Office 365 Reviews

In our organization, I use Office 365 primarily for internal communication in the office, such as chats and sending messages.

Office 365 has greatly aided my organization during the COVID period by facilitating remote work, meetings, and scheduling.

In my experience, the most valuable features of Office 365 are Outlook and Teams. The scheduling capabilities of Microsoft Teams are particularly helpful, allowing me to create internal teams and organize project-related communications. Teams has proven extremely supportive, particularly during COVID when remote work became essential. Features like screen sharing and session recording have been very easy to use.

One area for improvement could be the meeting recordings. Currently, unless I change the expiry date, recordings have a default expiration period after which they cannot be retrieved. If the tool could give me more options regarding the number of days recordings are kept, it would be beneficial.

I have been using Office 365 for about one year.

I have not encountered any performance issues with Office 365.

On a scale of one to ten, I would rate scalability as ten. I do not face any challenges in terms of adding new users, and the infrastructure team finds it easy to deploy.

I did assessments for other tools, including Google BigQuery, but nothing materialized.

Compared to previous versions, Office 365 offers a better user interface. I rate the overall experience with Office 365 as a nine out of ten.

Public Cloud

Microsoft Azure

Our main use cases for Office 365 include planning for different departments such as marketing, sales, project management, finance, and tech. We use SharePoint to store files, making them easily accessible to those with access.

The integration of co-pilot as part of M365 has made it easy to access support for commom technical issues. This has saved time that would be used on trying to access prompt feedback following back-and-forth emails in getting the correct solution. The links suggested by co-pilot directly provide the required respurce for all tech issues I have faced when using M365

The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access. Additionally, we make use of the live stream feature, which is impressive although I cannot remember its exact name. The user interface of Office 365 is well-designed, featuring a copilot that helps navigate challenges effectively.

I haven't considered any new features for improvement yet, because I'm new to using the tool. Maybe in two or three months, I will have suggestions for new features.

I have been using Office 365 for less than a month, about two or three weeks.

So far, the experience has been excellent. On a scale of ten, I would grade it a ten.

I have not needed to contact Microsoft's technical support, as I have been able to use the copilot feature for any questions or challenges.

Positive

We transitioned from using Notion and Slack. We used Slack mainly for project management and the tech team, and Notion for general company-wide needs.

The initial setup was quite easy and straightforward. After uploading my credentials to Microsoft Authenticator, accessing the necessary tools was seamless.

I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.

On a scale of one to ten, I rate the overall solution ten out of ten.

Public Cloud

Other

I'm an IT consultant, so I work across the board with various industries including retail, healthcare, and military government. There is really no specific target area, and right now I have a big Power BI project with a large retail store helping them with some of the Power BI reports.

For me, the most valuable features in Office 365 are the integration between all of the various apps and how you can still communicate even without third-party apps. The integration of tools such as Power Automate with SAP or Salesforce, and the connectivity coming out of Teams based on requests is my biggest takeaway; I really appreciate that Office 365 is cloud-based.

SharePoint, which is my bread and butter, integrates seamlessly with Teams to enhance project management. I started with building out SharePoint sites and having them connect with Teams to offer a user-friendly experience for those less comfortable with SharePoint. SharePoint serves as the backbone for Teams, storing all their content and capitalizing on workflow pieces; I enjoy working with Teams and SharePoint.

SharePoint acts as a glorified portal with extensive integration options not only between Office 365 apps but also third-party applications. For instance, building a Power App linked to a SharePoint list is quick and easy without needing a SQL database, resulting in tremendous cost savings as well.

Currently, I recommend that the focus remains on improving Teams since its interface still lacks certain features when compared to Skype, which has been retired. Chat-switching can be a bit challenging. While I enjoy that Teams serves small to large groups and integrates well with other Office 365 products, the user interface is where I see the most room for improvement.

