SAP S/4HANA Reviews

I use the solution in my company, which is basically a warehouse enterprise. The solution optimized our company's core business processes, considering that it used to be a legacy SAP system, which migrated to a new system. The tool is used for consolidation purposes and for rolling out to multiple countries in Europe.

There are products equivalent to SAP S/4HANA available in the cloud, but simplification is a part that I feel is very important. The product needs to be simplified. SAP S/4HANA is like a monster, while Salesforce is easy to implement and is like a SaaS product. SAP comes in a SaaS model with S/4HANA cloud.

I have been using SAP S/4HANA for around eight months.

It is a stable solution. The problem with the tool is that its complexity is very high. In the tool, the business process complexity is very high, and so either one should accept SAP's best practices or change SAP according to the business, but there will be a lot of support tickets raised after that, which leads to a lot of delay in the process, and you won't be able to do things on time.

During the role of the product across multiple countries, the first one was successful, while the second one led to losses, and the project in the third one was shelved.

There are around 3,000 people in my company who use the product.

The product is regularly used in my company.

The solution's technical support was from a third-party company, and I found that they lacked in the area of knowledge since it is managed by juniors while others were just running the show from the front end, leading to a disaster.

If the tool is deployed on the cloud, it could take a maximum of ten to twelve weeks. On an on-premises model, it takes its own course in terms of the time required for the deployment phase to be completed.

The product's deployment phase was a massive transformation program, so we could not build it on our own in the company, a reason we had to look for third-parties, like Wipro, Wipro, Infosys, TCS, IBM, PwC, or KPMG, who could help us.

A third party, Infosys, takes care of the team required to manage the maintenance and deployment since it is a massive transformation project.

The product's deployment phase is done with the help of a third-party consulting firm.

The problem with SAP is that it offers two licenses, namely runtime license and enterprise license. If you have a runtime license, then you are doomed since you can't take any data out from the tool. The product's licenses are expensive.

In terms of the impact of the real-time data in SAP on our company's decision-making, I would say that we are heading towards building reporting or analytics solutions, but we haven't started with it yet.

There has not been much difference in the area of workflow efficiency from the use of the tool.

In our company, we are shifting our roadmap from the legacy ERP system to a new ERP, and I would say that it is the only difference, but apart from that, there is not much difference. SAP’s Fiori UI in the tool is quite interesting.

All the processes in our company are the same. For example, the procurement, delivery, and finance stages are all the same, and there is not much difference.

It is a complex solution, and the project for which it was used was shelved. With SAP S/4HANA, the project could go live only in one country. SAP S/4HANA messed up the implementation process in the second country because of which in the first quarter, the company went into a negative revenue. After the implementation of the product in the second country was unsuccessful, my company did not go ahead with the use of the tool in the third country, after which the project was shelved.

If a business is very massive, then I can go with SAP S/4HANA. I don't recommend SAP to businesses that are small to medium.

I rate the tool a one out of ten.

Based on my knowledge and experience during the transformation phase with the tool, I think the product provides things in a very planned manner in terms of the data, migration with different phases and testing, and servers to move to, making it a very easy process and very comfortable to move to it from another solution.

The product's high cost is an area of concern where improvements are required.

I have been using SAP S/4HANA for a few days. I am not a user of the tool, but I work as a support in my company to help integrate the solution with some other software products. I look into the secondary sales systems. I am not the core user of the product.

My company's technical team and IT team may have had the need to contact the solution's technical support team.

My company switched over to SAP S/4HANA from SAP ECC, which was a legacy system and did not operate in real-time while there was need for some customizations leading to different challenges. Globally, every organization has moved to tSAP S/4HANA for improved processes and real-time analytics. I think the core objectives of the founder of the organization stems from the aforementioned details.

The solution can be deployed and implemented in a year because my organization has a very huge infrastructure of SAP. My company has bought different modules and data from SAP, so going through the documentation and everything takes time during the implementation phase.

