SAP Business One Reviews

In our current business context, we are part of the retail industry. Normally, we purchase products from overseas vendors, and then we resell those products. We may do DLP (Delivery Processing) and all. But after that, we store the products in the warehouse. Finally, we have a Salesforce automation system, which collects the sales orders and transfers them to SAP Business One. It is an integrated system with SAP Business One. Then, to process sales, our users raise the invoices. At the warehouse location, we deliver the goods to the end-users. This business operates as B2B (Business-to-Business), and we handle a considerable volume of transactions. We deal with automotive items such as spare parts, tires, and other products in our portfolio.   

In the backend, the finance team prepares the financial statements through the SAP system. They book payments, process bank transactions, and more. So, this is an integrated process, and we use all the modules of SAP Business One, except for the production module, as we don't have any production requirements in retail. However, we have one subsidiary. When we implement SAP Business One for that particular aspect, we will use the production module. 

Currently, we have a small area where we assemble sales kits for combining items into one particular product. So, with the new implementation, we will use all the modules, enabling us to get comprehensive financial reports. That's the background of our usage.

SAP has taken some steps for improved usability and product innovation, and they have capabilities in integrations, for example, RPA, artificial intelligence, and machine learning, which can be integrated with SAP Business One. So, they are expanding their capabilities and scope. 

SAP Business One has to compete with Oracle NetSuite, Microsoft Dynamics. But when comparing the user interface and the cognitive behavior of the system, SAP Business One stands out as the best. 

Also, the documentation part and the user manuals provided by SAP are quite comprehensive. They give detailed instructions that are easy to understand and offer good guidance to users and consultants. So that's the strength of SAP Business One.

I have seen some limitations. For example, in Sri Lanka, I implemented SAP Business One in the fashion industry, specifically the footwear industry. Currently, the system does not support creating size-wise items with a size grid, which would be a beneficial feature to have. 

Additionally, in some areas, particularly in budget preparation and cost accounting, there are certain limitations that could be improved. Specifically, the budgeting side needs enhancement. 

When comparing SAP Business One with Netsuite and Microsoft Dynamics, Netsuite has a feature that allows easy integration with email, whereas SAP Business One lacks this capability. Users need to log in to the SAP Business One application separately to access emails, unlike Netsuite. 

These minor features make a difference, and if SAP Business One can include and improve such aspects, it would become the ideal product for SMEs.

One another thing is SAP Business One consumes a lot of network resources and bandwidth, especially when accessing the web solution, B1 Web Access. While NetSuite is a completely cloud-based solution that can be accessed via a web browser, SAP Business One has this facility but faces some constraints, especially in terms of top performance and speed at the browser level. 

However, in the network, there are issues regarding application slowness. This could be a major concern with SAP Business One. These are some areas of improvement for me. 

I have been using SAP Business One since 2020. Currently, we are working with version 10.1.

It is my 13th year with SAP Business One. Actually, I have been using SAP Business One since 2010, starting with an early version in 2005. So, it's been a stable product. I have been using SAP B1 for more than ten years now. It has minimum bugs compared to other tools, especially when comparing it with products like SAGE and SHS, which have more bugs. 

SAP Business One is stable, meaning that when we enter data into the system at the front-end level, we can get accurate financial reports at the back end. It ensures the accuracy of the data, and we don't face struggles with financial reporting due to inaccuracies, unlike some local ERP systems where ledger accounts may not be right, leading to discrepancies in balance sheets and other issues. However, with SAP Business One, I don't experience such struggles; it works smoothly. I can confidently recommend it as a stable product.

In the support team, we normally have access to the support portal in SAP Business One. At the first level, we can use the check facility to detect and resolve the issues ourselves. If needed, we can create a ticket and then pass the problem to them, and they will attend to it within twenty-four hours. According to that process, they attend to the job. 

Additionally, SAP Business One has the Remote Support Platform (RSP), which allows them to connect and easily rectify any issues from their side. To use this feature, we need to install the RSP first. 

Overall, I think if there are any inconveniences or instances, SAP have Business One's RSP (Remote Support Platform) along with a special KBS (Knowledge-Based System) that contains support nodes. If something goes wrong, we can refer to those notes and manage any issue with that information. Most of the time, we can find solutions by referring to these notes. 

Additionally, SAP B1 have a huge community where we can search for answers if we don't know something. By simply going to Google and typing our query, we can usually find the information and support we need. They provide excellent support and guidance in terms of security as well.

