We use the product to manage our inventory, finances, work order, and purchase order system.
Planning and Forecasting at Selec Controls Pvt. Ltd.
Provides customization features and has good technical support services
Pros and Cons
- "The initial setup is manageable."
- "There is some room for improvement with the scalability and the pricing of the product."
What is our primary use case?
What is most valuable?
Overall, it is a good product. It solves our purpose. It has customization features as well.
What needs improvement?
There is some room for improvement with the scalability and the pricing of the product.
For how long have I used the solution?
I have been using SAP Business One on AWS for 12 years.
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SAP Business One
March 2026
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What do I think about the stability of the solution?
I rate the stability of this product an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the product a seven out of ten.
How are customer service and support?
We contacted the technical support team a couple of times. The experience was good.
How was the initial setup?
The initial setup is manageable.
What's my experience with pricing, setup cost, and licensing?
The product is moderately priced. Initial costs are good, but maintenance is usually higher. They reduce the yearly license renewal cost by two to three percent.
What other advice do I have?
It is a good system. I would rate SAP Business One on AWS an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Information Technology at Biogenomics Limited
Useful modules, full featured, and reliable
Pros and Cons
- "The most valuable feature of SAP Business One is all the functionality of the modules together. It is a full-featured solution."
- "The price could improve for SAP Business One."
What is our primary use case?
SAP Business One is used for many business tasks, such as purchase requisition, PO creation, vendor management, and virtual management.
What is most valuable?
The most valuable feature of SAP Business One is all the functionality of the modules together. It is a full-featured solution.
What needs improvement?
The price could improve for SAP Business One.
For how long have I used the solution?
I have been using SAP Business One for approximately eight years.
What do I think about the stability of the solution?
I rate the stability of SAP Business One a nine out of ten.
What do I think about the scalability of the solution?
I rate the scalability of SAP Business One an eight out of ten
How are customer service and support?
We use support from a third-party company. We do not use the vendor's support.
Which solution did I use previously and why did I switch?
I used SAP S4HANA prior to SAP Business One. SAP Business One uses Microsoft Windows as the operating system while SAP S4HANA uses Linux.
How was the initial setup?
The initial setup of SAP Business One is not complex. The implementation can take approximately two weeks to complete.
I rate the initial setup of SAP Business One an eight out of ten.
What about the implementation team?
We used a third party for the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
I rate the price of SAP Business One a seven out of ten.
What other advice do I have?
I recommend this solution to others.
I rate SAP Business One a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP Business One
March 2026
Learn what your peers think about SAP Business One. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,286 professionals have used our research since 2012.
Delivery Head, Emergys India at a computer software company with 501-1,000 employees
High availability, helpful support, and increased operation transparency
Pros and Cons
- "The most valuable feature of SAP Business One is the price and reputation of the vendor. The solution is widely accepted around the world."
- "The analytics data capabilities could improve which will provide businesses with much more insight into how their companies are performing."
What is our primary use case?
SAP Business One is an Enterprise Resource Planning (ERP) software that enables businesses to oversee various domains, including financial management, inventory control, equipment tracking, supply chain management, and sales operations.
The solution can be deployed on-premise and on the cloud. There is no limitation on what cloud provider can be used.
What is most valuable?
The most valuable feature of SAP Business One is the price and reputation of the vendor. The solution is widely accepted around the world.
What needs improvement?
The analytics data capabilities could improve which will provide businesses with much more insight into how their companies are performing.
For how long have I used the solution?
I have been using SAP Business One for approximately 14 years.
What do I think about the stability of the solution?
SAP Business One is a reliable solution.
I rate the stability of SAP Business One a nine out of ten.
What do I think about the scalability of the solution?
The solution can be used for multinational and small-sized companies.
We have customers with 10 to 300 people using the solution.
The solution can scale well.
I rate the scalability of SAP Business One a nine out of ten.
How are customer service and support?
The support from SAP Business One is helpful.
I rate the support of SAP Business One a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not used a similar solution to SAP Business One.
How was the initial setup?
The installation process requires time to complete and it is complex. It is an enterprise-grade solution. The solution could take approximately two to three months to implement.
What about the implementation team?
There is an expert needed to implement the solution. We do the implementation of the solution for our customers.
What was our ROI?
Based on our past collaborations with other clients, we've found that they benefit from increased transparency in their supply chain, order management, payment collections, and financial operations. This is precisely why the solutions are highly favored across diverse use cases.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
The licensing cost of the solution depends on the geography, but SAP provides discounts. There are implementation cost
What other advice do I have?
