SAP S/4HANA Reviews

Our company analyzes material inventory and then processes the financial accounting which is handled by the system we created using the product.  

The most valuable feature is that the reporting is fast. We can see the results from that in that our commissions come in fast. That is the main advantage.  

This is an integrated system so it is very complex. It is not like Windows or like Microsoft products where you can use Word or you use Excel and it is familiar and easy to use. The interface is something that is very confusing from my point of view. It can and should be simplified. It needs some work on the front end to be more user-friendly and customizable to the user's needs.  

It is not a very good product from the perspective of ease-of-use. Trying to implement it is like you want to prepare some food. You have raw materials like spices in a pile but there is no recipe as to how to mix them. It is a recipe missing the proportion to mix the spices in.  

In the case of S/4HANA, that recipe depends on how the organization requires it to operate. A better result depends upon the implementation partner's decisions in handling the wide range of choices offered by the product. If these decisions are not good, once the product is already developed, you may come to know after years of using it that it was not implemented optimally. Then you end up making customizations and work-arounds because of this initial implementation. That is bad practice. Customization and work-arounds will only lead to more complexity. It is a very big product that can not be understood in a short span of time and implemented quickly. Meticulous planning is ultimately important.  

A lot depends on the implementation partner and if they understand your needs. An implementation partner who rushes in too quickly with a solution can get it wrong and that can cause major problems in the long run.  

We started the implementation of S/4HANA in 2017.  

Any glitches and problems would all depend very strongly on the implementation, predominately. Our integration is very near perfect, but it needs a highly skilled team taking lots of time to understand and maintain it properly. Because implementation is less customized it is better than in most other industries. When it comes to our own industry and our own investment in our industry with our own company stressors, it has to be customized properly.  

One person will not be able to understand and manage all the processes of the modules. That is not practically possible to have that type of skill set. The product needs to be managed by a well-integrated team that can work together and separately with their own responsibility for maintenance and execution.  

Ultimately one person will need to have an in-depth knowledge of how the parts work together to orchestrate the result. All this has to come together at the time of designing. All of the team will be working with some lack of knowledge about the whole of the system or the in-depth knowledge of some other team member's roles. The integration of the team is as important as the integration of the product. 

The scalability of S/4HANA is as good as it can be. The reason that we moved from our old ERP was a lack of scalability. That is exactly the reason. We moved to S/4HANA because we knew the scalability was good.  

We use it company-wide on a daily basis and across multiple websites now. If we need to it is possible to scale up from there in whatever way we need to.  

Our specialized support team does sometimes work with SAP support. The support is good but it may depend on what you can provide. Sometimes we can trace volumes ourselves and we can get the solutions from that. It can often minimize the time it takes to get a solution. Using SAP to provide the solution takes more time. But sometimes we need them to keep moving ahead.  

We were having trouble with our other ERP solution which is a product that has not been very successful outside of Arab countries. That learning experience is why we are in a good position to implement S/4HANA as a better solution.  

The installation setup requires specific knowledge of the system and how it works. I am not from the technical side myself but I know a lot of configuration is required. It is more-or-less complex depending on the scope of how the product will be modeled for use.  

For the installation, we appointed a separate SAP IT partner. Along with that, our entire company was involved with implementing this project.  

It definitely requires maintenance from SAP support as well as our own specialized teams.  

This is an expensive product.  

My recommendation to people considering S/4HANA as an ERP (Enterprise Resource Planning) is to invest in it if they can afford it and need it. But, I strongly recommend that the implementation should be considered very carefully. SAP software is a very capable solution but it is only worth it if you approach it knowing that you will be spending three, four, or five years just to be able to understand it fully. It is not just an investment in capital, it is an investment in learning and time.  

It is definitely a good product. It is costly and needs a quality team for maintaining and integrating the product.  

On a scale from one to ten where one is the worst and ten is the best, I would have a hard time making a rating of SAP S/4HANA that is useful for every user. If someone already has some expertise in ERP expertise, it is different than if they have none. The solution itself can be a ten for one aspect of its function and it can be a three or four in other aspects depending on what the user needs and understands. Cost-wise it can be anything from one to ten depending on the value it provides to the organization investing in it.  

Personally, from the functionality point, I think it is one of the best products. The integration is good and the SAP team helps with their continuous support to help users reap the fruit of their investment in the software system. We took the time to have the knowledge of business and how the product could work for us to make adopting this product a success. In our case, I think the solution is around a seven-and-a-half out of ten.  

We are in the food business so the solution helps with our business processes as well as the financial aspect - sales, purchasing, manufacturing - all the core business processes across all these modules. I'm the vice president corporate IT and we are customers of SAP. 

