SAP CRM Reviews

I'm a data engineer and we are end-users of SAP CRM. 

In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP. They don't have proper mapping so we are more dependent on our data analysis rather than any mappings provided. Consultants and data analysis functions should be improved or included. It's sometimes difficult to navigate in terms of data. Even some technical users might see challenges with data analysis and base their findings on assumptions rather than concrete findings. I know the payment solution is currently somewhat disconnected from the current CRM and it would be a helpful feature to have an integrated payment solution.

I've been using this solution for three years. 

The stability is good. 

This is an enterprise solution so it's scalable. 

Customer service is reasonable, not great.

The initial setup is quite complex and can sometimes take three to six months for a small deployment which makes life difficult for a business use case. We used SAP consultants for our deployment. 

I rate this solution eight out of 10. 

We primarily use the solution as a CRM. The customer fills in all of their customer details and we compare against that.

We use the solution more as an extra tool, and it's perfect for our purposes.

The solution is stable.

The solution is scalable.

Technical support has been great.

The interface and dashboard are fine.

I can't think of a feature that is lacking. For us, it has everything we need.

It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use. 

I've been using the solution for two years.

The solution is stable. We haven't had any issues and find that it's reliable. There aren't bugs or glitches. It doesn't crash. It's very good in that respect. We don't have complaints.

The scalability of the solution is excellent. It expands well. A company that needs to grow it out can do so easily.

The technical support has been good overall. We do handle a lot internally, however, we don't have any issues with the level of support we've received.

We're happy with this solution. We're not currently looking for something new. I'm not sure if a different solution was used previously.

I wasn't a part of the initial setup. I don't have any information on the implementation and wouldn't' be able to discern if it was straightforward or complex. I'm not sure how long the deployment takes overall.

I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.

The solution overall is quite good. I'd rate the solution eight out of ten.

I use SAP CRM as a freelancer and IT professional. This has given me the opportunity to know the software in-depth. I use SAP CRM to manage users and sales teams for the companies who hire me. I show various departments how to use real-time analytics and reporting to make decisions.

SAP CRM has improved our sales activities by providing accurate information about the customers which assists the sales team to close deals. It has also improved customer relationships with companies by syncing and storing emails, call recordings, and contacts.

I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales. 

They should improve the design to make it more appealing to users.

I had no issues with the stability of the software.

I did not encounter issues with scalability.

The customer service team is available on emails, telephone, and live chat. They are very responsive to our questions and assist us where necessary.

I did not use other solutions before I started using SAP CRM.

The setup was easy and did not consume a lot of time. No programming skills are needed.

We implemented the software through a vendor. Their level of expertise was quite high. They understood the software very well and assisted us when we had technical issues.

• Our sales have increased.
• The company has seen an increase in revenue.
• The sales team has shown improvements. 

SAP CRM offers a free trial for anyone wanting to test the product before purchasing it. 

They should reduce the price to target small businesses.

SAP CRM is helpful in discovering information that is deeply hidden by gaining new insights about customers. It finds new leads and opportunities faster.

We are using SAP CRM for the payroll process, personnel administration, organization management.

SAP has a cloud version available which helps large companies. It is very powerful for talent acquisition.

When we are using SAP CRM we receive more accurate results than using any other CRM system.

The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects. 

I have been using SAP CRM for approximately five years.

The solution is stable.

SAP CRM is scalable.

Our local vendor does not have that much experience. It makes it difficult for them to give training or fix some issues. The customization is very hard to understand and not only by the end-user.

The implementation of SAP CRM is complex sometimes. Our team cannot deal with some functions in the solution. We have some trouble, some aspects are not as easy to fix as some other CRM systems. 

If someone takes training and understands how the processes and functions work, it will be very easy.

SAP CRM is an expensive solution and is the most challenging aspect of the solution.

At this time my company is looking for another CRM system because of the cost. If the cost is reduced we might not choose another solution.

I recommend SAP CRM price be reduced, it is a problem for companies to be able to afford it.

I rate SAP CRM a seven out of ten.

SAP CRM is similar to any other CRM solution. It provides a 360-degree overview of your customer's activities, such as their order-to-cash process and contacts.

SAP CRM integrates well with SAP ERP which is useful. 

There is still a lot to improve in SAP CRM to be able to compete with Salesforce. For the customer that has SAP ERP, implementing SAP CRM on the cloud is native and a great option. For those who do not have SAP at all, it might be a difficult choice because you can get more or less the same functionality from Salesforce with a better UI. It can be hard to decide.

They have recently updated their user interface but they should continue to improve upon it in the future. Additionally, overall performance or speed of response times could be better.

I have been using SAP CRM for a few months.

The solution is scalable.

We have approximately seven customers using this solution.

In terms of support updates, the SAP ERP is better because you can do customizations by modifying the code while in the SAP CRM cloud, you cannot. You have to wait for the next release.

The installation can be straightforward but it depends on the environment and other variables. The fastest full implementation we have done took five to six weeks.

If you have a team that knows the basic processes of an SAP CRM cloud implementation, a team of two to three would be the minimum required.

There is a license required for the solution and most of my clients purchase an annual license.

I have evaluated Salesforce.

I would recommend this solution to others.

I rate SAP CRM a seven out of ten.

SAP CRM solutions provide robust functionality.

From Marketing Planning to Lead Management and Forecasting Analytics, we gain complete customer insight to drive innovation that differentiates our products and services.

(a) Make intelligent business decisions with enhanced customer insights
(b) Eliminate barriers to productivity and improve sales efficiency
(c) Reduce costs of customer service and field service
(d) Drive revenue and extend market reach

It doesn't provide as much functionality as its competitors.