When comparing SAP Business One with other products, the initial stage can be challenging. The first thing is to comply with the standards and best practices. If we can apply those and define good process flows, along with setting up the necessary configurations, then the implementation process becomes smoother. 

In the beginning, there might be some uncertainty, but it's not a big issue. The key is to follow SAP's recommendations and guidelines. They provide helpful guidance, and if we adhere to those, we will succeed in the implementation process.

It's totally an on-premises one. So we installed the HANA server, and this is a Business One server.

We have several office locations in Sri Lanka. So there are some remote users who access the system through KES Plus. Also, we have warehouses, and the warehouse users access the system through the KES Plus, where they do printing parts and refer to reports, among other things.

The initial cost for on-premise installation was around 50,000 USD for the licenses, including HANA database and other components. After that, we pay an annual maintenance cost (AMC) of 20% of the initial value, depending on the number of users. 

For small and medium-sized enterprises (SMEs) with ten to twenty users, it could be around 10,000 to 20,000 USD. However, if you move to the cloud and choose subscription-based licenses, the costs can vary depending on the service providers. 

Additionally, if you use integration modules or third-party applications, it may incur extra costs. Compared to other products like Microsoft Dynamics and NetSuite, SAP Business One is cost-effective for SMEs.

My advice would be; first, you should have the right consultant to implement the system. SAP Business One is a good product, but it needs to be properly mapped with your business requirements to gain maximum benefit. Customization may be required, such as developing reports, writing queries, and making small customizations, so it's crucial to get support from the right consultant. Some consultants may lack experience and knowledge about the product. 

In my 13 years of experience with SAP Business One and over 15 implementations, I recommend applying the right solution, mapping, and complying with SAP's recommendations and special amendments. If there's a gap between the Business One ERP system and your business requirements, it may lead to failure in the ERP implementation.

SAP Business One is almost perfect. I can give it a ten out of ten. It has been a stable and reliable platform for me.

We use the solution for finance, supply chain, and production.

The product is very user-friendly. It comes with a package. It provides the basic configuration for all functionalities and decent analytics capability. It has an easy-to-use interface. The basic configuration covers the basics of all modules. The scalability of the tool is helpful. We had to do some customizations, but we did not face any challenges.

The tool's performance is very good since the data volumes are not very large. We're targeting a specific target group. The implementation timelines are very reasonable. The pricing is effective. We were able to achieve the expected outcome for the business much faster. The cloud-native features of AWS have contributed well to the solution's efficiency. The integration is much better. The disaster recovery and data backup features work fine.

Analytics could be much better. The solution must provide a lot of options so that the analytics dashboard looks much better. The vendor must bring in more analytics features. Currently, the analytics features are decent but not great. The production modules and HR components must be improved. Production planning and detailed warehouse management features must be improved.

While migrating to AWS, we faced certain issues with the API integration and the configuration of the add-ons. We thought changes wouldn't be required, but some changes were required. We also faced some challenges with the compatibility of the patches. The additional functionalities must be more flexible and scalable.

I have been using the solution for two years.

The tool’s stability is fine.

The tool is not highly scalable. It has limitations in functionality. It is scalable, but only up to a certain extent.

We implement the tool for customers. It is effective. We can configure the business processes much faster for medium-sized businesses. Switching from Excel-based manual work or legacy systems to SAP was fast, smooth, and easy. The deployment is straightforward. The time required for implementation is reasonable.

The ROI cycle is faster than that of other products. We can achieve ROI in less time. It is much faster, decent, and better. We have seen a lot of improvements.

The tool has better pricing models than S/4 HANA. The licensing can be monthly or yearly, depending on customer requirements. We must pay for support additionally.

Overall, I rate the solution an eight out of ten.

The most valuable feature of the solution is the fact that the product is designed for small and medium enterprises. One can see particularly everything ranging from procurement to financial processes using the product.

The web client is an area with shortcomings, which SAP is presently working on, and needs to improve.

I have been using SAP Business One on AWS for eight years since we started with it in 2015. I use the solution's latest version. My company has a partnership with Amazon.

Stability-wise, I rate the solution a ten out of ten.

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

In my company, there are around 30 users of the solution.

My company caters to around 170 clients, mostly small and medium enterprises, scattered all over the Philippines, with each client having 50 users.

I rate the technical support a ten out of ten.

Positive

On a scale of one to ten, where one is difficult, and ten is easy, I rate the initial setup a ten since it is an easy process.

The solution is deployed on a public cloud by AWS.

