it_user8388 - PeerSpot reviewer
Director of Operations at a tech vendor with 1,001-5,000 employees
Vendor
Popular
Salesforce Platform Adds Mobile Support
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user4401 - PeerSpot reviewer
it_user4401Developer at a transportation company with 1,001-5,000 employees
Vendor

Salesforce is specific to its own platform and not going after a general purpose audience of mobile developers. That is not a bad strategy as it can quickly build up a portofolio of mobile apps tied to its backends that preempts its large customer base from thinking about switching.

Pablo Lage - PeerSpot reviewer
Channel Sales Director at Quest Software
MSP
Top 20
Scalable CRM used to track customer activities, opportunities and contact information
Pros and Cons
  • "We use this solution to track customer activities, opportunities and contact information."
  • "The interface could be more user-friendly and offer more customization."

What is our primary use case?

We use this solution to track customer activities, opportunities and contact information.

What needs improvement?

The interface could be more user-friendly and offer more customization.

For how long have I used the solution?

I have used this solution for two years but the company I work for has been using it for many more years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

The technical support for this solution is very good.

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Salesforce Platform
March 2024
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Luís Silva - PeerSpot reviewer
Chief Technical Lead at Human Code
Real User
Top 10
CRM suitable for medium to large enterprises that allows fast delivery of applications to the end user
Pros and Cons
  • "It is a platform that allows you to get applications quickly to the end user in a secure way."
  • "The integration of Salesforce with other solutions could be improved."

What is our primary use case?

I custom develop this solution for different clients. It is a platform that allows you to get applications quickly to the end user in a secure way. It is a fast and easy solution but it is not cheap. 

What needs improvement?

The integration of Salesforce with other solutions could be improved.

For how long have I used the solution?

I have 11 years experience working with Salesforce

What do I think about the stability of the solution?

This is a very stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

The customer service team at Salesforce get the job done but they are not fast. The technical support could be improved. 

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The cost of this solution depends on negotiations. It is somewhere between expensive and reasonable. There is always additional costs for consulting services. It's the kind of solution that requires consulting, but it is not a licensing cost. It is a consulting cost. It is CAPEX versus OPEX.

What other advice do I have?

I would recommend this solution for medium to large enterprises. 

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
CEO Unicloud - OKTA Israel at Unicloud
Real User
A great platform that is stable, simple to set up, and has good sales and marketing tools
Pros and Cons
  • "The standard sales and marketing tools that Salesforce provides on the platform are the most valuable."
  • "It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy."

What is our primary use case?

We are using it as a standard CRM solution for sales and marketing. We are using the lightning version.

What is most valuable?

The standard sales and marketing tools that Salesforce provides on the platform are the most valuable.

What needs improvement?

It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We're basically a small company. We didn't have any requirements for growth. We have around ten people who are using this solution.

How are customer service and technical support?

We have not contacted them.

How was the initial setup?

It is straightforward, but it is an ongoing implementation. It changes depending on our usage and use cases. It also changes depending on the changes in the market, customers, and so on.

What's my experience with pricing, setup cost, and licensing?

It is expensive. Licensing is on an annual basis. 

What other advice do I have?

I would recommend this solution. I am using it, and I am happy with it. I don't see any major issues. It is a great platform. 

I would rate Salesforce Platform an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Lead Account Manager Full-time at a tech vendor with 501-1,000 employees
Real User
CRM used to surface trends and inform decisions on events and marketing campaigns.
Pros and Cons
  • "We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns."
  • "The reporting for Salesforce could be approved. It is a manual process and it would be useful to have a guide or videos on how to generate reports or any other cool things that you could do with the platform."

What is our primary use case?

We use this solution to maintain the information of our existing customers. We generate reports and analyze how customers have been interacting with the company. We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns. 

What is most valuable?

This solution is accurate. 

What needs improvement?

The solution is not completely user-friendly, but it is user-friendly enough to support our day to day work. The Lighting version could be more smooth. We keep opting for the Classic version because it seems that it is least likely to get stuck. The Lighting version needs to be faster and easier to be able to get the information that we want.

The reporting for Salesforce could also be approved. It is a manual process and it would be useful to have a guide or videos on how to generate reports or any other cool things that you could do with the platform.

