More scripting capabilities could be included in Microsoft Power Automate.
IT Manager at Funtocloud
Helps with an efficient feedback mechanism and has a simple setup process
Pros and Cons
- "It helps with the feedback mechanism, where we need to determine the relevant team and obtain their email addresses."
- "More scripting capabilities could be included in Microsoft Power Automate."
What needs improvement?
What do I think about the stability of the solution?
The product could be more stable. I rate the stability as seven out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability an eight out of ten.
How are customer service and support?
There needs to be direct contact for the technical support team. The users need to submit a maintenance request and then wait for a callback or update from the support team.
Buyer's Guide
Microsoft Power Automate
August 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
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How was the initial setup?
The initial setup process was relatively simple, with additional modules that could be imported during the setup.
Only some individuals typically handle maintenance, as Microsoft automatically manages most updates. Additional maintenance tasks are required only when necessary, such as for critical updates or multi-case scenarios.
What's my experience with pricing, setup cost, and licensing?
The platform is averagely priced. I rate the pricing a five out of ten.
What other advice do I have?
I have used Microsoft Power Automate to develop mobile apps and other applications. Additionally, we have implemented workflows and automated solutions for various processes.
It helps with the feedback mechanism, where we need to determine the relevant team and obtain their email addresses.
Microsoft could enhance the learning experience by offering more video resources.
I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of business transformation and digitalization at Apple
Very reliable, very easy to use, and can be integrated with different platforms
Pros and Cons
- "The product is very reliable and very easy to use."
- "The product should improve its RPA capabilities."
What is our primary use case?
We use the solution for dashboard reporting, RPA, and account management.
How has it helped my organization?
The product has helped us with support generation. We supported a client who required 42 hours of manual work every month. The solution enabled us to automate the process and save time.
What is most valuable?
The solution is integrated with Microsoft. It can be integrated with different platforms. The product is very reliable and very easy to use. Anyone can learn to use it.
What needs improvement?
The product should improve its RPA capabilities.
The product should add AI capabilities.
For how long have I used the solution?
I have been using this solution for four to five years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. I rate the ease of setup a nine out of ten.
What about the implementation team?
The time taken for deployment depends on the project. A small project would take a week to deploy. RPA, on the other hand, takes two months.
What other advice do I have?
I use the latest version of the solution. We use the solution daily. People using the solution should maximize their usability to get a good return on investment. Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Power Automate
August 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
910,005 professionals have used our research since 2012.
It has a lot of integration capabilities out of the box, but it's a little pricey and not always accurate.
Pros and Cons
- "We use Power Automate for applicant tracking and automated around 80 percent of the process."
- "Microsoft could offer more AI education and training."
What is our primary use case?
We use Power Automate for applicant tracking. We automated around 80 percent of the process.
What is most valuable?
Power Automate's out-of-the-box integration is nice.
What needs improvement?
Microsoft could offer more AI education and training.
For how long have I used the solution?
I have used Power Automate for a few years.
What do I think about the stability of the solution?
I rate Power Automate seven out of 10 for stability.
What do I think about the scalability of the solution?
I rate Power Automate seven out of 10 for scalability.
How was the initial setup?
I rate Power Automate eight out of 10 for ease of setup. We did it in-house.
What's my experience with pricing, setup cost, and licensing?
I rate Microsoft Power Automate four out of 10 for affordability. It's a little more expensive than average.
What other advice do I have?
I rate Microsoft Power Automate six out of 10 overall. It has a lot of integration capabilities out of the box, but it isn't always accurate.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Process Specialist - Operational Excellence at a government with 51-200 employees
User friendly, low coding functionality, and responsive support
Pros and Cons
- "The most valuable features of Microsoft Power Automate are user-friendliness and low coding functionality."
- "When you try to create a flow or work on the flow in Microsoft Power Automate you cannot undo changes. There are no options to edit or, undo an action. This feature would be useful. The editing option within the flow can be enhanced."
What is our primary use case?
We are using Microsoft Power Automate for automating approval.
What is most valuable?
The most valuable features of Microsoft Power Automate are user-friendliness and low coding functionality.
What needs improvement?
When you try to create a flow or work on the flow in Microsoft Power Automate you cannot undo changes. There are no options to edit or, undo an action. This feature would be useful. The editing option within the flow can be enhanced.
In a future release, they could extend the flow run limits. When the flow is running it will be terminated.
