Office 365 Reviews

My cybersecurity strategy primarily involves using CrowdStrike Falcon as an EDR solution, and currently, we are using it as an EDR. We are in discussion with the CrowdStrike team about having a managed SOC integrated as well.

I am using CrowdStrike Falcon in the online industry.

The most effective feature I find for threat detection is the 24/7 managed monitoring, which is a next-gen antivirus and next-gen Endpoint Detection and Response. In Endpoint Detection and Response, the best part is 24/7, 365 continuous monitoring to the endpoint for identifying any suspicious activity.

It is a next-gen AV which does AI-based behavioral analysis to detect and take action on malware, ransomware, and other threats.

The automated response capabilities in CrowdStrike Falcon perform analysis based on the behavior of the activity. If it finds objectionable content or breaking of sitemaps, it uses an untraditional approach to block it. When suspicious activity occurs, such as detecting a file with a document extension that is self-replicating, the detection happens automatically. In cases of zero-day threats, such files are automatically put in sandbox for extraction and analysis to identify why it is classified as malware.

Falcon's integration capabilities with other tools enhance my security posture because it has a very lightweight agent, and having a unified console gives us complete visibility, including endpoints, servers, containers, and cloud workloads.

To improve CrowdStrike Falcon for the next release, I recommend that they should have a model where it works as an agentless solution. In terms of everything which agent pushes to the server or to the single console, if it could also have a feature where you can have other ports, which is SNMP or your network devices or OT devices, which you can specifically monitor, that would be great.

I have been working with CrowdStrike Falcon for more than 2 years now.

Regarding the setup, in my experience and our team's experience, it is fairly easy to install.

I would rate the setup an eight because we have a heterogeneous environment. For Windows, it is very straightforward and easy. For Linux, you need to automate it. If you have a bulk force, then you have to use some CMF or similar solution, which makes it a bit more complex, but overall it is fairly easy.

During these 2 years with CrowdStrike Falcon, I faced challenges, as everybody knows about the CrowdStrike outage. That was one significant issue, as it brought many Windows-related services to a halt due to one bad configuration push from CrowdStrike tracks.

Regarding stability, except for the incidents mentioned, I don't see any issues.

For scalability, it is easy to scale this solution for my company needs, and I would rate it a nine.

More than 7,000 users are working with CrowdStrike Falcon in my company.

Currently, we are 100% covered with CrowdStrike Falcon, but as the user base increases, we will certainly increase the license.

I have contacted CrowdStrike for support regarding the same incident, and my experience was pretty bad. There were people not knowing what was happening, how to mitigate it, or what to do. We were in a bad situation. After a couple of hours, their communication started flowing better, and things started improving.

My impression of the technical support of CrowdStrike, just for that particular instance, is less than four.

I have evaluated other options before working with CrowdStrike, including Carbon Black and SentinelOne.

When comparing CrowdStrike and SentinelOne, I don't see many advantages, but because of one particular problem, we had to give away SentinelOne. Otherwise, all three products are quite comparable.

Overall, it is a user-friendly tool.

CrowdStrike Falcon is definitely an expensive solution.

Since implementing CrowdStrike Falcon, I would say if it is protecting my environment, that fulfills my expectation. So far, I am happy.

For those who would to use CrowdStrike Falcon, I recommend that they need to negotiate hard on commercials because it is not an easy or affordable solution. From a commercial standpoint, they should negotiate hard. Technically, it is not a very difficult tool.

If we had not experienced that outage, I probably would have rated it ten. That incident gave it a very bad name because the support was inadequate. Many people might have decided to move out of CrowdStrike because of that incident.

My total rating for CrowdStrike Falcon is eight.

We use Office 365 for business and office productivity, and we appreciate all the functionality because it has SharePoint and meets our requirements. I use OneNote and Visio, so we can order as we require it. The big advantage is that whatever features you want you can select, and whatever you don't want you don't select.

The features of Office 365 that I find most impactful for improving productivity include OneDrive, so all our cloud data is there. Everything is backed up and always available, and if there is a maintenance issue, we receive good notice. It has everything one would need to run a modern office, providing every solution we require.

The collaboration tools in Office 365 enhance my team's workflow immeasurably, and they are absolutely top class.

