I do pre-sales, or sell the SAP solutions to the customer. I need to know the requirements and match the SAP solution. I am not an expert on SAP HANA or SAP S/4HANA
Customer Manager at a tech services company with 201-500 employees
Scales well, reliable, and accurate
Pros and Cons
- "The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions."
- "SAP S/4HANA could improve by making the interface easier to use."
What is our primary use case?
What is most valuable?
The most valuable feature of SAP S/4HANA is the innovational process. We are able to receive more efficiency or accuracy than previous versions.
What needs improvement?
SAP S/4HANA could improve by making the interface easier to use.
For how long have I used the solution?
I have been using SAP S/4HANA for approximately eight years.
Buyer's Guide
SAP S/4HANA
December 2025
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What do I think about the stability of the solution?
SAP S/4HANA is a stable solution.
What do I think about the scalability of the solution?
The scalability of SAP S/4HANA is good. Thousands of people can use this solution at one time.
We have many clients that use or plan to use this solution. We have global clients across the world in multiple countries. They need to focus on their central finance, reporting, and rules of governance.
What other advice do I have?
I rate SAP S/4HANA a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director- APAC at a tech services company with 201-500 employees
This is an extremely powerful and trouble-free product
Pros and Cons
- "A user-friendly UI with good documentation."
- "This is a costly solution."
What is our primary use case?
We are partners with SAP S4HANA and I'm company director.
What is most valuable?
This is a very powerful solution with a user-friendly UI. They provide good documentation.
What needs improvement?
This is a very costly solution.
For how long have I used the solution?
I've been using this solution for nearly eight years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
How are customer service and support?
Nobody can match their customer service, it's very good.
How was the initial setup?
This is an IT tool so the initial setup is somewhat complex. It's gradually becoming simpler over time and they're developing different tools to simplify implementation and maintenance.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are high.
What other advice do I have?
People are generally wary of SAP products but you can do everything in SAP in a very trouble-free manner. Customers need to be aware that this is a simple and powerful product.
I rate the solution nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
SAP S/4HANA
December 2025
Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,889 professionals have used our research since 2012.
Territory Manager at a tech services company with 1,001-5,000 employees
Useful consolidation reports, reliable, and highly scalable
Pros and Cons
- "The most useful features of SAP S4HANA are the consolidation reports. The BI is very strong and the manufacturing and finance sections we like a lot."
- "The install can be difficult. There's something called secondary sales solutions that is not there in SAP. We need to have third-party tools to integrate to do the automatization. The two parts are missing on the secondary sales solution and automation."
What is most valuable?
The most useful features of SAP S4HANA are the consolidation reports. The BI is very strong and the manufacturing and finance sections we like a lot.
For how long have I used the solution?
I have been using SAP S4HANA for approximately seven years.
What do I think about the stability of the solution?
The stability of SAP S4HANA is great.
What do I think about the scalability of the solution?
The scalability is very good, this is the reason why people choose SAP S4HANA, You can implement the solution worldwide, in many of the countries.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The install can be difficult. There's something called secondary sales solutions that is not there in SAP. We need to have third-party tools to integrate to do the automatization. The two parts are missing on the secondary sales solution and automation.
What other advice do I have?
SAP S4HANA is a great product. It is a new product but it is not best suited for startup companies. It is for companies that have complex scenarios and who are looking to expand, SAP S4HANA is the best fit for this scenario.
I rate SAP S4HANA a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director - SAP Practice at a tech services company with 11-50 employees
Simple implementation, good support, and robust design
Pros and Cons
- "SAP S4HANA is a robust solution."
- "We are always looking for a better user experience. We would like to see more consolidation in SAP S4HANA because of all the financial compliance and regulatory changes."
What is most valuable?
SAP S4HANA is a robust solution.
What needs improvement?
We are always looking for a better user experience. We would like to see more consolidation in SAP S4HANA because of all the financial compliance and regulatory changes.
For how long have I used the solution?
I have been using SAP S4HANA for approximately four years.
How are customer service and support?
The technical support is good.
I would rate the technical support of SAP S4HANA an eight out of ten.
How was the initial setup?
The initial setup was straightforward because we used the package solution, with no customization.
What about the implementation team?
We did the implementation in-house.
What other advice do I have?
I would advise others to use the latest version because the bugs are being fixed constantly.
I rate SAP S4HANA an eight out of ten.