The deployment process can take a long time, considering the end part of the implementation process required for the tool. For a simple setup using AWS, one to two days are needed, but a standard implementation would take four to six months.

Around 8 to 10 people in my company are involved in the product's deployment phase.

The price of the product may vary depending on the number of licenses of SAP Business One you purchase. On average, the licensing costs can be around 50,000 USD. Pricing of the product has certain variables, including the number of licenses and the implementation costs. The costs of the solution will vary depending on the number of licenses or the number of users needing the solution. Though I cannot tell you the exact amount right away, SAP provides users to make a choice on the type of license they want since there are two types of licenses, namely professional licenses and limited licenses.

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing around seven or eight.

For small and medium enterprises, SAP Business One is an ERP solution they need to consider since it allows them to do integrations with other systems, which can be useful in sectors like retail, manufacturing, or hospitality. One can use the solution for cost-related decisions. SAP Business One can function as an on-premises tool and doesn't need a cloud. Depending on a person's requirements, the tool can be deployed on cloud or on-premises.

I rate the overall solution a ten out of ten.

SAP Business One has modules for different departments like administration, finance, banking, procurement, sales, inventory, production, and services. Each department can directly use SAP Business One, and the financial impact is immediately posted to the finance module. Everything is integrated, and reports are updated with a single click.

Firstly, the top-level view and easy navigation to individual transaction levels. It is beautifully done in SAP Business One. Secondly, each and every module is well-integrated and well-connected. And thirdly, the beautiful reconciliation available in SAP is not easily available in other ERPs.

The warehouse management system requires further improvement. Right now, there is no built-in application for using barcodes or QR codes by the warehouse or operational teams. Customers often rely on third-party add-ons for such features.

There should be a mobile-based handheld application, especially for the warehouse team or the operational team, to use barcode-based or QR-based scanning.

In additional features, it would be great if the mobile application supported barcode and QR code usage. If this feature is available, it would be very useful.

I've been using it for around 11 years. I currently use V10. 

I would rate the stability of this solution as nine out of ten.

The scalability of this solution is limited; it is not easy to extend. Therefore, I would rate the scalability of SAP Business One around seven out of ten. We have almost 300 users in our organization using this solution.

Moreover, we are already planning to increase it.

I would rate my experience with the initial setup around seven to ten for the setup, one being difficult and ten being easy. We prefer cloud deployment.

We outsourced it. Usually, one person is sufficient, but we had two people for the deployment.

The deployment process took one week for SAP Business One.

The pricing is more on the expensive side, so I would rate it ten. It is very expensive.

We were using Dynamic SSL.

I would definitely recommend SAP Business One as it is a very stable and reliable solution compared to other ERPs. It is one of the best ERP options for small to medium enterprises.

Overall, I would rate SAP Business One nine out of ten.

SAP Business One on AWS is a service solution or software, and we use the solution as a middleware component.

As a business technology platform, it is a flexible platform. It enables the customer to do faster integrations, and the solution's functioning requires low cost. It is a different software service product, which enables the customer to deal with the problems and to interact and change technologies fast, which is not complex.

It is hard for the customers to get the product from the market. Improvement-wise, it can shorten its time to reach the markets.

With SAP, we mostly use the integration suite since we are an integration company. We are using many different products on SAP. So, it depends on why a customer is using the solution. My company does not have or use any SAP products. SAP Business One is not bound to any hyperscalers, in particular. It runs on different hyperscalers, like AWS or Azure.

SAP Business One on AWS is a kind of middleware solution. I am a partner of SAP.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten.

I did not face any issues, so I did not have any reason to contact technical support.

The solution's initial setup process was easy.

Pricing for me, it's not very interesting. I think it's priced at a normal level.

I would definitely recommend the solution to those planning to use it.

Overall, I rate the solution a nine out of ten.

We have different customers in multiple industries, such as pharmaceutical manufacturing testing. They use the solution for their entire operation for many functions, such as marketing, purchases, production, and finances. The solution has 16 different implementation verticles.

This solution can be deployed on the cloud or on-premise. The solution can be used with many cloud vendors, such as Alibaba, Microsoft Azure, and Amazon AWS.

The most valuable features of SAP Business One are user-friendliness, ease of use, visibility, and flexibility. Customizing the solution is simple.

The production scheduling, manufacturing, and planning could improve in SAP Business One. Additionally, the projection management module could improve. These functionalities are important in the construction industry we are working in at the moment.

I have been using SAP Business One for approximately 15 years.