Whether the product is expensive or not is something that may vary from company to company. If I consider my organization, I feel that the product is a bit expensive. Myorganization is not currently using big modules like S/4HANA and the other different modules. Though National Food Limited is a global organization, I think the tool is costly. National Food Limited wants to grow up with the technology since the founder states that they have a certain benchmark in the world. The product is worth the money.

My background is in providing support for software tools our company uses for order booking and for secondary sales software, which consists of mobile booking for markets and stores. For analytical dashboards, my company uses Power BI, which is connected to the software tools we use in the company. For integrations with SAP S/4HANA, my company has connected a few databases with inbound and outbound APIs.

My company is very satisfied with the tool and I believe that it is going to be a very good transformation for our organization. Before my company used to work on SAP ECC, and now we are migrating to SAP S/4HANA. Everyone in our company has very good experience with SAP. Now, my company is going to go live in a week or two.

My company uses the tool to make end-to-end processes easier, and we have a consultant named Reynold from PwC. My company uses the consultancy service offered by PwC to manage National Foods Limited and SAP.

My company plans to use the tool for real-time analytics or decision-making. I think the founder of my organization admires the fact that with SAP's technology, we are able to use real-time information and it is a good improvement in the strategic area and the directions. SAP Integrated Business Planning (IBP) Forecasting Algorithms can definitely be helpful.

I am not able to comment much about the solution since my company is still in the transformation stage.

The user interface of SAP S/4HANA is user-friendly. In different modules, like financial and production ones, I have experienced the use of the tool with different people who have mentioned that it is a very helpful product for them.

I have worked with Fiori UI/UX and also with SAP IBP and SAP SAC. In SAP, the dashboard can be managed in real-time.

The product helps increase the data processing speed, especially in areas like workflow. When it comes to the financial aspect, the tool provides very strong financial and credit limits, which is a very good feature of the tool, as it can help the organization move to a certain level.

I rate the tool a ten out of ten.

At our company, I have been using SAP S/4HANA for our clients in the goods and services industry for multiple purposes including store and network management. Our company has also developed custom models of SAP S/4HANA. I primarily use the solution to handle the integrations with any third-party services or assembling products for our clients. 

SAP S/4HANA has an excellent UI. Most of the solution's functionalities can be accessed through the COD propaganda. A COD portal can be configured easily using SAP S/4HANA, where the interface can appear as a website with a PI enrolled. Every functionality can be integrated into an interface using the COD of SAP S/4HANA. 

The solution overall provides a user-friendly interface. 

The solution users of a company should focus on the data warehouse or data retention management; otherwise, SAP S/4HANA can incur huge costs.

I have been using SAP S/4HANA for four years. 

It's a stable solution because of the usage of power hardware from IBM for on-prem projects. 

At our company, we have found the product to be scalable when we installed the production on multiple nodes where auto cluster and failover features remain enabled. 

At our company, we reach out to customer support very frequently for daily issues. The customer support team is responsive enough and I would rate them a nine out of ten. But my rating is mostly based on the response to high-priority product enrollment issues. For any medium or low-priority incidents, I would rate the customer support differently, probably six out of ten. Thus my overall rating is seven out of ten for customer support. 

Neutral

I found the initial setup process of the solution quite simple due to my experience working with multiple database tools. 

SAP S/4HANA is an expensive solution. 

I have worked witha few competitor CRM products of SAP S/4HANA. Unlike other solutions, which run on traditional databases, SAP S/4HANA has an in-memory database that makes it operate faster. 

SAP S/4HANA has enhanced performance by handling huge chunks of data, given that regular optimization is implemented on the database layer. SAP S/4HANA is an in-memory solution, so size optimization is required. If a large database is used, the solution's memory cost also reduces. 

The solution can be used in an Octane. The functionalities of the product remain optimized to some extent from first usage. I would rate the solution a nine out of ten. I primarily work with database fetching with SAP S/4HANA whenever a need arises to export data and visualize using multiple other integrated tools. Integration of large databases in  SAP S/4HANA is easier than any alternative databases. 

I have integrated other SAP tools with the solution and the process was quite effortless due to the CPIC communication protocol.  

