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Harish Golla - PeerSpot reviewer
SAP Consultant at a tech services company with 11-50 employees
Real User
Feb 15, 2023
User-friendly, effective business module, and scales well
Pros and Cons
  • "The most valuable feature of SAP Business One is its user-friendly and useful business module."
  • "The solution could improve by having better integration with other systems and reporting."

What is our primary use case?

I was using this solution for small to medium-sized businesses.

How has it helped my organization?

The solution has helped customers because it is more user-friendly than the SAP ERP.

What is most valuable?

The most valuable feature of SAP Business One is its user-friendly and useful business module.

What needs improvement?

The solution could improve by having better integration with other systems and reporting.

Buyer's Guide
SAP Business One
December 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.

For how long have I used the solution?

I have been using SAP Business One for approximately 10 years.

What do I think about the stability of the solution?

I rate the stability of SAP Business One an eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability of SAP Business One an eight out of ten.

How are customer service and support?

I rate the support of SAP Business One a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup of the solution is straightforward.

What about the implementation team?

We used less than 10 people to deploy the solution.

What was our ROI?

I have seen a return on investment using SAP Business One.

What's my experience with pricing, setup cost, and licensing?

I rate the price of SAP Business One a seven out of ten.

What other advice do I have?

I would recommend this solution to others. It is a good solution.

I rate SAP Business One an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ranjan Dwivedi - PeerSpot reviewer
Information Technology Business Development Manager at a tech services company with 51-200 employees
Real User
Top 20
Jan 27, 2023
Strong production capabilities, highly scalable, and reduces management personnel
Pros and Cons
  • "SAP Business One has valuable and helpful features for standard utilities, such as sales, purchasing, inventory, and finance, including Indian localization. Additionally, it is strong in the area of production. It has enhanced capabilities in advanced production planning, maintenance, and other features as needed through the use of add-ons provided by partners. These add-ons run within the solution and can be provided to customers based on their specific production needs."
  • "The standard SAP Business One is sufficient for the Indian region. There is no need for further enhancement as custom solutions can be designed and developed to meet specific needs. For example, HR and payroll is not a standard feature of the solution, but they can be created as a separate custom solution. However, payroll is not a standard function due to the varying norms and regulations across India's 29 states and union territories. Therefore, a standard payroll solution cannot be provided by SAP to add utility and features. Adding it would lead to different versions of the solution and more complexity in managing them. However, it would be useful to have addons to cover the other states which have different regulations."

What is our primary use case?

The main use case for SAP Business One is for small and medium-sized enterprises in various industries, such as manufacturing, trading, and services. It can be implemented across various domains.

What is most valuable?

SAP Business One has valuable and helpful features for standard utilities, such as sales, purchasing, inventory, and finance, including Indian localization. Additionally, it is strong in the area of production. It has enhanced capabilities in advanced production planning, maintenance, and other features as needed through the use of add-ons provided by partners. These add-ons run within the solution and can be provided to customers based on their specific production needs.

What needs improvement?

The standard SAP Business One is sufficient for the Indian region. There is no need for further enhancement as custom solutions can be designed and developed to meet specific needs. For example, HR and payroll is not a standard feature of the solution, but they can be created as a separate custom solution. However, payroll is not a standard function due to the varying norms and regulations across India's 29 states and union territories. Therefore, a standard payroll solution cannot be provided by SAP to add utility and features. Adding it would lead to different versions of the solution and more complexity in managing them. However, it would be useful to have addons to cover the other states which have different regulations.

For how long have I used the solution?

I have been using SAP Business One for approximately 12 years.

What do I think about the stability of the solution?

SAP Business One is highly stable in regions or countries where the taxation norms are simple, such as European and American companies. However, in regions such as India or Asia, where more customizations are required, it may be less stable. In those cases, support would be needed to manage stability.

I rate the stability of SAP Business One an eight out of ten.