In terms of disadvantages in Office 365, the cost is something some people complain about because I live in South Africa and it is quoted in dollars. By the time we exchange for our weak currency, it becomes quite expensive, but other than cost, there is nothing I would complain about. The product itself is absolutely superb, and while many companies in South Africa run Google because it is cheaper, cost remains a factor here. Microsoft does not give territorial pricing relative to exchange rates, unlike many other companies.

I have been using Office 365 for 5 years.

The deployment of Office 365 was very easy.

I got one of my tech professionals to help with the Office 365 deployment, and he did not encounter any problems.

For stability, I would rate Office 365 as a 10.

I think Office 365 is a scalable solution, and I would rate it a 9.

For technical support, I would give them a rating of 10.

Positive

It took a couple of minutes to set up Office 365, just registering, putting in the card details, and setting up the users, but it was very quick, about 30 minutes.

I got one of my tech professionals to help with the Office 365 deployment, and he did not encounter any problems.

Regarding cost savings or return on investment after implementing Office 365, although there is an initial or monthly cost and we could do it annually, we choose to do it monthly. We find that the ROI is significant. We get the latest and greatest features, and today with Copilot and some of the really big advantages that they did not have a year ago, it has made a huge difference. We use Copilot in Excel quite extensively and not as much in Word because we are more of an analytics company. With ChatGPT, we are able to ask for solutions in Excel or PowerPoint, and the integration is great.

In terms of extra expenses with Office 365, it depends on what you order. It is not Microsoft's fault; for example, I was in the UK and saw that paying $20 is no problem there, but paying that here equates to 400 of my currency, which makes the price steep sometimes. If I am paying for a Power BI Pro license at $20, costing me 400 Rand, that is a frontline tool, which is not expensive considering the work we produce. However, Office 365 can be on the pricy side if you start trying to access all of the functionalities.

I did look for some alternatives to Office 365 because some team members enjoy using Google Docs to assist their analytics work. But ultimately, we are very much a Microsoft shop.

I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved.

For the maintenance side of Office 365, only one person is involved.

Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10.

My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10.

I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices.

We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now.

I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.

Public Cloud

Other

The bank gave us Office 365 to work with. I used Google for personal use, but in the bank, I exclusively used Office 365.

Office 365 has excellent facilities, it's familiar, and it's easy to comprehend when sending messages.

I recommend it for the facilities as it's familiar to users when they see it and makes it easy to find items and features that we can use.

The scalability of Office 365 is good.

I would rate Microsoft technical support as 3 or 4 out of 10. This rating is mainly because I didn't need much support since it works efficiently, though sometimes internet connectivity affects the experience.

I have approximately 4 years of experience with Office 365.

The setup process for Office 365 is easy.

For stability, I would rate it 10 out of 10.

The scalability of Office 365 is good.

I would rate Microsoft technical support as 3 or 4 out of 10. This rating is mainly because I didn't need much support since it works efficiently, though sometimes internet connectivity affects the experience.

Positive

The setup process for Office 365 is easy.

For stability, I would rate it 10 out of 10.

I would recommend Office 365 to others.

On a scale of 1 to 10, I rate Office 365 as 10.

Private Cloud

Microsoft Azure

I mostly work with AWS. My team is working on bespoke applications and we're deploying it on AWS Kubernetes, mostly with EKS services. That's my scope at this time.

I have been working with Office 365 for three years. I mainly use Office 365 for collaboration and communication, mostly using SharePoint, MS Teams, and email.

I'm using Office 365 for collaboration and communication. Microsoft Teams is the most useful feature of Office 365 for me.

Microsoft Teams is the most useful feature of Office 365 for me. Since we are using a cloud base, for stability, I can rate it 8, because there are some performance issues and outages I've encountered. From my experience, in my environment, we are using mostly the Microsoft Office suite, MS Word, PowerPoint, and everything.

I think there's more advantage in using Office 365 compared to Google or AWS collaboration tools if you are using Microsoft in your productivity tools, due to the seamless integration. Office 365 does support my remote and hybrid workforce collaboration needs.

Based on my experience as a user, I think we are going into full integration with the Copilot, so hopefully this will improve functionality, but I haven't used it yet. I'm expecting more from the full integration with the Copilot for more automation.

