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Senior Manager, Enterprise Infrastructure at a manufacturing company with 1,001-5,000 employees
Real User
Top 5
Good scripting and customization, but documentation could be better
Pros and Cons
  • "PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things."
  • "PRTG's documentation could be improved."

What is our primary use case?

We're using PRTG for network, asset, and infrastructure monitoring. I have five network and infrastructure engineers using the solution, and we're not using it extensively. It's one of our secondary monitoring tools.

How has it helped my organization?

PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things.

What is most valuable?

One useful feature is PRTG's scripting ability. We can go into the system and create monitoring sensors, for lack of a better phrase. So I can look for something specific instead of just uptime or downtime on a specific asset.

What needs improvement?

PRTG's documentation could be improved.

For how long have I used the solution?

I've been using PRTG Network Monitor for about a year.

What do I think about the stability of the solution?

PRTG's stability is fine.

What do I think about the scalability of the solution?

We're not that big of an organization, so I can't say much about scalability, but we've had no problems with it.

How are customer service and support?

I've had no contact with PRTG support.

Which solution did I use previously and why did I switch?

In the past, we used SolarWinds. We switched to PRTG because it was more scriptable and customizable.

How was the initial setup?

Setting up PRTG was straightforward and took a few hours.

What's my experience with pricing, setup cost, and licensing?

After the initial acquisition cost, the license is about four grand a year.

What other advice do I have?

I rate PRTG Network Monitor seven out of 10. If you are considering PRTG, you should take into account the fact that the data is going up into the cloud in a private, isolated console or a tenant in a multi-tenant environment. Just be aware of what you want to look for and know how to get it in terms of status, uptime, etc.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jose Robles
CEO & Founder at SISTECO
Reseller
Top 20
Lightweight, network discovery works well, and generally maintains the health of your network
Pros and Cons
  • "Network Discovery is a feature that our customers like a lot."
  • "The technical support could respond a little bit quicker."

What is our primary use case?

We are a service provider in the IT industry, and this is one of the products that we implement for our clients. We are using this product ourselves, and we have several customers who are also using it.

It is basically used for monitoring alerts, such as memory from a server has gone down.

What is most valuable?

Network Discovery is a feature that our customers like a lot.

The ability to maintain the health of the network is very good.

The user interface is okay.

This is a very lightweight solution.

What needs improvement?

The technical support could respond a little bit quicker.

A better console would be an improvement.

For how long have I used the solution?

I have been working with PRTG Network Monitor for approximately five years.

What do I think about the stability of the solution?

The stability is excellent.

What do I think about the scalability of the solution?

The networks in Guatemala are not very large, so scalability has not been an issue for us.

Our clients are typically medium-sized businesses.

We are working towards increasing the number of deployments.

How are customer service and technical support?

I would rate the technical support and eight out of ten. They could be a little better in terms of response speed. Usually, they respond the next day.

How was the initial setup?

The initial setup is straightforward and very simple. The length of time required for deployment depends on the size of the network but usually, we're talking about two hours.

What about the implementation team?

We provide technical support to our customers who are using this product.

On average, two people are required for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay and it is cheaper than some competing products.

Which other solutions did I evaluate?

The other product that our customers normally consider is SolarWinds.

SolarWinds is a more robust solution, and as such, it is much more expensive than PRTG. Most of the time, based on budget, our customers choose PRTG.

What other advice do I have?

For me, this is a nice solution and I would rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Rodrigo Corte
Operational Management at a tech services company with 1-10 employees
Reseller
Top 5
A flexible solution that allows us to monitor many aspects of IT
Pros and Cons
  • "It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
  • "Its price can be better. Its price is a problem for us because it is in dollars, and there is a high conversion rate. In terms of new features, it can have BGP monitoring. It should also have a dashboard and maps editor."

What is our primary use case?

We use it for some internet providers and educational institutes.

What is most valuable?

It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization. 

What needs improvement?

Its price can be better. Its price is a problem for us because it is in dollars, and there is a high conversion rate. 

In terms of new features, it can have BGP monitoring. It should also have a dashboard and maps editor.

For how long have I used the solution?

I have been using this solution since 2014.

What do I think about the stability of the solution?

It is installed on a Windows Server, and its stability is very nice.

What do I think about the scalability of the solution?

Its scalability is good. For on-premises deployments, the scalability depends on the hardware. For cloud deployments, the scalability depends on the number of servers.

Around 50% of our clients are small organizations and around 20% of our clients are big organizations.

How are customer service and technical support?

Their technical support is pretty good. As a reseller, we get fairly good support from them, and we also sell support services for our clients.

How was the initial setup?

The initial setup is very easy. An average implementation takes one to two hours.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

They have a roadmap in which they have described all the features for the upcoming releases. This roadmap is available on their portal.

I would recommend this solution. I would rate PRTG Network Monitor a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Dev Ops Engineer at a tech services company with 11-50 employees
Real User
Top 20
Excellent basic monitoring of computer resources and usage but not suited for complex environments
Pros and Cons
  • "What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment."
  • "PRTG's application monitoring sensor is not strong."

What is our primary use case?

We use PRTG network monitoring to monitor our server, especially for computing resources. 

What is most valuable?

What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment.

What needs improvement?

PRTG's application monitoring sensor is not strong and could be improved, and I've also had some issues with it crashing during upgrades. In the next release, I would like to see the ability to monitor connections between services.

For how long have I used the solution?

I've been using this solution for more than a year.

