I do pre-sales, or sell the SAP solutions to the customer. I need to know the requirements and match the SAP solution. I am not an expert on SAP HANA or SAP S/4HANA
Customer Manager at a tech services company with 201-500 employees
Scales well, reliable, and accurate
Pros and Cons
- "The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions."
- "SAP S/4HANA could improve by making the interface easier to use."
What is our primary use case?
What is most valuable?
The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions.
What needs improvement?
SAP S/4HANA could improve by making the interface easier to use.
For how long have I used the solution?
I have been using SAP S/4HANA for approximately eight years.
Buyer's Guide
SAP S/4HANA
March 2025

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?
SAP S/4HANA is a stable solution.
What do I think about the scalability of the solution?
The scalability of SAP S/4HANA is good. Thousands of people can use this solution at one time.
We have many clients that use or plan to use this solution. We have global clients across the world in multiple countries. They need to focus on their central finance, reporting, and rules of governance.
What other advice do I have?
I rate SAP S/4HANA a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Head of Procurement at a retailer with 501-1,000 employees
Integrates with other tools, is better than previous SAP iterations, and is reliable
Pros and Cons
- "It's reliable and the performance is good."
- "Starting out on the solution can be a bit complex and difficult."
What is our primary use case?
This product is the ERP. I'm on the procurement side. Therefore, I leverage it for purchase orders and finance and have all the processes together.
What is most valuable?
It is better than the previous SAP solution.
It's stable.
You can integrate it with other tools.
What needs improvement?
I cannot recall coming across any areas that were lacking.
Starting out on the solution can be a bit complex and difficult. I'd like to see them simplify the process of integration. It's very complex, even with the new solutions within SAP.
For how long have I used the solution?
I started using the product two years ago.
What do I think about the stability of the solution?
It's a stable product. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
We have 23,000 people using the solution.
I'm on the user side. I'm not on the IT side. I don't have insights on scalability.
How are customer service and support?
I've never contacted technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
I can't speak to the initial setup process as I was not a part of the team that handled that.
What about the implementation team?
I wasn't a part of the implementation and am unsure if any outside parties were used or if everything was handled in-house.
What's my experience with pricing, setup cost, and licensing?
I'm not responsible for the licensing arrangements. I can't speak to the exact cost.
What other advice do I have?
We're an SAP partner.
I'm not sure which version of the product we are on at this time. I'm not IT. I'm on the procurement side.
I'd advise new users to try to set up everything that is related to your processes and set up integration with SAP assistance tools, such as Ariba. Otherwise, in the beginning, it's very complex.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
SAP S/4HANA
March 2025

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
857,162 professionals have used our research since 2012.
Director at a tech vendor with 10,001+ employees
The in-memory database is its key feature
Pros and Cons
- "From a technological point of view, the in-memory database is one of the key highlights."
- "If S4HANA has more AI and machine learning, it will be better and easier for reporting and dashboarding."
What is our primary use case?
It is used for financial accounting. We are a system integrator, and we have some customers using it. Some customers are on-prem, and we also have some customers on Azure.
What is most valuable?
From a technological point of view, the in-memory database is one of the key highlights.
What needs improvement?
If S4HANA has more AI and machine learning, it will be better and easier for reporting and dashboarding.
Its pricing could be better.
For how long have I used the solution?
I have been using this solution for about three years.
What do I think about the stability of the solution?
It is quite stable as long as you have the right infrastructure environment.
What do I think about the scalability of the solution?
S4HANA has scalability features, but it depends on the infrastructure. If it is on-prem, you also need scalable hardware.
How are customer service and support?
We have less technical support because of the fewer resources in the region, but we don't have any issues at the moment with that. We are also working with some partners.
How was the initial setup?
Its initial setup is straightforward, but the rollout is quite challenging when the customization starts.
What's my experience with pricing, setup cost, and licensing?
Its pricing could be better.
What other advice do I have?
Normally, we engage with SAP sales to do the assessment. For a successful implementation, before implementing it, I would advise consulting SAP professional services, not just a partner of SAP. If SAP can provide a consulting service initially, it'll be beneficial.
I would rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Administrator at HCI
Highly stable and scalable
Pros and Cons
- "I have found SAP S4HANA to be scalable."
- "The difficulty level of the initial setup depends on the person's skills. If you know the basic knowledge of the database, then it will be easy, otherwise, it will be very difficult."
What is our primary use case?
We are using SAP S4HANA for the OIL and GAS industry.
For how long have I used the solution?
I have used SAP S4HANA within the past 10 Years
What do I think about the stability of the solution?
SAP S4HANA is highly stable.
What do I think about the scalability of the solution?
I have found SAP S4HANA to be scalable.
How are customer service and support?
The support quality depends upon the solution and the nature of the problem. It depends on which platform you working on it.
How was the initial setup?
The difficulty level of the initial setup depends on the person's skills. If you know the basic knowledge of the database, then it will be easy, otherwise, it will be very difficult.
What's my experience with pricing, setup cost, and licensing?
