Office 365 Reviews

• Cloud
• Collaboration ability
• Security.

We are a remote/distributed company, so we need cloud functionality; collaboration is also key in a remote environment.

We have greater ability to communicate and work on projects much more efficiently. I can provide IT support for over 200 employees remotely.

Skype for Business could use some help. But, they constantly update and improve the full suite of apps.

The UI/UX feels a bit clunky. Especially compared to consumer Skype or Teams. There isn’t persistent chat, so it is hard to having on-going conversations. We actually stopped using it for instant messaging, but still use it for the CloudPBX/PSTN (landline calling) which works pretty well. There are some stability issues, but better than a lot of VoIP options.

I have used it for 1.5 years.

Rarely have we had stability issues. Maybe 20 minutes of disruption over 1.5 years.

Office 365 scales extremely well.

I have only had to use their support once, but they seemed proficient.

We didn’t really have a previous solution. We used a stand-alone email service and older versions of Office.

It is a very easy, logical set-up and now they have an on-boarding wizard which looks helpful and offer FastTrack to help with on-boarding.

Licensing is maybe the most confusing part of it – in fact there are certification courses just for licensing! But, we have had both the E3 and E5 levels and provides everything we need.

We looked at Google at Work.

Provide lots of training and roll out one app at a time for apps that are above and beyond standard Office apps. Reiterate that they can use cloud/desktop or both. Our users sometimes struggle understanding that the desktop apps have the same content as the cloud version.

I love this tool. I like the release planning feature and their notifications about upgrades; it makes me feel like an inside partner rather than just a customer.
Some valuable features are

• SharePoint
• Yammer
• Microsoft Planner
• Office 365 (Excel, Access)

Yammer and SharePoint’s social collaboration features have transformed our work style and the way we collaborate with the clients. There’s less of emails tracking and more moving the conversations forward, with greater context in terms of supporting the documents or issues being discussed.

Furthermore, the way that Excel has grown into a data analytics tool/engine with monthly updates is a pleasant surprise.

Task management needs to improve. There still doesn’t seem to be a unified view of my tasks that follows me around from SharePoint to Groups to Yammer to Planner.

Planner seems the best model in terms of functionality, but tracking my personal responsibilities still seems the tiniest bit soiled.

I have been using this solution since 2013.

I have not encountered any stability issues. On some occasions, the service health status reports have indicated issues and resolution timelines, but I don't seem to recall ever feeling, that my services as experienced were either degraded or underperforming.

There were no scalbility issues so far. However, ours is not a large scale enterprise.

The ticketing process is simple and they are responsive. Sometimes they have to get back to me with findings (at times i’ve been surprised having not to expect it to be as complicated enough in order to warrant research) and then the phone tag can begin. Unless the problem is mission-critical or urgent, I let it slide. They might want to consider adding an asynchronous Yammer-like channel for customer support. I know I need a problem fixed, but commandeering time from my day instead of going back and forth about it. It would be really helpful to move the discussion forward without having to have my undivided attention on the support rep and that might be worth investigating into.

I had used Office Professional Pro without the cloud backbone. So, it doesn’t really seem comparable to this product. I have also used and still use the G Suite which is fine, but frankly it doesn’t seem as robust or exciting as the Office 365. I maintain both because some clients are Google people or otherwise have an aversion to MSFT while there are others who know and seem to love the Office 365 solution.

The non-changeable primary tenant DOMAIN.onmicrosoft.com was not explained clearly to me back then. I wound up opening a few instances, instead of adding multiple domains to a tenant. But what still has not been resolved are the branding issues, i.e., if your brand-expressing domains are not intuitively related to each other. For example, there is no mbamoralist.com yammer network b/c my primary domain is succelleratorsaas. If one legitimately owns the domains, one should not be locked into decisions about brand primacy that may have applied at that time but don’t today.

The number of SKUs and the varied configuration that MSFT offers is evidence, that they are segmenting the offers meticulously well.

