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Mapkar Mohtasim - PeerSpot reviewer
Design Engineer at a manufacturing company with 10,001+ employees
Real User
Jun 28, 2022
Easy to use with lots of libraries and connectors to browse from
Pros and Cons
  • "You can create a flow, and it can be shared across different environments."
  • "By creating in-house solutions, we had a high impact on the organization."
  • "The solution is difficult to customize. I would like to see more flexibility when it comes to using different kinds of activities."
  • "The solution is difficult to customize."

What is our primary use case?

I use Microsoft Power Automate as part of my job as an RPA developer. The solution is part of everyone's Office 365 account at our organization. 

The solution is used as a primary tool for providing RPA solutions. We've created an automated desktop flow for the whole process. It includes three platforms.

We use the solution as an extension of Power Apps. We create files and SharePoint using flow by converting HTML code into PDF.

How has it helped my organization?

The authentication provided by Microsoft is very robust.

We have automated a process for our HR team that handles a lot of immigration-related activities. Rather than this individual having to ask others for information, we created a solution running different flows that centralized the whole system.

Another impactful project was where we used power apps to create office visitation. This solution helped manage the allowable workforce limitation placed by the government during the pandemic. We created an application where users submitted a request which prompted the validation of vaccinations and determine parking availability and sitting capacity. The headcount is provided to the departments that are impacted, such as the canteen, or bus monitors.

By creating in-house solutions, we had a high impact on the organization. Using an out-of-the-box solution would have been very expensive.

What is most valuable?

Microsoft Power Automate is easy to use. There are lots of libraries and connectors to browse from.

The users are very happy with the processes that we have automated completely end to end.

What needs improvement?

The solution is difficult to customize. I would like to see more flexibility when it comes to using different kinds of activities, particularly the kind of interaction they can have with Excel. This is also limited to the number of activities, making extension not possible.

Other areas of improvement include Microsoft Power Automate's ability to work on power desktops. It would be helpful if we could access external activities. 

Buyer's Guide
Microsoft Power Automate
April 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,776 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Microsoft Power Automate for one year.

What do I think about the scalability of the solution?

The solution is scalable. You can create a flow, and it can be shared across different environments. 

How are customer service and support?

Technical support could improve. I am not sure that they exist. I would like to be provided with more awareness regarding the tech support that is available from the platform.

There is ample documentation available for the solution and all the different components.

Which solution did I use previously and why did I switch?

Prior to adding Microsoft Power Automate, we used UI robotic process automation. We now use both solutions in parallel. Power Automate is used for office-related apps and UI is used for all other platforms.

What's my experience with pricing, setup cost, and licensing?

Microsoft Power Automate is part of our Office 365 package, there are no additional licensing costs.

What other advice do I have?

I would recommend other large-scale enterprises to look into Microsoft Power Automate as a solution for their organization.

I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Raees Harris - PeerSpot reviewer
Manager - CRM Practice at InTWO
Real User
Apr 10, 2024
Saves a huge amount of time and enhances reliability in automation processes
Pros and Cons
  • "The feature most useful for integrating different applications is its ability to create flows. Specifically, we use flows to integrate with finance and operations."
  • "Enhancing Power Automate to work synchronously instead of asynchronously would eliminate the need for additional coding, saving time in project implementation."

What is our primary use case?

Our clients utilize Power Automate for data collection and management in various ways. One primary use is integrating Customer Engagement (CE) with finance, operations, or other business systems. Additionally, we employ Power Automate to facilitate additional processes, such as automating workflows.

What needs improvement?

Firstly, enhancing Power Automate to work synchronously instead of asynchronously would eliminate the need for additional coding, saving time in project implementation. Secondly, addressing the limitations on the number of processes in Power Automate tracking would enhance its usability and flexibility for various scenarios. Incorporating a more intuitive user interface or experience would be beneficial for overall solution implementation. While PowerApps can provide this to some extent, it faces limitations, particularly with large datasets. Overcoming these challenges through enhancements or optimization would be valuable for implementing enterprise-class solutions effectively.

For how long have I used the solution?

We have been using Microsoft Power Automate for 2 years.

What do I think about the stability of the solution?

I rate the platform's stability an eight out of ten.

What do I think about the scalability of the solution?

Certain limitations apply to product scalability in enterprise environments or critical systems. We work with medium-sized businesses.