What do I think about the scalability of the solution?

The scalability of SAP Business One is great. It is highly scalable and can be designed and developed to add any kind of features and functionalities required. Additionally, it is highly integrable with other third-party applications.

I rate the scalability of SAP Business One a ten out of ten.

How are customer service and support?

The support typically provides query resolution for the customers and customization if it is required.

I rate the support from SAP Business One a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP Business One is straightforward, but it depends on the specific processes and requirements of the organization. It may need to be configured to fit the organization's needs.

The implementation for a trading company will take a minimum of two and a half months. If it is a manufacturing company, the time can be higher, approximately eight to nine months.

I rate the initial setup of SAP Business One an eight out of ten.

What about the implementation team?

We used three to four technical people for the implementation of the solution.

What was our ROI?

Utilizing SAP Business One can greatly reduce the people needed for management and time efforts for the organization. Additionally, when it comes to managing inventory, using the solution can lead to a significant ROI by reducing leakage and inefficiencies. We estimate that by using this system, inventory management costs can be reduced by five to eight percent.

I rate the ROI from SAP Business One an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The price of SAP Business One is not comparable to other solutions. SAP is a well-known brand, and its price is on the higher side. However, if the solution offers the right fit for an organization the price is not a major concern for those who choose to use it.

There are two main types of licenses, one for administrative management and the other for users. Users are the ones who input the transactions. In addition, there are other licenses, such as integration licenses that are provided as needed. However, generally, there are two types of licenses.

What other advice do I have?

SAP Business One does require annual maintenance and support from the partner who implemented the solution after implementation. We provide maintenance to our customers the solution.

A dedicated team is responsible for providing support services for SAP Business One, consisting of approximately 32 individuals. This support is available 24 hours a day, seven days a week as customers are located in various time zones, including India, Asia Pacific, the Middle East, and European countries.

I rate SAP Business One a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
SAP Business One
December 2025
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
Mirza Khurram - PeerSpot reviewer
Chief Technology Innovation Officer at a tech services company with 11-50 employees
Real User
Top 10
Jul 5, 2024
Provides valuable automation capabilities, but the HR management features need improvement
Pros and Cons
  • "Its real-time data capabilities initially provided critical insights that supported our decision-making. It effectively meets our data security and compliance requirements."
  • "There could be enhancements in plant maintenance, quality assurance, and HR management features."

What is our primary use case?

We use the product for managing our manufacturing and trading operations.

What is most valuable?

The product's automation capabilities have benefited us by providing real-time data and improving decision-making processes.

What needs improvement?

There could be enhancements in plant maintenance, quality assurance, and HR management features.

For how long have I used the solution?

We have been using SAP Business One for about three years.

What do I think about the stability of the solution?

I rate the product stability as a nine out of ten.

What do I think about the scalability of the solution?

We currently have 75 users actively using SAP Business One.

How are customer service and support?

Improved technical support would significantly enhance our ability to address scalability challenges effectively.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously utilized a local ERP solution. However, we encountered numerous issues, prompting us to seek a more reliable and comprehensive ERP system like SAP Business One.

How was the initial setup?

We encountered manageable challenges within our team's capabilities during the initial setup. It took approximately a year to deploy it across all 13 companies in our group. 

We have a dedicated team of six members responsible for ongoing maintenance. I rate the process as an eight out of ten.

What about the implementation team?

We took help from a third-party vendor for product implementation.

What was our ROI?

We have achieved significant ROI through improved operational efficiency and enhanced decision-making capabilities.

What's my experience with pricing, setup cost, and licensing?

I rate the product pricing structure at around six out of ten due to currency fluctuations posing challenges.

What other advice do I have?

The product's material requirements planning (MRP) feature has been crucial for our production planning and overall efficiency.

Its real-time data capabilities initially provided critical insights that supported our decision-making. It effectively meets our data security and compliance requirements.