For how long have I used the solution?
I have been using Microsoft Power Automate for approximately three years.
What do I think about the stability of the solution?
Microsoft Power Automate is reliable.
I rate the stability of Microsoft Power Automate a nine out of ten.
What do I think about the scalability of the solution?
We have five developers and IT managers that are using the solution.
The solution is scalable.
I rate the scalability of Microsoft Power Automate a nine out of ten.
How are customer service and support?
We opened a few tickets with support from Microsoft Power Automate. The support is responsive.
Which solution did I use previously and why did I switch?
I have not used a solution similar to Microsoft Power Automate.
What about the implementation team?
We did the implementation of the solution in-house.
What other advice do I have?
The solution is managed by the global tenant. We have three people who manage it.
I would recommend this solution to others.
I rate Microsoft Power Automate a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT consultant at Secoptrial
Helps to process documents without spending much time on them
Pros and Cons
- "From my personal experience of using Microsoft Power Automate, I think that the automatic document processing feature is helpful for many organizations in streamlining administrative processes. It is a very good feature. It has helped many enterprises to process documents without spending much time on them."
- "I would recommend removing the AI Builder feature from the automatic document processing functionality. The tool can serve even better with free automatic document processing features, it shouldn’t only be available in the trial version."
What is our primary use case?
The primary use case for this solution includes automating process work with optical character recognition. Companies can also automate document processing with Microsoft Power Automate.
How has it helped my organization?
From my personal experience of using Microsoft Power Automate, I think that the automatic document processing feature is helpful for many organizations in streamlining administrative processes. It is a very good feature. It has helped many enterprises to process documents without spending much time on them.
What needs improvement?
I would recommend removing the AI Builder feature from the automatic document processing functionality. The tool can serve even better with free automatic document processing features, it shouldn’t only be available in the trial version.
For how long have I used the solution?
I have been using this solution for a couple of months now.
What do I think about the stability of the solution?
I have found Microsoft Power Automate to be a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution but I also think that the scalability of this solution depends on the type of organizations that are using it. For instance, public enterprises like government organizations can make very good use of this solution. I plan to propose the tool to my organization. It’s still in the loading phase and I have not got any feedback on it.
How are customer service and support?
I have not felt the need to contact the customer service and support team since most of my doubts were resolved through the tutorials and tech instructions available on the website, which are very helpful.
Which solution did I use previously and why did I switch?
I have previously used Power BI. I came across Power Automate while looking for other Power platforms. I saw the different features that Power Automate offers and so I chose it.
How was the initial setup?
It was easy to set up. Once you have access to the portal, navigate to the automatic document processing feature where you can see many examples. There are a total of just two or three steps that you need to follow for completing the entire setup process.
The setup took a couple of months. It requires much concentration like when you are training your model to analyze the documents. For example, when you are setting up the automatic process document, the tool will ask you to try with five documents. Also, we will have to look into the different fields from which we are going to extract the information from the documents.
Once the document upload is done and the training is finished, you will need to locate the locations where other documents are located. It’s recommended to use either the OneDrive or Sharepoint locations. Power Automate will locate the schema of the document, connect with it and the document upload will be done. When the upload is done, the AI Builder will apply the OCR. After the completion of the OCR, the information will be extracted and put on other documents like Excel.
What's my experience with pricing, setup cost, and licensing?
I am not sure about the setup cost, pricing or licensing since I use the trial version.
What other advice do I have?
I would rate this tool a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Design Engineer at a manufacturing company with 10,001+ employees
Easy to use with lots of libraries and connectors to browse from
Pros and Cons
- "You can create a flow, and it can be shared across different environments."
- "By creating in-house solutions, we had a high impact on the organization."
- "The solution is difficult to customize. I would like to see more flexibility when it comes to using different kinds of activities."
- "The solution is difficult to customize."
What is our primary use case?
I use Microsoft Power Automate as part of my job as an RPA developer. The solution is part of everyone's Office 365 account at our organization.
The solution is used as a primary tool for providing RPA solutions. We've created an automated desktop flow for the whole process. It includes three platforms.
We use the solution as an extension of Power Apps. We create files and SharePoint using flow by converting HTML code into PDF.
How has it helped my organization?
The authentication provided by Microsoft is very robust.