How was the initial setup?

The deployment time depends on specific project requirements. Complicated configurations take three to four months to complete, while certain simple projects can be completed within two weeks.

I rate the process an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

When we purchase the Microsoft Dynamics license, the Power Automate license is often free, albeit with some limitations, such as a certain number of transactions per user. Given the substantial allocation provided, this arrangement typically suffices for most users. However, if premium features are desired or the project demands exceed the allocated resources, additional charges may apply accordingly.

I rate the pricing a six out of ten.

What other advice do I have?

One of the automations we've implemented with Power Automate that significantly saves time involves discount application on quotations. When a discount is applied at the quotation level, we utilize it to automatically apply line-level discounts to the respective lines, distributing them equally.

The feature most useful for integrating different applications is its ability to create flows. Specifically, we use flows to integrate with finance and operations.

The cloud-based nature of Power Automate has greatly benefited our workflows. It operates exclusively on the cloud, eliminating the need for on-premises deployment. It enables low-code development, eliminating the need to create plugins. It saves a significant amount of time, reduces efforts, and enhances reliability in our automation processes.

I rate it an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft Power Automate
April 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,776 professionals have used our research since 2012.
German Campos - PeerSpot reviewer
Pre-Sales Manager (Peruvian Branch) at Global hitss
Real User
Aug 22, 2023
The solution is easy to understand and helps with automation but needs to improve the pricing
Pros and Cons
  • "Microsoft Power Automate is an easy-to-understand solution."
  • "The tool should improve its price."

How has it helped my organization?

The solution has helped our company with automation. 

What is most valuable?

Microsoft Power Automate is an easy-to-understand solution. 

What needs improvement?

The tool should improve its price. 

For how long have I used the solution?

I have been using the solution for three months. 

What do I think about the scalability of the solution?

I rate the product's scalability an eight out of ten. 

How are customer service and support?

We haven't activated technical support since it's expensive. 

How was the initial setup?

Microsoft Power Automate's setup is easy. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head of business transformation and digitalization at Apple
MSP
May 18, 2023
Very reliable, very easy to use, and can be integrated with different platforms
Pros and Cons
  • "The product is very reliable and very easy to use."
  • "The product should improve its RPA capabilities."

What is our primary use case?

We use the solution for dashboard reporting, RPA, and account management.

How has it helped my organization?

The product has helped us with support generation. We supported a client who required 42 hours of manual work every month. The solution enabled us to automate the process and save time.

What is most valuable?

The solution is integrated with Microsoft. It can be integrated with different platforms. The product is very reliable and very easy to use. Anyone can learn to use it.

What needs improvement?

The product should improve its RPA capabilities.

The product should add AI capabilities.

For how long have I used the solution?

I have been using this solution for four to five years.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability an eight out of ten.

How was the initial setup?

The initial setup is easy. I rate the ease of setup a nine out of ten.

What about the implementation team?

The time taken for deployment depends on the project. A small project would take a week to deploy. RPA, on the other hand, takes two months.

What other advice do I have?

I use the latest version of the solution. We use the solution daily. People using the solution should maximize their usability to get a good return on investment. Overall, I rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nilesh Gosavi - PeerSpot reviewer
Microsoft Dynamics 365 CRM Developer at a computer software company with 1,001-5,000 employees
Real User
Apr 29, 2023
Straightforward setup, stable, and scalable
Pros and Cons
  • "Microsoft Power Automate offers over 200 connectors that enhance the user experience."
  • "Microsoft Power Automate is limited if we want to create a complex flow because we have to split the log into two flows."

What is our primary use case?

Microsoft Power Automate is used to automate tasks and schedule workflows.

How has it helped my organization?

Microsoft Power Automate has helped us automate tasks that have reduced human error and increased efficiency.

What is most valuable?

Microsoft Power Automate offers over 200 connectors that enhance the user experience.

What needs improvement?

Microsoft Power Automate is limited if we want to create a complex flow because we have to split the log into two flows.

The licensing cost is high and has room for improvement.

In a future release of Microsoft Power Automate, I would like to request the addition of a synchronous action, which would allow us to choose whether we want the solution to immediately synchronize any changes we make, for example, in an Excel document through SharePoint.

For how long have I used the solution?

