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reviewer1389846 - PeerSpot reviewer
Cloud Security Lead at a security firm with 1-10 employees
Consultant
Extremely reliable with an all-encompassing suite of features
Pros and Cons
  • "Reliable without any glitches."
  • "Could include integration with other single sign-on solutions."

What is our primary use case?

My use case is mainly the email solution of Office 365. I use the exchange online for my emails, corporate emails. I use OneDrive for saving my data on the internet, and the other good features are Excel, Word and PowerPoint online, which allows me to create online documents. I also sometimes use Microsoft Teams within Office 365. We generally use Teams for our video conference meetings and presentation meetings. We also sometimes use SharePoint to share documents with people outside our organization. I am a cloud security lead and we are users of Office 365. 

What is most valuable?

What I like most about Office 365 is its reliability and that I haven't experienced any outages, it's always worked fine for me. It also has a unique 'giving' feature in that if I go for Office 365 licensing for a particular license level, Microsoft also offers me other services along with Office 365. 

What needs improvement?

The product could be improved if there was integration with other single sign-on solutions that are available on the market. I'd also like to see integration with other privileged identity or access management solutions. If there are only particular solutions that we have to go with and other market leaders have other solutions that we'd like, then that becomes costly. If they came up with more access or solution integrations that were less expensive, then that would be helpful.

Microsoft should come up with some documentation or presentation related to specific use cases. There are times when companies or organizations migrate to Office 365, but they are not aware of each and every feature that's available and that they could be using. I think they should have special feature-based training sessions, where information can be shared with users. It can be subdivided into departments whether it's accounting, HR, technical.

For how long have I used the solution?

I've been using this solution for more than five years. 

Buyer's Guide
Office 365
April 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.

What do I think about the stability of the solution?

I think this is a very stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. You just need to invest in the new added user licenses and get those onboard. It is on your tenant ID, which is already created. So I guess scalability is quite easy in Office 365. You can go in for new licenses every year and easily scale up. My organization currently has between 400-500 users of this product. We have a team of two or three who deal with it. We plan to increase usage and we already give training sessions on usage of this product on a use case basis depending on the department you're working in. 

How are customer service and support?

The technical support is quite good from Microsoft.

Which solution did I use previously and why did I switch?

We were using G-Suite before this but G-Suite doesn't have the features that Office 365 offers. We have access to Teams, video conferencing, SharePoint and all the other features which is why we thought it was a better solution for us. 

How was the initial setup?

The initial setup was straightforward. I think deployment took around one and a half months. and the strategy was to get a batch of users first migrated to Office 365 and then continue in batches until everyone was on board. We worked directly with Microsoft for the deployment. 

What other advice do I have?

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Theodoros Loizou - PeerSpot reviewer
Software engineer at a comms service provider with 10,001+ employees
Real User
Straightforward setup, reliable, and useful automatic save option
Pros and Cons
  • "The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved."
  • "Office 365 could be easier to use at first. Tutorials are needed to know how to use the solution."

What is our primary use case?

I use Office 365 mostly got Excel and Word.

What is most valuable?

The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved.

What needs improvement?

Office 365 could be easier to use at first. Tutorials are needed to know how to use the solution.

For how long have I used the solution?

I have been using Office 365 for many years.

What do I think about the stability of the solution?

The stability of Office 365 is very good.

What do I think about the scalability of the solution?

The scalability of Office 365 is good, if more than one person is using it, it works well.

We have approximately 100 people using this solution in my company.

How are customer service and support?

I have not used the support from Office 365.

How was the initial setup?

The initial setup of Office 365 is straightforward and very easy.

What other advice do I have?

My advice to those wanting to implement Office 365 for the first time is they should take the tutorial first because they need to learn what to do with the solution.

