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PeerSpot user
Software Assets Manager at a financial services firm with 5,001-10,000 employees
Real User
Top 10
Its ease of use and integration with some of the existing products are valuable, but it needs more development to be an enterprise product
Pros and Cons
  • "The ease of use and the integration with some of the existing products that we have would be its main takeouts."
  • "From an improvement perspective, Microsoft just needs to make sure that they have a real enterprise RPA tool. PowerApps and Power Automate are still not at the level of UiPath and Automation Anywhere. It could be because Automation Anywhere and UiPath have been in the market for quite some time. It's just about Microsoft increasing their focus in terms of product reviews and development and making them competitive products that one can consider at an enterprise level. Right now, their use cases are limited as compared to what one would consider doing with UiPath and Automation Anywhere."

What is our primary use case?

It is currently being used by our customer service department. They're using it for tracking overtime, and they're also using it for reporting and automating their various service quality reports. So, automation of service quality reports and overtime management are basically two major use cases.

What is most valuable?

The ease of use and the integration with some of the existing products that we have would be its main takeouts.

What needs improvement?

From an improvement perspective, Microsoft just needs to make sure that they have a real enterprise RPA tool. PowerApps and Power Automate are still not at the level of UiPath and Automation Anywhere. It could be because Automation Anywhere and UiPath have been in the market for quite some time. It's just about Microsoft increasing their focus in terms of product reviews and development and making them competitive products that one can consider at an enterprise level. Right now, their use cases are limited as compared to what one would consider doing with UiPath and Automation Anywhere.

What do I think about the stability of the solution?

It is a stable solution.

Buyer's Guide
Microsoft Power Automate
September 2022
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,987 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is scalable, but it is limited in terms of the processes that you can automate. If you have complex processes that you want to automate, it doesn't have that capability yet. So, it is scalable but to a certain extent.

Our organization is working with it actively. Its number of users could be between 100 and 200.

How are customer service and support?

Technical support is given by Microsoft through the support model that they offer for customers. If you have an issue, you can log the issue in with Microsoft, and they would always attend to it. I would rate them a three out of five.

How was the initial setup?

It was straightforward. There was nothing complex.

You don't need much staff for deployment and maintenance of it. You need a very limited number of people.

What about the implementation team?

We used a partner.

What's my experience with pricing, setup cost, and licensing?

Its license is a part of our enterprise agreement. It is a three-year contract, but we pay yearly. So, it is a yearly license. There are no additional costs.

What other advice do I have?

I would rate it a six out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Student at a educational organization with 5,001-10,000 employees
Real User
Good templates with zero implementation required but there are stability issues
Pros and Cons
  • "The templates on offer are very good."
  • "I've had some issues with the stability."

What is our primary use case?

The primary use of the product is for automating business processes.

What is most valuable?

The templates on offer are very good. It's quite helpful to have them.

The initial setup is fast as there really isn't anything to implement if you use the cloud.

Overall, it's been a positive user experience.

What needs improvement?

I've had some issues with the stability.

For how long have I used the solution?

I've only been using the solution for a few weeks. I don't have a lot of experience with the solution just yet. It's still quite new to me.

What do I think about the stability of the solution?

The stability is not very reliable. I've had some issues. 

What do I think about the scalability of the solution?

I can't speak to the scalability of the product. I haven't used it for that long just yet and have not attempted to scale it. Therefore I can't really speak very well to its potential capabilities. 

How are customer service and technical support?

I've never been in touch with technical support. I cannot speak to how responsive or knowledgeable they are as I have not had an opportunity to communicate directly with them just yet.

Which solution did I use previously and why did I switch?

I did previously use another solution. I've used UiPath in the past.

How was the initial setup?

Only the desktop version has an installation process. You do not need to install anything if you use the cloud version. It's quite straightforward. 

What other advice do I have?

I'm a student and an end-user. I don't have a business relationship with Microsoft.

I'm writing my thesis about RPA, but I don't have much developing experience.

I'm using the latest version of the solution. I am unsure of the exact version number.

I'm using the trial version of the product.

I have not decided if I will keep using the solution going forward. 

Although the solution is still new to me, from what I have experienced, I would recommend the solution to other organizations.

I would rate it at a seven on a scale from one to ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Power Automate
September 2022
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,987 professionals have used our research since 2012.
Senior Manager at a tech services company with 201-500 employees
Real User
Top 20
Good stability, easy to set up, and complete integration with Microsoft tools, but needs better integration with external tools
Pros and Cons
  • "Its complete integration with Microsoft tools and the inclusion of the CRM are the most valuable features. It is embedded directly in the Office package, so clients have direct access to it. It has a lot more functionality than other standalone solutions, such as UiPath or Blue Prism."
  • "It is mostly integrated with the Microsoft environment. Unlike UiPath, we cannot really use external tools with Microsoft Power Automate. There should be a possibility to integrate it with external tools or systems."