On the SharePoint side, allowing more customization options would greatly enhance functionality; simpler out-of-the-box versions are fine for some scenarios, but customizing SharePoint can be super challenging with newer Office 365 versions compared to previous on-prem ones.

We are typically Microsoft consultants because people usually come to us for assistance. I find that tier one support is somewhat lacking, often focusing on what's in front of them without considering the bigger picture. If I had to rate it on a scale of one to ten, with one being the lowest and ten the highest, I would give tier one a score of six and a half, whereas I would rate tier two and three higher, around eight or nine. Sometimes tier one can even drop to threes or fours, depending on who you reach that day.

The overall rating would be seven and a half.

Positive

The return on investment with Office 365 is pretty good; it's usually positive when I look at continued usage. I've been involved with this for more than a year without it becoming stagnant, unlike some Salesforce work that has come and gone. Since my company focuses on Microsoft products, the same products keep coming up repeatedly, indicating ongoing assistance is required.

We are also shifting toward big data solutions and A.I.-generated everything, so I'm trying to redirect my focus beyond just being an Office 365 expert, considering how A.I. can improve Office 365.

The pricing for Office 365 nowadays could be better. While they have some decent offers, they're more beneficial for larger clients. For smaller companies just getting started, I believe they should offer more affordable packages, but it is what it is.

I am familiar with competitors of Office 365, such as various content management systems that often provide poor security. I find that many can be quite challenging to navigate, and systems such as Drupal are complicated and often limited to on-prem setups, even though there are cloud-based solutions. Office 365 is the most mature option, and if I were to recommend a solution, it would be the easiest for clients to get started with.

I would recommend Office 365 to others primarily for larger companies. For smaller companies, I would ensure that they have the available budget first before making a recommendation, as cost is the primary limitation.

I have not yet played with Microsoft Security Copilot or Copilot for security. I am currently dealing with Copilot as I'm working on a demo today to build my own chatbot. I want to showcase the ease of building it and discuss the associated pains and struggles while also demonstrating to the group why we should use Copilot and where we should go next.

This is just the Copilot Studio accessed via office.com under Power Apps; I did not go through GitHub. I deal a lot with Gemini and use ChatGPT frequently. I consider ChatGPT my extra voice of support for inquiries, but I trust but verify what it provides, as I have encountered incorrect information from it several times.

On a scale of one to ten, I rate Office 365 an eight out of ten.

Public Cloud

Microsoft Azure

I use Windows on my notebook, and I also use Office 365, which includes Word and PowerPoint for documents and presentations.

We store our documents in SharePoint as document storage, but we don't use workflows in SharePoint because we mainly utilize ALM Jira for all our business processes; SharePoint operates mainly as a repository.

It's important to mention that when we are working on big reports, collaboration is key, allowing many people to work on the same document together.

I use both online and offline; some people do heavy editing on the web, but if I am working on big documents, I prefer to do it offline.

When I'm traveling, I definitely download all the documents on my notebook.

I should put my feedback mainly in Jira and Confluence, as these days I'm working around the clock.

With Office 365, I have never encountered issues; my experience is entirely positive.

We use Office 365, and colleagues download everything instantly; it's not about days.

It's very difficult to say how we can add more to our Microsoft experiences, as they are constantly improving and changing; regarding the stability of Microsoft products, I have no complaints.

With regard to Jira, when they implement new functionalities, quite often they deliver a product that is not stable enough; we can see this clearly, as sometimes something is not working, but this is about Jira, not about Office 365.

We are not using integrated Copilot, but our developers use OpenRoute a lot, which serves as a broker to interact with several AIs like ChatGPT and Google Gemini. I also know that some developers are using grounding.

I never think of integrating these technologies with Office because when it comes to programming questions, the developers are not using Word; they work in development environments like Eclipse or IntelliJ IDEA.

I have been working with this technology for approximately 10 years.

With Office 365, I have never encountered issues; my experience is entirely positive.

Regarding the stability of Microsoft products, I have no complaints.

