I was in an insurance company prior to joining this new company, and I developed complex robots for claims processing and policy insurance. I also worked on several other processes such as interacting with APIs and downloading SharePoint reports. It was difficult to download the SharePoint report, but I did an integration in SharePoint to download the data and upload it into the local database system. So, I have created complex robots with WinAutomation.
Assistant Manager, Robotic Process Automation at Deloitte
Affordable and capable of interacting with multiple systems, but should support orchestration and cognitive AI
Pros and Cons
- "WinAutomation is very handy to use, and it has the power to interact with multiple systems, such as SAP, Oracle, or .NET systems."
- "There should be a comprehensive or enterprise level of application to provide the cognitive AI, and there should be orchestration so that I can control all the robots on one station. The other tools are currently providing these features."
What is our primary use case?
What is most valuable?
WinAutomation is very handy to use, and it has the power to interact with multiple systems, such as SAP, Oracle, or .NET systems. It's very useful for API integration. We can also interact with the data by using wildcards and other patterns. So, there are plenty of things that are good.
What needs improvement?
There should be a comprehensive or enterprise level of application to provide the cognitive AI, and there should be orchestration so that I can control all the robots on one station. The other tools are currently providing these features. So, hyper-automation integration should be done, and it should have cognitive AI.
One drawback of WinAutomation is that it doesn't work properly on the Internet Explorer or Edge browser. On the older version of Internet Explorer or Edge, it sometimes doesn't give proper selectors while selecting the fields. I had a lot of difficulty in that area, and I want them to improve that in WinAutomation.
They should have a comprehensive platform to help the community. They should have blogs. They had a community before, but they discontinued that. Microsoft has developed a community for any support required for its product. WinAutomation should also have that.
For how long have I used the solution?
I've been using this solution since 2015, so it has been about eight years.
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What do I think about the stability of the solution?
It's stable. It's very good. We had been running this product for seven years, and we had developed around 300 and more processes within one organization. So, there was stability.
How are customer service and support?
Initially, in 2016 or 2017, when WinAutomation was not yet acquired by Microsoft, we were having some technical issues for which I sought support from their technical team. Later on, we didn't require any support from them. We used to handle any technical problems with it from our side. I'd rate their support an eight out of ten. They were good.
How was the initial setup?
It was very good. It has been very handy, and it didn't take much time for the setup. It was very easy to set up various things.
The deployment duration completely depends on the process. It depends on how long a process is. When we were developing robots in production, it didn't take much time for us to deploy them. It was very easy for us.
We had around four people at the time, and the number kept increasing. We were providing comprehensive services, so we were managing the development and engineering jobs all together at once.
What's my experience with pricing, setup cost, and licensing?
Comparatively, WinAutomation is cheaper than the other automation tools. When we purchased the license, it was around $50 or $60 per user most probably per month.
What other advice do I have?
I'd definitely recommend using WinAutomation. It's very affordable, and it's durable. It gives the long-term usage scope in the organization.
Overall, I'd rate WinAutomation a seven out of ten. They have to work hard on this one. Right now, there is no competition for WinAutomation in the market. They should work on the product more.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Design Engineer at a manufacturing company with 10,001+ employees
Easy to use with lots of libraries and connectors to browse from
Pros and Cons
- "You can create a flow, and it can be shared across different environments."
- "By creating in-house solutions, we had a high impact on the organization."
- "The solution is difficult to customize. I would like to see more flexibility when it comes to using different kinds of activities."
- "The solution is difficult to customize."
What is our primary use case?
I use Microsoft Power Automate as part of my job as an RPA developer. The solution is part of everyone's Office 365 account at our organization.
The solution is used as a primary tool for providing RPA solutions. We've created an automated desktop flow for the whole process. It includes three platforms.
We use the solution as an extension of Power Apps. We create files and SharePoint using flow by converting HTML code into PDF.
How has it helped my organization?
The authentication provided by Microsoft is very robust.
