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Data Engineer at a consultancy with 51-200 employees
Real User
Top 5
May 15, 2025
Office 365's collaborative tools improve team efficiency and enable seamless integration across productivity platforms.
Pros and Cons
  • "Office 365 has significantly enhanced collaboration and productivity through integrated tools like Teams, Excel, and Power BI."

    What is our primary use case?

    Office 365 is used primarily for document management, reporting, and cross-functional collaboration. While our current data volumes are manageable, we complement Office 365 with Power BI for reporting and Azure Data Factory for data processing tasks. These tools help us analyze trends across projects, resources, and operations.

    Team collaboration is streamlined using Microsoft Teams and SharePoint. We co-author reports in Excel, integrate links through platforms like Jira, and share updates instantly. This real-time collaboration accelerates feedback loops and reduces delays in communication and delivery.

    How has it helped my organization?

    Office 365 has significantly enhanced collaboration and productivity through integrated tools like Teams, Excel, and Power BI. The cloud-based setup has also improved data accessibility and sharing efficiency across departments.

    What is most valuable?

    Seamless Cloud Integration: Eliminates the need for VM-based transformation environments, particularly when paired with Azure Data Factory.

    Real-Time Collaboration: Teams and SharePoint enable efficient document sharing and co-authoring.

    Power BI: Offers strong visualization and reporting capabilities.

    Overall ROI: We’ve seen notable value in terms of productivity and operational efficiency.

    What needs improvement?

    A key enhancement would be integrating AI-based prompting directly within Microsoft Word or Office apps. The ability to generate structured content using AI prompts would save time and improve document creation workflows.

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    For how long have I used the solution?

    I have been using Office 365 for about one and a half years. Our organization recently migrated to it from an on-premises Microsoft setup.

    What do I think about the stability of the solution?

    The platform has been reliable. A rare instance of downtime was resolved by Microsoft support within a few hours.

    What do I think about the scalability of the solution?

    Office 365 handles our current needs well. For larger datasets or transactional systems, integration with platforms like Azure Data Lake would be more suitable.

    How are customer service and support?

    Our experience with Microsoft support has been positive. Issues were addressed quickly and effectively.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used on-premises Microsoft tools before migrating to Office 365 for a cloud-based experience.

    How was the initial setup?

    Our migration from on-premises to Office 365 was smooth and straightforward.

    What about the implementation team?

    Office 365 is managed internally by our organization under an enterprise licensing agreement.

    What was our ROI?

    Office 365 delivers strong value in terms of both cost and productivity gains.

    What's my experience with pricing, setup cost, and licensing?

    Licensing and pricing are handled by our admin team, and the details are not directly visible to us.

    Which other solutions did I evaluate?

    Other options may have been considered, but I cannot recall the specific details.

    What other advice do I have?

    I would recommend Office 365 to other professionals for its comprehensive suite of tools, strong integration, and cost-effective cloud performance. I rate it 9 out of 10.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 15, 2025
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    Krishna R - PeerSpot reviewer
    DGM. Technical Security at a tech services company with 10,001+ employees
    Reseller
    Top 5
    May 2, 2025
    Emails and teamwork have enhanced productivity through effective calendaring and collaboration
    Pros and Cons
    • "Office 365 is a reliable and feature-rich platform. To fully benefit from it, users need to explore its various tools, which enhance productivity."

      What is our primary use case?

      Our main use case for Office 365 is its use for emails and Teams meetings. We have integrated our Active Directory, specifically through Active Directory Federation Services (ADFS).

      What is most valuable?

      The most valuable features of Office 365 for our team include email and Teams. We use calendaring, which plays an essential role in our productivity. Additionally, Microsoft Intune is a part of our usage, albeit it's not directly linked to Office 365. Another beneficial aspect is the integration of selectively using Copilot with Office 365.

      What needs improvement?

      I would suggest the inclusion of a data insights feature. In the past, there was a digest that provided insights into time distribution in emails and company mail, such as whom I communicate with most. There should be more relevant insights on the collaboration platform. It would be helpful to have an archive or a dashboard showing how much time is spent on collaborations or meetings.

      For how long have I used the solution?

      I have been working with Office 365 for more than five years.

      What do I think about the stability of the solution?

      We have not faced any significant downtime. There was an outage about three years ago, but it was resolved quickly and was widely reported. Overall, Office 365 is pretty stable.

      What do I think about the scalability of the solution?

      Office 365 is very scalable for our company. I would rate it ten out of ten for scalability.

      Which solution did I use previously and why did I switch?

      I have used Gmail in a previous company, but now I am used to Microsoft tools and prefer them.

      How was the initial setup?

      I was not part of the initial setup process, but the onboarding and engagement process for new recruits has been smooth.