SAP S/4HANA is used for business applications. At our company, we have implemented the solution across nine modules which include CO, SD, MM, HCM, PM and more. 

In the past few years, there have been drastic changes in application environments; the SAP Fiori apps with numerous dashboards and KPIs provided by the solution help our organization adapt to the industry transformations. The SAP Fiori apps of SAP S/4HANA assist in decision-making processes. 

The SAP Fiori apps can provide an excellent and comfortable user experience. The aforementioned SAP S/4HANA apps can be integrated easily with almost any portable device so that POs and business documents can be approved on the go.

The classic interface of the solution and the configuration at the back-end or at the consultant's end needs improvement. 

I am a user of SAP S/4HANA. 

I would rate the stability an eight out of ten. SAP S/4HANA offers impressive stability and functions well without any errors. 

I would rate the scalability of the solution a seven out of ten. The product is majorly for enterprise-level customers and offers great scalability. The classic application feature of the solution needs drastic improvement, but the SAP Fiori app already provides all the advanced features. There are more than 100 users of the solution in our organization. Our company uses SAP S/4HANA, majorly for large enterprises. 

As part of our company, we engage with technical support as consultants and a response is obtained in three to four hours. The response time of technical support should be improved by the solution provider. Whenever certain business operations cease in our organization, we seek immediate support from SAP, but it's not available presently. I would rate technical support a six out of ten. 

Neutral

At our company, the previous legacy software was not supporting us with reporting features and did not facilitate business operations. The software was developed using old technologies, and our company management division was expecting a top-tier solution with dashboards, analytics, and KPIs to rebuild the business operations; this was the reason why our organization shifted to SAP S/4HANA. 

The initial setup of SAP S/4HANA is difficult as, for every module, a dedicated consultant is required. For instance, if you need to implement nine modules, nine individual consultants are required to configure the product. In addition to the aforementioned team, a technical professional will also be needed. I would rate the initial setup a four out of ten. 

Our company had the target to deploy the solution in ten months, but it took sixteen months. For the deployment process in our organization, we used the ASAP methodology for implementation, and it was completed in five phases. The phases include preparation, BTP, business grouping, realization, final preparation, going live, and lastly, the after-implementation phase.

It's quite an expensive solution because multiple hardware resources are needed. A large investment must be made in hardware and software applications to use SAP S/4HANA. I would rate the pricing an eight out of ten. Small and medium businesses usually won't be able to afford SAP S/4HANA. I believe the standard licensing price remains fixed for the solution without additional costs. 

The implementation process of SAP S/4HANA needs to be well-planned in advance and all the required professionals need to be aligned. The expertise of the deployment professionals, consultants and deployment partner is a major factor in SAP S/4HANA deployment as the process often involves transformation from a legacy system to a top-tier solution. I would overall rate the solution an eight out of ten. 

There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually deployed on-premise in the public sector, but tech companies mostly choose the cloud option.

SAP provides you with single-tenant and multi-tenant options when you opt for the public cloud. When it is a single tenant, it's typically a private cloud managed by SAP, but the customer's budget also factors in. If they're working with a large budget, a customer might opt for a public cloud, but government clients might opt for a completely on-premise solution because of data security regulations. 

Most of our customers plan to move to S/4HANA. We usually start with central finance and later prepare a migration plan. By the time we're ready to deploy, SAP may have released a new version, so the customer might choose the latest edition depending on their budget go for the latest version, or they may only be interested in whatever version was on the market when we were in the planning stage.

S/4HANA is so much faster today than it was before. High performance is one of the best features, but the backbone of S/4HANA is its integration capabilities. They've also shifted to a focus on user experience. 

The UIs used to be slightly boring, but the user experience has dramatically improved since the acquisition of Sybase, Callidus, and several other companies. SAP stays ahead of the curve and is constantly improving. If you want a feature, they're already working on it. It's one of the best ERP solutions on the market.

The ERP market is competitive, and other solutions may have advantages over S/4HANA in some industries. I work in fintech, and central finance is essential to all industries. S/4HANA provides all the features there, but when you talk about ranking the industries, manufacturing would be No. 1.