We have automated a process for our HR team that handles a lot of immigration-related activities. Rather than this individual having to ask others for information, we created a solution running different flows that centralized the whole system.
Another impactful project was where we used power apps to create office visitation. This solution helped manage the allowable workforce limitation placed by the government during the pandemic. We created an application where users submitted a request which prompted the validation of vaccinations and determine parking availability and sitting capacity. The headcount is provided to the departments that are impacted, such as the canteen, or bus monitors.
By creating in-house solutions, we had a high impact on the organization. Using an out-of-the-box solution would have been very expensive.
What is most valuable?
Microsoft Power Automate is easy to use. There are lots of libraries and connectors to browse from.
The users are very happy with the processes that we have automated completely end to end.
What needs improvement?
The solution is difficult to customize. I would like to see more flexibility when it comes to using different kinds of activities, particularly the kind of interaction they can have with Excel. This is also limited to the number of activities, making extension not possible.
Other areas of improvement include Microsoft Power Automate's ability to work on power desktops. It would be helpful if we could access external activities.
For how long have I used the solution?
I have been using Microsoft Power Automate for one year.
What do I think about the scalability of the solution?
The solution is scalable. You can create a flow, and it can be shared across different environments.
How are customer service and support?
Technical support could improve. I am not sure that they exist. I would like to be provided with more awareness regarding the tech support that is available from the platform.
There is ample documentation available for the solution and all the different components.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to adding Microsoft Power Automate, we used UI robotic process automation. We now use both solutions in parallel. Power Automate is used for office-related apps and UI is used for all other platforms.
What's my experience with pricing, setup cost, and licensing?
Microsoft Power Automate is part of our Office 365 package, there are no additional licensing costs.
What other advice do I have?
I would recommend other large-scale enterprises to look into Microsoft Power Automate as a solution for their organization.
I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Manager - CRM Practice at InTWO
Saves a huge amount of time and enhances reliability in automation processes
Pros and Cons
- "The feature most useful for integrating different applications is its ability to create flows. Specifically, we use flows to integrate with finance and operations."
- "Enhancing Power Automate to work synchronously instead of asynchronously would eliminate the need for additional coding, saving time in project implementation."
What is our primary use case?
Our clients utilize Power Automate for data collection and management in various ways. One primary use is integrating Customer Engagement (CE) with finance, operations, or other business systems. Additionally, we employ Power Automate to facilitate additional processes, such as automating workflows.
What needs improvement?
Firstly, enhancing Power Automate to work synchronously instead of asynchronously would eliminate the need for additional coding, saving time in project implementation. Secondly, addressing the limitations on the number of processes in Power Automate tracking would enhance its usability and flexibility for various scenarios. Incorporating a more intuitive user interface or experience would be beneficial for overall solution implementation. While PowerApps can provide this to some extent, it faces limitations, particularly with large datasets. Overcoming these challenges through enhancements or optimization would be valuable for implementing enterprise-class solutions effectively.
For how long have I used the solution?
We have been using Microsoft Power Automate for 2 years.
What do I think about the stability of the solution?
I rate the platform's stability an eight out of ten.
What do I think about the scalability of the solution?
Certain limitations apply to product scalability in enterprise environments or critical systems. We work with medium-sized businesses.
How was the initial setup?
The deployment time depends on specific project requirements. Complicated configurations take three to four months to complete, while certain simple projects can be completed within two weeks.
I rate the process an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
When we purchase the Microsoft Dynamics license, the Power Automate license is often free, albeit with some limitations, such as a certain number of transactions per user. Given the substantial allocation provided, this arrangement typically suffices for most users. However, if premium features are desired or the project demands exceed the allocated resources, additional charges may apply accordingly.
I rate the pricing a six out of ten.
What other advice do I have?
One of the automations we've implemented with Power Automate that significantly saves time involves discount application on quotations. When a discount is applied at the quotation level, we utilize it to automatically apply line-level discounts to the respective lines, distributing them equally.