I rate SAP Business One as a seven out of ten. It's a robust solution that could benefit from additional features to enhance its capabilities further.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at a tech services company with 51-200 employees
Real User
Aug 6, 2023
A robust system that is easy to upgrade and maintain
Pros and Cons
  • "The maintenance is a significant advantage as it is supported by the international community rather than the local community."
  • "I would like to achieve better integration with AWS so that it becomes more interconnected with the SAP system."

What is our primary use case?

We are a system integration company that specializes in integrating SAP Business One. SAP Business One on AWS is suitable for those who prefer not to host their network infrastructure on-premises. This may be due to limited space or the inability to maintain the network infrastructure effectively. Therefore, migrating to AWS would be a better option for them.

What is most valuable?

The maintenance is a significant advantage as it is supported by the international community rather than the local community. This maintenance support for their system makes upgrades much more convenient than relying on a local vendor. 

What needs improvement?

I haven't yet seen the cost-benefit of being on AWS. I'm not able to compare the monthly costs, so the pricing could be improved.

I would like to achieve better integration with AWS so that it becomes more interconnected with the SAP system. If a company already has an existing HRMS system and another inventory system, integration between one on-premise and the other on AWS might pose difficulties. Integrating one system on the cloud and another on-premise seems challenging, and I can't imagine how it would work seamlessly. Perhaps it could be possible if both systems were migrated to the cloud. For example, if they move the HRMS to the cloud and ensure that the two systems can integrate with each other in the cloud.

I would like to have additional party modules available with SAP Business One. If additional accounts are available, customers can also subscribe to other supplementary products alongside SAP Business One, thus creating a package.

For how long have I used the solution?

I have been using SAP Business One on AWS for two years.

What do I think about the stability of the solution?

I would rate the stability of SAP Business One on AWS as seven out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of SAP Business One on AWS as six out of ten because I am uncertain about how effectively we can copy the database or handle different sizes.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to utilize Oracle and Sage before transitioning to SAP Business One, which is much more robust. Once SAP Business One is configured, we no longer encounter errors even after a few months, unlike other systems where bugs and discrepancies tend to occur even after configuration. However, with SAP Business One, 99 percent of what we configure is precisely what we get.

How was the initial setup?

The initial setup is straightforward and takes approximately two to three months to complete. The most time-consuming aspect of the deployment is collecting all the business requirements to properly configure some of the existing workflows.

What other advice do I have?

I would rate SAP Business One on AWS nine out of ten.

The on-premises version of SAP Business One requires one engineer and two developers for maintenance.

SAP Business One is a more robust and established solution compared to the others.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
MohammadShafiullah - PeerSpot reviewer
MANAGER - IT SYSTEMS at a financial services firm with 501-1,000 employees
Real User
Jul 10, 2023
Along with an easy initial setup phase, the solution also provides a set of impressive modules
Pros and Cons
  • "The modules, like the accounting and procurement modules, especially the finance and accounting modules, are quite impressive in the solution."
  • "It would be better if the solution was on a cloud infrastructure."

What is our primary use case?

In our company, we use SAP Business One for our business applications.

What is most valuable?

The modules, like the accounting and procurement modules, especially the finance and accounting modules, are quite impressive in the solution.

What needs improvement?

It would be better if the solution was on a cloud infrastructure. The deployment should be made available in the cloud infrastructure. In short, the tool should be available in the cloud-native.

The solution needs to be more scalable.

For how long have I used the solution?

I have been using SAP Business One on AWS for about seven years. I am a customer of the solution.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution an eight and a half out of ten.

What do I think about the scalability of the solution?

Close to 60 users are using the solution in my organization.

Scalability-wise, I rate the solution a seven out of ten.

How are customer service and support?

Regarding technical support, some functional-related issues are in the solution we are coordinating with the partner.

How was the initial setup?

The initial setup was easy.

What other advice do I have?

