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Nilesh Gosavi - PeerSpot reviewer
Microsoft Dynamics 365 CRM Developer at a computer software company with 1,001-5,000 employees
Real User
Apr 29, 2023
Straightforward setup, stable, and scalable
Pros and Cons
  • "Microsoft Power Automate offers over 200 connectors that enhance the user experience."
  • "Microsoft Power Automate is limited if we want to create a complex flow because we have to split the log into two flows."

What is our primary use case?

Microsoft Power Automate is used to automate tasks and schedule workflows.

How has it helped my organization?

Microsoft Power Automate has helped us automate tasks that have reduced human error and increased efficiency.

What is most valuable?

Microsoft Power Automate offers over 200 connectors that enhance the user experience.

What needs improvement?

Microsoft Power Automate is limited if we want to create a complex flow because we have to split the log into two flows.

The licensing cost is high and has room for improvement.

In a future release of Microsoft Power Automate, I would like to request the addition of a synchronous action, which would allow us to choose whether we want the solution to immediately synchronize any changes we make, for example, in an Excel document through SharePoint.

Buyer's Guide
Microsoft Power Automate
February 2026
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For how long have I used the solution?

I have been using Microsoft Power Automate for five years.

What do I think about the stability of the solution?

I give the stability of Microsoft Power Automate an eight out of ten.

What do I think about the scalability of the solution?

I give the scalability of Microsoft Power Automate an eight out of ten.

How are customer service and support?

The technical support was able to resolve my issue but their response was delayed.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously used UiPath before switching to Microsoft Power Automate.

How was the initial setup?

The initial setup is straightforward and I give it a nine out of ten. We are working on a solution where each environment can have multiple solutions. Within each solution, we are creating a batch that includes Microsoft Power Automate, which can be easily deployed to higher environments. This allows for automated quality control of the pipeline, but data flow can also be manually imported and exported if necessary. There are several deployment possibilities, including importing it via pipeline or solution. One person is enough for the deployment.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is expensive. I give the cost a three out of ten.

What other advice do I have?

I give Microsoft Power Automate an eight out of ten.

We have six developers that use the solution in our organization.

I recommend Microsoft Power Automate as an excellent automation tool. Our organization has successfully utilized this solution in various applications for automation, and it has proven to be highly effective.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Deepak Thomas - PeerSpot reviewer
Technical Lead at a financial services firm with 10,001+ employees
Real User
Apr 27, 2023
Stable and scalable; third-party integrations are relatively easy
Pros and Cons
  • "Third-party integrations with third-party applications are quite easy."
  • "The speed of the application could be improved."

What is our primary use case?

Our use case is for presenting price regeneration. I'm the technical lead for robotics and we are customers of Microsoft. 

What is most valuable?

As a part of the Microsoft suite, this is a convenient product for us because it integrates well with other Microsoft products. We've also found third-party integrations with third-party applications is quite easy.

What needs improvement?

I think the speed of the application could be improved. If you're looking at Power BI dashboards, for example, the back-end processing is fine, but when you look at it from a UI point of view, which is what the client sees, the speed of execution could be improved. 

For how long have I used the solution?

We've been using this product for five years. 

What do I think about the stability of the solution?

We haven't had any issues with stability. 

What do I think about the scalability of the solution?

The scalability is good, we have around 25 users. 

How are customer service and support?

Microsoft provides very prompt support. 

How was the initial setup?

The initial setup is relatively straightforward and takes a couple of weeks. There's not much maintenance involved because it's part of a larger solution. 

What was our ROI?

We have seen ROI on investment although it's difficult to quantify. 

What's my experience with pricing, setup cost, and licensing?

The product is fairly priced; the cost is part of the enterprise solution. 

What other advice do I have?

I recommend doing a POC to ensure the product is fit for purpose. 

I rate this solution nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Power Automate
February 2026
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AhmedRamy - PeerSpot reviewer
CEO at a computer software company with 11-50 employees
Real User
Mar 16, 2023
It has a lot of integration capabilities out of the box, but it's a little pricey and not always accurate.
Pros and Cons
  • "We use Power Automate for applicant tracking and automated around 80 percent of the process."
  • "Microsoft could offer more AI education and training."

What is our primary use case?

We use Power Automate for applicant tracking. We automated around 80 percent of the process. 

What is most valuable?

Power Automate's out-of-the-box integration is nice. 

What needs improvement?

Microsoft could offer more AI education and training.

For how long have I used the solution?

I have used Power Automate for a few years.

What do I think about the stability of the solution?