I have been using Microsoft Power Automate for five years.

What do I think about the stability of the solution?

I give the stability of Microsoft Power Automate an eight out of ten.

What do I think about the scalability of the solution?

I give the scalability of Microsoft Power Automate an eight out of ten.

How are customer service and support?

The technical support was able to resolve my issue but their response was delayed.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used UiPath before switching to Microsoft Power Automate.

How was the initial setup?

The initial setup is straightforward and I give it a nine out of ten. We are working on a solution where each environment can have multiple solutions. Within each solution, we are creating a batch that includes Microsoft Power Automate, which can be easily deployed to higher environments. This allows for automated quality control of the pipeline, but data flow can also be manually imported and exported if necessary. There are several deployment possibilities, including importing it via pipeline or solution. One person is enough for the deployment.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is expensive. I give the cost a three out of ten.

What other advice do I have?

I give Microsoft Power Automate an eight out of ten.

We have six developers that use the solution in our organization.

I recommend Microsoft Power Automate as an excellent automation tool. Our organization has successfully utilized this solution in various applications for automation, and it has proven to be highly effective.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Deepak Thomas - PeerSpot reviewer
Technical Lead at Standard Bank South Africa
Real User
Apr 27, 2023
Stable and scalable; third-party integrations are relatively easy
Pros and Cons
  • "Third-party integrations with third-party applications are quite easy."
  • "The speed of the application could be improved."

What is our primary use case?

Our use case is for presenting price regeneration. I'm the technical lead for robotics and we are customers of Microsoft. 

What is most valuable?

As a part of the Microsoft suite, this is a convenient product for us because it integrates well with other Microsoft products. We've also found third-party integrations with third-party applications is quite easy.

What needs improvement?

I think the speed of the application could be improved. If you're looking at Power BI dashboards, for example, the back-end processing is fine, but when you look at it from a UI point of view, which is what the client sees, the speed of execution could be improved. 

For how long have I used the solution?

We've been using this product for five years. 

What do I think about the stability of the solution?

We haven't had any issues with stability. 

What do I think about the scalability of the solution?

The scalability is good, we have around 25 users. 

How are customer service and support?

Microsoft provides very prompt support. 

How was the initial setup?

The initial setup is relatively straightforward and takes a couple of weeks. There's not much maintenance involved because it's part of a larger solution. 

What was our ROI?

We have seen ROI on investment although it's difficult to quantify. 

What's my experience with pricing, setup cost, and licensing?

The product is fairly priced; the cost is part of the enterprise solution. 

What other advice do I have?

I recommend doing a POC to ensure the product is fit for purpose. 

I rate this solution nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Khshsh Khhdh - PeerSpot reviewer
Associate Director at MIT ESP
Real User
Apr 19, 2023
Reasonably priced and great for creating attended or unattended bots
Pros and Cons
  • "It makes work easier."
  • "Sometimes there are issues with security policies within the company. Some parts get blacked. There are some drawbacks when we use it connected to the cloud. We need to convince clients to open some parts. This is often an issue that originates from the company itself, not Power Automate."

What is our primary use case?

We help clients integrate Power Automate into their processes. 

What is most valuable?

The solution is great for attended or unattended bots. It makes work easier. 

Most clients that use Office 365 find it very easy to use this solution. There are lots of great integration points. It can connect with various Mircosoft products, like Microsoft Dynamics ERP.

It allows clients to existing in one main environment, which is quite useful. 

The setup is very easy.

What needs improvement?

We use the connector to the cloud, and we have noted that sometimes there are delays. We've seen some scenarios hang. Sometimes there are issues with security policies within the company. Some parts get blacked. There are some drawbacks when we use it connected to the cloud. We need to convince clients to open some parts. This is often an issue that originates from the company itself, not Power Automate

Sometimes when we work with Microsoft Excel, the process is not much faster. The automation doesn't speed up as much as we would hope as they go through cells one by one. If it is a time-sensitive activity, that might be an issue and should be improved. 

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

It is a stable solution. I'd rate the stability seven out of ten. The issue is that there are some security policies from the company side, or sometimes some updates that happen that can slow things down or stop the process altogether. 

What do I think about the scalability of the solution?

The solution can scale well. I'd rate it seven out of ten. If a product is on a particular machine, if we want to scale up, we need to use another machine or account. 