What do I think about the stability of the solution?

The platform is stable - other than the issues with upgrading, we haven't encountered any problems with it.

What do I think about the scalability of the solution?

I think the platform is relatively scalable - we added two additional probes, and everything has worked fine without any issues.

How are customer service and support?

The technical support team is very responsive.

How was the initial setup?

The initial setup was relatively easy.

What's my experience with pricing, setup cost, and licensing?

Adding extra sensors will incur an additional cost.

Which other solutions did I evaluate?

I evaluated Centron, which is more flexible and customizable, but I think that PRTG is easier to administer. The initial setup with PRTG is also easier than with other solutions at the same level.

What other advice do I have?

PRTG is very good for basic monitoring of computer resources and usage. However, if you have relatively complex environments, you may need a different product. I would give this solution a rating of six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DevOps Engineer at a insurance company with 10,001+ employees
Real User
Top 5
Good support, reasonable price, and easy to set up health checks and run scans
Pros and Cons
  • "It is user-friendly. It is easy to set up health checks within PRTG and use scans. It is like a self-service tool, and anyone can configure their own settings within PRTG."
  • "In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG."

What is our primary use case?

We are using this solution for the health check of our infrastructure.

What is most valuable?

It is user-friendly. It is easy to set up health checks within PRTG and use scans. It is like a self-service tool, and anyone can configure their own settings within PRTG.

What needs improvement?

In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG.

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Its scalability is fine. We have between 300 to 500 people. We have plans to increase its usage.

How are customer service and technical support?

Their support is good. We can easily reach out to the vendor or the Paessler support team.

Which solution did I use previously and why did I switch?

When I started with my company, they were already using PRTG and SCOM. PRTG is more user-friendly than SCOM. I prefer PRTG over SCOM, but it also depends on the use case.

What's my experience with pricing, setup cost, and licensing?

The pricing for PRTG in our case is reasonable because we have a lot of applications to monitor within PRTG. It is not that expensive.

What other advice do I have?

I would rate PRTG Network Monitor a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Network & Security Engineer at a construction company with 10,001+ employees
Reseller
Accurate reports, easy to use, but protocols need updating
Pros and Cons
  • "The solution is easy to manage and the reports are very accurate."
  • "There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."

What is most valuable?

The solution is easy to manage and the reports are very accurate.

What needs improvement?

There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

The solution is stable in my experience.

What do I think about the scalability of the solution?

I have found the scalability to be good. Most of my clients have been medium-size businesses using this solution.

How are customer service and technical support?

The technical support needs some improvement. The response time is slow, we normally get a response the next business day for urgent issues which is long time.

Which solution did I use previously and why did I switch?

I have used Cisco solutions in the past. The main difference when comparing Cisco and this solution is Cisco supports Cisco Prime and this solution does not. This is the disadvantage if you want to use Cisco Prime. However, this solution is open sourced which has its benefits over Cisco.

How was the initial setup?

The installation is straightforward.

What other advice do I have?

My advice to those wanting to purchase a monitoring solution with simple and easy-to-use features, go with this solution. It is a good option, especially for medium businesses.

I rate PRTG Network Monitor a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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Ahmed Nagm
IT Solution Consultant at PCS
Reseller
Top 5
Effective network troubleshooting, simple installation, and scalable

What is our primary use case?

RTG Network Monitor is used for monitoring many parts of our network, such as IP telephone system, internet traffic, firewall, and network utilization. Additionally, it can monitor server information, for example, CPU and memory usage.

What is most valuable?

I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server.

What needs improvement?

PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful.

For how long have I used the solution?

I have been using PRTG Network Monitor for…

What is our primary use case?

RTG Network Monitor is used for monitoring many parts of our network, such as IP telephone system, internet traffic, firewall, and network utilization. Additionally, it can monitor server information, for example, CPU and memory usage.

What is most valuable?

I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server.

What needs improvement?

PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable, I can add more network components if I was to need them.

This solution is best fitted for small to medium-sized businesses.

How are customer service and technical support?

I have not needed to contact technical support.

How was the initial setup?

The initial installation was easy and it took approximately two weeks to cover all the network components.

What about the implementation team?

I can do the implementation of the solution myself.

What other advice do I have?

I rate PRTG Network Monitor an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Moustafa Habashy
Network Department MAnager at Engineering Consultants Group S.A.
Real User
Top 20
Provides stable and reliable network monitoring
Pros and Cons
  • "It gives me a live view of the traffic on the WAN."
  • "It would be nice if it gave us alerts via Gmail or SMS message."

What is our primary use case?

Within our organization, only the network department uses this solution — there are eight of us.

What is most valuable?

It gives me a live view of the traffic on the WAN. It produces reports on errors and faulty devices. It also produces a lot of logs on what is afoot. I can produce many reports using it.

What needs improvement?

It needs to have more monitoring on end-user devices. We can monitor a set of network devices, but not end-users' devices.

It would be nice if it gave us alerts via Gmail or SMS message.

For how long have I used the solution?

I have been using this solution for five years. 

What do I think about the scalability of the solution?

PRTG Network Monitor is both scalable and stable.

How are customer service and technical support?

The technical support is excellent.

How was the initial setup?

The initial setup is very straightforward — it's just a simple cover server.

Which other solutions did I evaluate?

We are currently evaluating many other security solutions.

What other advice do I have?

I would recommend this solution because it's great for monitoring network traffic and producing reports.

Overall, on a scale from one to ten, I would give this solution a rating of nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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