I rate Office 365 a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Office 365
April 2025
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,963 professionals have used our research since 2012.
Associate Vice President - Office of Strategic ManagementVice President - Office of Strategic Management at Sakthi Finance Ltd,
Real User
Top 20Leaderboard
Feature rich, great for collaboration, and reasonably priced
Pros and Cons
  • "There's a lot there in terms of apps and features."
  • "We have found that, with Teams, if you are including one more person who is not in the company ecosystem, supposedly I'm inviting them as a guest in the chat. However, when I do that, I can't share files."

What is our primary use case?

We use this solution alongside Sharepoint and Teams.

It's primarily used for collaborative work. We use Teams, for example, to stay connected. Word we are using as a word processor. Then for exchanging emails we are using Microsoft Outlook. There are also certain basic analytics that we are using this Excel. We're taking advantage of the whole suite of tools.

What is most valuable?

It's a good solution in general. It's very feature-rich.

The product is a very good collaborative tool. 

We are using the entire Microsoft product, including Outlook, Word, Excel, and PowerPoint. Apart from, them, we are also using Teams. There's a lot there in terms of apps and features. 

The Channels and Microsoft Teams are the most valuable aspects of the product.

The initial setup is simple.

It is a very stable product.

You can scale the solution if you want to.

The cost of the product is not overly expensive. 

What needs improvement?

We find that there is an abundance of features. Nothing is missing for us right now. 

We have found that, with Teams, if you are including one more person who is not in the company ecosystem, supposedly I'm inviting them as a guest in the chat. However, when I do that, I can't share files.

For how long have I used the solution?

I've been using the product for the last two years. It hasn't been too long just yet. 

What do I think about the stability of the solution?

The solution is stable. There aren't bugs. It's not glitchy. It doesn't crash or freeze. it's reliable. 

What do I think about the scalability of the solution?

The product can scale. It's not an issue. 

Not everyone is using it in our company right now. 

How was the initial setup?

The setup has been pretty simple and straightforward. We haven't had any issues. It's not overly difficult. 

What's my experience with pricing, setup cost, and licensing?

We are using the Enterprise Edition. We pay a yearly subscription fee on a per-user basis. It's reasonably priced. 

What other advice do I have?

I'm a customer and an end-user. I don't have a specific business relationship with Microsoft. 

It's all cloud-based. Therefore, we are always using the current version. It's a product that automatically updates itself. 

Before using Microsoft Office 365, some sort of familiarity is required. Most people are aware of Word or Excel or PowerPoint, however, if they're using Teams, they should have some sort of in-field training.

I'd rate the solution eight out of ten. It has all t business tools that most companies require to run a business effectively. It is useful.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2691201 - PeerSpot reviewer
Construction Contracts Administration Chief at a government with 501-1,000 employees
Real User
Top 20
Document sharing and cloud access simplify remote work

What is our primary use case?

I use Office 365 for general word processing, data processing, and using its cloud storage.

How has it helped my organization?

Sharing documents has been easier, especially with remote work.

What is most valuable?

Office 365's most valuable features include its cloud storage and the ability to have the same document accessible on multiple devices. Sharing documents has been easier, especially with remote work.

What needs improvement?

It's sometimes challenging to find a file within a team as it's not always intuitive where it might be stored.

For how long have I used the solution?

I have used Office 365 for approximately ten years.

What do I think about the stability of the solution?

It is stable for the most part.

What do I think about the scalability of the solution?

I would rate its scalability as a five, indicating it does what it is designed to do, but there isn’t much room for expansion.

How was the initial setup?

On a scale of one to ten, I would say it is an eight, indicating fairly simple initial setup.

What was our ROI?

There is not a significant return on investment for personal use. However, it might provide some efficiency with time for team use.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the cost at work, but the cost for personal use has increased significantly and feels expensive.

What other advice do I have?

I would recommend Office 365 to others because many people use it, making it easy for users to adapt. Overall, I would rate the solution as a nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Stavros Tsakmakas - PeerSpot reviewer
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Real User
Leaderboard
Good applications, helpful for work, and can easily expand
Pros and Cons
  • "It is stable."
  • "Microsoft Word is a little bit left behind regarding the tools it has."

What is our primary use case?

