We use the solution to automate internal processes like leave applications.
Easy to use, cost-effective solution to automate internal processes
Pros and Cons
- "The solution is relatively easy to use and cost-effective."
- "The UI of the solution is not so good."
What is our primary use case?
What is most valuable?
The solution is relatively easy to use and cost-effective. It is also easy to learn and understand. It is part of Microsoft 365, so it's free. Additionally, it is easy to integrate Microsoft Teams with the solution.
What needs improvement?
The UI of the solution is not so good. Power BI's reporting functionality should be improved.
The next release should include more functionalities and better reporting.
For how long have I used the solution?
I have been using the solution for three years.
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February 2026
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What do I think about the stability of the solution?
I rate the stability an eight or nine out of ten.
What do I think about the scalability of the solution?
I rate the scalability a seven or eight out of ten. Around 50 people in the organization use the solution, including five to seven administrators, 30 to 40 engineers, and nine to ten sales and marketing staff.
Which solution did I use previously and why did I switch?
Previously we used Google Suite in collaboration with many other solutions. We needed it for process automation and for creating electronic signatures. It required us to subscribe to multiple solutions. However, we wanted only one or two platforms. So, we switched to Microsoft.
What about the implementation team?
The solution is not so difficult to deploy. The deployment takes up to two hours. I could deploy the solution myself. One engineer is enough for the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is free with Microsoft 365.
What other advice do I have?
I would recommend Microsoft Power Automate to those who use Microsoft 365. We search the instruction manual, FAQs, and other online documents when we face issues with the solution. Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Microsoft Dynamics 365 CRM Developer at a computer software company with 1,001-5,000 employees
Straightforward setup, stable, and scalable
Pros and Cons
- "Microsoft Power Automate offers over 200 connectors that enhance the user experience."
- "Microsoft Power Automate is limited if we want to create a complex flow because we have to split the log into two flows."
What is our primary use case?
Microsoft Power Automate is used to automate tasks and schedule workflows.
How has it helped my organization?
Microsoft Power Automate has helped us automate tasks that have reduced human error and increased efficiency.
What is most valuable?
Microsoft Power Automate offers over 200 connectors that enhance the user experience.
What needs improvement?
Microsoft Power Automate is limited if we want to create a complex flow because we have to split the log into two flows.
The licensing cost is high and has room for improvement.
In a future release of Microsoft Power Automate, I would like to request the addition of a synchronous action, which would allow us to choose whether we want the solution to immediately synchronize any changes we make, for example, in an Excel document through SharePoint.
For how long have I used the solution?
I have been using Microsoft Power Automate for five years.
What do I think about the stability of the solution?
I give the stability of Microsoft Power Automate an eight out of ten.
What do I think about the scalability of the solution?
I give the scalability of Microsoft Power Automate an eight out of ten.
How are customer service and support?
The technical support was able to resolve my issue but their response was delayed.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used UiPath before switching to Microsoft Power Automate.
How was the initial setup?
The initial setup is straightforward and I give it a nine out of ten. We are working on a solution where each environment can have multiple solutions. Within each solution, we are creating a batch that includes Microsoft Power Automate, which can be easily deployed to higher environments. This allows for automated quality control of the pipeline, but data flow can also be manually imported and exported if necessary. There are several deployment possibilities, including importing it via pipeline or solution. One person is enough for the deployment.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is expensive. I give the cost a three out of ten.
What other advice do I have?
I give Microsoft Power Automate an eight out of ten.
We have six developers that use the solution in our organization.
I recommend Microsoft Power Automate as an excellent automation tool. Our organization has successfully utilized this solution in various applications for automation, and it has proven to be highly effective.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Power Automate
February 2026
Learn what your peers think about Microsoft Power Automate. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
882,637 professionals have used our research since 2012.
Technical Lead at a financial services firm with 10,001+ employees
Stable and scalable; third-party integrations are relatively easy
Pros and Cons
- "Third-party integrations with third-party applications are quite easy."
- "The speed of the application could be improved."
What is our primary use case?
Our use case is for presenting price regeneration. I'm the technical lead for robotics and we are customers of Microsoft.
What is most valuable?
As a part of the Microsoft suite, this is a convenient product for us because it integrates well with other Microsoft products. We've also found third-party integrations with third-party applications is quite easy.
What needs improvement?
I think the speed of the application could be improved. If you're looking at Power BI dashboards, for example, the back-end processing is fine, but when you look at it from a UI point of view, which is what the client sees, the speed of execution could be improved.