The feature most useful for integrating different applications is its ability to create flows. Specifically, we use flows to integrate with finance and operations.
The cloud-based nature of Power Automate has greatly benefited our workflows. It operates exclusively on the cloud, eliminating the need for on-premises deployment. It enables low-code development, eliminating the need to create plugins. It saves a significant amount of time, reduces efforts, and enhances reliability in our automation processes.
I rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Pre-Sales Manager (Peruvian Branch) at Global hitss
The solution is easy to understand and helps with automation but needs to improve the pricing
Pros and Cons
- "Microsoft Power Automate is an easy-to-understand solution."
- "The tool should improve its price."
How has it helped my organization?
The solution has helped our company with automation.
What is most valuable?
Microsoft Power Automate is an easy-to-understand solution.
What needs improvement?
The tool should improve its price.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the scalability of the solution?
I rate the product's scalability an eight out of ten.
How are customer service and support?
We haven't activated technical support since it's expensive.
How was the initial setup?
Microsoft Power Automate's setup is easy.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of business transformation and digitalization at Apple
Very reliable, very easy to use, and can be integrated with different platforms
Pros and Cons
- "The product is very reliable and very easy to use."
- "The product should improve its RPA capabilities."
What is our primary use case?
We use the solution for dashboard reporting, RPA, and account management.
How has it helped my organization?
The product has helped us with support generation. We supported a client who required 42 hours of manual work every month. The solution enabled us to automate the process and save time.
What is most valuable?
The solution is integrated with Microsoft. It can be integrated with different platforms. The product is very reliable and very easy to use. Anyone can learn to use it.
What needs improvement?
The product should improve its RPA capabilities.
The product should add AI capabilities.
For how long have I used the solution?
I have been using this solution for four to five years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
How was the initial setup?
The initial setup is easy. I rate the ease of setup a nine out of ten.
What about the implementation team?
The time taken for deployment depends on the project. A small project would take a week to deploy. RPA, on the other hand, takes two months.
What other advice do I have?
I use the latest version of the solution. We use the solution daily. People using the solution should maximize their usability to get a good return on investment. Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Microsoft Dynamics 365 CRM Developer at a computer software company with 1,001-5,000 employees
Straightforward setup, stable, and scalable
Pros and Cons
- "Microsoft Power Automate offers over 200 connectors that enhance the user experience."
- "Microsoft Power Automate is limited if we want to create a complex flow because we have to split the log into two flows."
What is our primary use case?
Microsoft Power Automate is used to automate tasks and schedule workflows.
How has it helped my organization?
Microsoft Power Automate has helped us automate tasks that have reduced human error and increased efficiency.
What is most valuable?
Microsoft Power Automate offers over 200 connectors that enhance the user experience.
What needs improvement?
Microsoft Power Automate is limited if we want to create a complex flow because we have to split the log into two flows.
The licensing cost is high and has room for improvement.
In a future release of Microsoft Power Automate, I would like to request the addition of a synchronous action, which would allow us to choose whether we want the solution to immediately synchronize any changes we make, for example, in an Excel document through SharePoint.
For how long have I used the solution?
I have been using Microsoft Power Automate for five years.
What do I think about the stability of the solution?
I give the stability of Microsoft Power Automate an eight out of ten.
What do I think about the scalability of the solution?
I give the scalability of Microsoft Power Automate an eight out of ten.
How are customer service and support?
The technical support was able to resolve my issue but their response was delayed.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used UiPath before switching to Microsoft Power Automate.
How was the initial setup?
The initial setup is straightforward and I give it a nine out of ten. We are working on a solution where each environment can have multiple solutions. Within each solution, we are creating a batch that includes Microsoft Power Automate, which can be easily deployed to higher environments. This allows for automated quality control of the pipeline, but data flow can also be manually imported and exported if necessary. There are several deployment possibilities, including importing it via pipeline or solution. One person is enough for the deployment.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
The licensing cost is expensive. I give the cost a three out of ten.
What other advice do I have?
