IT Central Station is now PeerSpot: Here's why
KinjalDangeria - PeerSpot reviewer
Director Of Services at a tech services company with 1,001-5,000 employees
Real User
Top 5
Easy to use, quick to deploy, and great for organizations that use a lot of Microsoft
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "It would be great if it was able to integrate more with various other platforms. It would make development easier."

What is our primary use case?

The solution can be primarily used small process automation of day-to-day activities, such as routing of emails, Excel sheet manipulation, and more.

What is most valuable?

The solution is very scalable. The solution is easy to use.  The initial setup is pretty straightforward.  Technical support has been great so far.  If a company already uses a lof to Microsoft applications, this solution is great. 

What needs improvement?

The solution should offer similar features that users can easily access if they use Automation Anywhere or UiPath. It would be great if it was able to integrate more with various other platforms. It would make development easier. 

For how long have I used the solution?

I've been dealing with the solution for two years at this point. 
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What do I think about the scalability of the solution?

The product can scale well. If a company needs to expand its use, it can do so.

How are customer service and support?

Technical support has been great. They are helpful and responsive and I have no complaints. 

Which solution did I use previously and why did I switch?

I'm also aware of solutions such as Automation Anywhere and UiPath. They, at this point, are much more feature-rich.

How was the initial setup?

As a cloud-based solution that is very easy to implement. It's not overly complex or difficult. It doesn't take too much time to deploy. You only need two or three people to deploy and implement the product in an organization. You don't need a big team. 

What's my experience with pricing, setup cost, and licensing?

The solution offers a yearly subscription package. 

What other advice do I have?

I'd rate the solution at a seven out of ten. Currently, we have ten customers that are using the solution.  I would recommend the solution to other companies and users, however, only if they have a Microsoft suite of products that are in use and they already have a license based on that usage.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Robotic Process Automation developer at a tech services company with 10,001+ employees
Real User
Top 20
A low-code platform that makes the automation of small tasks easy
Pros and Cons
  • "It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc."
  • "I would like more integration with other tools. It integrates well with Microsoft products, but there should be more integration with other platforms and tools, such as chatbots."

What is our primary use case?

I use it for robotic process automation.

What is most valuable?

It is a low-code platform. It is easy to use and good for automating small tasks such as expense approvals, timesheet approvals, etc.

What needs improvement?

I would like more integration with other tools. It integrates well with Microsoft products, but there should be more integration with other platforms and tools, such as chatbots.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It depends on the use case. For my use cases, it is scalable.

We have over 10,000 people in my organization. In my branch, we have 100 people, and almost all of us in this branch have Microsoft Office, Microsoft Teams, and other solutions. We have approximately 20 users who use Microsoft Power Automate.

Any increase in its usage would depend on our clients. I work for a consultancy firm, so it depends on what our clients want. For our office work, we will keep using it.

How are customer service and support?

I have not had to ask for technical support because the tasks that I do are easy.

Which solution did I use previously and why did I switch?

I also use UiPath.

How was the initial setup?

My company has a Microsoft package, and it was a part of the package. I didn't have to do any installation.

What's my experience with pricing, setup cost, and licensing?

They have the community edition that people can use for free, and they also have the enterprise edition. My company uses the enterprise edition, and I don't know how much they pay.

What other advice do I have?

It has been good so far. I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Bryan Senter - PeerSpot reviewer
Strategic Alliance Manager, Public Sector at a tech services company with 5,001-10,000 employees
MSP
Top 5
Poor scalability, expensive support, and has a lack of orchestration and supplemental tools

What is our primary use case?

This solution is used for the automation of simple processes that are repetitive and very low on decision branching and error handling.

What is most valuable?

It's easy to learn.

What needs improvement?

The barrier to entry is low. The downside is the lack of orchestration and supplemental tools such as capturing existing processes and using them to build out.

For how long have I used the solution?

I worked on a demo side by side with UiPath Automation and Power Automate.

What do I think about the stability of the solution?

I didn't see any issues with the stability of Microsoft Power Automate.

What do I think about the scalability of the solution?

I would say that scalability is probably a weakness.

It's an area that needs improvement.

How are customer service and technical support?

If you have a good enough support plan, it's fantastic, but most businesses don't.