      What's my experience with pricing, setup cost, and licensing?

      Pricing is determined by our company's policy to align with Microsoft. Compared to other solutions, it may be perceived as expensive, though the decision was made at a corporate level.

      Which other solutions did I evaluate?

      I have used Google tools before, specifically Gmail, in another company.

      What other advice do I have?

      Office 365 is a reliable and feature-rich platform. To fully benefit from it, users need to explore its various tools, which enhance productivity. It would be helpful to have a popup or widget providing training tips or news about features, like what used to appear for Windows products. I would rate the overall solution an 8 out of 10.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: May 2, 2025
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      reviewer2401911 - PeerSpot reviewer
      Industry Offering Head , Energy at a computer software company with 10,001+ employees
      Real User
      Top 20
      Apr 29, 2025
      Collaboration and productivity are boosted by evolving features and AI-enabled tools
      Pros and Cons
      • "The AI-enabled meeting notes feature has significantly improved our productivity."

        What is our primary use case?

        We are using Office 365 primarily for Teams collaboration and data sharing. This is mostly for meetings, as they are extensively used in our office.

        What is most valuable?

        The features of Office 365 are continuously evolving, but version control, document control, and various SharePoint features are valuable. We also utilize Power Apps to gather the necessary information from various users. The AI-enabled meeting notes feature has significantly improved our productivity. Teams meetings are an indispensable part of daily work for communication and collaboration.

        What needs improvement?

        There is no specific area of Office 365 that needs improvement as of now, but it sometimes becomes difficult to find the latest used files. The search functionalities could be improved. Also, the amount of storage available with Power Apps is limited, and more integrations with AI and better search functionalities could enhance its scalability.

        For how long have I used the solution?

        We have been using Office 365 for approximately four years. It was a rollout in phases, so it has been a while since its adoption.

        What was my experience with deployment of the solution?

        I did not personally participate in the deployment process, as it was managed by our IT team.

        What do I think about the stability of the solution?

        I would rate the stability of Office 365 an eight. Occasionally, there are hiccups, like issues loading Teams, but overall, it is quite stable.

        What do I think about the scalability of the solution?

        Depending on use cases, Office 365 could be improved in terms of scalability. More AI integrations and improved search functionalities are needed. I would rate its scalability a seven.

        How are customer service and support?

        I rate the technical support ten out of ten, as I've never needed to reach out for assistance after years of usage.

        How would you rate customer service and support?

        Positive

        Which solution did I use previously and why did I switch?

        We previously used Skype, but switched to Office 365 for better collaboration, data availability, and accessibility. It's about more than just meetings; it’s about collaboration.

        How was the initial setup?

        The initial setup experience was somewhere between a seven and an eight. As I didn't undertake the setup myself, I'm basing this on the overall feedback.

        What about the implementation team?

        Our IT team performed the implementation. It's a large enterprise, so I was not personally involved.

        Which other solutions did I evaluate?

        I did not evaluate any other options myself. The IT team may have done so.

        What other advice do I have?

        I rate Office 365 an eight overall. It enables users to access firsthand information they seek. I would definitely recommend it to similar users. The overall product rating is an eight out of ten.

        Which deployment model are you using for this solution?

        Public Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: Apr 29, 2025
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        reviewer2264979 - PeerSpot reviewer
        Wellhead Systems Engineer at a energy/utilities company with 10,001+ employees
        Real User
        Top 5
        May 12, 2025
        Experience has improved productivity but login issues persist
        Pros and Cons
        • "It includes Office 365 applications such as Excel, Outlook, and Word."

          What is our primary use case?

          They have replaced all my normal software with this stuff, and it is what I have to use because I do not set up my computer as IT people do it. It includes Office 365 applications such as Excel, Outlook, and Word.

          What is most valuable?

          They are basically identical.

          I could not really say; it is just a system that delivers Excel and Outlook for me, so I had it before, and I have it now. It is just packaged differently; I do not see a difference in terms of that question.

          They work sufficiently.

          I suppose so; I do not think there are any alternatives. It is a monopoly.

          What needs improvement?

          It is a pain to use, to be honest.

          Always having to log in repeatedly multiple times during the week is frustrating. Not being sure how it is connected to the cloud remains a gray zone.

          For how long have I used the solution?

          I have been using it for a couple of years now.

          What do I think about the stability of the solution?

          It is stable, but something is using up a lot of RAM and CPU percentage, so it is slower than it used to be.

          Which solution did I use previously and why did I switch?

          I just use my internal people.

          Which other solutions did I evaluate?

          I use Google sheets for personal use.

          I know Office 365 Excel has functionality, but Google sheets works a bit quicker running on my machine, though my spreadsheets on that system were a bit more simple, so that might be a factor.