For how long have I used the solution?
We've been using this product for five years.
What do I think about the stability of the solution?
We haven't had any issues with stability.
What do I think about the scalability of the solution?
The scalability is good, we have around 25 users.
How are customer service and support?
Microsoft provides very prompt support.
How was the initial setup?
The initial setup is relatively straightforward and takes a couple of weeks. There's not much maintenance involved because it's part of a larger solution.
What was our ROI?
We have seen ROI on investment although it's difficult to quantify.
What's my experience with pricing, setup cost, and licensing?
The product is fairly priced; the cost is part of the enterprise solution.
What other advice do I have?
I recommend doing a POC to ensure the product is fit for purpose.
I rate this solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It has a lot of integration capabilities out of the box, but it's a little pricey and not always accurate.
Pros and Cons
- "We use Power Automate for applicant tracking and automated around 80 percent of the process."
- "Microsoft could offer more AI education and training."
What is our primary use case?
We use Power Automate for applicant tracking. We automated around 80 percent of the process.
What is most valuable?
Power Automate's out-of-the-box integration is nice.
What needs improvement?
Microsoft could offer more AI education and training.
For how long have I used the solution?
I have used Power Automate for a few years.
What do I think about the stability of the solution?
I rate Power Automate seven out of 10 for stability.
What do I think about the scalability of the solution?
I rate Power Automate seven out of 10 for scalability.
How was the initial setup?
I rate Power Automate eight out of 10 for ease of setup. We did it in-house.
What's my experience with pricing, setup cost, and licensing?
I rate Microsoft Power Automate four out of 10 for affordability. It's a little more expensive than average.
What other advice do I have?
I rate Microsoft Power Automate six out of 10 overall. It has a lot of integration capabilities out of the box, but it isn't always accurate.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Administrator de Costos Region SAC at a construction company with 10,001+ employees
Improves workflows, increases efficiencies, and is very easy to use
Pros and Cons
- "It's not hard to learn, which means we'll be able to make more workflows in the future."
- "For countries in our region, it's not very well known."
What is our primary use case?
I've primarily used some automations, however, it was just for practice. I automated a few activities here and there. I have not used it extensively. For example, I can use it to read some emails or share files, or pull information from Sharepoint, et cetera. It can help me create new records for auditing purposes. It can pull data to show we are in compliance.
What is most valuable?
The most valuable features include its ease of use for automation creation. It's very easy to use. We can go online and watch videos and figure out how to use it.
It can help us improve many processes and workflows. It helps with efficiencies.
The functionalities are very similar to other types of languages. It's not hard to learn, which means we'll be able to make more workflows in the future.
It is stable.
It can scale well.
The solution comes bundled with Microsoft 365.
What needs improvement?
I haven't come across any downsides to the solution.
We'd like to see even more free courses to help people learn to automate smarter.
For countries in our region, it's not very well known. Microsoft has to do a better job of advertising it and how it can help businesses so that it becomes more well-known and widely used.
What do I think about the stability of the solution?
So far, the solution has been stable. The workflows have been good. There are no bugs or glitches.
What do I think about the scalability of the solution?
The scalability has been fine so far. I haven't come across anything that would make me think it wouldn't be.
We plan to use it more to make more workflows in the future.
How are customer service and support?
I've never used technical support in the past.
Which solution did I use previously and why did I switch?
In our company, we have people looking for new opportunities and tools to help the sales force in automation matters.
What's my experience with pricing, setup cost, and licensing?
The pricing is not clear to me. I don't deal with that. We have Office 365 and the solution is included in that bundle.
What other advice do I have?
It's a good product. If a company needs to automate something, it's a very useful tool.
I'd rate the solution eight out of ten.
We could use it more. It's still new to me.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Assistant Manager, Robotic Process Automation at a consultancy with 10,001+ employees
Affordable and capable of interacting with multiple systems, but should support orchestration and cognitive AI
Pros and Cons
- "WinAutomation is very handy to use, and it has the power to interact with multiple systems, such as SAP, Oracle, or .NET systems."
- "There should be a comprehensive or enterprise level of application to provide the cognitive AI, and there should be orchestration so that I can control all the robots on one station. The other tools are currently providing these features."
What is our primary use case?
