visibility of the information between the different areas, implemented tools that allow us to improve logistics processes and even reduce the immobilized stock, speed up the closing of accounting processes

The in-memory processing capability and real time information is most valuable. 

The migration form previous versions to SAP S/4HANA is a challenge both for customers and clients. 

there should be simpler ways to incorporate the new tools into a process framework. Many customers are still using the same tools but running in SAP S/4HANA

for more than 18 years.

It is very stable.

It is scalable. We have more than 1,000 users. 

Their support is very good. 

Positive

We were using SAP Business Suite 6.0 

we wanted to incorporate improvements of the new functionalities, keep ourselves updated in the latest version

For a customer, the complexity, in general, is related to representing their business processes with this solution. It isn't related to S/4HANA.

We implement through our partner Softtek. 

It is important to understand the licensing model and ensure that the sizing of the platform is correct for the number of users and the volume of information to be processed.

Some components may require additional licensing.

The concept of digital or indirect access should be eliminated

No

We have more than 25 S/4HANA implementations on Azure. We have at least three SAP S/4HANA implementations on AWS, and we have one S/4HANA on GCP.

Its implementation challenges are related to finding the best way to adapt the business processes as per the standard or best practices of SAP. The key is to adapt the best practices as much as you can so that in the future, it's easier for you to update to newer versions.

I would rate it an eight out of 10.

I'm an SAP solution architect and we are partners with SAP.

This is a robust product with the best feature to my mind being the integration of all the modules which has made life much easier for our clients. It's one box with everything included.  

These days, most clients ask about mass upload. It's not possible to do that with SAP so there is an opportunity for them. Mass uploads have become a necessity for industry. SAP does have ways to do this but it's not user-friendly. I'd also like to have an easier option for hosting. Currently, I know that S4HANA can be ported on cloud versions, and they have started giving out ready-to-use kits but there are some hiccups and basic things are a struggle. I've worked with a few different teams that have had problems with that.

I've been using this solution for several years. 

Technical support is quite good, no complaints there.

Deployment was quite difficult several years ago but now it's improved greatly and is quite straightforward.

The cost is reasonable but it's important to check on the options they offer to ensure you get what you want and that you're not paying for things you don't need. It's about having a consistent experience. 

If you're a company that's already using SAP, ERP or ECC, then you'll know that you will get a consolidated system if you take on S4HANA. If you're not using SAP, you have the choice to go with it and make it accessible to your team.

I rate this solution eight out of 10.

SAP S4HANA can be used for many things such as financials, accounts payable, accounts receivables, set accounting, management accounting, and banking.

SAP S4HANA provides a solution towards a green industry. They keep making a different version of the solution to meet the needs of different industries, such as automotive and utilities.

The solution could have a better user experience. However, they are working a lot on the user experience and they have come up with various applications, such as mobile applications. This was lacking over the last two years.

I have been using SAP S4HANA for approximately two years.

The solution is scalable.

There are various modules of functionalities available in SAP S4HANA. However, it might be better for us to only use one or two of the modules at first and scale as needed later. 

In one of our implementation, there were 50,000 users using the solution.

The support is very good.

The size of the team needed for the implementation depends on the size of the organization. If the organization is relatively small, we can manage the implementation with one or two skilled technicians, and depending on the complexity of it, it could need more technicians for support.

There is a license to use this solution.

I would highly recommend this solution to others.

I rate SAP S4HANA an eight out of ten.

We are implementing SAP S/4HANA for our customers.

We are dealing with firms who are into manufacturing, retail, and pharmaceutical.

Nowadays, people are choosing the cloud solution only, and are probably going with AWS or Azure. It varies from case to case.

In terms of the features I have found most valuable, I don't think that there is any lack or any gap process-wise. SAP is a very good tool.

If I can highlight one point that could be improved, when we talk about other ERPs, like Oracle, nowadays these ERPs provide free integration with other ERPs. For example, there is an API for banks integrated into every tool and every product form requires that bank integration in order to give real time data into the ERP. But SAP is charging a lot for that particular bank integration scenario and I think it should be free because other ERPs are providing this feature built in to the ERP. People always ask us about the integration and how much it will cost to go with that solution, so people are thinking about this.

I have been working with SAP S/4HANA for more than four years.

SAP S/4HANA is stable. It is more or less a very, very smooth and seamless product. Day by day they are increasing their technology features and they are keen to resolve the issues. India has a complex business scenario and SAP is thinking about that and resolving the issues day by day.

SAP S/4HANA is scalable, but it is scalable for those who have money. In terms of  boutique firms, nowadays they are also thinking about how to move themselves into big ERPs. But because of the cost, most of the boutique firms are choosing Microsoft Dynamics. Because of the price, SAP is not likely the highest product to be chosen, and I think SAP should think about that because if they want to benefit their customers or to increase the size of their customer base, they have to think about pricing as well.

If somebody is asking for the two module support, it is only going to require up to two main servers, but if they are saying that we are providing you proper support and proper IT for the project then it is going to be up to four people. In India or in any country, people are pressing to do the freelance thing. The answer to this question depends on the scalability.

Customer support is good. It's very nice. There are no more issues with that. When I post SAP tickets that I mark as high priority they always ask why is it high? It should be high, medium or low. From their perspective, these tickets should be  medium or low because high priority should be replied within 24 hours. If I raise any complaint in SAP as a very high priority it should be resolved within 24 hours.

They always come up with this complaint. I faced this issue in my last project. If it is a critical thing from my business side then I need to put that remark as a very high priority. I don't know why they always question that high priority. We always want to deliver the things on a timeline. That's why we put that kind of a remark when we raise any ticket to SAP.

The initial setup is straightforward. I am using SAP for more than six years, meaning SAP ERP, not SAP S/4HANA. So it is straightforward for me. But for those who are boutique and are now going from a small ERP to a bigger ERP like SAP or another one, for them the initial setup is complex.

The implementation will take six months. It covers every process and integration for the standard part. The time depends upon if they want to integrate more tools and more processes, then it could be up to nine months. If they want a vanilla system to be implemented it is going take six months, a standard which every ERP takes if I compare with Oracle. I am not talking about any other ERP, like a homegrown ERP.

There are three phases if somebody is going to implement the SAP. There is a pre-implementation part, there is the ongoing implementation, and then there is the post implementation part where we include the support, as well. We are also doing the quality review, but it is the same as if I'm doing the implementation and we want a particular person for a particular module. Let's take the example if somebody is implementing four or five modules in SAP - for every module we require a senior guy and a junior guy so that he or she can deliver the things on a timely basis. Because it requires teamwork, the integration of every module requires up to around 10 people for any implementation, including the project manager.

I am talking only about the implementation part. Project support or the pre-implementation part is a different thing.

In our company we have our own team for SAP implementation because we are a partner with SAP. We do hire outside people, but not from SAP. We are hiring the manpower from a third-party. If the project size is very large and we need to cover things in a short period, we prefer to hire other resources so that we can finish according to the timeline which is important for every product platform. That's why if we do the things according to the timeline they give us good feedback and the word of mouth comes into the picture and they share it with other people who then reach out to us.

Regarding ROI, in India there are more startup firms and ROI is only an issue for people going for SAP to get funding because it's a very good tool and more business tycoons are looking for those companies who are using SAP. So in my experience, if somebody is using SAP there are more chances for ROI.

SAP licenses are more costly than others. But now SAP provides flexible models for licenses for users who are in a higher position or only have to give approval or check things.

On a scale of one to ten, for me SAP S/4HANA is an eight.