The solution is quite an impressive product for small and mid-size industries. I think this is a perfect solution for those looking for a perfect ERP solution, especially for small and medium-sized industries.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sohail Ali - PeerSpot reviewer
Assistant Vice President at a tech services company with 1,001-5,000 employees
Real User
Apr 6, 2023
It's one of the best solutions for automotive use cases
Pros and Cons
  • "The most valuable feature of Business One depends on the industry. Generally speaking, Business One works best in automotive industry use cases."
  • "Business One's production module has room for improvement."

What is our primary use case?

We are a consultancy with more than 500 customers worldwide in Pakistan, the UK, the United States, and the Middle East. Our customers are in various industries, including pharmaceuticals and manufacturing. 

What is most valuable?

The most valuable feature of Business One depends on the industry. Generally speaking, Business One works best in automotive industry use cases.  

What needs improvement?

Business One's production module has room for improvement. 

For how long have I used the solution?

We have used SAP Business One for 17 years.

What do I think about the stability of the solution?

I rate SAP Business One eight out of 10 for stability. 

What do I think about the scalability of the solution?

I rate SAP Business One 10 out of 10 for scalability. 

How are customer service and support?

I've contacted SAP support many times, and they've been very helpful. 

How was the initial setup?

The complexity of the deployment and the time needed depends on the project's scope. You can complete the deployment in two weeks to a month if you are doing a standard implementation without much customization. We handle the implementation for the customer, and we have teams in various cities who specialize in different industries. 

What other advice do I have?

I rate SAP Business One eight out of 10. I recommend it. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vice President at a venture capital & private equity firm with 201-500 employees
Real User
Mar 15, 2023
Good ERP software for overall company management
Pros and Cons
  • "SAP Business One consolidates various functions, including production, sales, inventory, and purchase management."
  • "There are issues with inventory management and quality management."

How has it helped my organization?

Our organization has been using SAP Business One as an ERP software for overall company management, which includes production, sales, inventory management, and purchase management.

What needs improvement?

We have continued to use SAP Business ONE due to its add-ons and customization options, but there are still some areas that could use improvement. Otherwise, there are issues with inventory management and quality management, as well as the software not providing detailed information for production.

We managed to continue using SAP Business One with the help of add-ons.

For how long have I used the solution?

I have been using SAP Business One for the past eleven years. The current version we are using is 9.2.

What do I think about the scalability of the solution?

The solution is scalable. I would rate it a seven out of ten.

How are customer service and support?

I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality management, production operations, and store inventory management. We faced some constraints but managed to overcome them by using add-ons.

How would you rate customer service and support?

Neutral

How was the initial setup?

We deployed the solution on the premises, on our own servers. The whole process took almost a year.

What's my experience with pricing, setup cost, and licensing?

I would rate the cost of licensing SAP Business One a six out of ten, with one being low-priced and ten being very expensive.

What other advice do I have?

Overall, I would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sichon Theamkaew - PeerSpot reviewer
Project Manager at a tech services company with 51-200 employees
Real User
Jan 7, 2023
A scalable solution, but it can be improved by allowing customers to move to cloud
Pros and Cons
  • "The solution is scalable."
  • "More support can be provided on the web client end."

What is our primary use case?

Our primary use case for the solution is as implementers for our customers.

What is most valuable?

The most valuable feature depends on the requirements.

What needs improvement?

The solution can be improved by allowing customers to move to the cloud. Additionally, more support can be provided on the web client end.

For how long have I used the solution?

We have been using the solution for a year and are currently using version 10.

What do I think about the scalability of the solution?

The solution is scalable. There are currently six users utilizing the solution.

How was the initial setup?

The initial setup is not difficult for on-premises but difficult for cloud. Implementation took approximately six months.

What other advice do I have?

I rate the solution a six out of ten. The solution is good but can be improved by providing options for the solution to be moved to cloud.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free SAP Business One Report and get advice and tips from experienced pros sharing their opinions.