I give Microsoft Power Automate an eight out of ten.
We have six developers that use the solution in our organization.
I recommend Microsoft Power Automate as an excellent automation tool. Our organization has successfully utilized this solution in various applications for automation, and it has proven to be highly effective.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Lead at Standard Bank South Africa
Stable and scalable; third-party integrations are relatively easy
Pros and Cons
- "Third-party integrations with third-party applications are quite easy."
- "The speed of the application could be improved."
What is our primary use case?
Our use case is for presenting price regeneration. I'm the technical lead for robotics and we are customers of Microsoft.
What is most valuable?
As a part of the Microsoft suite, this is a convenient product for us because it integrates well with other Microsoft products. We've also found third-party integrations with third-party applications is quite easy.
What needs improvement?
I think the speed of the application could be improved. If you're looking at Power BI dashboards, for example, the back-end processing is fine, but when you look at it from a UI point of view, which is what the client sees, the speed of execution could be improved.
For how long have I used the solution?
We've been using this product for five years.
What do I think about the stability of the solution?
We haven't had any issues with stability.
What do I think about the scalability of the solution?
The scalability is good, we have around 25 users.
How are customer service and support?
Microsoft provides very prompt support.
How was the initial setup?
The initial setup is relatively straightforward and takes a couple of weeks. There's not much maintenance involved because it's part of a larger solution.
What was our ROI?
We have seen ROI on investment although it's difficult to quantify.
What's my experience with pricing, setup cost, and licensing?
The product is fairly priced; the cost is part of the enterprise solution.
What other advice do I have?
I recommend doing a POC to ensure the product is fit for purpose.
I rate this solution nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate Director at MIT ESP
Reasonably priced and great for creating attended or unattended bots
Pros and Cons
- "It makes work easier."
- "Sometimes there are issues with security policies within the company. Some parts get blacked. There are some drawbacks when we use it connected to the cloud. We need to convince clients to open some parts. This is often an issue that originates from the company itself, not Power Automate."
What is our primary use case?
We help clients integrate Power Automate into their processes.
What is most valuable?
The solution is great for attended or unattended bots. It makes work easier.
Most clients that use Office 365 find it very easy to use this solution. There are lots of great integration points. It can connect with various Mircosoft products, like Microsoft Dynamics ERP.
It allows clients to existing in one main environment, which is quite useful.
The setup is very easy.
What needs improvement?
We use the connector to the cloud, and we have noted that sometimes there are delays. We've seen some scenarios hang. Sometimes there are issues with security policies within the company. Some parts get blacked. There are some drawbacks when we use it connected to the cloud. We need to convince clients to open some parts. This is often an issue that originates from the company itself, not Power Automate.
Sometimes when we work with Microsoft Excel, the process is not much faster. The automation doesn't speed up as much as we would hope as they go through cells one by one. If it is a time-sensitive activity, that might be an issue and should be improved.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
It is a stable solution. I'd rate the stability seven out of ten. The issue is that there are some security policies from the company side, or sometimes some updates that happen that can slow things down or stop the process altogether.
What do I think about the scalability of the solution?
The solution can scale well. I'd rate it seven out of ten. If a product is on a particular machine, if we want to scale up, we need to use another machine or account.
The product can work for any type of company, from small to large.
How are customer service and support?
We've contacted technical support in the past, and it has been very good. We haven't had any issues with support and are happy with the level of service.
Which solution did I use previously and why did I switch?
I also use UiPath as well. We use either or, depending on the client or the requirement.
The main difference is the price. Microsoft is cheaper than UiPath.
The AI capabilities for Microsoft are very good. With UiPath, sometimes you even have to use modules from Microsoft.
How was the initial setup?
The initial setup is very simple. It is simple. It's similar to other tools.
What about the implementation team?
We can help implement the solution for clients.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. I'd rate the affordability eight out of ten.
What other advice do I have?
I'd rate the solution eight out of ten. We've been pretty happy with its capabilities.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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