Two consultants are sufficient for the maintenance of this solution.
I would recommend this solution to others.
I rate SAP Business One a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Vice President at Ayurvet Limited
Good ERP software for overall company management
Pros and Cons
- "SAP Business One consolidates various functions, including production, sales, inventory, and purchase management."
- "There are issues with inventory management and quality management."
How has it helped my organization?
Our organization has been using SAP Business One as an ERP software for overall company management, which includes production, sales, inventory management, and purchase management.
What needs improvement?
We have continued to use SAP Business ONE due to its add-ons and customization options, but there are still some areas that could use improvement. Otherwise, there are issues with inventory management and quality management, as well as the software not providing detailed information for production.
We managed to continue using SAP Business One with the help of add-ons.
For how long have I used the solution?
I have been using SAP Business One for the past eleven years. The current version we are using is 9.2.
What do I think about the scalability of the solution?
The solution is scalable. I would rate it a seven out of ten.
How are customer service and support?
I would give technical support a six out of ten. There is room for improvement, particularly in areas such as quality management, production operations, and store inventory management. We faced some constraints but managed to overcome them by using add-ons.
How would you rate customer service and support?
Neutral
How was the initial setup?
We deployed the solution on the premises, on our own servers. The whole process took almost a year.
What's my experience with pricing, setup cost, and licensing?
I would rate the cost of licensing SAP Business One a six out of ten, with one being low-priced and ten being very expensive.
What other advice do I have?
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Developer at a consultancy with 11-50 employees
I like the monthly order management capabilities
Pros and Cons
- "I like the monthly order management features."
- "Business One lacks built-in HR features."
What is our primary use case?
We use Business One for finance, order management, and inventory.
How has it helped my organization?
Business One is helpful when the company wants to change a process because it tells you the best practices for a company of the same size.
What is most valuable?
I like the monthly order management features.
What needs improvement?
Business One lacks built-in HR features.
For how long have I used the solution?
I have used SAP Business One for one or two years.
What do I think about the stability of the solution?
I rate Business One seven out of 10 for stability.
What do I think about the scalability of the solution?
I rate Business One seven out of 10 for scalability.
How are customer service and support?
We use a partner for support.
How was the initial setup?
I rate Business One four out of 10 for ease of implementation.
What's my experience with pricing, setup cost, and licensing?
The price depends on your use case. We have to pay extra for a third-party HR solution because SAP doesn't have that.
What other advice do I have?
I rate SAP Business One eight out of 10. My advice is to be ready to implement your ERP. Before selecting an ERP and starting the project, you must have a conversation with your users and clearly define your requirements. You need to familiarize them with the concept of an ERP so they can help you implement the project.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Consultant at Quadricit
User-friendly, effective business module, and scales well
Pros and Cons
- "The most valuable feature of SAP Business One is its user-friendly and useful business module."
- "The solution could improve by having better integration with other systems and reporting."
What is our primary use case?
I was using this solution for small to medium-sized businesses.
How has it helped my organization?
The solution has helped customers because it is more user-friendly than the SAP ERP.
What is most valuable?
The most valuable feature of SAP Business One is its user-friendly and useful business module.
What needs improvement?
The solution could improve by having better integration with other systems and reporting.
For how long have I used the solution?
I have been using SAP Business One for approximately 10 years.
What do I think about the stability of the solution?
I rate the stability of SAP Business One an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of SAP Business One an eight out of ten.
How are customer service and support?
I rate the support of SAP Business One a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup of the solution is straightforward.
What about the implementation team?
We used less than 10 people to deploy the solution.
What was our ROI?
I have seen a return on investment using SAP Business One.
What's my experience with pricing, setup cost, and licensing?
I rate the price of SAP Business One a seven out of ten.
What other advice do I have?
I would recommend this solution to others. It is a good solution.
I rate SAP Business One an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Business Development Manager at Softcore Solutions Pvt. Ltd
Strong production capabilities, highly scalable, and reduces management personnel
Pros and Cons
- "SAP Business One has valuable and helpful features for standard utilities, such as sales, purchasing, inventory, and finance, including Indian localization. Additionally, it is strong in the area of production. It has enhanced capabilities in advanced production planning, maintenance, and other features as needed through the use of add-ons provided by partners. These add-ons run within the solution and can be provided to customers based on their specific production needs."
