Assistant Administrator at PostsTechnohub Limited
Real User
Leaderboard
High level support, flexible, and useful automation
Pros and Cons
  • "The most innovative feature of Office 365 is the Power Apps, which allows us to automate literally everything that we want automated. For example, sending attachments to specific folders on SharePoint, adding people's SharePoint when certain apps are performed, or emailing certain people at certain instances, such as when you've done a follow-up with the CRM and you need a marketing email to be sent out at a particular point."
  • "I rate the support of Office 365 a four out of five."

What is our primary use case?

We are using Office 365 mainly for emails, document storage, SharePoint, and the Power Apps to build our own in-house applications.

What is most valuable?

The most innovative feature of Office 365 is the Power Apps, which allows us to automate literally everything that we want automated. For example, sending attachments to specific folders on SharePoint, adding people's SharePoint when certain apps are performed, or emailing certain people at certain instances, such as when you've done a follow-up with the CRM and you need a marketing email to be sent out at a particular point. 

For how long have I used the solution?

I have been using Office 365 for approximately two years.

What do I think about the stability of the solution?

Office 365 is stable.

Buyer's Guide
Office 365
April 2024
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the scalability of the solution?

We have found Office 365 to be scalable.

We have approximately 25 people using this solution in my organization. All of our departments are using it.

The organization is growing rapidly, as we onboard more users, we'll be using Office 365 a bit more. We typically recommend Office 365 to our clients. The feedback that we have received from our clients is it's a solution they're willing to stay with.

How are customer service and support?

Support Office 365 is at a high level. Any time I have an issue, support is always there. Whether it's by email or call back, the response is very prompt. I usually receive my issues resolved within less than eight hours.

I rate the support of Office 365 a four out of five.

How was the initial setup?

The setup of Office 365 was straightforward because I'm the one who did the initial setup as my background is in web dev. Additionally, starting the configuration was pretty easy for me.

A hybrid deployment of Office 365 took approximately two days to have all their emails migrated and everyone up and running.

What about the implementation team?

We did the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

We have a license to use this solution. We have an E3 license which covers many different solutions.

Which other solutions did I evaluate?

We have evaluated other solutions and we settled on Office 365 because of the stability and flexibility.

What other advice do I have?

Office 365 itself is very organization-friendly,  if you're an organization that is looking for a solution that will sort out all your office problems, then definitely it's a solution that you'd be looking for.

I rate Office 365 an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Principle consultant at Active Data Consulting Services Pty Ltd
Real User
Has been extremely reliable, stable, and deployment was simple

What is most valuable?

  • Rapid deployment of Office functionality to users.
  • Ability to enforce global policies.
  • Security.

Monthly subscription per user provides flexibility and a significant number of capable apps to leverage corporate data.

How has it helped my organization?

We have found Office 365's many features and apps to be extremely useful, beyond the usual Word and Excel, which most people are used to using. We've made extensive use of SharePoint, OneDrive, Yammer, and so forth, and are exploring the other capabilities of Office 365.

What needs improvement?

Many of the compliance facilities, whilst available, require a bit of 'digging' around the back end of the admin/security facilities. It would be nice to have industry/regional templates which could be adopted and customized to help get compliance settings made more easily, especially for user organizations that face a lot of compliance issues.

For how long have I used the solution?

About two years now.

What was my experience with deployment of the solution?

No, deployment was very simple.

What do I think about the stability of the solution?

No, so far Office 365 has been extremely reliable and stable.

What do I think about the scalability of the solution?

So far no issues encountered, we have scanned a lot of documents without any issues.

How are customer service and technical support?

Customer Service:

We worked with a Microsoft Partner and found the service to be excellent.

Technical Support:

Very high.

Which solution did I use previously and why did I switch?

We were using Office 2007 before the upgrade, with various licensing scattered across the business. Office 365 gave us a consistent platform that could be easily rolled out. Also, the ongoing updates to Office 365 help reduce the workload on keeping apps up-to-date, especially if the IT team is small.

