We are in the food business so the solution helps with our business processes as well as the financial aspect - sales, purchasing, manufacturing - all the core business processes across all these modules. I'm the vice president corporate IT and we are customers of SAP.
Vice President, Corporate IT at a manufacturing company with 10,001+ employees
Necessitated us tailoring our processes which has increased efficiency
Pros and Cons
- "Responsive, comprehensive and optimized solution."
- "Lacking in some customizations."
What is our primary use case?
How has it helped my organization?
I think primarily it helped us work out our out-of-the-box best practices which was a huge benefit. It meant that we tailored our processes in line with those of the standard out- of-the-box solution. And I think overall it has given us much more visibility on our processes, on the data that is produced as a reservable process.
What is most valuable?
I think technically it's a very responsive, comprehensive and optimized solution. It's very fast and the S4 version is much more user friendly on the UI side than the previous versions and it basically provides a better experience. Everything is there and it's up to the user to put it to use.
What needs improvement?
Every business has some unique requirements which can mean customizations are required. What I'd really like to see is the development of an industry specific solution for the food industry, in particular the supply and demand side that's very critical to us, given that there are issues with products that have a shorter shelf life.
Buyer's Guide
SAP S/4HANA
March 2025

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
865,384 professionals have used our research since 2012.
For how long have I used the solution?
I've been using this solution for two years.
What other advice do I have?
My key advice would be to get down your processes first before putting any new system in place. It's important to re-engineer the processes and streamline them before implementing IT solutions, whether it's SAP or any other thing. It's the process side that needs to be dealt with first.
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director- APAC at 2iSolutions
This is an extremely powerful and trouble-free product
Pros and Cons
- "A user-friendly UI with good documentation."
- "This is a costly solution."
What is our primary use case?
We are partners with SAP S4HANA and I'm company director.
What is most valuable?
This is a very powerful solution with a user-friendly UI. They provide good documentation.
What needs improvement?
This is a very costly solution.
For how long have I used the solution?
I've been using this solution for nearly eight years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
How are customer service and support?
Nobody can match their customer service, it's very good.
How was the initial setup?
This is an IT tool so the initial setup is somewhat complex. It's gradually becoming simpler over time and they're developing different tools to simplify implementation and maintenance.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are high.
What other advice do I have?
People are generally wary of SAP products but you can do everything in SAP in a very trouble-free manner. Customers need to be aware that this is a simple and powerful product.
I rate the solution nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
SAP S/4HANA
March 2025

