SAP S/4HANA Reviews

With our customers, we are currently administering their solution over SAP HANA and with different infrastructures such as cloud computing, AWS, Azure, GCP, and others that are also on-premise.

We have customers with new implementations and we offer this product to them. We handle the technical installation, then the high availability solution, the disaster recovery, et cetera. We are doing the administration of all the landscapes and a sub-basic administration. 

In all the other cases we have, the customers are immigrating their solution from SAP HEC. That is the other server for SAP. We bring it to the cloud with public clouds like AWS. Those cases are the most common.

The cost optimization that is shipped with cloud solutions is the primary benefit of the product. 

The integral services that we can administer to our customers are excellent. They are paying for an all-inclusive version of the service. We manage all the features of the operating system - such as ACE's, SAP systems, networks, security on the cloud, et cetera. We can administer everything that is associated with the landscape.

We're well trained on the solution and therefore find the implementation process straightforward.

The solution is quite stable and offers good patches for when issues arise.

The scalability is excellent, especially on cloud deployment models.

From our point of view, we are just a technology consultant. We look at the interfaces in terms of the functional modules we have. It's hard to really see what would be missing in terms of a feature. 

For clients, the most painful part of the solution is the implementation guides of the business or process applications. Okay. The business scenario, the graphic user interface, shown on the system can be a challenge. 

Maybe the commercial model for some other products developed for HANA could be adjusted to make it less complex and more affordable. The commercial laws that SAP has it's very complex. The customer has to acquire a very high license on the product and then they have to buy infrastructure on top of that.

Technical support has been declining. They aren't as responsive as they used to be.

The product could use some other integrations with leaders of the products with public clouds - especially if they are doing with another staff like ILP or on other applications. There could be more legal applications that could be integrated more easily with SAP than they're doing. Right now, we have to develop all the integrations. It would be so much better if this was already done. 

SAP often launches new solutions without first providing the proper documentation. We end up figuring it out, however, it would be nice to have that documentation up front.

We have approximately 15 years of experience on the books with this solution. We've used it since SAP was not HANA. It's now been with HANA, since 2014, if I recall correctly. Therefore, that may be about seven years of experience. Obviously, we've worked with the product over the last 12 months.

The stability is very good. It's, it's a very, very stable version. SAP is often releasing new patches. If we are having some issues, such as some problems with transactions or maybe some features may not work properly, we reach out to enterprise support and often just get a patch. 

The level of scalability you can achieve depends on the infrastructure that you have installed. In the cloud, in product public sites, it's easier to scale. We can scale both up and out and it's very simple to accomplish. 

Typically, we deal with medium businesses. Some others are large at approximately 5,000 users. Most are between 400 and 800 users.

Technical support used to be better. They seem to be less proactive than they were before. Previously they were very responsive and helpful. It's lagged a bit. We're disappointed their rapid response has declined. We're no longer satisfied with the level of service provided.

For us, the entire process is traditionally straightforward. It's not too complex. We manage it like the other systems in the past and obviously take into consideration any new technology within SAP HANA. However, in terms of setting it up, it's not a problem.

With a big cloud infrastructure, we can set up a system in less than a month. It may take between two to three months to take over the system and put it onto the cloud or on our hardware projects. On-premise it may be longer - sometimes around four months.

How many people you need for deployment and maintenance depends on the number of systems. However, with a team of four to five people we managed to do all the projects. 

We handle the implementation process for our clients.

While our clients may first evaluate other solutions, that's not something that we typically do.

We are experts in the technical implementation of the product.

We work with a variety of versions, and, of course, with eh latest 2020 updates. We deal with both cloud and on-premises deployment models.

I'd advise potential new users to really think about their infrastructure and the features they would like. Everything should be looked at and discussed in advance, from security concerns to functional modules. The more you understand what you need, the more likely you will get a solution that you want - and that does what you need it to.

Overall, I would rate the solution at an eight out of ten.

We are in the progress right now in achieving the maximum utilization of the SAP HANA. We are exploring most of the available features.

I find the Production Planning Cockpit (PPC) and Material Requirements Planning (MRP) most valuable modules.

In a feature release, they could improve by adding budgetary features.

I have used SAP S4HANA for approximately three years.

SAP S4HANA is stable.