We have automated a process for our HR team that handles a lot of immigration-related activities. Rather than this individual having to ask others for information, we created a solution running different flows that centralized the whole system.
Another impactful project was where we used power apps to create office visitation. This solution helped manage the allowable workforce limitation placed by the government during the pandemic. We created an application where users submitted a request which prompted the validation of vaccinations and determine parking availability and sitting capacity. The headcount is provided to the departments that are impacted, such as the canteen, or bus monitors.
By creating in-house solutions, we had a high impact on the organization. Using an out-of-the-box solution would have been very expensive.
What is most valuable?
Microsoft Power Automate is easy to use. There are lots of libraries and connectors to browse from.
The users are very happy with the processes that we have automated completely end to end.
What needs improvement?
The solution is difficult to customize. I would like to see more flexibility when it comes to using different kinds of activities, particularly the kind of interaction they can have with Excel. This is also limited to the number of activities, making extension not possible.
Other areas of improvement include Microsoft Power Automate's ability to work on power desktops. It would be helpful if we could access external activities.
For how long have I used the solution?
I have been using Microsoft Power Automate for one year.
What do I think about the scalability of the solution?
The solution is scalable. You can create a flow, and it can be shared across different environments.
How are customer service and support?
Technical support could improve. I am not sure that they exist. I would like to be provided with more awareness regarding the tech support that is available from the platform.
There is ample documentation available for the solution and all the different components.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to adding Microsoft Power Automate, we used UI robotic process automation. We now use both solutions in parallel. Power Automate is used for office-related apps and UI is used for all other platforms.
What's my experience with pricing, setup cost, and licensing?
Microsoft Power Automate is part of our Office 365 package, there are no additional licensing costs.
What other advice do I have?
I would recommend other large-scale enterprises to look into Microsoft Power Automate as a solution for their organization.
I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Executive PMO at Perkeso
Useful templates, beneficial online community, and reliable
Pros and Cons
- "The most valuable features of Microsoft Power Automate are the ease of use and the templates that are provided. I no longer need to make the document from scratch. I can search for what template I want and then it only requires me to modify it a bit for my needs. Additionally, it's helped improve my productivity and efficiency, and at the same time, it's quicker."
- "Microsoft Power Automate could improve by adding more features to the free version it would be good because there are many features that you have to pay for. There are some functions that IT personnel, like myself, have a difficult time using and could be made more user-friendly."
What is our primary use case?
I'm using Microsoft Power Automate to automate some of my processes. Before using this solution it took me sometimes one day to complete tasks and now I can perform them much faster.
What is most valuable?
The most valuable features of Microsoft Power Automate are the ease of use and the templates that are provided. I no longer need to make the document from scratch. I can search for what template I want and then it only requires me to modify it a bit for my needs. Additionally, it's helped improve my productivity and efficiency, and at the same time, it's quicker.
What needs improvement?
Microsoft Power Automate could improve by adding more features to the free version it would be good because there are many features that you have to pay for. There are some functions that IT personnel, like myself, have a difficult time using and could be made more user-friendly.
In a feature release, it would be a benefit if Microsoft Power Automate could integrate with Google. I'm dealing with a lot of external systems, and it would be great if the site was able to connect with Google, because some of the flow requirements use Google. It is very difficult to do it.
For how long have I used the solution?
I have used Microsoft Power Automate within the last 12 months.
What do I think about the stability of the solution?
Microsoft Power Automate is stable.
What do I think about the scalability of the solution?
There were several people using this solution in my previous company, and in my current company, I am the only one working with Microsoft Power Automate.
How are customer service and support?
The support from Microsoft Power Automate is good. If I do not know how to use it they have the Microsoft community. I can ask questions on that platforms and straight away they provide me the answer.
Which solution did I use previously and why did I switch?
I have not used other solutions previously.
What's my experience with pricing, setup cost, and licensing?
We use Office 365 and this solution is free for me to use with the package we have. We have plans to increase the usage of Microsoft Power Automate.
What other advice do I have?
Microsoft should market Power Automate more to companies' operation personnel, it would be better because then the operations personnel would know there is a solution to make their life and tasks easier.
I rate Microsoft Power Automate a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Software Developer at a financial services firm with 501-1,000 employees
Runs efficiently and fast, and is extremely easy to use and extensible
Pros and Cons
- "Its ease of use is most valuable. A lot of the bulk functionality is done either through standalone or custom connectors and standard API processes."
