Salesforce Sales Cloud Reviews

Generally speaking, Salesforce is for tracking all the processes within the company. We use Salesforce to keep track of candidates and provide an overview of what's happening in the company. It can also tell you what your colleagues are doing. 

Salesforce helps up keep track of candidates.

I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern. 

We've been using Salesforce for about five months. 

Yeah

I think Salesforce is scalable. We have almost 2,000 users. 

I would rate Salesforce Cloud six out of 10. I'm not sure if I would recommend it. I guess it depends on what you're using it to do. I don't know if it's the best, actually. Maybe I would say no. It's like asking me, "Would you recommend a bike?" If it's a flat street, yes. 

I am fundamentally a consultant to businesses exploring CRM solutions. My first choice, subject to the customer's budget, is Salesforce. At my office, we have been using Salesforce primarily for lead management, sales cycle management, renewal management, and sales performance management. We have also integrated it with our help desk and our HRMS. 

We use the Salesforce Platform edition with 300 objects which gives us a phenomenal ability to develop specific functionalities that we need for our unique requirements.

An integrated approach to CRM always helps in streamlining activities across all the departments. We have been able to better our response times, reduce our sales cycles, and have increased overall sales revenue. Similar results have been observed for all our customers who have implemented and adopted SalesCloud in the right manner. 

We have developed a module for integrating our digital marketing tool with Salesforce. The campaign ROI monitoring ability has helped us to increase our marketing effectiveness to a great extent.

There are many extremely useful features. Lead scoring is useful for automatically signaling the importance and urgency of acting on any particular lead. Website integrations are useful for getting in the lead data into Salesforce along with auto-tagging of the customer's point of interest. The automation rules that have been set up across all modules deliver tremendous value by speeding up things, ensuring process compliance, and increasing productivity. 

The customized and role-based dashboards help our team to make the right decisions.  

Featurewise, the product almost has all CRM features that one can think of. Beyond CRM, if the integration with MS Office can be made tighter and smoother, that could be great value for customers. Especially integrating MS Word and MS Excel would be really useful. 

If a lighter version of CPQ is made available, it would help many midsize customers. As of now, Salesforce is the most expensive CRMs out there - making it a bit more affordable will help them in a big way. 

There are also certain restrictions on the reports in terms of the number of records. Ideally, that should be removed.

I've used the solution for more than seven years.

The solution is extremely stable. We haven't seen any nasty surprises. trust.salesforce.com is a great place to check the stability and dependability of Salesforce.  

Irrespective of the number of concurrent users, the automation rules, reporting requirements, workflows etc, the system performance remains the same. There is no performance degradation by additional of number of users or increase in data or increase in automations or functionalities whatsoever. 

trust.salesforce.com gives a real-time view of all salesforce datacentres and the various clouds in terms of their health, availability, uptimes, maintenance status, security and compliances. There is a lot more indepth information if one really wants to dig deeper. 

It is highly and seamlessly scalable. it is very robust at any scale.

This is not applicable to us. However, the back-to-back support from Salesforce has been pretty good.

Positive

We have used a homegrown application earlier. Switching to Salesforce was due to the capabilities provided by the Salesforce platform. It practically molds itself as per an organization's working style. 

It wasn't complex for us as we are ourselves are implementation partners. For customers, it can turn out to be pretty overwhelming. 

There are so many features and so many possibilities, it is very easy for anyone to keep asking for more. That is often the biggest pitfall. A step-by-step phased approach is usually more successful.

We have a highly skilled implementation team.

We've seen an ROI of at least 20%.

Salesforce surely is one of the most expensive CRMs out there. However, if implemented in the right manner and adopted extensively, it does deliver a great value to the organization. 

While deploying Salesforce, I would generally suggest engaging a consultant for optimizing the license costs. Salesforce sales team may try to oversell. A 3rd party consultant like us can help you with an unbiased opinion. 

We did not evaluate others while choosing for ourselves. However, as a consultant, we frequently need to show customers comparisons with Navision, SAP, and Oracle.

My main use case for this solution is for the sales and marketing team to gather leads and convert them to accounts. Using Salesforce, they gather information and log calls, texts, and meetings. We also use Salesforce to set up price books.

Salesforce has been very useful during the COVID-19 pandemic, as its database contains all our customer history, so we were able to maintain our customer relationships.

The most valuable feature Sales Cloud provides is that it allows teams to convert leads to opportunities and accounts. We can use its forecasting feature to tell us the expected sales volume and its target feature to see how the pipeline is forecasting. The dashboard also allows managers to monitor their teams' performance.

