Office 365 Reviews and Pricing

Process Manager at a marketing services firm with 201-500 employees

Apr 17, 2025

Seamless device switching and cloud saving boost productivity and usability

What is our primary use case?

I use Office 365 for Word, Excel, and PowerPoint in different client projects.

What is most valuable?

The most valuable features are its usability and interoperability. I can switch between multiple devices and continue my documentation seamlessly. For example, I can work from a client device to my current device and other devices, saving it to the cloud and reusing it anywhere without searching or saving it separately. It is very handy.

What needs improvement?

In my opinion, Microsoft can make Power BI available in Office 365 as a basic version instead of making it a separate licensed product.

For how long have I used the solution?

I have been working with Office 365 for about four to five years.

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What do I think about the stability of the solution?

I would rate the stability of Office 365 as nine out of ten.

What do I think about the scalability of the solution?

Office 365 has a scalability rating of nine.

How are customer service and support?

The technical support from Microsoft is rated six to seven because it takes more time for them to address issues. Listening to the issue and then addressing it takes a long time.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup for Office 365 is very simple.

What's my experience with pricing, setup cost, and licensing?

I would rate the price of Office 365 as five. It is neither inexpensive nor costly.

Which other solutions did I evaluate?

I don't believe other competitors are near to Office 365. It is easy, usable, and simple to set up. Google is catching up, but it will take some time.

What other advice do I have?

The final rating for Office 365 is eight. The pricing and technical support are factors for reducing two points.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 17, 2025

reviewer2695884

IT Manager at a real estate/law firm with 1-10 employees

Apr 17, 2025

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Compatibility across companies enables effective productivity and report management

What is our primary use case?

I use Office 365 as a productivity tool for correspondence, presentations, and spreadsheets. It is used by everyone individually based on their needs such as writing emails, doing reports, or handling calculations and spreadsheets. We don't use AI extensively.

What is most valuable?

I find Office 365 valuable because it is compatible across all companies, which is essential for our organization. It serves as a stand-alone correspondence, presentation, and reporting tool. The flexibility to adjust subscriptions with headcount changes is an advantage for cost management.

What needs improvement?

I would like to see improvements in the complexity of Office 365 administration. The backend can be daunting due to frequent changes in module names, which can be disruptive.

For how long have I used the solution?

I have been using Office 365 for more than fifteen to twenty years.

What was my experience with deployment of the solution?

There have been no deployment issues. The initial setup nowadays is much simpler compared to a few decades ago.

What do I think about the stability of the solution?

There have been no performance or reliability issues with Office 365. It functions well even when not connected to the internet, except for Outlook which cannot send emails.

What do I think about the scalability of the solution?

There have been no scalability issues with Office 365. If there is an increase in users, we just subscribe to additional licenses.

How are customer service and support?

I seldom consult Microsoft tech support and there's not much detail provided about contacting them. We usually interact with our vendors instead.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We started with Google but found it difficult to manage two platforms. Switching to Office 365 allowed us to consolidate everything in one place.

How was the initial setup?

The initial setup was straightforward and simpler than it was a few decades ago.

What was our ROI?

The flexibility to increase or decrease subscriptions with headcount changes makes the process more manageable and cost-effective.

What's my experience with pricing, setup cost, and licensing?

The cost is not very reasonable. The pricing could be more flexible, and features needed are sometimes only available at higher subscription levels not suited for our company size.

Which other solutions did I evaluate?

We originally evaluated Google before switching to Office 365, due to difficulties in keeping track on both platforms.

What other advice do I have?

For our environment, we have no choice but to use Office 365 as it's manageable with our company size. On a scale of one to ten, I would rate Office 365 an eight or nine. Nothing is perfect, and a ten would lead to complacency.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 17, 2025

Buyer's Guide

Office 365

April 2025

Free Report: Office 365 Reviews and More

Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

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849,963 professionals have used our research since 2012.

reviewer957099

DevOps Engineer at a tech services company

Apr 14, 2025

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Integration and security features enhance functionality, but issues with updates and customer service persist

What is our primary use case?

I use Office 365 primarily for emails. Additionally, I work with Windows and Office Suite, both local and online.

What is most valuable?

Office 365 has great possibilities for integration, such as single sign-on and the Azure part of it. From a security perspective, there are valuable features such as always-on VPN and Endpoint protection. Defender is included for free, and there are options to upgrade Windows with certain plans, like E3 and E5.

What needs improvement?

There are many issues with Teams, OneDrive, SharePoint, and Exchange, making it difficult to identify positive aspects. Exchange has issues such as malfunctioning in specific regions and some features not working for certain users. There are also problems with Windows updates occasionally being faulty. Although it's possible to work around mailbox limitations with an archive or shared mailbox, larger mailboxes would be preferable.