I rate Power Automate seven out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Power Automate seven out of 10 for scalability.

How was the initial setup?

I rate Power Automate eight out of 10 for ease of setup. We did it in-house.

What's my experience with pricing, setup cost, and licensing?

I rate Microsoft Power Automate four out of 10 for affordability. It's a little more expensive than average.

What other advice do I have?

I rate Microsoft Power Automate six out of 10 overall. It has a lot of integration capabilities out of the box, but it isn't always accurate. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
CEO at a tech services company with 51-200 employees
Real User
Feb 26, 2023
Easier to use and integrate than other products
Pros and Cons
  • "The solution integrates more easily and with more tools than Automation Anywhere."
  • "There are frequent version updates and that impacts different algorithms so we have to adjust our code."

What is our primary use case?

Our company uses the solution to process insurance claims and related activity. We have around 80 developers and three administrators. Depending on clients' needs, we might scale in the future. 

What is most valuable?

The solution is really easy to use compared to other tools. 

The western license is fantastic.

The solution integrates more easily and with more tools than Automation Anywhere. 

What needs improvement?

There are frequent version updates and that impacts different algorithms so we have to adjust our code. 

The solution should include connectors and DevOps capabilities with its standard package. 

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

The stability is good so is rated a nine out of ten. 

What do I think about the scalability of the solution?

The scalability is good with no doubts. 

We have been developing on Microsoft's data products from beta release onwards. They bought and merged an automation company into their product so we know the different methods. We diagnose things and that feedback ends up inserted within very big containers. 

How are customer service and support?

Technical support is good but their response times are slow. 

How was the initial setup?

The setup is straightforward. 

What about the implementation team?

We implement the solution in-house. 

Our typical use cases can be handled by two or three developers and take about six to eight weeks to implement. 

First, we create the DDS. Then, we create software flows, standards, and login processes. We add efforts, exceptions, vendors, record reviews, and testing. Finally, we perform UAT and production. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and the western license is fantastic. 

They have a premium service that includes connectors and the SQL server sanitizer team. If they change this service to be standard, then pricing will be even better. 

Which other solutions did I evaluate?

We also use Automation Anywhere but there is some maintenance involved. 

The solution integrates with other tools better than Automation Anywhere. 

What other advice do I have?

The solution is a good product. It integrates well with apps, virtual agents, and other tools. It has all the capabilities of Microsoft and Windows. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Shaik Abdul Waseem - PeerSpot reviewer
Assistant Manager, Robotic Process Automation at a consultancy with 10,001+ employees
Real User
Feb 8, 2023
Affordable and capable of interacting with multiple systems, but should support orchestration and cognitive AI
Pros and Cons
  • "WinAutomation is very handy to use, and it has the power to interact with multiple systems, such as SAP, Oracle, or .NET systems."
  • "There should be a comprehensive or enterprise level of application to provide the cognitive AI, and there should be orchestration so that I can control all the robots on one station. The other tools are currently providing these features."

What is our primary use case?

I was in an insurance company prior to joining this new company, and I developed complex robots for claims processing and policy insurance. I also worked on several other processes such as interacting with APIs and downloading SharePoint reports. It was difficult to download the SharePoint report, but I did an integration in SharePoint to download the data and upload it into the local database system. So, I have created complex robots with WinAutomation.

What is most valuable?

WinAutomation is very handy to use, and it has the power to interact with multiple systems, such as SAP, Oracle, or .NET systems. It's very useful for API integration. We can also interact with the data by using wildcards and other patterns. So, there are plenty of things that are good.

What needs improvement?

There should be a comprehensive or enterprise level of application to provide the cognitive AI, and there should be orchestration so that I can control all the robots on one station. The other tools are currently providing these features. So, hyper-automation integration should be done, and it should have cognitive AI.

One drawback of WinAutomation is that it doesn't work properly on the Internet Explorer or Edge browser. On the older version of Internet Explorer or Edge, it sometimes doesn't give proper selectors while selecting the fields. I had a lot of difficulty in that area, and I want them to improve that in WinAutomation.

They should have a comprehensive platform to help the community. They should have blogs. They had a community before, but they discontinued that. Microsoft has developed a community for any support required for its product. WinAutomation should also have that.

For how long have I used the solution?

I've been using this solution since 2015, so it has been about eight years.

What do I think about the stability of the solution?

It's stable. It's very good. We had been running this product for seven years, and we had developed around 300 and more processes within one organization. So, there was stability. 

How are customer service and support?