When I was working at a customer site that was a premier customer, we had onsite Microsoft service providers, and we were able to leverage their worldwide support. At that point, you can have round the clock, follow the sun support on a critical problem. 

But in 35 years of working with Microsoft, I've only seen one customer site that had that level of support. If you don't have that level of support then you are basically on your own.

How was the initial setup?

The setup for me was almost non-existent because we already had Office 365. 

When it comes to the admin side of that, I don't know.

What's my experience with pricing, setup cost, and licensing?

The price is right. If you have Office 365, it's included.

What other advice do I have?

If you're looking for entry-level, inexpensive, and you're already an O365 customer, then this might be a consideration. But if you're looking for an enterprise tool, you should probably keep looking.

I would rate Microsoft Power Automate a three out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Architect at a tech services company with 201-500 employees
Real User
Top 20
Good support, easy setup, scalable, and useful for automating our business processes
Pros and Cons
  • "Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in."
  • "When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved."

What is our primary use case?

We use it for automating our business processes. We are using it for sending reminders and these sorts of things. Every Excel update also happens through Power Automate.

It is still under the review stage. We are not using it in production. Currently, we are waiting until the product is completely stabilized. We are expecting it to happen by September 2021. We are using its latest version. It can be deployed on the cloud and on-premises.

What is most valuable?

Currently, we are mostly using the desktop part of it for data. We are basically extracting the data and then putting it in.

What needs improvement?

When comparing with Automation Anywhere, there are a couple of things that this product doesn't have. One of the major things is the key management system. It would be great if they improve this. Its documentation can also be improved.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is not yet stable. It is a new solution, and it is not completely stable. Microsoft is still doing some work on it.

What do I think about the scalability of the solution?

It is scalable. We have 30 to 40 users of this solution.

How are customer service and technical support?

Their technical support is good.

Which solution did I use previously and why did I switch?

We are using Automation Anywhere. Power Automate is integrated with Office 365, so we wanted to see if this can be utilized or not.

How was the initial setup?

It was straightforward. It didn't take more than 20 minutes.

What about the implementation team?

I did it myself.

What's my experience with pricing, setup cost, and licensing?

Currently, we are using the free license for testing. After everything is done, we'll buy the license.

What other advice do I have?

I would definitely recommend this solution. I would rate Microsoft Power Automate an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RahimKhowaja - PeerSpot reviewer
Chief Information Technology Officer at BMC Solutions
Real User
Top 5Leaderboard
A multi-purpose solution which is scalable, stable and comes with good tech support
Pros and Cons
  • "The best feature of the tool is that it is generic, so it allows one to do as he wishes."
  • "The solution could have more integration with different platforms."

What is our primary use case?

We use the solution as a business process automation tool. It allows one to automate an application in his organization. 

What is most valuable?

The solution is not only meant for SharePoint, but for everything.  It has millions of connectors. The best feature of the tool is that it is generic, so it allows one to do as he wishes. He can obtain data from Twitter and put it on his SQL Server. He can obtain data from WordPress and connect it with IBM. 

What needs improvement?

The solution could have more integration with different platforms. 

The licensing price is too high. 

For how long have I used the solution?

Microsoft Power Automate has only been released recently, so I have been using it for the past three or four years. 

What do I think about the stability of the solution?

The solution is certainly stable. 

What do I think about the scalability of the solution?

The solution is definitely scalable. 

How are customer service and support?

Technical support is very nice. It's fast. 

How was the initial setup?

As the solution is cloud-based, it does not require installation. 

What about the implementation team?

The solution does not require deployment, but a team is needed for development and this will vary with the scope of the project. Every site would require around eight to ten people. 

What's my experience with pricing, setup cost, and licensing?

The licensing price should be more cost-effective. 

As we are talking about a Microsoft product, the licensing can be purchased on a monthly or yearly basis. 

What other advice do I have?

The solution is both cloud-based and on-premises. 

We are consultants of Power Automate. We do not use the solution ourselves. 

So far, we have handled 14 or 15 projects and are working on one at present. 

I would recommend the solution to others. 

I rate Microsoft Power Automate as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Pedro Coelho - PeerSpot reviewer
Associate Partner at Inodev
Real User
Top 5
An intuitive and easy-to-use solution

What is our primary use case?

I'm using it for internal purposes at the moment. We are a consulting company and we are exploring goals with the option of implementing automation for our clients.