In the future, it would be great to see full integration with the Copilot.

I have been working with Office 365 for three years.

From my user point of view, the initial setup and deployment process for Office 365 is seamless to the users.

Since we are using a cloud base, for stability, I can rate it 8, because there are some performance issues and outages I've encountered.

I think it's scalable, as long as you pay.

I'm not raising support, as it will be handled by another team, not on the user side.

Positive

I currently am no longer working with SAP in the past two years, as I moved to another area already, which was about three years ago.

From my user point of view, the initial setup and deployment process for Office 365 is seamless to the users.

I'm not raising support, as it will be handled by another team, not on the user side.

I think Office 365 is more beneficial for medium to enterprise company sizes, while small companies may not find it as beneficial.

For pricing, I think it's fairly priced, I would rate it 8.

I think there's more advantage in using Office 365 compared to Google or AWS collaboration tools if you are using Microsoft in your productivity tools, due to the seamless integration.

I don't want to publish my review on the PeerSpot platform in public, as much as possible. I'm okay with providing only my feedback without any personal details.

For my final points for Office 365, I would rate it an 8.

Public Cloud

Microsoft Azure

Our current use cases for Office 365 include using it as our email handler as well as for MDM, and we also have offline office which is very important for doing our regular work such as Word, Excel, PowerPoint, and all. We get help from the E5 plan and we are using MDM for more than 50 people in our team. This is because there was an incident where a data breach occurred in our organization. After that, we decided we should implement the MDM solution to protect personally owned devices. After implementing MDM, we are now secure enough to prevent leakage of our organization data.

The most valuable feature or capability of Office 365 that I found is the legal hold feature, which is excellent for customers to maintain regulatory compliance. Deleting data is a common occurrence; people can delete their data from their device, and it will be moved to the recycle bin for a certain period of time. After the email is deleted, we found that if legal hold is enabled for a particular user, Microsoft offers unlimited archival, meaning any email that comes to that email ID will be stored, and we can easily use the E-Discovery feature to check the emails, their history, and export them in a PST file, which is very beneficial for customers during audits.

Overall, Office 365 brings organization efficiency, as these tools are very helpful for every organization to maintain their records, organization data, compliance, and collaborations. Everything that is basically required by an organization is already taken care of in the Office 365 products.

The areas of Office 365 that need improvement include the organization sharing option in Teams, which we found to be limited. If the organization does not enable it, we cannot get the IM details in Teams. If Microsoft can make it more reliable similar to social media - for example, if I am dealing with customers and I already had a meeting with them in Teams previously, the customer account should be visible to me along with their current status, such as busy, away, or available.

It would be easier for us to communicate with our customers or colleagues because it works within the organization. I am specifically referring to cross-functional connectivity for other organizations that we work with.

We have been using Office 365 for almost two and a half years.

The stability of this solution is very high, and I would rate it a full 10. I have been using it for the last three years and have not faced any issues during this time, leading to 100% uptime.

I would rate the scalability of this solution as nine out of ten.

I rate the technical support for Office 365 at about four to five out of 10 maximum. The support center is in China, and making them understand our issue is a hectic challenge. Every time we log a ticket, a new agent comes, and we have to describe the problem again. It is common that when the shift changes, the new staff does not have the case history, and we have to start explaining again. Customers expect quick solutions rather than reading KB articles.

With tools such as ChatGPT allowing us to find the same KB within seconds, we question why we spend so much time waiting for responses from Microsoft support. I suggest improving regional support for India, making it easier for customers to connect. Additionally, when we log cases, the support should check known issues quickly and engage with us directly when addressing unknown issues rather than just sending us basic help articles.

Positive

The initial setup of Office 365 is easy. Though I don't have hands-on experience, I can share our thoughts. During implementation, it took very little time and was very easy. We did not face any issues. We found that email delivery, which was being held, got delivered after three or six hours. I would give it at least eight out of 10.

Regarding similar service providers available in the market, we used Zoho previously, and we found it to be a wonderful product. However, we are more comfortable with Microsoft's UI, which influenced our choice to move to Microsoft instead of using Zoho.