- "So far, based on the development calculators that we've been running, it's running far smoother and far more efficiently and faster."
- "There are two versions of the automation suite. You've got your cloud functionality, and you have got your on-premises functionality for legacy systems. There are a lot of functionalities between the two systems that don't cross-correlate with each other. A lot of the functionality in the cloud system is not there on the production side in the on-prem system. If they could implement some of the similar functionalities and streamline them for integration, it would be a lot easier. There should be seamless integration between the two systems."
What is our primary use case?
We are using it for automating legacy systems as well as email verifications. I haven't touched on the APIs yet, but the use case is for user accessibility to and from data sources.
How has it helped my organization?
The solution is still in the development phase. It is not in the production run at the moment. Therefore, at the moment, there is not a significant visible improvement.
In terms of deployment, it is a mix of hybrid cloud and on-premises. Microsoft is the cloud provider. It is a single environment deployed over multiple branches in each province of the country. Currently, the version that we are using is the latest Microsoft release.
What is most valuable?
Its ease of use is most valuable. A lot of the bulk functionality is done either through standalone or custom connectors and standard API processes.
What needs improvement?
There are two versions of the automation suite. You've got your cloud functionality, and you have got your on-premises functionality for legacy systems. There are a lot of functionalities between the two systems that don't cross-correlate with each other. A lot of the functionality in the cloud system is not there on the production side in the on-prem system. If they could implement some of the similar functionalities and streamline them for integration, it would be a lot easier. There should be seamless integration between the two systems.
For how long have I used the solution?
I have been using this solution for three months.
What do I think about the stability of the solution?
It is highly stable with good performance.
What do I think about the scalability of the solution?
It is extremely scalable. It integrates with a lot of existing systems, both Microsoft-related and non-Microsoft-related, and it is extremely extensible. The additional support validation and software integrations that are available are limitless.
How are customer service and support?
Our experience of the technical support on the solution has been minimal because there have not been a lot of technical issues with the implementation. The turnaround time for any type of technical query is usually a day to two days, but before that time period is up, they either have a solution or a guaranteed workaround.
Which solution did I use previously and why did I switch?
We previously used Automation Anywhere. We switched because of the ease of use. The functionality of Automation Anywhere is for a very specialized use case scenario. They focus on a lot of areas, but Power Automate has a lot of simpler solutions and easier approaches. For example, we have a solution in place that has three or four RPA scripts for a single process. With the Power Automate solution, we have a single script running for maybe five sub-processes. It is a lot more streamlined and consistent.
How was the initial setup?
At the moment, it is still in development and is a matter of integration. It does require a bit more technical know-how, but it is mainly done from the environment perspective and from an administrative point of view.
From a development point of view, the crossover is pretty much the same for going, for instance, from Blue Prism to UiPath, or UiPath to Automation Anywhere. There's a transition period level of difficulty. So, from a development point of view, it's fairly the same, but from a technical point of view, Microsoft does require a bit more technical know-how to get the environment set up.
With some of the integration conversions we've done from one platform to the other, from a development standpoint, it has taken us close to a month in the development environments, and this is interrupted. If we had an uninterrupted conversion, I would estimate a maximum of a week. We just need to get it converted and implemented.
What about the implementation team?
We've been doing everything in-house with direct help from a Microsoft representative. We have a single person to take care of it. It doesn't require a massive deployment team.
What was our ROI?
So far, based on the development calculators that we've been running, it's running far smoother and far more efficiently and faster. So, the estimated return on investment over the past three months that we've been calculating has been looking far higher than the Automation Anywhere solution.
What's my experience with pricing, setup cost, and licensing?
At the moment, from our experience with the two, Power Automate is a lot more expensive solution than Automation Anywhere, but it is also a far more reliable solution.
With the price increases and with the current pandemic situation going on worldwide, a lot of the prices have fluctuated, but the packages and the all-encompassing features you get with the Microsoft package far outweigh the benefits from the Automation Anywhere side. Each package on the Automation Anywhere side is cheaper, but we need to continuously purchase subsequent packages to continue with our automation to the extent that we require. So, the Power Automate solution is a bit more pricey, but it does offer us a far better range of capabilities.
There are different development plans that you can use. Additional licenses might be required for additional features, such as your Azure Logic or your Dataverse capacity. There is a limited capacity package that you can purchase, and then you have to have an additional license for added capacity.
