Salesforce Sales Cloud Reviews

My primary use case is for business opportunities, following sales and pre-sales actions, and contacting customers.

In the next release, I would like to see more integration.

I have been using this solution for two years.

This is a stable product.

I have previously used Sugar Enterprise and Hubspot CRM.

This product isn't the cheapest.

I would recommend comparing this product with others before implementing it, as it's not the cheapest, and you may not use all of its functions. I would rate this solution as eight out of ten.

Public Cloud

• Business development
• Account management
• Sales governance
• Lead management
• Forecasting
• Onboarding new reps 

• Predictive sales data
• Account/territory governance
• Lead management
• Marketing/sales synergy 

It has custom fields and custom reports which can align to our business objectives and marketing focus. 

• Auto clean for duplicate leads, accounts, and contacts needs improving. 
• When importing from other apps, it gets messy. 

More than five years.

• Sales reports
• Graphics

It has allowed the Sales Directors to have better visibility about pipelines and working deals.

Sale items for complex-solution sales.

We've used it for a year and a half.

No issues encountered.

No issues encountered.

No issues encountered.

We haven't needed to use support as we have a specialised partner.

We used an alternative solution but it didn't meet our expectations on user interface and data consolidation. We switched, as Sales Cloud exceeded our expectations in these areas.

It was very straightforward. The only problems with the initial setup was created by us in our discussions about our internal sales process.

We used an internal team with help of an hired partner specialized in the platform.

We haven't calculated the ROI because our main objective was to provide an effective solution that our sales team can use without issues.

I would recommend this product for beginners and advanced sales teams. Considering the alternatives that I know, it is the best solution.

As a Software sales professional, Salesforce.com helps me greatly organize the multitude of complex sales cycles I manage on a daily basis. The interface is very intuitive. I also appreciate the ability to customize the application for my particular business. And, I appreciate it's ability to integrate with other cloud and desktop products.

The mobile application for Salesforce.com is somewhat lacking. I would have expected more from this leading organization. I also at times am frustrated my the response time as I am logging activities in the system. I seem to be waiting on a page to load. This wasted time can add up over a day.

Lots of functionality and it is a customizable interface.

There is TOO much functionality and it is far too complex. Not a user-friendly interface with overkill features that diminish the point of having the system in the first place.

Best of breed SAAS solution, easy to deploy globally, easy to customize to comply with any business process, ideal for small-growing organizations. Very intuitive, and widely accepted by sales people. On-going innovation, with zero investment in upgrades.

Become VERY expensive as you grow. Endless number of limitation force license upgrade to Enterprise and then to Unlimited, and to double the price per user. Many additional hidden costs pop-up in time. Insufficient reporting and dashboards functionality.

Great flexibility Fast tools to get up an running Robust measures to guarantee quality of service and development

No free SQL like Query Analytics tool (you are limitied to a certain amount of tables you can include in a query/report)

Easy to understand and logical GUI. Flexible and easy to use report wizard and exports

Difficult to manage data quality over time