I never contact Microsoft for support; Atlassian support contacts me quite often.

I remember other colleagues contacting Microsoft, but that was mainly about licensing questions, not anything technical.

Positive

Sometimes we are not happy with the price of available solutions, but when considering alternatives, such as OpenOffice, there's really nothing to compare. I know the formats of these open applications, but in terms of convenience and functionality, Office 365 is the only option.

In fact, it's not just a leader; Office 365 is the only real option we have now.

You can find us online at Enola-solutions.com.

I use Carmonda for business, along with several other tools.

I would rate it a nine out of ten; the only reason it's not a 10 is that the only comment I have is about the price. The functionality is perfect.

Public Cloud

Other

I primarily use Office 365 to develop user guides, prototypes, and set up documents.

Office 365 fulfills our basic requirements for developing documents and basic forms. It provides a lot of facilities and options, which are very helpful. I use it for document creation which saves a lot of time compared to other document creation tools.

I would like to see improvements in the Excel forms. The backend I wrote in Visual Basic could be improved.

I have been using Office 365 since I joined this organization in 2020. I work on the desktop version of Office.

I find Office 365 stable and have not experienced any stability or performance issues.

I mostly use Office 365 for personal or simple tasks, so scalability has not been an issue.

The initial setup of Office 365 on my personal PC was straightforward and user-friendly.

I rate Office 365 an eight out of ten because it fulfills most of my requirements. I recommend it to others because it saves a lot of time, and one can manage data well with the options available in Microsoft Office.

On-premises

The use cases for Office 365 include Microsoft Excel and Microsoft Word, and it's primarily for professional work rather than personal usage.

The valuable features of Office 365 include easy integration with different platforms, and it's the standard solution because almost all people use this Microsoft Office solution. It's more compliant with different formats.

One feature I use frequently is the ability to print information and papers to continue work or review offline without having the laptop. Printing is something I do frequently.

Regarding areas that could be improved in Office 365, they currently have an integration with Copilot, which I haven't used yet. It's not a new feature, but it's something I want to start exploring later. Additionally, more integration with AI could be beneficial.

I have used Office 365 for three to four years.

I haven't called support for Office 365, so I cannot rate their support on a scale of one to ten.

When I encounter problems with Office 365, I search on Google for solutions, but I don't use the official support at all. My only support resource is using Google.

Positive

I used a different solution before Office 365, which was with the Google platform. I switched to Microsoft because it's more compatible.

Microsoft Office is more compatible with the formats I work with.

The setup for Office 365 is very easy. It involves downloading and following simple installation steps. There were no issues during the setup process.

I am not involved in deployment for Office 365, so I cannot speak to how complex the project can be. I only work with the installation.

I have experience with Microsoft tools including Office 365 and Windows Server, and Office tools because they are universally used.

I would recommend Office 365 to others, though recommendations are rarely necessary as almost all people I know already use the tool.

On a scale of 1-10, I rate Office 365 a 10.

Some use cases for Office 365 include using the Office applications such as Word, Excel, and PowerPoint, as well as OneDrive, Teams, OneNote, SharePoint, and Exchange Online. We have moved all our file server data to SharePoint and we've been quite successful at that.

What's valuable about Office 365 is that the file formats have become a standard, such as .doc files and .docx files for Word. In Excel, you can do a lot of data analysis and manage spreadsheets, which is especially useful for finance people. With PowerPoint, we can create very visual and easy presentations, and now with Copilot, it's even easier to generate a presentation format that you can adjust to your needs.

The integrations of Teams and SharePoint have impacted our project management positively because we work a lot with external clients who need access to information in our environment. Before, using file servers to give external access was cumbersome, and with SharePoint, creating a sharing link with an expiration date makes sharing information easier and more controlled. Also, SharePoint allows us to create websites for our intranet, while Teams enables groups to share information, chat, and create meetings, and we have even moved all our telephony system to Teams, which is working very well.