I think primarily it helped us work out our out-of-the-box best practices which was a huge benefit. It meant that we tailored our processes in line with those of the standard out- of-the-box solution. And I think overall it has given us much more visibility on our processes, on the data that is produced as a reservable process.

I think technically it's a very responsive, comprehensive and optimized solution. It's very fast and the S4 version is much more user friendly on the UI side than the previous versions and it basically provides a better experience. Everything is there and it's up to the user to put it to use. 

Every business has some unique requirements which can mean customizations are required. What I'd really like to see is the development of an industry specific solution for the food industry, in particular the supply and demand side that's very critical to us, given that there are issues with products that have a shorter shelf life.

I've been using this solution for two years. 

My key advice would be to get down your processes first before putting any new system in place. It's important to re-engineer the processes and streamline them before implementing IT solutions, whether it's SAP or any other thing. It's the process side that needs to be dealt with first. 

I would rate this solution a nine out of 10. 

We are partners with SAP S4HANA and I'm company director. 

This is a very powerful solution with a user-friendly UI. They provide good documentation.

This is a very costly solution.

I've been using this solution for nearly eight years. 

The solution is stable. 

The solution is highly scalable. 

Nobody can match their customer service, it's very good. 

This is an IT tool so the initial setup is somewhat complex. It's gradually becoming simpler over time and they're developing different tools to simplify implementation and maintenance.

Licensing costs are high.

People are generally wary of SAP products but you can do everything in SAP in a very trouble-free manner. Customers need to be aware that this is a simple and powerful product.  

I rate the solution nine out of 10. 

The most useful features of SAP S4HANA are the consolidation reports. The BI is very strong and the manufacturing and finance sections we like a lot.

I have been using SAP S4HANA for approximately seven years.

The stability of SAP S4HANA is great.

The scalability is very good, this is the reason why people choose SAP S4HANA, You can implement the solution worldwide, in many of the countries.

The technical support is very good.

The install can be difficult. There's something called secondary sales solutions that is not there in SAP. We need to have third-party tools to integrate to do the automatization. The two parts are missing on the secondary sales solution and automation.

SAP S4HANA is a great product. It is a new product but it is not best suited for startup companies. It is for companies that have complex scenarios and who are looking to expand, SAP S4HANA is the best fit for this scenario.

I rate SAP S4HANA a ten out of ten.

SAP S4HANA is a robust solution.

We are always looking for a better user experience. We would like to see more consolidation in SAP S4HANA because of all the financial compliance and regulatory changes.

I have been using SAP S4HANA for approximately four years.

The technical support is good.

I would rate the technical support of SAP S4HANA an eight out of ten.

The initial setup was straightforward because we used the package solution, with no customization.

We did the implementation in-house.

I would advise others to use the latest version because the bugs are being fixed constantly.

I rate SAP S4HANA an eight out of ten.

It is an enterprise solution, which is adopted by many organizations, and it's robust.

My primary use of this solution is for FICO supply, distribution, and inventory.

This solution has reduced our costs because we don't have to pay for a third-party database or replication software.

The most valuable feature is that HANA loads from memory, which means it loads very quickly.

The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it.

I've been using this solution for two-and-a-half years.

This is a very stable solution.

This solution is scalable.

The setup wasn't easy because we had some issues with bandwidth while migrating from on-premise to the cloud. We had to temporarily increase our server for the migration to be successful.

The licensing costs are not transparent at all - for example, we pay a 22% annual maintenance fee without really getting any value for it.

I would give this solution a score of eight out of ten.

My primary use case is to create solution architectures, including solutions in the cloud and on-premise.

The most valuable feature is the perfect end-to-end integration.

An area for improvement would be integration with different kinds of legacies. In the next release, I would like the product to be prepared for blockchain technology and the best way to communicate with social networking.

I've been using this solution for nine years.

I'm not aware of any problems with stability.

The scalability is excellent - we can grow with the solution in the medium or long term.

The initial setup is fairly easy.

For me, S/4HANA is the best value solution in the world. I would rate this solution ten out of ten.

We use the solution to comprehensively manage our business.

The solution makes its use and the management of our infrastructure easy. 

While the solution contemplates a competitively priced model, its pricing could be cheaper. 

We have been using SAP S4HANA for the last two years. 

The solution is stable.

The solution is scalable.

We rely both on our own technical team for the managing of the solution's technical infrastructure and on the subscription-based SAP support. 

When it comes to functionality, we rely on offshore support. 

From a technical management perspective, the initial set up is fine. We have been using the solution for a long time now, based on management's decision to do so. 

Though we are talking about a competitively priced model, the pricing could be more cost-effective. 

I give SAP S4HANA the best rating available, a ten out of ten.