Google Apps for Work/G Suite that I have used and like as well. I just think that MSFT Office 365 is appreciably a more powerful, detailed and granular tool.

First of all, I was an enthusiastic and an early adopter of this product. Microsoft has made the onboarding process impressively robust and my learning pains back then, would not be those experienced by someone arriving new/fresh today. Still, the primary domain is something that one should give some consideration to, as it’s a lock-in decision.

Microsoft Defender for Office 365 is mostly used for AI, SharePoint online, and importing information.

Microsoft Defender for Office 365 has been used here in Brazil for a long time, so the familiarity is there. It's being used by both individual and enterprise users, and it has a good interface. It's very adaptable and it's easy to market in Brazil. We've installed this solution for a lot of enterprise clients. It's a solution that's easy to use.

Microsoft Defender for Office 365 could use some customization, but it's trivial.

There are some solutions that are easier to scale compared to Microsoft Defender for Office 365, but in general, its scalability is okay.

The initial setup for this solution is very easy.

I've been selling all kinds of solutions, including Office 365, Power BI, and Microsoft Defender for Office 365. I'm based in Brazil and I've been working with Microsoft partners. We have a whole list of customers who use Microsoft solutions. We usually deal with the newest versions and models of Microsoft products.

I don't know exactly what could be improved in this solution. There could be a small room for improvement, but I don't know what it is, or if Microsoft Defender for Office 365 really needs improvement, because it is a very solid solution.

For deployment and maintenance of this solution, we have five people who are in charge.

I don't have direct interaction with technical support, so I can't say from my experience if it's good or not, but what I observed it they give very good support.

My advice for people planning to use Microsoft Defender for Office 365 is that it's a very good solution, and they won't have problems using it.

I'm rating Microsoft Defender for Office 365 a nine out of ten.

Within this solution, I've been using Excel most of the time, as well as Microsoft Word. Excel is the main reason to use this product, however. 

The formulas are great. You can play with Excel and you can put the formulas in and kill some time. It is very, very useful for the user.

The solution is quite stable.

It's inexpensive to license. 

The user interface is great. 

The solution gives users a lot of different options. 

I don't see any areas of improvement right now in terms of features. That said, I'd like to see them add more features in the future in order to continue to advance the product.

I've been using the solution over the last six months, and I have been using it quite regularly.

The solution is very stable. This is true, especially in Excel. There are no bugs or glitches and it doesn't crash or freeze. It's a very reliable product. 

The scalability is great. I would rate it a ten out of ten. 

I would estimate that 80% of the people in our company are using Excel. That's over 60 people, for sure.

I've never directly dealt with technical support in the past. 

I didn't handle the initial setup. I can't speak about if it is simple or complex to execute.

Someone from within our organization handled the initial setup. 

We do pay a monthly licensing fee, however, I cannot speak to what the exact costs are for the company. 

It's not overly expensive. It's my understanding that it is a pretty inexpensive product. 

I'd rate the cost a two out of ten in terms of how expensive it is. 

I'm a customer and an end-user. I'm not sure which version of the solution I am using. 

I'd advise those who want to use the solution, especially Excel, that they should do some studying first. It will make everything easier once you start using it.

I'd rate the solution a nine out of ten. It's great. It's a really excellent solution. 

On-premises

We use it primarily for collaboration across teams. We use it to collaborate either via email or we use Teams quite a lot. For all of our meetings, we are now using Teams. Then we use the planner boards and things in Teams as well for keeping track of the work that we need to do.

It's nice that it's an all-in-one solution and everything is all in one place. 

You can have your meetings, your meeting history, you can record meetings, you've got a place for meeting notes, you can create your task board, or have planner boards, or you can use other tools like Trello within Teams. 

Just the integration that it gives allows us a lot of different other platforms in basically one place, and it's good to have everything at our fingertips if and when we need it.

The one big problem with the solution is if you are presenting in Teams and someone puts their hand up, you don't get a notification. If you are running a meeting and just presenting you don't know that people have their hands up and want to ask a question. 