What is our primary use case?

We used it internally to automate certain workflows for our daily business and validate our commercial proposal. We used its latest version.

What is most valuable?

Its complete integration with Microsoft tools and the inclusion of the CRM are the most valuable features.

It is embedded directly in the Office package, so clients have direct access to it. It has a lot more functionality than other standalone solutions, such as UiPath or Blue Prism.

What needs improvement?

It is mostly integrated with the Microsoft environment. Unlike UiPath, we cannot really use external tools with Microsoft Power Automate. There should be a possibility to integrate it with external tools or systems.

For how long have I used the solution?

I had some experience with it two or three years ago, and I used it again about two months ago.

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

We have not scaled it.

How was the initial setup?

It is straightforward. The deployment duration depends on the complexity. For our use case, it took a couple of weeks.

What's my experience with pricing, setup cost, and licensing?

It is free for us. It is embedded directly in the Office package.

What other advice do I have?

Our clients prefer using UiPath because it is easier to use and has more functionalities than some of the other solutions. It is also more economical. In the Tunisian and West African markets, UiPath is used more popular, and the customers prefer a solution that is implemented in their market.

At the moment, Microsoft Power Automate is suitable for automating a few processes on each desktop. It is a small solution, but Microsoft has a clear roadmap for this solution, and it would be an interesting one in a few months or years.

I would rate Microsoft Power Automate a five out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
KinjalDangeria - PeerSpot reviewer
Director Of Services at a tech services company with 1,001-5,000 employees
Real User
Top 5
Easy to use, quick to deploy, and great for organizations that use a lot of Microsoft
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "It would be great if it was able to integrate more with various other platforms. It would make development easier."

What is our primary use case?

The solution can be primarily used small process automation of day-to-day activities, such as routing of emails, Excel sheet manipulation, and more.

What is most valuable?

The solution is very scalable.

The solution is easy to use. 

The initial setup is pretty straightforward. 

Technical support has been great so far. 

If a company already uses a lof to Microsoft applications, this solution is great. 

What needs improvement?

The solution should offer similar features that users can easily access if they use Automation Anywhere or UiPath.

It would be great if it was able to integrate more with various other platforms. It would make development easier. 

For how long have I used the solution?

I've been dealing with the solution for two years at this point. 

What do I think about the scalability of the solution?

The product can scale well. If a company needs to expand its use, it can do so.

How are customer service and support?

Technical support has been great. They are helpful and responsive and I have no complaints. 

Which solution did I use previously and why did I switch?

I'm also aware of solutions such as Automation Anywhere and UiPath. They, at this point, are much more feature-rich.

How was the initial setup?

As a cloud-based solution that is very easy to implement. It's not overly complex or difficult. It doesn't take too much time to deploy.

You only need two or three people to deploy and implement the product in an organization. You don't need a big team. 

What's my experience with pricing, setup cost, and licensing?

The solution offers a yearly subscription package. 

What other advice do I have?

I'd rate the solution at a seven out of ten. Currently, we have ten customers that are using the solution. 

I would recommend the solution to other companies and users, however, only if they have a Microsoft suite of products that are in use and they already have a license based on that usage.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Robotic Process Automation developer at a tech services company with 10,001+ employees
Real User
Top 20
A low-code platform that makes the automation of small tasks easy
Pros and Cons
  • "It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc."
  • "I would like more integration with other tools. It integrates well with Microsoft products, but there should be more integration with other platforms and tools, such as chatbots."

What is our primary use case?

I use it for robotic process automation.

What is most valuable?

It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc.

What needs improvement?

I would like more integration with other tools. It integrates well with Microsoft products, but there should be more integration with other platforms and tools, such as chatbots.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It depends on the use case. For my use cases, it is scalable.

We have over 10,000 people in my organization. In my branch, we have 100 people, and almost all of us in this branch have Microsoft Office, Microsoft Teams, and other solutions. We have approximately 20 users who use Microsoft Power Automate.

Any increase in its usage would depend on our clients. I work for a consultancy firm, so it depends on what our clients want. For our office work, we will keep using it.

How are customer service and support?

I have not had to ask for technical support because the tasks that I do are easy.

Which solution did I use previously and why did I switch?

I also use UiPath.

How was the initial setup?

My company has a Microsoft package, and it was a part of the package. I didn't have to do any installation.

What's my experience with pricing, setup cost, and licensing?

They have the community edition that people can use for free, and they also have the enterprise edition. My company uses the enterprise edition, and I don't know how much they pay.

What other advice do I have?