What other advice do I have?
I would advise paying critical attention to the environment that you're setting up. User access roles, either through Active Directory or through the database control method, should be the key focus. After that, you need to assign roles and licenses as necessary. From there on, you need to integrate the system.
The Microsoft documentation portal for both cloud and on-premises is going to be the easiest to follow. All the solutions are there. For technical assistance from the Microsoft side, contact details are available on the documentation portal for any type of query.
I would rate it a solid eight out of ten. For me to give it a ten, there should be seamless integration between both the cloud and the on-premises solutions. There should be the exact same or similar functionality between the two to make the entire automation process a bit more streamlined.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Manager at a consultancy with 1-10 employees
Useful web scraping, beneficial no-code environment, and simple deployment
Pros and Cons
- "The most valuable feature of Microsoft Power Automate in the desktop version is web scraping because you can do a lot with it. I work in retail and you can study prices changes, which can give you a lot of information. The solution is no code which is a large advantage."
- "Microsoft Power Automate has helped our organization by making processes faster."
- "I think the language Microsoft Power Automate uses when you do expressions could be better. What they use is not a popular programming language. It would be better for Microsoft to find a more popular programming language, such as Python. It would take away the whole no-code aspect of the solution but you don't need to write that many lines of code to improve something in a process. Instead of no-code, they could be a low-code environment."
- "I think the language Microsoft Power Automate uses when you do expressions could be better."
What is our primary use case?
I use both the on-premise version and web versions because they both have different tools. I use them both for different use cases and different scenarios.
I use Microsoft Power Automate to make reports and web scraping. I automate the reports with the desktop version because it works well. I use Microsoft Windows, to do some commands in the CMD, also known as the line assistant. When it comes to the web version, I mostly do reminders, scraping, extracting data from emails, and creating ticket systems. I take that data and put it in a list or create a table in Excel to extract information and automate that part.
How has it helped my organization?
Microsoft Power Automate has helped our organization by making processes faster. I do some consulting on the side about Microsoft Power Automate. We realize we don't need as many people to work on something because you can automate it or at least semi-automate the tasks.
What is most valuable?
The most valuable feature of Microsoft Power Automate in the desktop version is web scraping because you can do a lot with it. I work in retail and you can study prices changes, which can give you a lot of information. The solution is no code which is a large advantage.
In the web version, the most valuable features are creating tickets, taking email information, and creating a ticket with it, similar to an IT ticket.
Microsoft Power Automate is a tool that is easy to learn. There is some basic logic that you will have to understand but overall it is not complicated.
What needs improvement?
I think the language Microsoft Power Automate uses when you do expressions could be better. What they use is not a popular programming language. It would be better for Microsoft to find a more popular programming language, such as Python. It would take away the whole no-code aspect of the solution but you don't need to write that many lines of code to improve something in a process. Instead of no-code, they could be a low-code environment.
For how long have I used the solution?
I have been using Microsoft Power Automate for approximately seven months.
What do I think about the stability of the solution?
The stability of Microsoft Power Automate is good, I have not had a problem with the performance.
What do I think about the scalability of the solution?
Microsoft Power Automate is scalable.
We have approximately 10 people using this solution in my organization. The solution is moderately being used. The more you use it, the more ideas come to you of what you can automate or what can you create. In the future, it's going to be used more.
How are customer service and support?
I have not contacted the support from Microsoft.
How was the initial setup?
The implementation of Microsoft Power Automate was straightforward. It took only hours to do the full implementation.
What about the implementation team?
I did the implementation of Microsoft Power Automate in my company. Additionally, I do the maintenance and patching of the solution when needed.
What's my experience with pricing, setup cost, and licensing?
The cost to use Microsoft Power Automate is approximately $15 per user per month, for the basic plan. However, the solution comes free with the Microsoft 365 Suite.
You have to pay extra for the scheduling of the automation tasks.
Which other solutions did I evaluate?
Microsoft Power Automate is a newer solution to the market. UiPath is a lot more popular and has more features than Microsoft Power Automate. There's a lot of potential in that Microsoft Power Automate because it connects well with other Microsoft programs inside the Suite which makes it even more powerful. UiPath connects with other applications, but the fact that if you use Microsoft in your organization, it's more seamless. It works better.
What other advice do I have?