What I don't like is that not all of the capabilities exist on a chat. You have to have a Teams channel to use, for example, a planner. It would be nice if I could still use a planner board on a chat.

We've been using the solution for more than a year.

The stability of the solution is very good. We use it extensively and have run big meetings with lots of people. It has never crashed or froze on us. There aren't bugs or glitches. We've been quite satisfied with it.

In terms of scalability, we haven't had any issues. We've been using it quite heavily over the last couple of months with lots and lots of people running different meetings at the same time, and lots of people in a single meeting. We haven't had any issues so far in terms of scaling the solution in that sense.

We've got probably about 5,000 people in our organization using it and they vary from technical IT teams to our business unit is across different areas, like marketing, finance, HR, etc. Pretty much the whole organization is using it. I don't think we could possibly increase usage at this point as it's already so pervasive in our organization. That said, we have no plans to move away from it.

If we do have issues, we engage it with our internal support and they would then reach out to the third party support. Therefore, I don't know what that support looks like.

We still use Office, or Outlook, for emails. Previously we used that and then we used Slack for collaboration instead of Teams.

Teams obviously has more integration with other tools. Slack had the chat capability and it allowed us to have meetings, however, it didn't record meetings and it didn't have a meeting history section. You weren't able to see everyone in the meeting. Again, you didn't have the planner boards and all the other widgets that you can integrate with from a Team's point of view. Teams is more usable and has a lot more features. It's just one place where everything's captured. When we'd use Slack and we'd use Trello, they were separate tools, and information was in two different places. Teams basically gives you Slack and Trello together, along with so many other things.

The initial setup is not complex at all. It is very straightforward, in my opinion.

Our central team rolled it out, therefore I wasn't part of the deployment process. I'm not sure how long it took to roll everything out.

I'm not sure how many people are needed to maintain the solution.

I do know our central team rolled it out, however, I'm not sure if we brought on any outside help.

I'm not sure how much our organization pays for licensing.

We're just a customer. We do not have a partnership with Microsoft.

I'm not sure which version of the solution we are currently using.

I'd recommend this solution to other organizations.

I'd rate the solution eight out of ten.

On-premises

We use it to share work and collaborate. 

The cloud service and Skype are the most valuable features. We also use the MS Word and Excel.

Using Office 365 is not that flexible on some mobile devices, like Android.

They need to improve the security of the product. For example, I don't trust the OneDrive product on my computer.

One to three years.

We have five people in our office.

The technical support is okay. It is Microsoft.

It is very easy to deploy.

We have already seen ROI.

The pricing is good for all the features that we receive, e.g., Skype for Business.

It is a nice service that lets us share information easily.

Look into the security and cost of the solution before purchasing.

It gives a platform to connect with your colleagues. Through Yammer, its cloud connectivity enhances its MS Office experience.

By employing cloud integration, its performance has increased. It has got an upgraded version of MS Word, and a better and upgraded PowerPoint, which are very useful.

Its cloud connectivity and integration of Yammer is best. It's a complete package for any office to use.

• They should reduce the license fees....otherwise its the best office solution till date from the Microsoft.

One to three years.

I have been working with the full Office 365 suite, including Excel and PowerPoint. We also have it integrated with Copilot, which I use extensively for various tasks.

The design feature of PowerPoint is really effective. The email functionalities are convenient, and the entire suite serves our needs well. I also use automation in Excel and benefit from SharePoint workflows. Additionally, Copilot is integrated with Office 365, which saves me time by allowing quick access to instructions and facilitating the creation of presentations.

The search feature in email just doesn't work effectively. If it could be fixed, it would be excellent.

I have been using Office 365 for five, six, seven, eight, or nine years.

Microsoft's customer service is really good.

Neutral

The initial setup was really easy.

I have been a BDR manager and wish to remain fully anonymous regarding this review. I rate Office 365 ten out of ten.