How was the initial setup?

Initial setup was very straightforward.

What about the implementation team?

We worked through a Microsoft Partner who helped us get Office 365 deployed across our organization.

What was our ROI?

So far, substantial savings of approximately 30 to 40 percent vs the old licensing model. Also, as staff numbers fluctuate, it is possible to keep the number of subscriptions in alignment with headcount. Monthly subscriptions for each user make the solution extremely flexible.

What's my experience with pricing, setup cost, and licensing?

If you are a small business and/or have in-house technical capability, getting up and running with Office 365 is fairly simple. I suggest working with a good Microsoft Partner if the organization is large or disparate/distributed.

Which other solutions did I evaluate?

We spent a bit of time evaluating OpenOffice, LibreOffice, but Office 365 suited our particular needs very well. However, OpenOffice and LibreOffice are themselves good products and should be reviewed/considered for productivity applications. One of the main strengths of Office 365 is it runs on the Azure platform and has Microsoft behind it, which gives me a lot of confidence.

What other advice do I have?

We've been very happy with Office 365 so far. We're looking to see how else we can leverage the investment in Delve, Yammer, Forms, and other capabilities across the business.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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OnyaToochukwu - PeerSpot reviewer
OnyaToochukwuCEO/Programmer at Tech Elight
Real User

That's true.

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Office 365
April 2024
Learn what your peers think about Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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BI/Qlikview Architect at DataForce Ltd.
Real User
Great for building formulas, good integration with other apps, and very stable
Pros and Cons
  • "The integration with other applications is pretty good."
  • "If two people update the same file, it causes issues."

What is our primary use case?

We primarily use the solution for Excel, for analyzing data, and PowerPoint, for presentations.

What is most valuable?

There aren't any features that jump out at me as being valuable.

The Excel application's ability to handle spreadsheets and calculations if very useful.

The integration with other applications is pretty good.

What needs improvement?

There's a matter of sharing with other users. If someone is working on it or disconnects from the mutual storage, I need to save it as is and I need to override it. I cannot work together with other users on the same document. That may be possible on the cloud version of Office 365, however, I'm not sure as we use the desktop version. This is one issue we have with the solution.

If two people update the same file, it causes issues.

For how long have I used the solution?

I've only been at this company for three months, and two months in the office. I've been using Office 365 since I arrived.

What do I think about the stability of the solution?

The solution is quite stable. I haven't had any issues so fr. There are no bugs or glitches. It doesn't freeze or crash. It's very reliable.

What do I think about the scalability of the solution?

I'm not sure if scalability is an issue for this kind of application.

In our organization, there are hundreds or maybe even thousands of users. Everybody probably has some instance of it, whether it's on the cloud or on-prem. it's pretty prevalent across departments.

We are a huge company. For all of the applications we use, we have 20-30 people engaging in the support of all the projects, and not this solution in particular.

My understanding is the organization is planning to move exclusively to Office 365 and probably to the cloud. That's the next step we are taking.

How are customer service and technical support?

I have never personally dealt with technical support, however, I believe it to be quite good.

Which solution did I use previously and why did I switch?

I don't believe the organization used a different product before this solution was implemented.

How was the initial setup?

The initial setup was straightforward. It wasn't complex at all. However, I'm used to working in the Microsoft environment.

I'm not sure how long deployment actually takes.

What about the implementation team?

I don't know if we used an integrator or reseller to assist in the installation of the product, as I only really started at the company a few months ago.

What's my experience with pricing, setup cost, and licensing?

I don't deal with accounting, so I'm unsure as to what the licensing costs would be.

What other advice do I have?

We're a Microsoft customer. We don't have a business relationship with them.

I believe I'm using the 2019 version of the solution.

While this version is on-premise, it's my understanding that the organization is testing the cloud version for future deployment.