I would rate the price of SAP S4HANA a four out of five.
The price of SAP S4HANA could be cheaper.
What other advice do I have?
My advice to others is for them to do their homework very well because if you move into production, you don't have any chances. Make sure your timelines are correct and select your consultant wisely.
I rate SAP S4HANA an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Individual Contributor at EJADA
Gives you everything you need with no workarounds
Pros and Cons
- "I find everything I need in S4/HANA."
- "This product would be improved by adding more reports."
What is our primary use case?
My main use of this product is for finance and controlling.
What needs improvement?
This product would be improved by adding more reports. In the next release, I would like UDF or UDO to be added.
For how long have I used the solution?
I've been using this solution for about two-and-a-half years.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
This product is straightforward to set up.
What other advice do I have?
I also work with Business One, and I find I need a lot of workarounds for it. But I find everything I need in S4/HANA. I recommend this solution for everyone, I think it's the best solution available. I would rate S4/HANA eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Director at a wholesaler/distributor with 51-200 employees
Reliable, but scalability expensive
Pros and Cons
- "SAP S4HANA is a stable solution."
- "In an upcoming release of SAP S4HANA, chain management should be easier."
What is our primary use case?
We use SAP S4HANA for manufacturing and financials because we are a manufacturing firm.
What needs improvement?
In an upcoming release of SAP S4HANA, chain management should be easier.
For how long have I used the solution?
I have been using SAP S4HANA for approximately four years.
What do I think about the stability of the solution?
SAP S4HANA is a stable solution.
What do I think about the scalability of the solution?
I have found scalability difficult to achieve in SAP S4HANA because the license is quite expensive. The hardware requirement is quite high and can require a large investment for scalability.
We have approximately 200 users using the solution in my organization. We do not plan to increase the usage.
How are customer service and support?
We have internal support for SAP S4HANA but for the external technical support, we rarely use it. The system is quite stable and if we do follow the process, it should have no problems.
How was the initial setup?
The initial configuration of SAP S4HANA is quite difficult. The time it took for the implementation took seven months.
What about the implementation team?
The implementation was done by a partner.
What's my experience with pricing, setup cost, and licensing?
There is an annual license for SAP S4HANA.
What other advice do I have?
I recommend this solution to others.
I rate SAP S4HANA a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director - SAP BTP at Incture
It's an all-in-one with smooth integration of all modules
Pros and Cons
- "A robust product with integration between all modules."
- "Lacks ability to easily mass upload which has become a necessity for industry."
What is our primary use case?
I'm an SAP solution architect and we are partners with SAP.
What is most valuable?
This is a robust product with the best feature to my mind being the integration of all the modules which has made life much easier for our clients. It's one box with everything included.
What needs improvement?
These days, most clients ask about mass upload. It's not possible to do that with SAP so there is an opportunity for them. Mass uploads have become a necessity for industry. SAP does have ways to do this but it's not user-friendly. I'd also like to have an easier option for hosting. Currently, I know that S4HANA can be ported on cloud versions, and they have started giving out ready-to-use kits but there are some hiccups and basic things are a struggle. I've worked with a few different teams that have had problems with that.
For how long have I used the solution?
I've been using this solution for several years.
How are customer service and support?
Technical support is quite good, no complaints there.
How was the initial setup?
Deployment was quite difficult several years ago but now it's improved greatly and is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
The cost is reasonable but it's important to check on the options they offer to ensure you get what you want and that you're not paying for things you don't need. It's about having a consistent experience.
What other advice do I have?
If you're a company that's already using SAP, ERP or ECC, then you'll know that you will get a consolidated system if you take on S4HANA. If you're not using SAP, you have the choice to go with it and make it accessible to your team.
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Civil Engineer at gieco
Fast and stable, but is expensive and needs a lot of hardware
Pros and Cons
- "It is really fast. It is also very stable."
- "I'm not a big fan of SAP S/4HANA because it needs a lot of hardware. It is really fast, but it needs a lot of hardware. The hardware for S/4HANA is too expensive."
What is most valuable?
It is really fast. It is also very stable.
What needs improvement?
I'm not a big fan of SAP S/4HANA because it needs a lot of hardware. It is really fast, but it needs a lot of hardware. The hardware for S/4HANA is too expensive.
For how long have I used the solution?
We have been using it for six months.
What do I think about the stability of the solution?
It is working fine. It is really stable. We didn't find any issue, but we have been using it only for six months.
What do I think about the scalability of the solution?
It is scalable. We have around 100 users.
How are customer service and support?
We take the first level of support from a partner. They have not been very good. We are thinking of replacing the partner.
How was the initial setup?
It was not straightforward. I took a lot of time to set up S/4HANA. The installation, implementation, and analysis took more than one year.
What's my experience with pricing, setup cost, and licensing?
It is very expensive. It is not cheap.
What other advice do I have?
It is stable, but it is expensive, and it needs a lot of hardware. Next time, we would go for another vendor. In our experience, Oracle is better.
I would rate it a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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