In my workplace, we were mostly using Excel and Word to organize files, to be able to do tables, and handle general work. Mostly, these tools are the ones that we're using, however, it has a whole suite.

What is most valuable?

It's easy for you to create tables, organize your data, write some text, et cetera. If you want to apply for a job, you need to do, for example, your CV or cover letter, and you need Word to write in. The various applications and software available are excellent.

The implementation is easy.

It is stable.

The product can scale.

What needs improvement?

They are a little bit behind Microsoft Word in regards to the ability it has. It has many things you can add, and they keep adding tables, diagrams, and everything in other places. However, Microsoft Word is a little bit left behind regarding the tools it has.

For how long have I used the solution?

I’ve been using the solution for four years now.

What do I think about the stability of the solution?

The solution is stable and reliable. The performance is good. There are no bugs or glitches.

What do I think about the scalability of the solution?

It is a scalable product. You can expand it as needed.

We have more than 200 people on the solution currently.

How are customer service and support?

I’ve never directly dealt with technical support. I’m not sure how helpful or responsive they are.

Which solution did I use previously and why did I switch?

I did not use a different solution previously. It was my first choice, and I went with it.

How was the initial setup?

The initial setup is very straightforward. It’s not complex. It’s not difficult.

What about the implementation team?

I didn't handle the setup myself; someone else handled the implementation. I’m not sure exactly who was involved.

What's my experience with pricing, setup cost, and licensing?

I’m not sure of the exact cost. In the past, it might have been free. However, now, people do need to pay in order to use it.

I would put the pricing around two out of five. It's not the cheapest price per se. However, due to what it offers, it's actually worth the money.

What other advice do I have?

I am a customer and end-user.

I’m not sure which version of the solution we’re using. I use both cloud and on-premises deployments.

If you do not think about the money you have to pay to activate it, the tool offers good value and many applications, making it worth it.

I’d rate the solution nine out of ten. There’s still room for improvement. However, it’s pretty good.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Enterprise Solutions Architect at InfoCepts
Real User
Collaboration features enhance user interaction and productivity

What is our primary use case?

I use Office 365 for communication and internal communication within my organization.

What is most valuable?

I find Office 365 convenient and easy to use, primarily because I have been a Microsoft product user for a long time. Its user-friendly interface and consistent workflow across various Microsoft products are particularly notable. Additionally, the collaboration features are valuable.

What needs improvement?

Office 365 is not cheap for individual users. It is more affordable when used under an organization.

For how long have I used the solution?

I have been using Office 365 in my organization for almost ten years.

What do I think about the stability of the solution?

I rate the stability of Office 365 at nine out of ten.

What do I think about the scalability of the solution?

I find Office 365 to be quite scalable, rating it between eight and eight and a half out of ten.

How are customer service and support?

I have never faced any challenges with technical support because I have not needed to reach out to them. I have resolved issues by searching online.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I used Microsoft Visual Studio and Azure DevOps, but now I am focusing on Power BI development.

Which other solutions did I evaluate?

I am currently focused on Power BI and do not use any other BI solutions like Tableau.

What other advice do I have?

I rate Office 365 overall as nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manager at Self employeed
Real User
Leaderboard
It has more features than expected, but it could be more user-friendly
Pros and Cons
  • "It has more features than somebody would expect, and it is worth taking a deeper look into the features available."
  • "It could be more user-friendly for inexperienced people."

What is our primary use case?

I use it for everything that has to do with data input and of course Excel, Office and the like. It is pretty much the cornerstone software for what I do.

What needs improvement?

I'm not really sure whether this is possible, but maybe some sort of PDF editing. I also think that it could be more user-friendly for not-so-experienced people.

For how long have I used the solution?

I have been using Office 365 for the last couple of years.

What do I think about the stability of the solution?

I had a couple of crises, but I believe it was due to hardware, so I will not comment on the stability.

What do I think about the scalability of the solution?

The scalability is pretty good. But the enemy of something good, is something even better. There is always room for improvement.

Which solution did I use previously and why did I switch?