I would certainly recommend this product to others.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Theodoros Loizou - PeerSpot reviewer
Software engineer at a comms service provider with 10,001+ employees
Real User
Top 5Leaderboard
Straightforward setup, reliable, and useful automatic save option
Pros and Cons
  • "The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved."
  • "Office 365 could be easier to use at first. Tutorials are needed to know how to use the solution."

What is our primary use case?

I use Office 365 mostly got Excel and Word.

What is most valuable?

The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved.

What needs improvement?

Office 365 could be easier to use at first. Tutorials are needed to know how to use the solution.

For how long have I used the solution?

I have been using Office 365 for many years.

What do I think about the stability of the solution?

The stability of Office 365 is very good.

What do I think about the scalability of the solution?

The scalability of Office 365 is good, if more than one person is using it, it works well.

We have approximately 100 people using this solution in my company.

How are customer service and support?

I have not used the support from Office 365.

How was the initial setup?

The initial setup of Office 365 is straightforward and very easy.

What other advice do I have?

My advice to those wanting to implement Office 365 for the first time is they should take the tutorial first because they need to learn what to do with the solution.

I rate Office 365 a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sales Manager at Essar
Real User
Has an upgraded version of MS Word and a better and upgraded PowerPoint

What is our primary use case?

It gives a platform to connect with your colleagues. Through Yammer, its cloud connectivity enhances its MS Office experience.

How has it helped my organization?

By employing cloud integration, its performance has increased. It has got an upgraded version of MS Word, and a better and upgraded PowerPoint, which are very useful.

What is most valuable?

Its cloud connectivity and integration of Yammer is best. It's a complete package for any office to use.

What needs improvement?

  • They should reduce the license fees....otherwise its the best office solution till date from the Microsoft.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Vijish Jain - PeerSpot reviewer
Vijish JainSales Manager at Essar
Real User

Its the Best version of MS Office.

PeerSpot user
Technology Advisor at a tech vendor with 51-200 employees
Vendor
It is a very easy, logical set-up. It provides us with collaboration and security.

What is most valuable?

  • Cloud
  • Collaboration ability
  • Security.

We are a remote/distributed company, so we need cloud functionality; collaboration is also key in a remote environment.

How has it helped my organization?

We have greater ability to communicate and work on projects much more efficiently. I can provide IT support for over 200 employees remotely.

What needs improvement?

Skype for Business could use some help. But, they constantly update and improve the full suite of apps.

The UI/UX feels a bit clunky. Especially compared to consumer Skype or Teams. There isn’t persistent chat, so it is hard to having on-going conversations. We actually stopped using it for instant messaging, but still use it for the CloudPBX/PSTN (landline calling) which works pretty well. There are some stability issues, but better than a lot of VoIP options.

For how long have I used the solution?

I have used it for 1.5 years.

What do I think about the stability of the solution?

Rarely have we had stability issues. Maybe 20 minutes of disruption over 1.5 years.

What do I think about the scalability of the solution?

Office 365 scales extremely well.

How are customer service and technical support?

I have only had to use their support once, but they seemed proficient.

Which solution did I use previously and why did I switch?

We didn’t really have a previous solution. We used a stand-alone email service and older versions of Office.

How was the initial setup?

It is a very easy, logical set-up and now they have an on-boarding wizard which looks helpful and offer FastTrack to help with on-boarding.

What's my experience with pricing, setup cost, and licensing?

Licensing is maybe the most confusing part of it – in fact there are certification courses just for licensing! But, we have had both the E3 and E5 levels and provides everything we need.

Which other solutions did I evaluate?

We looked at Google at Work.

What other advice do I have?

Provide lots of training and roll out one app at a time for apps that are above and beyond standard Office apps. Reiterate that they can use cloud/desktop or both. Our users sometimes struggle understanding that the desktop apps have the same content as the cloud version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user702306 - PeerSpot reviewer
it_user702306Works at a tech company with 51-200 employees
Vendor

asda

Director - R&D at Axtria - Ingenious Insights
Real User
Promotes collaboration and we can access our documents from anywhere
Pros and Cons
  • "Using Office 365 has allowed us to go digital and onboard people seamlessly for working at home during the COVID pandemic."
  • "Integration with other platforms can be improved."