Initially, S/4HANA was getting bested by PeopleSoft in the HR sector. Now, they are catching up. In particular, SAP wasn't strong in expense management, but they acquired a company last year and Ariba several years back. Their SRM was not hit. 

We've been using S/4HANA for the last two and a half years.

S/4HANA is stable. Many companies were skeptical because it was costly and untested. It has proven far more stable than people had expected. People thought they would only switch to SAP in 2025 once the solution had matured and provided services, ECC, etc. However, customers are now willing to spend on S/4HANA because they see it's stable and stacks up well against other ERP solutions.

S/4HANA is highly scalable because of the cloud, and it integrates with various publicly available software, it is highly scalable. S/4HANA has always been scalable, and now you have more ways to scale up with the subscription model as well as the multi-tenant and the single-tenant deployment options. Scalability is never a question.

SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's because they have such a large customer base and are always occupied, but that's one area all our customers mention.

S/4HANA implementation is always complex because you need to configure it to work with your infrastructure. SAP only provides the license, not hardware, but they will connect you with a partner like HPE or IBM.

It's extremely costly if you ask for SAP to implement it, but you can deploy through some vendor like HCL, TC, Infosys, or Capgemini, and then you need to enlist a hardware partner. 

The complexity also varies by industry. If it's a small industry with $40 million of revenue annually, the business processes will be simple. However, deployment is tricky for heavy manufacturing, energy, etc.

Pricing is one area where S/4HANA has room for improvement. It's too costly for many people. They have come up with the subscription-based model also. The annual cost is $3,000 per user.

The only other expense is maintenance, but if you're paying for a subscription, you don't need to pay anything. However, there is a minimum commitment of $100,000.

Maintenance is always calculated as a percentage of your annual spending. For example, if you have implemented the solution, and it costs you $10 million in your first year, roughly 20 to 25 percent will be the operating cost. That is the maintenance fee SAP will charge. You will pay $2 million on a $10 million budget. 

You can think of that $2 million as $100,000 you would pay per employee to a team of consultants. If a company is relatively small and only implemented a few million, then we would recommend that they buy SAP business and outsource all the non-SAP activities.

I rate SAP S/4HANA nine out of 10. If you want digitization in your organization, go for it. S/4HANA is advanced and highly integrable. It's one of the best ERP solutions, but it depends on your budget because SAP is always costly.

All our warehouses are manufactured. We are using it quite extensively. We are on a program that we are doing within the company.

I find the easy transformation and the good app to be very valuable. The computing capabilities are nice, and the analytics are good. The insights given help us make strategic decisions. 

It's been more than three or four years that HANA has started to enable us and has helped make our system more efficient, faster than the traditional ECC that we had, exceeding Cisco.

We are already in touch with SAP, excluding them as inputs. 

I have used the solution for more than three or four years.

SAP has been handling stability. We are doing an upgrade as well.

Scalability is somewhat of an issue.

Technical support is good.

We have used many different solutions.

It is efficient and has been a transformational journey. It's a long journey and a mindset change. 

I would rate the overall product as eight out of ten.

SAP S/4HANA is primarily employed for data analysis and analytics. It involves engaging with data within the platform to perform analytics and generate insights, focusing on optimizing data collection and analysis at the database level.

The ability to optimize performance by allowing both data transactions and analytics on a single platform is particularly valuable. This dual capability enhances the efficiency of data handling and analysis, making it a crucial feature for effective data management.

The platform could improve by simplifying the analytics processes, which currently require significant preparatory work outside the platform. This aspect can be cumbersome and detract from the otherwise streamlined experience.

I would like to see the inclusion of more integrated tools that allow for direct analytics and calculations within the platform itself. This would reduce the need for extensive data preprocessing, which is currently a necessity.

I have been using SAP S/4HANA for six months. 

SAP S/4HANA is highly scalable, particularly due to its model-driven development approach, which allows for efficient data integration and analysis as our needs grow.

The solution's deployment is still in the development phase, and we have yet to go live. Therefore, I have yet to have the opportunity to require or evaluate customer service or support.