The feature of Office 365 that has proven most beneficial for collaboration in my team is definitely Microsoft Teams. It is a commonly used platform throughout the organization, serving all our collaboration and instant messaging needs.

For the maintenance of Office 365, we only need one person.

Regarding pricing, I would give Office 365 an eight. It is pretty expensive.

The licensing is complicated because when we ask for pricing, the Microsoft team presents 10 to 15 different plans with almost the same features but different prices. It is difficult for customers to differentiate, especially since we are dealing with specific use cases. We need the application for specific purposes, and Microsoft has 20 options. Customers generally tend to choose the least costly option, resulting in missing out on crucial features and needing to upgrade through the pricing tiers again. If Microsoft can simplify the licensing, it would be easier for customers to opt for their services.

Overall, I rate Office 365 eight out of 10.

Public Cloud

Microsoft Azure

I understand I'm working with or using other tools besides Huawei, such as Windows, Office 365, Zoom for communication, Linux, and similar applications.

I'm using Office 365 because it's free, so there are signals besides Huawei that I work with or have used before.

I'm using it, and it's wonderful. It's custom made for Huawei, a special version of Office 365. It's not fully open to 3 Cloud or 365 because at Huawei, we have some restricted tools within Office 365. We use them just for email, Word documents, etc. We are not able to download or use online templates or download anything from Cloud. All those features are restricted. We're using only what Huawei provided as tools.

The application is custom made for Huawei, a special version of Office 365. It's not fully open to 3 Cloud or 365 because at Huawei, we have some restricted tools within Office 365. We use them just for email, Word documents, etc. We are not able to download or use online templates or download anything from Cloud. All those features are restricted. We're using only what Huawei provided as tools.

It has been fine regarding stability-wise issues, technical errors, and downtimes, but with Microsoft there are sometimes bugs, freezing, re-downloads, or redos. They have to reload the restrictive features and license. There was an issue from my PC itself, but the good thing is they auto-recover and auto-save, so when corruption happens, we can retrieve the latest version templates from Word, Excel, or PowerPoint.

Sometimes I use templates from different versions through copy-paste. When I want to save, I get prompts about text or fonts. I need to click again and apply something to be able to save the file. When I have different styles, it is very hard to track this. To avoid checking these optics every time I want to save the file, sometimes reason pop-ups appear when saving files, indicating projects have some strange text.

The value received is limited because I still rely on many third parties to do my work. It's not enough just to have Office 365, as I'm still dependent on some external tools.

Plugins and macros could be improved, such as Mouse broadcast and automation in Excel or SharePoint workflows.

More tools are needed, especially AI integrated features. This could be better in the Office 365 sixteen version. I'm using version eleven, but it still requires more enhancements, particularly in AI capabilities.

The download speed and safety need enhancement. At Huawei, we have WPS which is lighter, much better, and can adopt PDF files. As I don't have PDF capability in Office 365, I still need Microsoft separately. If Office 365 also includes PDF file capabilities, that would be perfect. WPS is much better as it has PDF functionality, scissors tool, and is more reliable.

I have never faced stability-wise issues, technical errors, or downtimes, but with Microsoft, there are sometimes bugs, freezing, re-downloads, or redos. They have to reload the restrictive features and license. There was an issue from my PC itself, but the good thing is they auto-recover and auto-save, so when corruption happens, we can retrieve the latest version templates from Word, Excel, or PowerPoint.

Sometimes I use templates from different versions through copy-paste. When I want to save, I get prompts about text or fonts. I need to click again and apply something to be able to save the file. When I have different styles, it is very hard to track this.

It is very common to have many different company topics from different slides. When you combine materials, you have different formats, and when you want to save, you get a prompt about unknown text or unknown fonts of file formatting. Every time you have to click save, there are pop-up boxes requiring confirmation, which can be annoying.

I never used that due to restrictions. I don't raise tickets to Microsoft if I have issues or questions.

I have been using it for a long time, from version eight to nine. I can debug issues myself because I know them, but I have to run through all slides and create fresh new templates or do manual work. I have workaround solutions, but when I have complex slides and multiple materials to combine, I get prompts when saving that require additional steps.

The overall rating for Office 365 is 7 out of 10.