The solution is highly stable.

I rate the stability of SAP Business One a nine out of ten.

We have approximately 200 customers using this solution. Our customers have users using this solution ranging from five to a hundred.

The solution is scalable.

I rate the scalability of SAP Business One a seven out of ten.

Most of our issues are resolved at our partner support level, there are very few issues that we need to contact the vendor about.

I rate the support of SAP Business One an eight out of ten.

Positive

The initial setup of SAP Business One is simple.

Once we have signed a contract with the customer for SAP Business One, we mobilize the team and follow the SAP ESET methodology. The team begins by collecting requirements through multiple sessions. Two documents are then prepared, one technical and one functional, followed by the compute configuration step. Once the configuration is complete, training is provided. We then prepare the checklist, followed by the reports, before finally activating the system. This process follows a five-phase approach, known as the five-phase methodology.

The time it takes to implement the solution large caries on the environment, such as size. In some complex environments, the process can take six months.

I rate the initial setup of SAP Business One an eight out of ten.

The price of SAP Business One is high for smaller businesses to afford. The currency plays a large part in the fluctuation of the solution's price when we convert the USD to our local currency. $1,400 is for a limited license and $3,700 is for a professional license.

The prices of the licenses are different depending on the model you choose, such as a limited-use license. 

I rate the price of SAP Business One a seven out of ten.

I would recommend this solution to others, it has good features, many modules, and is user-friendly.

I rate SAP Business One an eight out of ten.

The solution is mainly used by customers in the manufacturing industry, particularly in areas where there is no need for extensive maintenance and quality control modules. Maintenance and quality control modules are not a part of the core SAP Business One. In short, we serve those businesses that are involved in core manufacturing and have a supply chain but don't need quality control and maintenance. The modules that come with SAP Business One are typically used for procurement, sales, or finance, and we, as implementers, are involved in the implementation phase.

The graphical view of connections between different transactions is a valuable feature of the solution.

In SAP Business One, customization can be made easier. Even though UDF is available in the solution, form creation and all such related activities should be made easier.

In the solution's future releases, I would like to see quality control and plant maintenance modules.

My company is a service provider and acts as implementers for SAP, including SAP Business One. So, we implement SAP ERP, and we have been involved in the implementation work for SAP since 2014. As time progresses, new modules or versions get introduced in the solution, and we take up the implementation process for them.

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten. Around 100 users in my organization use the solution.

I rate the technical support a seven out of ten.

Neutral

On a scale of one to ten, where one is difficult, and ten is easy, I rate the initial setup process a seven.

I rate it a seven because they recently came up with the browser access, while many other solutions were already on the browser access for a long time.

Some clients prefer the solution to be deployed on the cloud, while some prefer it to be deployed on-premises. Also, the deployment process takes place in less than a day.

I rate the solution's pricing a six or seven out of ten since it is expensive.

I would tell those planning to use the solution that though it is a good solution, it might not be a complete solution since there are some missing features in it. Overall, I rate the solution an eight out of ten.

We are using it for accounts and finance and also for maintaining third-party transactions and non-CRM transactions.

As we have customized the SAP Business One as per our business requirements, we have found that some of the features that we need are not available in the version of SAP Business One that we are currently using. So we have been advised to move to a higher version that can provide us with all the features that we need. So, I would say that there is definitely room for improvement in SAP Business One in terms of providing more features and functionalities that can cater to the specific needs of businesses like ours.

For additional functionality, my suggestion would be to improve the speed of report generation. The reading and retrieving of data are slow in the system, particularly when generating reports. It takes a huge time to fetch the reports. Another area for improvement is the setup and customization process for SAP Business One.

I have been using SAP Business One for four years.

The stability of the solution is great. I would give it an eight out of ten.

I would rate the scalability a seven out of ten because it is somewhat complex. Our company has seventeen limited and five pro licenses; I’m the only person maintaining the solution. The call team is available, but I’m handling all the IT-related technical parts.

I have not directly interacted with SAP, but our service partner (SAP partner) has been supporting us. However, I’m not happy with the current service partner. Recently, they sent a mail saying that henceforth, we are not going to support SAP Business One. I am looking for a new one as the current service partner has stopped supporting SAP Business One and is now focusing on other business intelligence products. I’m actively working on finding a new partner.

The initial setup is simple if no customization is required, but if customization is needed, it can be quite complicated and time-consuming. Our own customization and implementation project took almost two years for a six-month project. The project is 91% complete, but there are still some hiccups, particularly with the management reports, which represent about 5% of the remaining work. It took a lot of time to test and implement.