The product can work for any type of company, from small to large. 

How are customer service and support?

We've contacted technical support in the past, and it has been very good. We haven't had any issues with support and are happy with the level of service. 

Which solution did I use previously and why did I switch?

I also use UiPath as well. We use either or, depending on the client or the requirement.

The main difference is the price. Microsoft is cheaper than UiPath.

The AI capabilities for Microsoft are very good. With UiPath, sometimes you even have to use modules from Microsoft. 

How was the initial setup?

The initial setup is very simple. It is simple. It's similar to other tools.

What about the implementation team?

We can help implement the solution for clients. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. I'd rate the affordability eight out of ten.

What other advice do I have?

I'd rate the solution eight out of ten. We've been pretty happy with its capabilities. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Sai Kumar Reddy - PeerSpot reviewer
RPA Lead at Sparsh Communications Pvt. Ltd
Real User
Mar 14, 2023
The solution's valuable feature is its compatibility with all Microsoft products
Pros and Cons
  • "It is easy to migrate from other tools to Power Automate."
  • "They should include a custom plugin feature so that we can add our custom connections."

What is our primary use case?

We use the solution to automate our daily workflows. We generate customer invoicing and payroll with its help. We can automate the pre-defined steps for repetitive tasks using it. In other words, it works like a digital employee for us. We need to design the tasks and schedule them. Based on the preset time, the solution directly triggers and performs those tasks.

What is most valuable?

The solution's valuable feature is its compatibility with all Microsoft products like SharePoint, Azure, OneDrive for Business, and Microsoft Teams. We can incorporate all necessary Microsoft products in Power Automate Desktop. It helps us streamline the workflows of various applications. 

What needs improvement?

They should provide the connectors in Power Automate Desktop like Power Automate Cloud. Microsoft is already working on it. They released a SharePoint connector in Power Automate Desktop as a preview. So like that, we have hundreds of connectors in Power Automate Cloud required to be incorporated into Power Automate Desktop. For example, we need an exchange server to connect to an email account in Power Automate Desktop. It isn't easy to create a connection. It is simple with Outlook, but it is challenging with IMAP or POP-related settings. While using Power Automate Cloud, we log in to create the connection. But, while using Power Automate Desktop, we have to provide the server details instead of just logging in.

They should include a custom plugin feature so that we can add our custom connections. 

For how long have I used the solution?

We have been using the solution since August 2020.

What do I think about the stability of the solution?

It could have been more stable initially, say in 2020. Since its new release in 2023, the stability has improved. Moreover, adding multiple actions takes it into not responding mode very frequently. In this case, communicating with the cloud environment consumes a lot of time. They need to work on these areas to improve stability. I rate the solution's stability as an eight.

What do I think about the scalability of the solution?

It is a scalable product.

How are customer service and support?

I have contacted the Microsoft community for a few issues. They respond within an hour. There are a lot of Microsoft users and everyone contributes to the community.

Which solution did I use previously and why did I switch?

We switched to Microsoft Power Automate as it's very economical. I worked with Intellibot; they charged us $1,000 per annum. In comparison, the charges for Power Automate are $190 per month. Microsoft Power Automate has its benefits. As it is cloud-based automation, there is no need for any physical machine. Within the cloud environment, automation could be performed, reducing the expenses of additional resources like a machine. Also, if a big company acquires other products, they change the licensing model. It has already happened a couple of times with ProcessRobot and Intellibot. Since Microsoft is a big brand, it won't sell its products to other vendors. Due to our experiences, we decided to go with the bigger brand in the market. So we chose Microsoft.

How was the initial setup?

The setup process is easy. You just have to log in, get the desktop.exe file, double click, and install.

What's my experience with pricing, setup cost, and licensing?

The licensing model of the solution includes cross-selling. That means Microsoft provides Power Automate as an add-on product with other products. Also, it offers other add-on products with Power Automate. In this way, we can increase the credits with the provided options.

What other advice do I have?

I advise others to go for Microsoft Power Automate. It's the best tool to my knowledge in the RPA industry. I rate it as a nine.

It is easy to migrate from other tools to Power Automate. We had more than 30+ in-house automations, and estimated a year for migration. Instead, it just took three months. We finished every automation in a short span. It helped us quicken the process of picking up new automation projects.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.