Currently, I am assessing Microsoft Power Automate, comparing it with UiPath to see if it's good enough for our clients and for our purpose.

We plan to use this solution for getting information from one application to another, for producing sheets and text files for Power BI, and also for integration and displaying dashboards and business intelligence for the business. It will also be used for invoicing and notifications — mainly business processes in general.

What is most valuable?

Microsoft Power Automate is very easy to use. It's very complete with a lot of activities available. It's intuitive and it seems very stable. 

For how long have I used the solution?

I was using this solution when it was called Microsoft Flow. Currently, I've been evaluating it for the last two weeks. 

What do I think about the stability of the solution?

This solution is very stable. 

What do I think about the scalability of the solution?

I can't comment on the scalability yet as I haven't tried to scale it yet. Still, I know it will be scalable because it's in the DNA of the project. 

How are customer service and technical support?

I haven't had to contact technical support as of yet. 

How was the initial setup?

The initial setup was very straightforward. It only took five to ten minutes to get it up and running. 

What about the implementation team?

I installed this solution by myself. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Power Automate is expensive. The full license is quite expensive. 

What other advice do I have?

I would absolutely recommend this solution to others. At this point in time, I would give it a rating of eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Director at a insurance company with 10,001+ employees
Real User
Top 20
A simple solution with an interface that allows one to scale up with ease
Pros and Cons
  • "I like the scalability option and the simplicity, the way we can really use the interface to easily scale up."
  • "There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware."

What is our primary use case?

We have the latest version installed. 

What is most valuable?

I like the scalability option and the simplicity, the way we can really use the interface to easily scale up. 

What needs improvement?

There should be more transparency when it comes to which features accompany the pricing, as there appear to be hidden features of which I am not aware. 

There are factors we must consider when scaling up, such as whether we are using full or partial features. Were I to buy an additional premium, another license, I would lack clarity what I could expect to get in exchange or whether the features would help me to scale up. This is why better transparency is important. 

Scalability can be improved and this is why it is key to know how the features can be integrated into the scalable solution.

For how long have I used the solution?

I've been using Microsoft Power Automate for the past six months or so.

What do I think about the scalability of the solution?

The ability to know how the various features can be integrated into the solution would improve scalability. 

How are customer service and technical support?

I have not had occasion to contact technical support, so I am not in a position to comment on it. 

How was the initial setup?

Installation was pretty easy, as we handled it through our office, making use of our office license.

What's my experience with pricing, setup cost, and licensing?

There should be increased transparency about which features attend the pricing. 

What other advice do I have?

We are customers of Microsoft.

There are more than 100 users making use of the solution in our company. 

I would definitely recommend this product to others for its ease-of-use. 

I rate Microsoft Power Automate as an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a manufacturing company with 10,001+ employees
Consultant
Stable, easy to use and deploy, but needs a desktop version and better error descriptions and scalability
Pros and Cons
  • "I like Power Automate because it is very easy to use for users who don't have IT knowledge."
  • "They can improve the description of errors and provide more details. Sometimes, when I receive an error, I can't understand what is wrong. It would be useful to have a desktop version to modify or edit workflows. Its scalability can also be better."

What is our primary use case?

We are using Power Automate to send notifications when working with items in SharePoint. It is used to send notifications when a document is moved or needs to be approved. When a document needs to be approved in SharePoint, we send a notification to the user who needs to approve that document. I also use Power Automate to create a work item in another system, such as Azure DevOps.

What is most valuable?

I like Power Automate because it is very easy to use for users who don't have IT knowledge.

What needs improvement?

They can improve the description of errors and provide more details. Sometimes, when I receive an error, I can't understand what is wrong.

It would be useful to have a desktop version to modify or edit workflows. Its scalability can also be better.

For how long have I used the solution?

I have been using this solution for five months.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable, but its scalability can be better. We have 10 to 20 users of this solution.

How are customer service and technical support?

We have a contract with Microsoft for premium support. We have support all the time, and they are good.

How was the initial setup?

Its initial setup is easy. The deployment duration depends on the complexity of the deployment. It can take a week or a month.

What other advice do I have?

To know about the best practices for this solution and how to make it more secure, I would advise others to read the information on the web.

I would rate Microsoft Power Automate a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2022
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Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.