I learned Microsoft Power Automate faster because I know how to use Microsoft Excel, and that teaches you how to think more logically when it comes to computers. If you have an Excel or programming background, it's going to be easier because the logic creates the flows. If you won't want your learning curve to be that steep, I would recommend learning Microsoft Excel and then going Microsoft Power Automate. You will have more ideas of what you can do with the tool.
I rate Microsoft Power Automate a nine out of ten because you have to pay to receive the schedule functionality of the automation, which is important.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Consultant at a tech services company with 10,001+ employees
Reasonably priced, responsive technical support, simple to use and install
Pros and Cons
- "You can automate almost everything in your organization by simply dragging and dropping and selecting a few options, whether it's an Excel spreadsheet or other on-premise data."
- "These products have some limitations, such as the need to build some custom controls in PCF or use the JSON format."
What is our primary use case?
We use Microsoft Power Automate when we need to automate manual processes in our automation, or when we need to send a document for approval, or when we need to integrate some beams channels and messages.
What is most valuable?
It's quite simple to use. You can automate almost everything in your organization by simply dragging and dropping and selecting a few options, whether it's an Excel spreadsheet or other on-premise data.
Power Automate is integrating artificial intelligence into the product, allowing us to automate future aspects, such as in pharma companies, medical agencies, and even banks, which are now using these products to automate their manual processes. And because robotic process automation is already built into Power Automate, these features make this product fantastic and accessible to everyone.
These products are intended low-code, no-code solutions. As a result, even a strategic developer can create and automate your day-to-day tasks at their workplace, whether it's management work or a developer is dealing with day-to-day issues with APIs.
In terms of IT, everything can be automated, but other things can also be automated. We can automate the reporting process, as we can with the help of an AI builder. Using Power Automate and Power Apps, we can generate sales reports on the fly.
What needs improvement?
In terms of issues, I haven't had any until now because automation requires you to complete a task in less time. These products have some limitations, such as the need to build some custom controls in PCF or use the JSON format. There are some limitations, but it's a mature Microsoft product, and we can do almost everything.
Third-party systems can also be added. We can create a beautiful dashboard if another software provides open APIs. Even when discussing complete Power platforms, four components must be mentioned: Power Apps, Power Automate, Power Virtual Agents, and Power BI. When we use all four, we can create a complete solution, whether it's a visualization dashboard, automated chatbots, or the rest, which we can achieve using Power Apps. Power Apps is also divided into three types of apps: canvas apps, model-driven apps, and data-driven apps. Another option is to use open-source, which refers to open projects known as portals. So we can actually do the same thing. When someone is creating a website, we can do the same thing here in the portal. So the things we can do with Power Apps are the same as the things we can do with the Power platform.
For how long have I used the solution?
I have been working with Microsoft Power Automate for almost two years.
What do I think about the stability of the solution?
There are some limitations with the calls and other things, but it is a stable product.
How are customer service and support?
Typically, we raise technical support through the Azure portal. If we have a basic plan in place, we can submit a request to Microsoft.
Microsoft also provides Twitter support. If you have any questions or encounter any technical difficulties while deploying your Power App or configuring your Power Apps or Power Automate environment, you can raise a ticket on the portal and Microsoft will respond directly to you.
Which solution did I use previously and why did I switch?
I also work with Power Apps.
How was the initial setup?
The initial setup is a very simple procedure. We can deploy in any organization depending on their needs, we can look into licenses to see what kind of license will meet their requirements.
As it is in the cloud, it's very simple to deploy. It's ready-to-use software as a service, and we can use various connectors. In addition, if something is outside the scope of Power Automate, we can create a custom connector. How it is deployed is entirely up to the organization. If for example, they have three environments: development, testing, and production, we can easily switch, and we can use Azure DevOps to create CI/CD pipelines, and we can deploy that solution in any environment in the organization.
What's my experience with pricing, setup cost, and licensing?
It is not a costly solution. You can have two types of licenses, one is user-based, and the other is app-based in the Power Platform.
What other advice do I have?
I work as a senior consultant for Microsoft technology as a developer, mains power developer, but I would love to explore other options.
It's a genuine Microsoft product, which is the main reason I would recommend it to someone.
I would rate Microsoft Power Automate an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Updated: August 2026
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Robotic Process Automation (RPA) Process Mining Agentic Automation Business Orchestration and Automation TechnologiesPopular Comparisons
Automation Anywhere
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