For how long have I used the solution?

I have been working with Office 365 for more than ten years.

What do I think about the stability of the solution?

Windows has issues with faulty updates, affecting stability. There are often availability issues with Office products.

What do I think about the scalability of the solution?

Certain Office plans are limited based on the number of users. For instance, a plan that suited my needs could not be used because I have more than one thousand or two thousand users.

How are customer service and support?

I was not happy with the technical support, especially when my issue with DMARC was routed to the Indian support team, who could not resolve it after two and a half months. I requested it to be routed to German support, but it was not. I had happier experiences with the German support previously.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

I mentioned potential pricing and tax changes due to political actions like Donald Trump's ideas impacting the EU, which may result in price changes.

Which other solutions did I evaluate?

Other than Office 365, I have worked with Linux. I have not worked directly with Google but have tried the free version of their similar product.

What other advice do I have?

It's essential to consider the user's knowledge when recommending an Office 365 plan. For example, recommending an E5 license to someone without administrative knowledge doesn't make sense. On a scale of 1 to 10, I would rate Office 365 as a seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 14, 2025

Yonas Tizazu

Manager, Cybersecurity Engineering and Audit at a tech services company with 11-50 employees

May 2, 2022

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Suite of tools for productivity and collaboration, is straightforward to set up and quick to deploy

Pros and Cons

"The most valuable features of Office 365 are Word, PowerPoint, Excel, and Teams. Teams helped us to collaborate more through its call and document sharing features."

"Performance-wise, Office 365 needs a lot of bandwidth. The problem is, the solution requires very high bandwidth and internet usage. Meaning, the desktop application consumes a lot of internet data. Sometimes, when the connection is slow, it won't work and it won't load. This is an area for improvement for Office 365."

What is our primary use case?

We use Office 365 for documents, like Microsoft Word, PowerPoint Excel, and Teams.

How has it helped my organization?

Microsoft Teams helped us to collaborate more. We use the call feature to communicate with colleagues, and the document sharing feature is a secure way of sharing through the cloud.

We use it more for Word, Excel, and PowerPoint. With the addition of Teams, which is an added feature that I like.

What is most valuable?

In terms of the most valuable feature, I use Word, PowerPoint, Excel, and Teams, but Teams is new for me.

What needs improvement?

Performance-wise, Office 365 needs a lot of bandwidth. The problem is, the solution requires very high bandwidth and internet usage. Meaning, the desktop application consumes a lot of internet data. Sometimes, when the connection is slow, it won't work and it won't load. This is an area for improvement for Office 365.

In the next release, I would like for Office 365 to be more of a finished product. It should have the ability to place calls and do system messaging. Those would be good improvements.

I would also like for the license to include a video cloning feature.

For how long have I used the solution?

I have been using Office 365 for five years.

How are customer service and support?

I never contacted Office 365 support because we have our IT support person who resolves any issue we face.

How was the initial setup?

The initial setup for Office 365 was straightforward.

What about the implementation team?

I deployed Office 365 in my machine. The deployment was really straightforward and took just half an hour.

What other advice do I have?

Before choosing Office 365, we didn't evaluate other options, because we've been using Microsoft Office products over the last decade. Microsoft Office is the preferred choice here in my country.

We purchased the Office 365 license for 40 users. The solution is deployed in a single location. We are only 55 people in the office.

My advice to others looking into using Office 365 is to go for it because it's an all-in-one solution that they can use for collaboration and other things.

My rating for Office 365 is eight out of ten. I would give it a ten if the bandwidth issue was solved because currently it uses up a lot of bandwidth, plus if they added more features to it.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Yogeswaran Natarajan

Business Analyst at Hewlett Packard Enterprise

Apr 22, 2025

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Effective collaboration and report presentation are enhanced with user-friendly tools

What is our primary use case?

We use Office 365 predominantly for reporting purposes. We extensively utilize Excel and PowerPoint. Excel is used for generating and analyzing reports, while PowerPoint is used to prepare presentations and offer analytical solutions and suggestions.

What is most valuable?

Office 365 has been user-friendly and easy to learn. In case of any new upgrade, it is quite possible to explore. Collaboration tools such as Teams are very useful, especially when managing our projects and gathering feedback from stakeholders. Tools in Teams, such as the app for tracking and following up with stakeholders, are notably useful.

What needs improvement?

There is something called Office Script in Excel, which is not very user-friendly. Many team members find it difficult to apply recorded scripts to similar tasks. More training material or use cases related to Office Script would be helpful to maximize its potential because it has the capability to automate many Excel tasks. Additionally, there is interest in AI integration, particularly Excel and PowerPoint's capabilities, but access to Copilot is limited due to licensing costs.