Before adopting S/4HANA, I used SAP ECC and Tableau. The switch was driven by the need for more advanced features and the discontinuation of support for the older system.

The deployment is still in the development phase. 

 The solution might be expensive. 

The solution might be expensive, an important consideration for any organization looking to adopt it.

Overall, I rate the solution a nine out of ten. 

The tool is like a spinning desk mechanism where a lot of data comes from multiple sources of multiple applications using a kind of main single source or an index from a single source through a system of record. For multiple applications holding all their data that pertains to a certain piece of data that is housed in a different application database over here, SAP S/4HANA builds models to basically collect all that information and figure out how to build reports out of each of the applications based on their datasets with a key from one of the datasets. If I have a transaction, but my transaction originates in the system over here, and the system has a lot more information, then the transaction makes its way into our system of record, after which it pulls data from the system of record, but it also pulls information from the other system to get more context to the application.

The most critical feature of the product for my company's operations would be the conglomerate business modeling which is good. I think the clients I work with are very concerned about their own data and the data of others, so they do need things in real-time, but they need more context around it and why it is being used, but otherwise, it is just a bunch of numbers.

I think that the cost is a big area of concern, considering what users get out of the tool. I believe there are some tools and even some cloud-based kind of data modeling tools, which once you start putting applications to the cloud and sharing search services in databases, I think that can kind of buy you what SAP used to put together years ago to sell, and it can be helpful for the power of what you are trying to do with it. In our company, I don't think we are building models constantly, like the real-time decision-making AI models right now with the current tool. In our company, I don't think we will ever be able to get to the aforementioned point with the use of the tool.

I have experience with SAP S/4HANA.

I have no issues with the stability of the product, as everything seems to be fine.

The product's scalability is very good, but again, I think our company's clients don't use it for what it is made for, specifically in terms of its cost. I think it is a more powerful tool than our company's clients need.

For support purposes, my company used to approach the main vendor of the product who helped us with the implementation part.

I work more on the functional side, consisting of reports in Power BI.

In terms of the product's initial setup process, I would say that my company is in a very unique situation with our clients. The product's initial setup process is pretty difficult to handle. On a scale of one to ten, where ten means it was easy, I rate the setup phase a three.

The solution is deployed on an on-premises model.

The solution deployment took a few months because only a few experts knew how to do it. A lot of people were involved in getting the information ready and requirements done, but only a few experts could manage it.

The product is expensive. On a scale of one to ten, one being the lowest price and ten being the highest, I rate the product price as seven or eight.

A few of the products that my company uses are from SAP. My company mostly prefers an application-based or platform-based environment, so we are not on a single source platform. I think we are moving to Azure's cloud services, which will help enable our company to use some of the aforementioned areas. My company uses some NetApp tools to help with our data integration needs, especially since our systems are integrated. There are some API integrations with various applications that we use in our company.

There are some people in our company who deal with SAP S/4HANA set, and then what they do is they replicate data through the models and then expand that to Microsoft Power Apps and Power BI to create reports for everybody.

The tool must handle a lot of analytics and reporting areas like financial information, location information, and other things to support our company's core business processes.

I think because of the size of the data and some of the network support that my company has had on the tool, I can say that many of it wasn't in real-time. The tool hasn't really lived up to what it needs to be, especially from a cost perspective; it is too much, considering what our company gets out of it.

Migrating to SAP S/4HANA has affected our company's data management and reporting in a positive way. The tool gave better access to the information that can then be either viewed or manipulated externally through a different BI or utility. It did give more flexibility in building models. I think we had old warehouse mechanism information many years ago, so I believe that there is a need to do data mining of old transaction journals, which would take a long time, while SAP S/4HANA definitely has helped to speed up the process and actually regenerate the reports. I think sometimes making changes to the tool has been a problem because certain things that are not are just not built the way you want them to be, and so there can be bad information available inside out. I don't think our other tools feed SAP S/4HANA system to have the data in order to actually make it usable without some intervention.

I rate the tool a six or seven out of ten.