Other

Our primary use cases for Office 365 would be to use Word, Excel, and PowerPoint. We use Outlook for email exchanges, Teams for internal communication purposes, so these are our predominant use cases.

Microsoft Teams is something that we prominently incorporated, and it has been found to be stable and quite user-friendly among the other project management tools and communications out there in the market.

One of the features which I predominantly use in Office 365 is the Designer option in PowerPoint, which I feel was very helpful in most cases for designing presentations, so I would say that was a good feature I would recommend.

SharePoint would have been one tool we often use, but I cannot specifically say a feature that has helped us significantly in terms of Office 365.

We have been using Microsoft for quite some time for our internal purposes, and we are predominantly relying on Microsoft tools and services for internal communications and email exchange.

We have been using Office 365 for more than a year right now. We have been using Teams and other tools provided by Office 365, and it has been a really good experience.

I do not have anything in my mind related to Office 365 that really needs improvement; whatever I have right now is meeting my needs.

With respect to Word, if we could have some kind of chat interface where I can select the text and replace it via generative text, that could be a great option.

We have been using Office 365 for more than a year right now, and it has been predominantly incorporated with good results.

During my administration setup of Office 365, it was quite difficult to set up my card payment and related items.

I am not specifically sure about the security features of Office 365; I need to check with my IT team, but it seems to be pretty reliable right now.

I have not interacted with any technical support, so I do not have any experience with it.

Positive

The initial setup of Office 365 was rated around seven out of ten in terms of complexity.

I am not sure how much time it took to deploy Office 365 as these tasks were handled by our IT team.

A couple of people would have used my email ID from my common email account, but I am not sure about the reason. I would need to check with my employee to see what they used it for.

I am not confident enough to say for what product we have used the solution. I would need to check with my team for more details.

On a scale of 1-10, I would rate Office 365 as a 9.

Public Cloud

Microsoft Azure

I am currently using the Enterprise version of Office 365. I'm a corporate user and use it for my own company. I usually use Office 365 for Teams, mostly, and my emails run through Outlook as well. I use Planner within Teams a lot, specifically Planner and Calendar.

OneDrive has proven most beneficial for collaboration in my team in particular. We have just recently started using OneDrive for this. It has been impactful, but I don't think we've fully utilized it to notice that sort of an impact.

I use OneDrive extensively. I find OneDrive valuable because I'm able to have all my documents in one place and I can access them from anywhere.

Certain features such as the Planner and dashboards don't work as efficiently with the iPad version, the iOS version. On the iOS version, it's a little glitchy. On iOS if I want to access my Planner, I have to go to the browser and access it, which is very inconvenient. I hope that they improve that part and make the iOS app self-sufficient. The main challenge is its compatibility with iOS.

It's been one and a half years. Before that, we were using Google.

The setup of Office 365 rates around six out of ten in terms of ease. I rate it as six because while it isn't particularly difficult, there are many components within Office 365 to set up. It takes considerable time and requires someone dedicated to do it.

I would rate the stability of Office 365 as eight out of ten. Overall, it's been pretty good.

Office 365 is pretty scalable because you can keep adding users. All employees in my company are using Office 365, which amounts to around 300 users. I have plans to increase the usage of Office 365 in the future. The scalability allows me to do that.

Technical support for Office 365 is pretty good. I would rate them seven out of ten. The only concern is that sometimes the response time is a little slow.

Neutral

We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform. It was just a choice between Google Workspace and Office 365, or before that, Office.

We decided to switch from Google Workspace to Office 365 because traditionally everyone uses Excel and Word instead of Docs and Sheets. It's good to have everything integrated on one platform.

I participated only by giving the approval. My IT team handled the implementation.

I haven't seen any return on investment as of now.

I think the pricing of Office 365 is four. It is on the less expensive side, but it is not very cheap. The cost increases as you keep adding users.

The price is somewhat justified. However, beyond Office, there are other products. Some basic products should be included in the package, with an option to choose from one or two products to include.

The security features of Office 365 meet my company's data protection needs. With their dual verification, dual authentication and authenticator, it's pretty good. The implementation took approximately 15 days. Based on my experience, I rate Office 365 eight out of ten.

Private Cloud

Microsoft Azure