- "The standard SAP Business One is sufficient for the Indian region. There is no need for further enhancement as custom solutions can be designed and developed to meet specific needs. For example, HR and payroll is not a standard feature of the solution, but they can be created as a separate custom solution. However, payroll is not a standard function due to the varying norms and regulations across India's 29 states and union territories. Therefore, a standard payroll solution cannot be provided by SAP to add utility and features. Adding it would lead to different versions of the solution and more complexity in managing them. However, it would be useful to have addons to cover the other states which have different regulations."
What is our primary use case?
The main use case for SAP Business One is for small and medium-sized enterprises in various industries, such as manufacturing, trading, and services. It can be implemented across various domains.
What is most valuable?
SAP Business One has valuable and helpful features for standard utilities, such as sales, purchasing, inventory, and finance, including Indian localization. Additionally, it is strong in the area of production. It has enhanced capabilities in advanced production planning, maintenance, and other features as needed through the use of add-ons provided by partners. These add-ons run within the solution and can be provided to customers based on their specific production needs.
What needs improvement?
The standard SAP Business One is sufficient for the Indian region. There is no need for further enhancement as custom solutions can be designed and developed to meet specific needs. For example, HR and payroll is not a standard feature of the solution, but they can be created as a separate custom solution. However, payroll is not a standard function due to the varying norms and regulations across India's 29 states and union territories. Therefore, a standard payroll solution cannot be provided by SAP to add utility and features. Adding it would lead to different versions of the solution and more complexity in managing them. However, it would be useful to have addons to cover the other states which have different regulations.
For how long have I used the solution?
I have been using SAP Business One for approximately 12 years.
What do I think about the stability of the solution?
SAP Business One is highly stable in regions or countries where the taxation norms are simple, such as European and American companies. However, in regions such as India or Asia, where more customizations are required, it may be less stable. In those cases, support would be needed to manage stability.
I rate the stability of SAP Business One an eight out of ten.
What do I think about the scalability of the solution?
The scalability of SAP Business One is great. It is highly scalable and can be designed and developed to add any kind of features and functionalities required. Additionally, it is highly integrable with other third-party applications.
I rate the scalability of SAP Business One a ten out of ten.
How are customer service and support?
The support typically provides query resolution for the customers and customization if it is required.
I rate the support from SAP Business One a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of SAP Business One is straightforward, but it depends on the specific processes and requirements of the organization. It may need to be configured to fit the organization's needs.
The implementation for a trading company will take a minimum of two and a half months. If it is a manufacturing company, the time can be higher, approximately eight to nine months.
I rate the initial setup of SAP Business One an eight out of ten.
What about the implementation team?
We used three to four technical people for the implementation of the solution.
What was our ROI?
Utilizing SAP Business One can greatly reduce the people needed for management and time efforts for the organization. Additionally, when it comes to managing inventory, using the solution can lead to a significant ROI by reducing leakage and inefficiencies. We estimate that by using this system, inventory management costs can be reduced by five to eight percent.
I rate the ROI from SAP Business One an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
The price of SAP Business One is not comparable to other solutions. SAP is a well-known brand, and its price is on the higher side. However, if the solution offers the right fit for an organization the price is not a major concern for those who choose to use it.
There are two main types of licenses, one for administrative management and the other for users. Users are the ones who input the transactions. In addition, there are other licenses, such as integration licenses that are provided as needed. However, generally, there are two types of licenses.
What other advice do I have?
SAP Business One does require annual maintenance and support from the partner who implemented the solution after implementation. We provide maintenance to our customers the solution.
A dedicated team is responsible for providing support services for SAP Business One, consisting of approximately 32 individuals. This support is available 24 hours a day, seven days a week as customers are located in various time zones, including India, Asia Pacific, the Middle East, and European countries.
I rate SAP Business One a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Project Manager at a tech services company with 51-200 employees
A scalable solution, but it can be improved by allowing customers to move to cloud
Pros and Cons
- "The solution is scalable."
- "More support can be provided on the web client end."
What is our primary use case?
Our primary use case for the solution is as implementers for our customers.
What is most valuable?
The most valuable feature depends on the requirements.
What needs improvement?
The solution can be improved by allowing customers to move to the cloud. Additionally, more support can be provided on the web client end.
For how long have I used the solution?
We have been using the solution for a year and are currently using version 10.
What do I think about the scalability of the solution?
The solution is scalable. There are currently six users utilizing the solution.
How was the initial setup?
The initial setup is not difficult for on-premises but difficult for cloud. Implementation took approximately six months.
What other advice do I have?
I rate the solution a six out of ten. The solution is good but can be improved by providing options for the solution to be moved to cloud.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: March 2026
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