I was previously using Google Docs. I changed to Office 365 because it's more stable and I'm more familiar with it.

How was the initial setup?

The last time I set it up, it was pretty straightforward. This time, to be honest, I had an external company set it up.

What about the implementation team?

I used an external company for the installation.

What other advice do I have?

It has more features than somebody would expect, and it is worth taking a deeper look into the features available.

I would rate this solution as a seven out of ten. It does what it says that it does. However, as I said, it could be more user-friendly for inexperienced people, and of course, things can always get better.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Officer at a manufacturing company with 201-500 employees
Real User
A good, complete and secure suite of products for standard business tasks
Pros and Cons
  • "The products are quite simple for the end-users to use, the up-time is very good, the product is practically maintenance-free, and the multi-layer security is excellent from the security standpoint."
  • "The online applications have limited functionality compared to the local applications."

What is our primary use case?

Our primary use for the product is for performing office tasks like word processing for critical business staff. I work with the product mostly from the administrative side but also have experience using the product itself.  

How has it helped my organization?

Email transmission has greatly improved since we migrated to office 365 , collaboration with SharePoint and Teams  has increased users productivity, downtime is minimal and I.T management is very minimal hence we can concentrate on other I.T tasks. 

What is most valuable?

The thing I have found most valuable is that the product is quite simple for end-user so there is not much reason to use the product support. The support for users is good and adapting the product from the user's perspective is quite easy.  

The uptime of the solution is quite good, I can say it has about 98 to 99% uptime.  

The product is also easy from the standpoint of administration, especially for the IT team. We have good control over who has access to the program components and what parts they can use. In terms of the IT team, it makes our work quite easy. We do not need to spend too much time monitoring the solution because it is quite good.  

Security-wise, it is also good. There is multi-layer authentication which I think is good from a security standpoint.  

And finally, the reporting is also good.  

What needs improvement?

One part of the suite that can be improved is their online applications. Those are quite limited compared to the desktop applications and this can make them more difficult to use. That is one area of improvement that Microsoft should address.  

The cost is a big challenge. It is really quite expensive and puts quite a strain on our budget. Because of that, we have to set a limitation on the use of the online application and the distribution of user licenses. If the pricing were more friendly, we might want to get more people using the product.  

The pricing is really the key feature that holds us back from making more and better use of the product.  

For how long have I used the solution?

I have been using the product for about one year.  

What do I think about the stability of the solution?

The product is very stable. We only have very rare issues when something goes wrong.  

What do I think about the scalability of the solution?

The scalability of Office 365 is quite good. The cost of the licenses is the main issue when it comes to scalability, not the product itself. We have to try to balance the number of licenses according to the most critical users.  

We do plan to increase usage over time since the company will always grow. As the number of critical users increases, we will need to purchase more licenses.  

So there is the possibility of changing the number of licenses we are using and that would be all we need to do to scale usage with some very minor attention to security issues.  

How are customer service and technical support?

The technical support is good. Probably the best thing about tech support is that we do not need to be involved with them because the product is stable.  

Which solution did I use previously and why did I switch?

We previously used on-premise Exchange server , the solution was good but administration of the solution was very time consuming , security was a key concern and downtime was very frequent. 

How was the initial setup?

The initial setup was okay. It was not too complex, but it also was not as straightforward as it might have been.  

What about the implementation team?

We implemented through a Microsoft vendor and their expertise is very good.  

What's my experience with pricing, setup cost, and licensing?

We find that the licensing costs are high enough that it makes us restrict the number of users in our organization.  

Which other solutions did I evaluate?

We evaluated G-Suite 

What other advice do I have?

The advice I would give to others who are looking into implementing Office 365 is that this solution is a good one for anybody needing a scalable, stable solution with good uptime.  

It is virtually a worry-free solution especially from the standpoint of IT administrators.  

On the scale from one to ten, with one being the worst and ten being the best, I would rate this product as a nine-out-of-ten. I would rate OneDrive as a nine as well.  

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user