As for our requirements, SAP S4HANA has been scalable. We can extend our requirement to the system. We are using the new enhanced feature and there are many features that are available for the system allowing scalability.

We are receiving technical support from a local team here from India.

The price of SAP S4HANA is reasonable.

I would advise others when implementing to work very closely with the SAP team. When we are migrating from a legacy system to any newer system or SAP, we need to work on the mass uploading requirements, such as the master data, or open items, such as assets. We need to make another clean system before uploading all the data to the system.

I rate SAP S4HANA a seven out of ten.

Because I'm a procure-to-pay consultant, I mostly look at that angle, and I have a bit of experience with sales and distribution. I also like the integration between S/4HANA and other ERPs because S/4HANA is a suite. For example, the integration between S/4HANA and EWM Transportation Management, and Ariba.

The procure-to-pay solution in the Contract Management angle could be better. If you look at it on Ariba, the Contract Management Life Cycle for Ariba is more robust. You can create documentation, SLAs, and NDAs. Apart from the procurement aspect of the contract, you have the legal side, but Ariba cannot do that.

From what I've seen, the features of the procure-to-pay model in S/4HANA and their Contract Life Cycle Management side primarily focus on the procurement side. I believe it would be good if this solution could handle a part of the legal side.

They will incorporate Extended Warehouse Management and Transportation Management into the S/4HANA cloud. Most big companies that use a solution like S/4HANA have a legal department within the organization. Suppose they can incorporate that to be in S/4HANA suites; I think it'll be good. It will be just like what we have with Transportation Management and Extended Warehouse Management.

The user interface could be better. They have too much information on the interface, and our customers still keep complaining that it looks complex. Even though many things have changed, they still complain that the interface or the screen they see is a bit complex. It's only when they see the Fiori interface that their mind becomes a bit calm.

I've been using SAP S4HANA since 2018.

SAP S4HANA is a stable product.

SAP S4HANA is scalable. That's one of the main benefits of using SAP solutions. Most SAP solutions are scalable.

In Nigeria, we have to consider currency conversion rates with the Euro and Dollar that impact the final cost. But I believe that it'll be cheaper in the cloud where SAP has to do the maintenance of the server and more in the long run. 

I would tell potential users that S/4HANA is suitable for big companies. It comes with best practices and handles most processes, be it simple or complex. SAP also has almost 50 years of experience in the supply chain and financial industry. They should go for it, but they should stick to the best practices and not do much customization.

On a scale from one to ten, I would give SAP S4HANA an eight.

the primary use case is to support business processes, ensure the operation of the company and compliance with regulatory and tax requirements. Provide management information in real time to improve decision making

we have improved the visibility of the information between the different areas, implemented tools that allow us to improve logistics processes and even reduce the immobilized stock, speed up the closing of accounting processes

The in-memory processing capability and real time information is most valuable. 

The migration form previous versions to SAP S/4HANA is a challenge both for customers and clients. 

there should be simpler ways to incorporate the new tools into a process framework. Many customers are still using the same tools but running in SAP S/4HANA

for more than 18 years.

It is very stable.

It is scalable. We have more than 1,000 users. 

Their support is very good. 

Positive

We were using SAP Business Suite 6.0 

we wanted to incorporate improvements of the new functionalities, keep ourselves updated in the latest version

For a customer, the complexity, in general, is related to representing their business processes with this solution. It isn't related to S/4HANA.

We implement through our partner Softtek. 

It is important to understand the licensing model and ensure that the sizing of the platform is correct for the number of users and the volume of information to be processed.

Some components may require additional licensing.

The concept of digital or indirect access should be eliminated

No

We have more than 25 S/4HANA implementations on Azure. We have at least three SAP S/4HANA implementations on AWS, and we have one S/4HANA on GCP.

Its implementation challenges are related to finding the best way to adapt the business processes as per the standard or best practices of SAP. The key is to adapt the best practices as much as you can so that in the future, it's easier for you to update to newer versions.

I would rate it an eight out of 10.

We are using SAP S4HANA for supply chain management, production planning, and material management. We have connected systems that have intelligent optimization for production planning outside of SAP S4HANA.

I have found the most valuable features are the interface, which is very good for all users, and the database performance is good. Additionally, we have more service APIs to communicate with third-party solutions or systems, such as cloud systems or other participants, than in our last ERP system.