          What other advice do I have?

          I use Polarion.

          I have not used it much in the last year.

          I have no idea about the installation as it just appears on my computer.

          I am just a single user.

          The organization has at least 30,000 users.

          This review rates Office 365 as six out of ten.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: May 12, 2025
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          John Erian - PeerSpot reviewer
          Team leader - Internal Audit sector at a financial services firm with 1,001-5,000 employees
          Real User
          Top 5Leaderboard
          May 3, 2025
          Excel and Word facilitate efficient data analytics and cleansing in the banking sector
          Pros and Cons
          • "Office 365 applications are indispensable for data cleansing, data collection, and analytics, with Excel acting as the primary system for formulas, data extraction, and data cleansing across various sectors in Egypt, including banking and real estate."

            What is our primary use case?

            I work with Excel, Word, and PowerPoint, essentially all applications within Microsoft solutions. These are crucial for data cleansing, data collection, and data analytics in our company, specifically in the banking sector.

            What is most valuable?

            Office 365 applications are indispensable for data cleansing, data collection, and analytics. Excel is the main application on every computer at our company, acting as the primary system for formulas, data extraction, and data cleansing across various sectors in Egypt, including banking and real estate. The macro system in Excel allows for creating local applications that assist in processes without incurring additional costs. Moreover, AI integration helps automate formula writing, saving time and enhancing productivity.

            What needs improvement?

            Office 365 should be able to handle larger datasets for cleansing, similar to SQL capabilities. Excel can presently only collect around ten thousand columns of data, which is limiting. Performance enhancements in Excel and Word are necessary as they sometimes experience lagging and delays.

            For how long have I used the solution?

            I have been working with Office 365 for more than ten years.

            What do I think about the stability of the solution?

            Office 365 experiences several performance issues, particularly in Excel and Word, including lagging and delays.

            What do I think about the scalability of the solution?

            When we need to scale it up or down, Office 365 is found to be scalable without any limitations. It supports around three thousand users across our company.

            How are customer service and support?

            We escalate our questions or problems within the IT department, and they take action.

            How would you rate customer service and support?

            Positive

            How was the initial setup?

            The initial setup of Office 365 is very straightforward and easy to manage.

            What's my experience with pricing, setup cost, and licensing?

            The cost of licensing Office 365 is reasonable. The only issue we face is related to the devaluation of the Egyptian pound, not the pricing of Office 365 itself.

            What other advice do I have?

            I would recommend Office 365 to others, but I believe it is already widely used. I rate the solution nine out of ten.

            Which deployment model are you using for this solution?

            On-premises
            Disclosure: My company does not have a business relationship with this vendor other than being a customer.
            Last updated: May 3, 2025
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            Godfrey-Noel - PeerSpot reviewer
            Project Management Associate at a tech services company with 11-50 employees
            Real User
            Top 5Leaderboard
            Oct 6, 2025
            Using live stream features and managing files seamlessly with accessible storage
            Pros and Cons
            • "The integration of co-pilot as part of M365 has made it easy to access support for common technical issues, saving time that would be used on trying to access prompt feedback following back-and-forth emails in getting the correct solution."

              What is our primary use case?

              Our main use cases for Office 365 include planning for different departments such as marketing, sales, project management, finance, and tech. We use SharePoint to store files, making them easily accessible to those with access.

              How has it helped my organization?

              The integration of co-pilot as part of M365 has made it easy to access support for commom technical issues. This has saved time that would be used on trying to access prompt feedback following back-and-forth emails in getting the correct solution. The links suggested by co-pilot directly provide the required respurce for all tech issues I have faced when using M365

              What is most valuable?

              The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access. Additionally, we make use of the live stream feature, which is impressive although I cannot remember its exact name. The user interface of Office 365 is well-designed, featuring a copilot that helps navigate challenges effectively.

              What needs improvement?

              I haven't considered any new features for improvement yet, because I'm new to using the tool. Maybe in two or three months, I will have suggestions for new features.

              For how long have I used the solution?

              I have been using Office 365 for less than a month, about two or three weeks.

              What do I think about the stability of the solution?

              So far, the experience has been excellent. On a scale of ten, I would grade it a ten.

              How are customer service and support?

              I have not needed to contact Microsoft's technical support, as I have been able to use the copilot feature for any questions or challenges.

              How would you rate customer service and support?

              Positive

              Which solution did I use previously and why did I switch?

              We transitioned from using Notion and Slack. We used Slack mainly for project management and the tech team, and Notion for general company-wide needs.

              How was the initial setup?

              The initial setup was quite easy and straightforward. After uploading my credentials to Microsoft Authenticator, accessing the necessary tools was seamless.

              What's my experience with pricing, setup cost, and licensing?