An area for improvement would be to open the door for other partners to develop interfaces for software integration. In addition, the amount of storage provided is limited, so the product is less cost-effective when working with larger amounts of data.

This solution is very easy to scale, thanks to the processes builder and the automation process builder. We can scale and customize the solution as we want, according to the business.

I'm very satisfied with the technical support.

The initial setup was fairly complex as there is a full cycle of operations to consider when deploying.

I implemented through an in-house team.

There are a variety of licenses available depending on the customer's needs. Implementation and add-ons may be additional costs.

Salesforce is very flexible and provides developmental tools in case you have special requirements. I think this is a very, very good product that can help many organizations to achieve success, and that is suitable for all sizes of organizations. I would recommend not going with every feature, as this is a wide and flexible product, so get to know the product before implementing it. I would rate this solution as ten out of ten.

The solution allows us to download figures and track client progress. It's very clear and enables us to create certain diagrams and charts for analyzing the figures. 

The best features of the solution are its performance and stability. 

The licensing price could be cheaper. I have addressed this with my IT department and, apparently, we spend a lot of money. 

We have been using Salesforce Sales Cloud over the course of the last two years.

The solution has good stability.

As the solution is very flexible, I plan to recommend to the rest of the company, the one which is multinational, that we increase its usage. 

I have not had occasion to contact technical support. 

As the solution is cloud-based, its installation is straightforward. 

The deployment and maintenance of the solution can all be handled within a single working environment. I am on the management side of things. 

The price of the license could be more cost-effective. I understand from the IT department that we spend much money on this. 

The subscription is on a monthly basis. 

We did not evaluate other CRM systems prior to going with the solution. 

There are around 70 users making use of the solution in our organization. 

I would certainly recommend the solution to others. 

The solution has great performance and it makes it very easy for new people to locate information. 

I rate Salesforce Sales Cloud as a nine out of ten. 

We primarily use the solution for managing our organization's leads and our customer accounts.

Salesforce has made it so much easier to expedite the process of getting the information about our leads and clients. It's really sped everything up in a major way.

The solution is very user-friendly. Anyone can jump on and start working.

The product is very fast and responsive. There's no lag time when you are on the platform.

The initial setup is very easy.

The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions.

The solution probably has between 300-500 features already. I can't think of one they are lacking.

The solution is quite expensive.

I've been using the solution since 2012. It's been a long time. I'd say it's just under a decade at this point.

The product is largely stable and dependable. Every once in awhile, you may get a bug or glitch. However, it's rare, and it rarely affects our work.

The solution is very scalable. It scales quite well, as a cloud solution.

We only have five people on the platform currently. It's not too many. We have one administrator and two or three sales people that are on it regularly.

We are not very satisfied with technical support. You have to go through these gateways, and sometimes the support will respond, and sometimes they don't respond at all. It's all depending on if you're a paid subscriber to the support or not. If you are not, then they won't respond. It's lacking. If we bought the service, they should want to help us, and yet the way it's set up, that's not the case at all.

Overall, I'd rate the technical support at a six out of ten.

I used to NetSuite, however, it was a very long time ago at this point. It's almost been ten years.

The initial setup isn't complex at all. It's very straightforward. It's basically an out-of-the-box product. You don't have to play around with configurations.

The solution isn't cheap. It's very costly for an organization like ours. It's also expensive to integrate the solution with other products.

We're a Salesforce customer. We don't have a business relationship with the company.

We're using the enterprise version of the solution.

It's a good product. It's perfect for people who really want to grow their company. If they have resources to really spend on organizing their leads and clients then Salesforce is a pretty good option. That said, it is not for everybody.

On a scale from one to ten, I'd rate this solution at a six. If it was more competitively priced and was a little less complex, I'd rate it higher. It's just too big for us.

We primarily use this solution for CRM, process automation, and our operational database.

It has allowed us to bring together functions previously spread across many other packages.

The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions.

The cost of this solution could be improved. It is pricey, although worth it now that they have bumped up default storage amounts.

We have been using Salesforce Sales Cloud for eight years.

• Email marketing
• Full sales cycle
• CRM to record everything.

You must have a process and record everything to automate and keep track.

Learning how to generate specialized reports. The more metrics and understanding of functionality, the better.

If you don't have sysadmin rights, you can be hamstrung doing many things manually and one at a time.

• Business development
• Account management
• Sales governance
• Lead management
• Forecasting
• Onboarding new reps 

• Predictive sales data
• Account/territory governance
• Lead management
• Marketing/sales synergy 

It has custom fields and custom reports which can align to our business objectives and marketing focus. 

• Auto clean for duplicate leads, accounts, and contacts needs improving. 
• When importing from other apps, it gets messy.