For how long have I used the solution?

I have been using this solution for one and a half years. 

What do I think about the stability of the solution?

This is a stable solution. The Lightning version is a tad slow but the Classic version is more user-friendly.

How was the initial setup?

The solution comes ready to use and there was nothing that we needed to do to get started. It was a matter of accessing the application and logging in using our credentials for our day to day work. As a first time user, the training that we were given helped us understand how to navigate the platform.

What other advice do I have?

From an employee point of view, I would recommend Salesforce. It is user-friendly. 

I would rate this solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Territory Account Manager at a tech vendor with 51-200 employees
Real User
Top 20
Keeps track of your customers' activity however it needs to be re-platformed
Pros and Cons
  • "The solution is used to track our customers."
  • "Salesforce needs to be re-platformed, or re-architected, making it lighter."

What is our primary use case?

We use Salesforce to keep track of our customers' activity.

What is most valuable?

The solution is used to track our customers.

What needs improvement?

Salesforce needs to be re-platformed, or re-architected, making it lighter. It also needs an easier code to work with.

Initial setup should be easier and faster. 

Personally, I do not see that much value in Salesforce.

For how long have I used the solution?

I have been using Salesforce for 10 years.

What do I think about the stability of the solution?

Salesforce is stable.

What do I think about the scalability of the solution?

This is a scalable solution.

How was the initial setup?

The initial setup could be done faster if it was easier. 

What other advice do I have?

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Abhishek Gautam - PeerSpot reviewer
Principle Product Manager at a tech vendor with 5,001-10,000 employees
Real User
Top 5
Useful data management, plenty of report filters, but UI could improve
Pros and Cons
  • "The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
  • "Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."

What is our primary use case?

We are using the Salesforce Platform mainly for forecasting and budgeting. We use it for everything related to the customer's data.

What is most valuable?

The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation.

What needs improvement?

Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users.

For how long have I used the solution?

I have been using the Salesforce Platform for approximately four years.

What do I think about the stability of the solution?

Salesforce Platform is highly stable.

What do I think about the scalability of the solution?

The scalability of the Salesforce Platform is good. It can scale up and down to our needs.

We have approximately 1,000 people using this solution in my organization and it is being used daily. Many people in different roles are using the solution, such as sales managers, sales representatives, and system engineers.

How are customer service and support?

I have not used the support from Salesforce Platform.

Which solution did I use previously and why did I switch?

I have not used another solution other than Salesforce Platform in this category.

What about the implementation team?

When there is a need to update the solution I do it and it is simple. We have a team that did the implementation of the Salesforce Platform.

What other advice do I have?

The Salesforce Platform has not gone down in the time we have used it, it is very stable. I would recommend this solution to others.

I rate Salesforce Platform a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior System Engineer at a tech services company with 51-200 employees
Real User
Works very well and is useful for keeping track of appointments and sales opportunities
Pros and Cons
  • "It works beautifully. I haven't had any errors."
  • "When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."

What is our primary use case?

I use it for keeping track of my appointments in their calendar, and I use it to view opportunities for sales that my sales force puts in there for us. I am using its latest version.

What is most valuable?

I have used only two features. I use the calendar to keep track of my appointments, and I also use it to view the opportunities. You can put your clients' names in there along with their contacts and the opportunity for sales with them.

It works beautifully. I haven't had any errors.

What needs improvement?

When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

I didn't have any issues. Everything has been good.

What do I think about the scalability of the solution?

I haven't tried to scale it. We have about a hundred users.

How are customer service and support?

I have not used their tech support.

Which solution did I use previously and why did I switch?

We did use something, but I don't remember what it was.

How was the initial setup?

I didn't install it or configure it. Our company did that. I just used it.

What's my experience with pricing, setup cost, and licensing?

I didn't buy it. I just use it.

What other advice do I have?

I would advise making sure that you have a plan for how you're going to configure it so that you do things right the first time. We've changed the way we use it several times. We have improved our workflow in there over time. This was just because of the way we were first using it or the way we had configured it. There is nothing wrong with the product.

I would rate it an eight out of 10. As soon as I get used to the changed look and feel, it'll probably go back up to 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Salesforce Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Salesforce Platform Report and get advice and tips from experienced pros sharing their opinions.