For how long have I used the solution?

We have been using Office 365 for more than seven or eight years.

What do I think about the stability of the solution?

There have been no stability or performance issues with Office 365. Everything is all good.

What do I think about the scalability of the solution?

Office 365 is good, and scaling up or upgrading is easy without any problem.

How are customer service and support?

When it comes to corporate setups, there is an internal IT team available for assistance with technical support, so there is no issue.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I do not want to comment on pricing or experience with licensing, as I never purchase Microsoft products and only use the company's licensed products.

What other advice do I have?

Overall, I would rate Office 365 nine out of ten for the user experience.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 22, 2025

Judit Biro

Process Manager - Low-coding System Expert at Icosa Brand Ltd

Apr 18, 2025

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I have integrated APIs effortlessly and expanded my tasks seamlessly

What is our primary use case?

I use Office 365 because it is easy to use, and I can do many tasks with it.

What is most valuable?

Office 365 is scalable. It is easy to integrate with APIs, which is very beneficial for the operations we conduct.

What needs improvement?

I cannot tell anything specific that needs improvement in Office 365.

For how long have I used the solution?

I have worked with Office 365 for twenty years.

What was my experience with deployment of the solution?

The deployment of Office 365 was easy and took only a few hours.

What do I think about the stability of the solution?

I would rate the stability of Office 365 as eight out of ten. Sometimes it is slow and needs restarting.

What do I think about the scalability of the solution?

I find Office 365 to be highly scalable. I would rate its scalability nine out of ten.

How are customer service and support?

Microsoft's technical support is very good. I would rate it as ten out of ten. Their support is available anytime we need it.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Office 365 was easy.

What about the implementation team?

The deployment of Office 365 was done by an integrator.

What other advice do I have?

I would recommend Office 365 to other people. The solution overall, I would rate it nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 18, 2025

Hari Krishna Boddala

Vice President at Fluentgrid

Apr 14, 2025

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Collaboration and productivity have improved through effective use of standard tools

What is our primary use case?

We are using Office 365 for collaboration, their mail services for communication, and the Office 365 suite for fulfilling all client requirements.

What is most valuable?

The effective collaboration within our management through Teams is beneficial. Even though email is standard, Teams has significantly helped with collaboration. The tools such as Word, PowerPoint, and Excel assist in documentation and presentations. Office 365 improves productivity and collaboration.

What needs improvement?

PowerPoint could have more features to assist users in design. AI features within Word and Excel could be improved as well. Enhancements to AI-based summarization in Teams would be beneficial.

For how long have I used the solution?

We have been dealing with Office 365 for a long time.

What do I think about the stability of the solution?

Office 365 is stable. We do not have any issues.

What do I think about the scalability of the solution?

Office 365 is scalable. We started with fewer numbers and have scaled up as needed.

How are customer service and support?

Our Technology Services team coordinates with Microsoft for ticket resolutions. Personally, I haven't dealt with tech support.

How would you rate customer service and support?

Neutral

What was our ROI?

We see value for money in improving productivity and collaboration.

What's my experience with pricing, setup cost, and licensing?

I am not part of the cost management. The cost is handled by the admin team, and I do not have insights into it.

What other advice do I have?

I would rate my overall experience with Office 365 as 8 out of 10. I would recommend Office 365 for its capabilities in handling collaboration, secure document sharing, and using standard tools like Word, PowerPoint, and Excel for documentation and presentations.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Last updated: Apr 14, 2025

Rajkumar_Santhanam

accessibility support engineer at Salesforce

Apr 20, 2025

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User-friendly tools facilitate seamless communication and integration while AI-enriched features enhance productivity

What is our primary use case?

I use Office 365 for communication and file sharing. We use Outlook, Teams, and SharePoint for our tasks.

What is most valuable?

The features I find most valuable in Office 365 include its user-friendly interface. We use Outlook, Teams, and SharePoint for various tasks, and overall, it is helpful. The solution integrates well with other tools and platforms that we use. The Editors and Designers are also good features of the AI-enhanced services offered.

What needs improvement?

The mobile phone applications are too heavy and should be lighter.

For how long have I used the solution?

I have two years of experience with Office 365.

What do I think about the stability of the solution?

The stability of Office 365 is high. I would rate it between eight and nine.

What do I think about the scalability of the solution?

Office 365 has high scalability. I would rate it between eight and nine.

How are customer service and support?

Microsoft Technical Support is good. I would rate them an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution before Office 365. I used other solutions only afterward.

How was the initial setup?

The initial setup of Office 365 is almost straightforward.

What other advice do I have?

Based on my experience, I would recommend Office 365 to other people. I would rate the overall solution around nine.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 20, 2025