I'm suggesting that Microsoft could improve the product, particularly in managing Office 365, which is not cumbersome but requires knowledge of several different portals. You need to become an expert on each product to administer everything properly, as each portal has a different format that is not unified.

I have several years of experience with Office 365, almost since it existed. I think it started approximately ten years ago or eight years ago, and in the company I'm working for, we've used it extensively. I've been with the company for nine years now.

I would rate customer service and technical support with Microsoft a seven. The support from our partner SoftwareONE is very good as they get back to me quickly and escalate to Microsoft when needed. The issue arises when I need to ask Microsoft directly for support, and I have had delays, such as with a SharePoint issue that took two weeks to resolve, and another instance where the ticket was mishandled and sent to the wrong queue, which delayed the response even further.

Neutral

By the time I arrived at the company, everything was already Microsoft, and I have worked with Microsoft products for most of my professional life. I have experience with other products, but that was back in the '90s. I used Microsoft Mail, Lotus Notes, and Novell products back then, and I'm certified with Microsoft products since the '90s, meaning that about 80% or 85% of my experience is with Microsoft products in general.

The initial setup for Office 365 was quite straightforward because we already had Word, Excel, and PowerPoint installed, and it was just a matter of flicking a switch. However, setting up SharePoint required tweaking a lot of security because it's designed for sharing information, which can be quite open and not secure by itself. So I designed a whole security system around it, and Teams' most complicated task was the telephony setup, which we got help with from consulting.

The pricing for Office 365 is not cheap, but it's also not terribly expensive. It depends on the size of the company, and I think it's competitive and appropriate. The advantage of Microsoft is the vast amount of products that integrate seamlessly, which offers better value than competitors such as Google.

I would absolutely recommend Office 365 mainly for its standardization, as I believe the majority of companies around the world use Office. I don't have specific statistics about that, but I can see it from my experience when contacting other companies that they typically use similar products, with some exceptions using Google Suite. I rate Office 365 a nine out of ten.

Public Cloud

Microsoft Azure

I work on a project connected to Ministry of Mining and Energetics in Serbia, primarily using Excel and Teams. I use Excel to prepare documents for data input from our associates in the field. This includes consolidation for reports but minimal analytics, using basic Excel functions like average. I also use Outlook as my email client.

The biggest benefit of Office 365 is having everything in one place with well-integrated tools. This integration leads to time savings as everything is housed in a single environment, facilitating communication, data processing, data input, and data saving. The existing functionality of Office 365 has evolved to meet increasingly complex requirements, making tasks easier and less time-consuming.

Office 365 should improve data synchronization, especially when data is accessed through the web interface and SharePoint portal. Sometimes there is a discrepancy between data accessed via the web interface and through Excel, especially with linked files. It is also essential to ensure that users know exactly where their data is and that they are working with the latest version. Also, the interface should not change too frequently, as it can be frustrating for customers who are used to a particular layout.

I have been using Office 365 in an enterprise environment for fourteen months. As a personal edition user, I have been using it for several years.

There were no significant deployment issues. Setting up Office 365 on a MacBook was straightforward. However, on Windows, it was slightly more complicated, especially concerning updates, but not overly so.

Office 365 has generally been stable for me. There have been no significant issues with stability. There was an instance related to writing Visual Basic for Applications code, which was not related to Office 365's performance but rather my coding skills.

As an end user, I have not encountered any issues with scalability. The Office 365 environment always worked well, even in a setting with hundreds of users.

The initial setup of Office 365 is easy. You can start working immediately and adjust necessary settings later. However, changes in the interface over time can be frustrating.

Office 365 is reasonably priced. For personal use, it's €10 per month for up to five users and devices, which is acceptable. For enterprise use, the costs can increase, especially with additional tools like Copilot or Power Automation.

I recommend Office 365 for personal and small business use because of its acceptable price, performance, capability, and functionality. I rate the overall solution a nine out of ten.