In an upcoming release, it would be beneficial to have more practical intelligence in the system, such as protective maintenance, or artificial intelligence. This would not be too complicated to provide nowadays. If you have a mission learning or artificial intelligence, you have to have it in the cloud and have cooperation between the ERP and the cloud. It is not as good as it could be.

I have been using this solution for approximately four years.

We have had no problems with the stability of this solution.

The scalability of this solution depends on the hardware and the platform you use. If you have fixed hardware, then you need more effort to have scalability. If it is on the cloud, such as Azure, it is a lot easier to scale. The software itself is very practical and scalable.

The technical support is very good between the service levels. 

The installation is straightforward.

We did the implementation ourselves.

The solution is expensive. There are many discussions surrounding the topic of third-party indirect usage of SAP solutions. If you have a third-party system and you have a connection to the SAP system, should this third-party usage qualify as a cost or not. It is very complicated to handle with the SAP organization.

I would recommend those wanting to implement this solution to make sure their internal IT departments are trained well to be able to educate the teams.

I rate SAP S4HANA an eight out of ten.

We are a pre-sales team and I have been working as a consultant for SAP S4HANA.

Most often, we deal with manufacturing CPG customers. We prefer the complete SAP S4HANA Suite, with all of the functionalities, and the use cases are typically everything that is offered from the processes in that suite.

The key modules that I find most valuable are material management (MM), financial accounting and controlling (FICO), and human resources (HR). I am not exposed to all of the core features, but these are the ones that we generally prefer and propose.

The two things that need to be improved are price and customization. These are two dynamic changes that every customer will want.

I have been working with SAP S4HANA for the past year and a half.

Our customers for this solution are mixed in size. We have small-scale, medium-scale, and large-scale customers. The number of users also varies. It can be hundreds or multiple thousands.

I do not have experience with SAP technical support.

We have enough competency in our company that the initial setup is straightforward and we don't face many issues. There may be some complexity but it depends on the configuration.

The deployment model is a mixture of offerings and this choice is based on customer requirements. Sometimes it is a cloud deployment, whereas others are on-premises, and yet in some cases, it is a hybrid model.

We have an in-house team for deployment.

The price of this product is an issue for some customers.

I highly recommend this product for all SAP customers who want to digitize and have a core business suite of applications.

I would rate this solution a seven out of ten.

We have used SAP S4HANA as a complete enterprise resource planning solution for almost every use case you can think of.

One of the most valuable features is the in-memory database.

I have been using this solution for approximately 20 years.

I have found the solution to be stable but it could improve.

The scalability is good.

I rate SAP S4HANA a nine out of ten.

Most of our customer base is particularly interested in the finance area. This aspect of the solution is great. 

The most interesting features from the solution include the look and feel of the user interface. It's very user friendly and easy to navigate.

The performance of the solution is excellent.

The solution isn't lacking any features per se. Clients aren't coming to us and saying "we need this or that."

The cost of the solution is quite high. It needs to be adjusted.

The integration could be better. They have many different kinds of house platforms, and then it becomes complicated to have integration within all of these different systems.

I've been using the solution for five years at this point. It's been a while.

We provide technical support to our clients when they need our assistance.

We have implementation projects that help the customers start from zero all the way up to the latest version that they can use on their own. If they need existing or ongoing help with SAP, we will provide some kind of support model. We support them in case they have any problems or in case they have some version they need to upgrade.

As we are implementing the solution for our clients, the process is pretty straightforward.

Our company typically sets up the product. We implement the solution for our clients on their behalf.

The pricing of the solution is quite high. 

We are not the end customer. We are the implementation providers. We have customers and implement the solution for them and offer support to them while they are using SAP, which is an enterprise solution.

We will support any version from the previous version and also upgrade to the newest version, as per our client's needs. There are all kinds of versions of the solution that we support. We mainly work with the S/4, the core ERP solution, so the core S/4, and also the ECC, the previous version.

A company needs to be aware that it's much more helpful to be knowledgeable in the product before beginning an implementation. If a customer doesn't have experience with SAP, the implementation may be difficult. However, if they have some experience, it is a bit easier to set up everything. A company must also ensure they have in-depth business knowledge when doing a discussion in the booking.

Overall, we've been quite satisfied with the product. I'd rate it nine out of ten. If the solution offered better implementation capabilities and pricing, I'd give it full marks.