I was in an insurance company prior to joining this new company, and I developed complex robots for claims processing and policy insurance. I also worked on several other processes such as interacting with APIs and downloading SharePoint reports. It was difficult to download the SharePoint report, but I did an integration in SharePoint to download the data and upload it into the local database system. So, I have created complex robots with WinAutomation.
What is most valuable?
WinAutomation is very handy to use, and it has the power to interact with multiple systems, such as SAP, Oracle, or .NET systems. It's very useful for API integration. We can also interact with the data by using wildcards and other patterns. So, there are plenty of things that are good.
What needs improvement?
There should be a comprehensive or enterprise level of application to provide the cognitive AI, and there should be orchestration so that I can control all the robots on one station. The other tools are currently providing these features. So, hyper-automation integration should be done, and it should have cognitive AI.
One drawback of WinAutomation is that it doesn't work properly on the Internet Explorer or Edge browser. On the older version of Internet Explorer or Edge, it sometimes doesn't give proper selectors while selecting the fields. I had a lot of difficulty in that area, and I want them to improve that in WinAutomation.
They should have a comprehensive platform to help the community. They should have blogs. They had a community before, but they discontinued that. Microsoft has developed a community for any support required for its product. WinAutomation should also have that.
For how long have I used the solution?
I've been using this solution since 2015, so it has been about eight years.
What do I think about the stability of the solution?
It's stable. It's very good. We had been running this product for seven years, and we had developed around 300 and more processes within one organization. So, there was stability.
How are customer service and support?
Initially, in 2016 or 2017, when WinAutomation was not yet acquired by Microsoft, we were having some technical issues for which I sought support from their technical team. Later on, we didn't require any support from them. We used to handle any technical problems with it from our side. I'd rate their support an eight out of ten. They were good.
How would you rate customer service and support?
Positive
How was the initial setup?
It was very good. It has been very handy, and it didn't take much time for the setup. It was very easy to set up various things.
The deployment duration completely depends on the process. It depends on how long a process is. When we were developing robots in production, it didn't take much time for us to deploy them. It was very easy for us.
We had around four people at the time, and the number kept increasing. We were providing comprehensive services, so we were managing the development and engineering jobs all together at once.
What's my experience with pricing, setup cost, and licensing?
Comparatively, WinAutomation is cheaper than the other automation tools. When we purchased the license, it was around $50 or $60 per user most probably per month.
What other advice do I have?
I'd definitely recommend using WinAutomation. It's very affordable, and it's durable. It gives the long-term usage scope in the organization.
Overall, I'd rate WinAutomation a seven out of ten. They have to work hard on this one. Right now, there is no competition for WinAutomation in the market. They should work on the product more.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a consultancy with 1-10 employees
Helps with an efficient feedback mechanism and has a simple setup process
Pros and Cons
- "It helps with the feedback mechanism, where we need to determine the relevant team and obtain their email addresses."
- "More scripting capabilities could be included in Microsoft Power Automate."
What needs improvement?
More scripting capabilities could be included in Microsoft Power Automate.
What do I think about the stability of the solution?
The product could be more stable. I rate the stability as seven out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability an eight out of ten.
How are customer service and support?
There needs to be direct contact for the technical support team. The users need to submit a maintenance request and then wait for a callback or update from the support team.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup process was relatively simple, with additional modules that could be imported during the setup.
Only some individuals typically handle maintenance, as Microsoft automatically manages most updates. Additional maintenance tasks are required only when necessary, such as for critical updates or multi-case scenarios.
What's my experience with pricing, setup cost, and licensing?
The platform is averagely priced. I rate the pricing a five out of ten.
What other advice do I have?
I have used Microsoft Power Automate to develop mobile apps and other applications. Additionally, we have implemented workflows and automated solutions for various processes.
It helps with the feedback mechanism, where we need to determine the relevant team and obtain their email addresses.
Microsoft could enhance the learning experience by offering more video resources.
I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Pre-Sales Manager (Peruvian Branch) at a computer software company with 201-500 employees
The solution is easy to understand and helps with automation but needs to improve the pricing
Pros and Cons
- "Microsoft Power Automate is an easy-to-understand solution."
- "The tool should improve its price."
How has it helped my organization?
The solution has helped our company with automation.
What is most valuable?
Microsoft Power Automate is an easy-to-understand solution.
What needs improvement?
The tool should improve its price.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the scalability of the solution?
I rate the product's scalability an eight out of ten.
How are customer service and support?
We haven't activated technical support since it's expensive.
How was the initial setup?
Microsoft Power Automate's setup is easy.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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