Learn what your peers think about SAP S/4HANA. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
865,384 professionals have used our research since 2012.
Territory Manager at a tech services company with 1,001-5,000 employees
Useful consolidation reports, reliable, and highly scalable
Pros and Cons
- "The most useful features of SAP S4HANA are the consolidation reports. The BI is very strong and the manufacturing and finance sections we like a lot."
- "The install can be difficult. There's something called secondary sales solutions that is not there in SAP. We need to have third-party tools to integrate to do the automatization. The two parts are missing on the secondary sales solution and automation."
What is most valuable?
The most useful features of SAP S4HANA are the consolidation reports. The BI is very strong and the manufacturing and finance sections we like a lot.
For how long have I used the solution?
I have been using SAP S4HANA for approximately seven years.
What do I think about the stability of the solution?
The stability of SAP S4HANA is great.
What do I think about the scalability of the solution?
The scalability is very good, this is the reason why people choose SAP S4HANA, You can implement the solution worldwide, in many of the countries.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The install can be difficult. There's something called secondary sales solutions that is not there in SAP. We need to have third-party tools to integrate to do the automatization. The two parts are missing on the secondary sales solution and automation.
What other advice do I have?
SAP S4HANA is a great product. It is a new product but it is not best suited for startup companies. It is for companies that have complex scenarios and who are looking to expand, SAP S4HANA is the best fit for this scenario.
I rate SAP S4HANA a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director - SAP Practice at a tech services company with 11-50 employees
Simple implementation, good support, and robust design
Pros and Cons
- "SAP S4HANA is a robust solution."
- "We are always looking for a better user experience. We would like to see more consolidation in SAP S4HANA because of all the financial compliance and regulatory changes."
What is most valuable?
SAP S4HANA is a robust solution.
What needs improvement?
We are always looking for a better user experience. We would like to see more consolidation in SAP S4HANA because of all the financial compliance and regulatory changes.
For how long have I used the solution?
I have been using SAP S4HANA for approximately four years.
How are customer service and support?
The technical support is good.
I would rate the technical support of SAP S4HANA an eight out of ten.
How was the initial setup?
The initial setup was straightforward because we used the package solution, with no customization.
What about the implementation team?
We did the implementation in-house.
What other advice do I have?
I would advise others to use the latest version because the bugs are being fixed constantly.
I rate SAP S4HANA an eight out of ten.
It is an enterprise solution, which is adopted by many organizations, and it's robust.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Information Technology at a energy/utilities company with 51-200 employees
Reduced our costs and loads very quickly
Pros and Cons
- "The most valuable feature is that HANA loads from memory, which means it loads very quickly."
- "The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it."
What is our primary use case?
My primary use of this solution is for FICO supply, distribution, and inventory.
How has it helped my organization?
This solution has reduced our costs because we don't have to pay for a third-party database or replication software.
What is most valuable?
The most valuable feature is that HANA loads from memory, which means it loads very quickly.
What needs improvement?
The resource usage could be improved - it's memory-hungry, so mid-range servers struggle to run it.
For how long have I used the solution?
I've been using this solution for two-and-a-half years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
This solution is scalable.
How was the initial setup?
The setup wasn't easy because we had some issues with bandwidth while migrating from on-premise to the cloud. We had to temporarily increase our server for the migration to be successful.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are not transparent at all - for example, we pay a 22% annual maintenance fee without really getting any value for it.
What other advice do I have?
I would give this solution a score of eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Gerente SAP at a pharma/biotech company with 201-500 employees
Great value solution with perfect end-to-end integration
Pros and Cons
- "The most valuable feature is the perfect end-to-end integration."
- "An area for improvement would be integration with different kinds of legacies. In the next release, I would like the product to be prepared for blockchain technology and the best way to communicate with social networking."
What is our primary use case?
My primary use case is to create solution architectures, including solutions in the cloud and on-premise.
What is most valuable?
The most valuable feature is the perfect end-to-end integration.
What needs improvement?
An area for improvement would be integration with different kinds of legacies. In the next release, I would like the product to be prepared for blockchain technology and the best way to communicate with social networking.
For how long have I used the solution?
I've been using this solution for nine years.
What do I think about the stability of the solution?
I'm not aware of any problems with stability.
What do I think about the scalability of the solution?
The scalability is excellent - we can grow with the solution in the medium or long term.
How was the initial setup?
The initial setup is fairly easy.
What other advice do I have?
For me, S/4HANA is the best value solution in the world. I would rate this solution ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior IT Manager with 501-1,000 employees
A stable and scalable solution which boasts easy use and infrastructure management
Pros and Cons
- "The solution makes its use and the management of our infrastructure easy."
- "While the solution contemplates a competitively priced model, its pricing could be cheaper."
What is our primary use case?
We use the solution to comprehensively manage our business.
What is most valuable?
The solution makes its use and the management of our infrastructure easy.
What needs improvement?
While the solution contemplates a competitively priced model, its pricing could be cheaper.
For how long have I used the solution?
We have been using SAP S4HANA for the last two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We rely both on our own technical team for the managing of the solution's technical infrastructure and on the subscription-based SAP support.
When it comes to functionality, we rely on offshore support.
How was the initial setup?
From a technical management perspective, the initial set up is fine. We have been using the solution for a long time now, based on management's decision to do so.
What's my experience with pricing, setup cost, and licensing?
Though we are talking about a competitively priced model, the pricing could be more cost-effective.
What other advice do I have?
I give SAP S4HANA the best rating available, a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Consultant at a retailer with 1,001-5,000 employees
High performance, stable, and helpful customer support
Pros and Cons
- "SAP S4HANA has good performance and has allowed us to combine our systems."
- "The solution could be more user-friendly for regular users and developers."
How has it helped my organization?
The solution has helped our organization with planning and consolidating our data.
What is most valuable?
SAP S4HANA has good performance and has allowed us to combine our systems.
What needs improvement?
The solution could be more user-friendly for regular users and developers.
For how long have I used the solution?
I have been using SAP S4HANA for approximately 15 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We have been happy with the technical support from SAP.
How was the initial setup?
The installation and migration can take a lot of time but it is expected.
What about the implementation team?
We had assistance with the migration from SAP. They were very helpful.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is expensive.
What other advice do I have?
I would recommend others to use the latest version of the solution to receive all the benefits.
I rate SAP S4HANA an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

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