              I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.

              What other advice do I have?

              On a scale of one to ten, I rate the overall solution ten out of ten.

              Which deployment model are you using for this solution?

              Public Cloud

              If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

              Other
              Disclosure: My company does not have a business relationship with this vendor other than being a customer.
              Last updated: Oct 6, 2025
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              Jai Prakash Sharma - PeerSpot reviewer
              Vice President, Technology Operations at a tech company with 1,001-5,000 employees
              Real User
              Top 5Leaderboard
              May 22, 2025
              Integration of advanced features enhances productivity for enterprise users
              Pros and Cons
              • "The recent Microsoft 365 integration with Copilot is certainly very useful and effective, specifically for enterprise customers as it provides more than a 5x boost to productivity."

                What is our primary use case?

                Regarding the use cases for the product, it is used for all documentation purposes and computation purposes.

                The complete Office 365 suite is used, and we have recently started using it for designing purposes because Microsoft Designer has launched. It is a great product to have. We also use it for Project Management.

                What is most valuable?

                The recent Microsoft 365 integration with Copilot is certainly very useful and effective, specifically for enterprise customers as it provides more than a 5x boost to productivity.

                Within this suite, Microsoft Teams is another component that plays a big role. The way Copilot has been integrated into all the suites of the product, including Office suite and collaboration suite, creates a very effective combination that is being productively used within organizations and enterprises.

                What needs improvement?

                There is room for improvement to make Office 365 more affordable.

                Pricing is the major concern because certain features are also part of some free suites that people are used to using in their daily life, which drives the demand for Office 365. If it would be commercially more viable and affordable for smaller and medium-sized enterprises, their suite would be one of the best suites.

                For how long have I used the solution?

                I have been working with Windows for 35 years, which is the same period with Office 365.

                What was my experience with deployment of the solution?

                The installation is quite easy, rating it 10 out of 10.

                What do I think about the stability of the solution?

                The solution is quite stable.

                What do I think about the scalability of the solution?

                Since it is on-premises, the solution is one of the best and easiest ones, requiring minimal resources for management.

                How are customer service and support?

                Support for Office 365 deserves nine points out of ten. The support is almost amazing.

                How would you rate customer service and support?

                Positive

                What was our ROI?

                From a productivity perspective, it is certainly saving time, but it is not saving money as similar work can be done with other Office suites available outside.

                Regarding percentages and calculating ROI, it is difficult to provide specific figures.

                What other advice do I have?

                To manage and maintain Office 365, deployment depends on the use cases. The complete suite is not needed on every endpoint.

                For example, the Project Management suite is necessary only for PMO team members. Otherwise, just the Office suite is sufficient if they are not looking for the Designer component.

                The integration with Copilot is a good example of AI integration. It would be beneficial to have open options to use any kind of AI that is available, apart from only being tightly integrated with Microsoft.

                The Office suite can be integrated with many applications.

                On a scale of one to ten, this solution deserves a rating of nine.

                Which deployment model are you using for this solution?

                On-premises
                Disclosure: My company does not have a business relationship with this vendor other than being a customer.
                Last updated: May 22, 2025
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                RPA Developer at a computer software company with 10,001+ employees
                Real User
                Top 5
                May 14, 2025
                Collaboration tools and AI integration support workflow efficiency
                Pros and Cons
                • "The Copilot integration in Office 365 stands out by providing various different kinds of support to daily users utilizing AI help on other products."

                  What is our primary use case?

                  Having the Copilot implemented recently in Office 365, Microsoft has some edge on that.

                  What is most valuable?

                  Having the Copilot implemented recently in Office 365, Microsoft has some edge on that.

                  Teams and SharePoint are the best features for my team's collaboration in Office 365.

                  The Copilot integration in Office 365 stands out by providing various different kinds of support to daily users utilizing AI help on other products.

                  What needs improvement?

                  To make it even better in the next release, they can improve the categorization and utilize AI help to suggest mail descriptions and everything to categorize mail in different ways, depending on the priorities of a user, and so on.

                  They still need to improve their email categorization, and their AI capabilities have room for improvement.

                  For how long have I used the solution?

                  I have implemented Office 365, and it has been already a few months.

                  What was my experience with deployment of the solution?

                  We have not faced any issue with the integration of Office 365.

                  What do I think about the stability of the solution?

                  It is already implemented and being used.

                  What other advice do I have?

                  I am generally satisfied with my current solution.

                  I rate Office 365 eight out of ten.

                  I have another call and meeting in five minutes.

                  Disclosure: My company does not have a business relationship with this vendor other than being a customer.
                  Last updated: May 14, 2025
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                  Updated: December 2025
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                  Download our free Office 365 Report and get advice and tips from experienced pros sharing their opinions.