An in-house team deployed the solution.

SAP has a high cost of licensing. It is high compared to other licensing options.

Overall, I would rate the product a seven out of ten.

We are using SAP Business One for all finance modules, production, and logistics.

The most valuable feature of SAP Business One is the ability to manage your entire business with one software package.

The solution could improve by having some added authentication, such as SAP CC or SAP S4HANA.

I have been using SAP Business One for approximately eight years.

I have not had issues with the stability of SAP Business One.

SAP Business One is useful for small and medium-sized companies.

We have approximately 65 people using the solution in my organization.

I rate the scalability of SAP Business One an eight out of ten.

The support from SAP is good and there is useful online documentation if we have issues.

We are a growing business and we might switch solutions because this solution is best suited for small to medium-sized companies. 

I rate the support from SAP Business One a nine out of ten.

Positive

The initial setup of SAP Business One is easy. The implementation process did not take long. We have two servers, one for testing and the other for production. We have GIT services for deploying SAP Business One.

We used approximately use two people for the deployment of the solution.

The ROI is good for SAP Business One. We have received cost and time savings. We require fewer resources by using the solution.

The price of SAP Business One is expensive and there is only a standard license.

The vendor maintains the server we use for SAP Business One.

I rate SAP Business One an eight out of ten.

SAP Business One is for small to medium enterprises that like to save time regarding bookkeeping, inventory, purchasing, sales, manufacturing, and project management.

What's most helpful to customers who use SAP Business One is that the solution is fully integrated and easy to use. It's very easy to digest and has many features for small to medium companies.

I also found the built-in KPIs in SAP Business One valuable. You can do business analysis on the solution without integrating it with third-party solutions.

I also like that if you want to add advanced project management or manufacturing or other niches, you can also find many solutions you can integrate with SAP Business One.

SAP Business One could be improved if SAP creates one platform to integrate different solutions, particularly having a multi-company concept rather than having different databases. The solution could be similar to SAP S/4 Hana and the SAP Business ByDesign concept.

I've been working with SAP Business One for thirteen years now.

SAP Business One has been very stable in its twenty-five years in the market. It's the largest of any international ERP solution, with around seventy-five thousand customers all over the globe and about three million users.

Its stability is five out of five for me.

Regarding scalability, SAP Business One is easy to scale. Adding a new solution or business or customizing the solution to fit a specific company is easy. SAP Business One is very scalable, so it's a five out of five.

As a partner, my company provides customer service 24/7 all over the globe. My company has support in eighty-eight countries, and the support my company offers is a five out of five, but for other partners, it's a three or a four.

The number of technical support staff my company assigns to each customer depends on the company size. For example, one support was given to a specific company, but it was too much of a headache for just one staff member.

The initial setup for SAP Business One is straightforward. It's the easiest solution to set up, so it's a five out of five for me.

The deployment strategy I used for SAP Business One is called the ASAP methodology from SAP, or the accelerated implementation methodology. It starts with blueprinting, then realization, and then fine-tuning or the go live. After going live, that's when support happens.

The deployment usually takes three to six months.

You can get ROI from SAP Business One in four to six months. In terms of ROI, it's a five out of five because it's a solution that gets ROI the fastest.

The licensing cost for SAP Business One is affordable, and I'd rate it as four out of five. The license covers the software, the configuration, and the services, but if you want technical support, you'd need to pay for that separately.

My company gives free support to customers who pay the annual maintenance contract.

My company is a service provider for SAP.

I recently provided SAP Business One to customers. I've always offered the latest version of the solution to my customers.

SAP Business One is hosted on the cloud, on-premises, and by subscription. It has multiple options for deployment.

Outside of the MENA region, the solution is on the SAP cloud, but within the MENA region, there's no data center for SAP for the cloud version, so SAP Business One is hosted on a partner-managed cloud.

One consultant can deploy SAP Business One from end to end, with assistance from multiple teams from multiple stakeholders from the customer side.

The number of users of SAP Business One varies. Some companies have three thousand users, while some have five users. It's based on the company size and business processes rather than the company's revenue.

The solution is suitable for small, medium, and large enterprises, depending on the business process.

My rating for SAP Business One is nine out of ten.

Choosing a solution for whatever purpose, for example, adjusting the procurement cycle, looking into the costing for your manufacturing company, or integrating invoices, requires a reliable solution, one that you can implement quickly and securely, and that could be SAP Business One.