It is an enterprise solution, which is adopted by many organizations, and it's robust.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Information Technology at a energy/utilities company with 51-200 employees
Reduced our costs and loads very quickly
Pros and Cons
- "The most valuable feature is that HANA loads from memory, which means it loads very quickly."
- "The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it."
What is our primary use case?
My primary use of this solution is for FICO supply, distribution, and inventory.
How has it helped my organization?
This solution has reduced our costs because we don't have to pay for a third-party database or replication software.
What is most valuable?
The most valuable feature is that HANA loads from memory, which means it loads very quickly.
What needs improvement?
The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it.
For how long have I used the solution?
I've been using this solution for two-and-a-half years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
This solution is scalable.
How was the initial setup?
The setup wasn't easy because we had some issues with bandwidth while migrating from on-premise to the cloud. We had to temporarily increase our server for the migration to be successful.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are not transparent at all - for example, we pay a 22% annual maintenance fee without really getting any value for it.
What other advice do I have?
I would give this solution a score of eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Gerente SAP at a pharma/biotech company with 201-500 employees
Great value solution with perfect end-to-end integration
Pros and Cons
- "The most valuable feature is the perfect end-to-end integration."
- "An area for improvement would be integration with different kinds of legacies. In the next release, I would like the product to be prepared for blockchain technology and the best way to communicate with social networking."
What is our primary use case?
My primary use case is to create solution architectures, including solutions in the cloud and on-premise.
What is most valuable?
The most valuable feature is the perfect end-to-end integration.
What needs improvement?
An area for improvement would be integration with different kinds of legacies. In the next release, I would like the product to be prepared for blockchain technology and the best way to communicate with social networking.
For how long have I used the solution?
I've been using this solution for nine years.
What do I think about the stability of the solution?
I'm not aware of any problems with stability.
What do I think about the scalability of the solution?
The scalability is excellent - we can grow with the solution in the medium or long term.
How was the initial setup?
The initial setup is fairly easy.
What other advice do I have?
For me, S/4HANA is the best value solution in the world. I would rate this solution ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Manager with 501-1,000 employees
A stable and scalable solution which boasts easy use and infrastructure management
Pros and Cons
- "The solution makes its use and the management of our infrastructure easy."
- "While the solution contemplates a competitively priced model, its pricing could be cheaper."
What is our primary use case?
We use the solution to comprehensively manage our business.
What is most valuable?
The solution makes its use and the management of our infrastructure easy.
What needs improvement?
While the solution contemplates a competitively priced model, its pricing could be cheaper.
For how long have I used the solution?
We have been using SAP S4HANA for the last two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We rely both on our own technical team for the managing of the solution's technical infrastructure and on the subscription-based SAP support.
When it comes to functionality, we rely on offshore support.
How was the initial setup?
From a technical management perspective, the initial set up is fine. We have been using the solution for a long time now, based on management's decision to do so.
What's my experience with pricing, setup cost, and licensing?
Though we are talking about a competitively priced model, the pricing could be more cost-effective.
What other advice do I have?
I give SAP S4HANA the best rating available, a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Consultant at a tech services company with 51-200 employees
Useful Fiori applications, excellent technical support, and highly scalable
Pros and Cons
- "I have found the most valuable feature to be the SAP Fiori application."
- "There should be a place where I can get the best available applications in one place. Currently, Fiori applications are available in different tiles on the dashboards. If anyone wants to check the financial, sales, and inventory reporting in one place, it is not possible in Fiori. We would have to develop a custom Fiori application. If that feature can be incorporated into the standard Fiori, it will be helpful for us."
What is most valuable?
I have found the most valuable feature to be the SAP Fiori application.
What needs improvement?
There should be a place where I can get the best available applications in one place. Currently, Fiori applications are available in different tiles on the dashboards. If anyone wants to check the financial, sales, and inventory reporting in one place, it is not possible in Fiori. We would have to develop a custom Fiori application. If that feature can be incorporated into the standard Fiori, it will be helpful for us.
For how long have I used the solution?
I have been using SAP S4HANA for approximately six years.
What do I think about the stability of the solution?
SAP S4HANA is stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
SAP S4HANA is best suited for medium and large organizations. There is another solution called SAP Business One that is more suited for smaller organizations.
How are customer service and support?
I have received excellent support from SAP.
How was the initial setup?
The installation of SAP S4HANA is easy. The time it takes for the implementation depends on the modules you are wanting to use. It can take anywhere from a couple of months to two years.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is on the higher side compared to others.
What other advice do I have?
I rate SAP S4HANA a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Updated: December 2025
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