It has been good so far. I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bryan Senter - PeerSpot reviewer
Strategic Alliance Manager, Public Sector at a tech services company with 5,001-10,000 employees
MSP
Top 5
Poor scalability, expensive support, and has a lack of orchestration and supplemental tools

What is our primary use case?

This solution is used for the automation of simple processes that are repetitive and very low on decision branching and error handling.

What is most valuable?

It's easy to learn.

What needs improvement?

The barrier to entry is low. The downside is the lack of orchestration and supplemental tools such as capturing existing processes and using them to build out.

For how long have I used the solution?

I worked on a demo side by side with UiPath Automation and Power Automate.

What do I think about the stability of the solution?

I didn't see any issues with the stability of Microsoft Power Automate.

What do I think about the scalability of the solution?

I would say that scalability is probably a weakness.

It's an area that needs improvement.

How are customer service and technical support?

If you have a good enough support plan, it's fantastic, but most businesses don't.

When I was working at a customer site that was a premier customer, we had onsite Microsoft service providers, and we were able to leverage their worldwide support. At that point, you can have round the clock, follow the sun support on a critical problem. 

But in 35 years of working with Microsoft, I've only seen one customer site that had that level of support. If you don't have that level of support then you are basically on your own.

How was the initial setup?

The setup for me was almost non-existent because we already had Office 365. 

When it comes to the admin side of that, I don't know.

What's my experience with pricing, setup cost, and licensing?

The price is right. If you have Office 365, it's included.

What other advice do I have?

If you're looking for entry-level, inexpensive, and you're already an O365 customer, then this might be a consideration. But if you're looking for an enterprise tool, you should probably keep looking.

I would rate Microsoft Power Automate a three out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Architect at a tech services company with 201-500 employees
Real User
Top 20
Good support, easy setup, scalable, and useful for automating our business processes
Pros and Cons
  • "Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in."
  • "When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved."

What is our primary use case?

We use it for automating our business processes. We are using it for sending reminders and these sorts of things. Every Excel update also happens through Power Automate.

It is still under the review stage. We are not using it in production. Currently, we are waiting until the product is completely stabilized. We are expecting it to happen by September 2021. We are using its latest version. It can be deployed on the cloud and on-premises.

What is most valuable?

Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in.

What needs improvement?

When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is not yet stable. It is a new solution, and it is not completely stable. Microsoft is still doing some work on it.

What do I think about the scalability of the solution?

It is scalable. We have 30 to 40 users of this solution.

How are customer service and technical support?

Their technical support is good.

Which solution did I use previously and why did I switch?

We are using Automation Anywhere. Power Automate is integrated with Office 365, so we wanted to see if this can be utilized or not.

How was the initial setup?

It was straightforward. It didn't take more than 20 minutes.

What about the implementation team?

I did it myself.

What's my experience with pricing, setup cost, and licensing?

Currently, we are using the free license for testing. After everything is done, we'll buy the license.

What other advice do I have?

I would definitely recommend this solution. I would rate Microsoft Power Automate an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RahimKhowaja - PeerSpot reviewer
Chief Information Technology Officer at BMC Solutions
Real User
Top 5Leaderboard
A multi-purpose solution which is scalable, stable and comes with good tech support
Pros and Cons
  • "The best feature of the tool is that it is generic, so it allows one to do as he wishes."
  • "The solution could have more integration with different platforms."

What is our primary use case?

We use the solution as a business process automation tool. It allows one to automate an application in his organization. 

What is most valuable?

The solution is not only meant for SharePoint, but for everything.  It has millions of connectors. The best feature of the tool is that it is generic, so it allows one to do as he wishes. He can obtain data from Twitter and put it on his SQL Server. He can obtain data from WordPress and connect it with IBM. 

What needs improvement?

The solution could have more integration with different platforms. 

The licensing price is too high. 

For how long have I used the solution?

Microsoft Power Automate has only been released recently, so I have been using it for the past three or four years. 

What do I think about the stability of the solution?

The solution is certainly stable. 

What do I think about the scalability of the solution?

The solution is definitely scalable. 

How are customer service and support?

Technical support is very nice. It's fast. 

How was the initial setup?

As the solution is cloud-based, it does not require installation. 

What about the implementation team?

The solution does not require deployment, but a team is needed for development and this will vary with the scope of the project. Every site would require around eight to ten people. 

What's my experience with pricing, setup cost, and licensing?

The licensing price should be more cost-effective. 

As we are talking about a Microsoft product, the licensing can be purchased on a monthly or yearly basis. 

What other advice do I have?

The solution is both cloud-based and on-premises. 

We are consultants of Power Automate. We do not use the solution ourselves. 

So far, we have handled 14 or 15 projects and are working on one at present. 

I would recommend the solution to others. 

I rate Microsoft Power Automate as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.