Founder at a tech services company with 1-10 employees
Real User
Extensive, user-friendly, flexible, and stable
Pros and Cons
  • "It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."
  • "Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive."

What is most valuable?

It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce.

What needs improvement?

Getting reports in Salesforce is sometimes a little bit difficult. You need to do a lot of things to get detailed reports. This feature can be improved. Its price can also be improved. It is currently expensive.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

It is stable. I didn't experience any bugs or limitations with Salesforce.

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November 2022
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How are customer service and support?

I have never contacted them. Our IT guys contact them.

How was the initial setup?

I don't do the setup, but I can say that it was user-friendly.

What about the implementation team?

It was done by our IT guys.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend this platform to others. I would rate Salesforce Platform an eight out of ten. It needs better pricing and reporting.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Real User
A stable and scalable solution with good performance, usability, and support

What is most valuable?

Its stability, performance, and usability are most valuable.

What needs improvement?

Its documentation and price should be better.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have 10,000 users of this solution in our organization.

How are customer service and technical support?

Their technical support is very good.

Which solution did I use previously and why did I switch?

We were using Microsoft Dynamics, which was server-based. We were looking for a cloud-based solution, and we went for Salesforce.

How was the initial setup?

Its installation is straightforward.

What about the implementation team?

It is deployed by our admin. We have 20 people for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. Its licensing is on a monthly basis.

What other advice do I have?

I would recommend this solution to others. I would rate Salesforce Platform an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Salesforce Platform
November 2022
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
657,849 professionals have used our research since 2012.
Vishal Karanjkar - PeerSpot reviewer
Site Head - IOT NW Products & Solutions at Itron, Inc.
Real User
Top 5
Reliable and high availability

What is our primary use case?

We use the Salesforce Platform for all the CRM activities in the organization.

What needs improvement?

Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure.

For how long have I used the solution?

I have been using the Salesforce Platform for approximately four years.

What do I think about the stability of the solution?

Salesforce Platform is stable.

What do I think about the scalability of the solution?

The scalability of the Salesforce Platform is good.

We have 2,000 to 5,000 users using this solution. The product management uses it extensively.

How are customer service and support?

We have used the support and I have not heard anyone complaining about the level of support.

What other advice do I have?

I would recommend this solution to others.

I rate Salesforce Platform a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
WWT at a tech services company with 5,001-10,000 employees
MSP
CRM solution successfully used for forecasting and tracking sales contacts and opportunities

What is our primary use case?

We use Salesforce for all of our customer resource management, forecasting and tracking our contacts and opportunities. We also use it to make internal requests.

What is most valuable?

It is an easy product to use and does great things for our company. It keeps track of all of our sales activity.

What needs improvement?

A company needs to carefully consider how they set up Salesforce in order to ensure it benefits them. 

For how long have I used the solution?

I have been using Salesforce for 16 years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution due to the fact that it is cloud based. We have 3000 users on Salesforce. 

What other advice do I have?

I would rate this solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Territory Account Manager at a tech vendor with 51-200 employees
Real User
Keeps track of your customers' activity however it needs to be re-platformed

What is our primary use case?

We use Salesforce to keep track of our customers' activity.

What is most valuable?

The solution is used to track our customers.

What needs improvement?

Salesforce needs to be re-platformed, or re-architected, making it lighter. It also needs an easier code to work with.

Initial setup should be easier and faster. 

Personally, I do not see that much value in Salesforce.

For how long have I used the solution?

I have been using Salesforce for 10 years.

What do I think about the stability of the solution?

Salesforce is stable.

What do I think about the scalability of the solution?

This is a scalable solution.

How was the initial setup?

The initial setup could be done faster if it was easier. 

What other advice do I have?

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Process Specialist - Operational Excellence at a non-profit with 51-200 employees
Real User
Top 10
Flexible, highly scalable, and reliable

What is our primary use case?

This solution can be used for managing customer relations.

What is most valuable?

One of the main features of the solution is it is flexible.

What needs improvement?

The reporting needs improvement and the dashboard could have more components added.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The solution is scalable and it is one of its best features.

How are customer service and technical support?

The technical support has been fine.

What other advice do I have?

I would recommend this solution to others.

I rate Salesforce Platform a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pablo Lage - PeerSpot reviewer
Channel Sales Director at Quest Software
MSP
Top 20
Scalable CRM used to track customer activities, opportunities and contact information

What is our primary use case?

We use this solution to track customer activities, opportunities and contact information.

What needs improvement?

The interface could be more user-friendly and offer more customization.

For how long have I used the solution?

I have used this solution for two years but the company I work for has been using it for many more years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

The technical support for this solution is very good.

What other advice do I have?

I would rate this solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Alexander Saravia - PeerSpot reviewer
Gerente at 1-800SAP
Real User
Top 5
Robust, easy to develop with, and simple deployment

What is our primary use case?

Our company's main solutions that we provide are SAP centric. Currently, we are checking and testing this solution.

What is most valuable?

The solution is very robust and easy to develop in.

For how long have I used the solution?

We have been using the solution within the past 12 months.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The installation was easy.

What about the implementation team?

We had no problems with deployment.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive.

What other advice do I have?

I rate Salesforce Platform and eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Salesforce Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2022
Buyer's Guide
Download our free Salesforce Platform Report and get advice and tips from experienced pros sharing their opinions.