What is our primary use case?

Our primary use is for document management.

We use Sharepoint for managing documents, Teams for collaboration, Excel, Word, PowerPoint, and Outlook for email management. We also use the document creator for creating internal surveys.

How has it helped my organization?

Using Office 365 has allowed us to go digital and onboard people seamlessly for working at home during the COVID pandemic. 

What is most valuable?

The most valuable feature is that we can access our documents from anywhere. If we aren't using our official laptops, we can still go online to work. I think it helps a lot.

What needs improvement?

Integration with other platforms can be improved. As it is now, it works really well with Azure and other products from Microsoft. However, if you want to integrate something outside of this, especially with Excel, it gives us challenges. There are a lot of use cases in Excel where we want to integrate with other services.

For how long have I used the solution?

I have been using Office 365 for the past couple of years.

What do I think about the stability of the solution?

I think that Office 365 is pretty stable. We are using it pretty extensively and I have not encountered any major issues.

What do I think about the scalability of the solution?

I'm pretty sure that this platform is very scalable because now, almost everybody is working from home and using it. We have between 1,500 and 1,600 users who are scattered across geography. Approximately 1,300 are in India and the remainder is spread across the US.

How are customer service and technical support?

I do not deal with technical support personally, although because we haven't had any major issues, I think that our interaction with them has been smooth.

Which solution did I use previously and why did I switch?

Prior to using Office 365, we were using the on-premises version.

How was the initial setup?

I would not say that the initial setup is complex. Rather, it is of medium difficulty, somewhere between straightforward and complex.

Once we decided to use Office 365, we were able to onboard people seamlessly. We were able to quickly start working with Team, Skype, and other products.

What about the implementation team?

Our internal IT team took charge of the implementation and deployment. They were able to complete it without assistance. The deployment is now fairly automatic for new people and there is very little time spent on maintenance.

What other advice do I have?

In summary, the features are really good, it has made our lives easy, and I highly recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CGO | Diretor de Inovação e Crescimento at a computer software company with 1-10 employees
Real User
Adaptable and easy to use, with a good interface
Pros and Cons
  • "Adaptable solution with a good interface. It's easy to set up and easy to use."
  • "Microsoft Defender for Office 365 could use some customization, but this area for improvement is trivial."

What is our primary use case?

Microsoft Defender for Office 365 is mostly used for AI, SharePoint online, and importing information.

What is most valuable?

Microsoft Defender for Office 365 has been used here in Brazil for a long time, so the familiarity is there. It's being used by both individual and enterprise users, and it has a good interface. It's very adaptable and it's easy to market in Brazil. We've installed this solution for a lot of enterprise clients. It's a solution that's easy to use.

What needs improvement?

Microsoft Defender for Office 365 could use some customization, but it's trivial.

What do I think about the scalability of the solution?

There are some solutions that are easier to scale compared to Microsoft Defender for Office 365, but in general, its scalability is okay.

How was the initial setup?

The initial setup for this solution is very easy.

What other advice do I have?

I've been selling all kinds of solutions, including Office 365, Power BI, and Microsoft Defender for Office 365. I'm based in Brazil and I've been working with Microsoft partners. We have a whole list of customers who use Microsoft solutions. We usually deal with the newest versions and models of Microsoft products.

I don't know exactly what could be improved in this solution. There could be a small room for improvement, but I don't know what it is, or if Microsoft Defender for Office 365 really needs improvement, because it is a very solid solution.

For deployment and maintenance of this solution, we have five people who are in charge.

I don't have direct interaction with technical support, so I can't say from my experience if it's good or not, but what I observed it they give very good support.

My advice for people planning to use Microsoft Defender for Office 365 is that it's a very good solution, and they won't have problems using it.

I'm rating Microsoft Defender for Office 365 a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user