Initially, in 2016 or 2017, when WinAutomation was not yet acquired by Microsoft, we were having some technical issues for which I sought support from their technical team. Later on, we didn't require any support from them. We used to handle any technical problems with it from our side. I'd rate their support an eight out of ten. They were good.

How would you rate customer service and support?

Positive

How was the initial setup?

It was very good. It has been very handy, and it didn't take much time for the setup. It was very easy to set up various things.

The deployment duration completely depends on the process. It depends on how long a process is. When we were developing robots in production, it didn't take much time for us to deploy them. It was very easy for us.

We had around four people at the time, and the number kept increasing. We were providing comprehensive services, so we were managing the development and engineering jobs all together at once.

What's my experience with pricing, setup cost, and licensing?

Comparatively, WinAutomation is cheaper than the other automation tools. When we purchased the license, it was around $50 or $60 per user most probably per month.

What other advice do I have?

I'd definitely recommend using WinAutomation. It's very affordable, and it's durable. It gives the long-term usage scope in the organization.

Overall, I'd rate WinAutomation a seven out of ten. They have to work hard on this one. Right now, there is no competition for WinAutomation in the market. They should work on the product more.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at a consultancy with 1-10 employees
Real User
Top 5
Mar 27, 2024
Helps with an efficient feedback mechanism and has a simple setup process
Pros and Cons
  • "It helps with the feedback mechanism, where we need to determine the relevant team and obtain their email addresses."
  • "More scripting capabilities could be included in Microsoft Power Automate."

What needs improvement?

More scripting capabilities could be included in Microsoft Power Automate.

What do I think about the stability of the solution?

The product could be more stable. I rate the stability as seven out of ten.

What do I think about the scalability of the solution?

I rate the platform's scalability an eight out of ten.

How are customer service and support?

There needs to be direct contact for the technical support team. The users need to submit a maintenance request and then wait for a callback or update from the support team.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup process was relatively simple, with additional modules that could be imported during the setup.

Only some individuals typically handle maintenance, as Microsoft automatically manages most updates. Additional maintenance tasks are required only when necessary, such as for critical updates or multi-case scenarios.

What's my experience with pricing, setup cost, and licensing?

The platform is averagely priced. I rate the pricing a five out of ten.

What other advice do I have?

I have used Microsoft Power Automate to develop mobile apps and other applications. Additionally, we have implemented workflows and automated solutions for various processes.

It helps with the feedback mechanism, where we need to determine the relevant team and obtain their email addresses.

Microsoft could enhance the learning experience by offering more video resources.

I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
German Campos - PeerSpot reviewer
Pre-Sales Manager (Peruvian Branch) at a computer software company with 201-500 employees
Real User
Aug 22, 2023
The solution is easy to understand and helps with automation but needs to improve the pricing
Pros and Cons
  • "Microsoft Power Automate is an easy-to-understand solution."
  • "The tool should improve its price."

How has it helped my organization?

The solution has helped our company with automation. 

What is most valuable?

Microsoft Power Automate is an easy-to-understand solution. 

What needs improvement?

The tool should improve its price. 

For how long have I used the solution?

I have been using the solution for three months. 

What do I think about the scalability of the solution?

I rate the product's scalability an eight out of ten. 

How are customer service and support?

We haven't activated technical support since it's expensive. 

How was the initial setup?

Microsoft Power Automate's setup is easy. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head of business transformation and digitalization at a tech vendor with 10,001+ employees
MSP
May 18, 2023
Very reliable, very easy to use, and can be integrated with different platforms
Pros and Cons
  • "The product is very reliable and very easy to use."
  • "The product should improve its RPA capabilities."

What is our primary use case?

We use the solution for dashboard reporting, RPA, and account management.

How has it helped my organization?

The product has helped us with support generation. We supported a client who required 42 hours of manual work every month. The solution enabled us to automate the process and save time.

What is most valuable?

The solution is integrated with Microsoft. It can be integrated with different platforms. The product is very reliable and very easy to use. Anyone can learn to use it.

What needs improvement?

The product should improve its RPA capabilities.

The product should add AI capabilities.

For how long have I used the solution?

I have been using this solution for four to five years.

What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability an eight out of ten.

How was the initial setup?

The initial setup is easy. I rate the ease of setup a nine out of ten.

What about the implementation team?

The time taken for deployment depends on the project. A small project would take a week to deploy. RPA, on the other hand, takes two months.

What other advice do I have?

I use the latest version of the solution. We use the solution daily. People using the solution should maximize their usability to get a good return on investment. Overall, I rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free Microsoft Power Automate Report and get advice and tips from experienced pros sharing their opinions.