Jira Valuable Features

GH
Senior Principal Engineer at a consultancy with 1-10 employees

The agile framework works well, and I pretty much live by that. Everything, such as sprint management, is laid out.

It is easy to use and implement. It provides me with pretty much everything that I need to be able to do day-to-day planning, task management, and work log efficacy.

It is a great centralized tool for everything. You can use it for your local team management to communicate with your developers. You can also use it for your management team and for communicating with subcontractors to keep track of work products, work logs, and perform at the minute status.

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Farhan_Ahmad - PeerSpot reviewer
Lead Software Engineer at SS&C

Jira's native support for agile practices, including Scrum and Kanban boards, allowed our development team to embrace agile methodologies seamlessly. This enabled them to prioritize features, plan sprints, and adapt to evolving client needs more effectively.            

Jira's user-specific dashboards and reporting capabilities provided insights into individual and team performance. This promoted accountability and allowed our development team to recognize and reward high-performing team members.

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RC
Product Manager at a insurance company with 10,001+ employees

The solution is great for helping teams to collaborate.

There are tons of apps and add-ons for the solution that help you expand its offering via third parties.

The product allows you to become very structured in your approach to work.

You no longer need to email people. You can mention them right in Jira and have conversations there. 

It's easy to extract data and do queries.

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Buyer's Guide
Jira
March 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Mitch Tolson - PeerSpot reviewer
Director of Robotics at Fresh Consulting

Managing the backlog and being able to move work around and drag it around in order to replan it to certain sprints is the solution's most valuable aspect.

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JD
IT Project Manager at Gravity Diagnostics

The roadmap feature and the ability to integrate with Power BI are probably the most valuable features in it. It is a great solution. I absolutely love it. It is a tool that was designed for project management, and it has been awesome to work with it so far. I also love Confluence.

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Ronny ArianHidayat - PeerSpot reviewer
Group Product Manager at Waresix

I think one of the most powerful features in Jira is the customization of fields and workflow. Jira helps in projects consisting of a workflow by providing templates with the return workflow, we can even modify the workflow and the fields. 

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JD
IT Manager at a government with 10,001+ employees

It was easy to use. The consultants that we had on board were familiar with it. So, obviously, having a community that had used it before or was familiar with it was a positive thing.

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Styliana Araouzou - PeerSpot reviewer
Senior Operations Analyst at Etoro

They offer 24/7 support.

It's easy to set up.

There's lots of documentation to help you learn about the solution and troubleshoot issues.

The stability has been great.

A company can scale Jira if it needs to. 

It includes by default all the necessary tools for a project manager to work and make their work more efficient.

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MN
Sr Project Manager at ITM LLC

Overall, it is very intuitive. It is so lightweight and easy to use. It is easy to manage our product backlog and user stories, and it produces great reports.

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Nalin Kumar - PeerSpot reviewer
Quality Assurance Group Lead at Samsung

The monitoring, flexibility and tracking are really good in Jira.

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AQ
Programme Manager - Major Programmes Office at a financial services firm with 5,001-10,000 employees

The main benefit we got from the product is the consolidation. 

I like the roadmap or the new version with the roadmap that the solution offers. For us, the roadmap was a really great feature.

It's got very good portfolio management. 

The initial setup is easy.

The licensing is transparent. 

It's a stable solution.

Scaling the product wouldn't be difficult. 

Whether you are an expert in Agile or just it's the first time you are talking about it, it's a very user-friendly tool. It's a very simple tool. It's not complicated and even the integration and the usage is very simple. You don't need to be an expert. 

Whether you have small teams or big teams, it's the right tool.

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PG
Senior Manager at Capgemini

The most valuable feature for me has been tagging. Also, there's the option to add task lists to each user story. In addition, user stories can be grouped into one feature, which allows us to visualize our progress. The burndown chart is also helpful when it comes to reporting and allows us to know where we are going, especially during development.

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TM
Senior Systems Analyst at canada life

Its integration with Bitbucket, Confluence, and other related products that Atlassian owns is most valuable.

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PV
Senior Technical Manager at PurpleSlate

Jira has a good reporting system. It also has an API, so we can do all sorts of reporting. 

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YL
Information Technology Program Manager at Reframe Solutions

Jira is a very comprehensive and flexible product. It's easy to set up, easy to learn, and is very user-friendly. If you're using the cloud version from Atlassian, there are no issues with maintenance or performance. I especially like the advanced planning features in the premium version and there are plenty of apps available if any functionality is missing.

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MK
Scaled Agile Consultant at Anthem Blue Cross Blue Shield

The workflow is the most valuable aspect of the solution for us.

The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to see the stories in various views. You can see them as a backlog view, for example, or you can see as an actual sprint view.

There are excellent reports that come out of the data for every sprint so that you can do metrics on each. You can measure how the team is performing with respect to burn down charts, or with respect to how many story points were produced, or how many stories were moved out. For this, you can gauge the performance of the teams very effectively.

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Satish Gungabeesoon - PeerSpot reviewer
CTO, Digital Transformation at next pathway

Jira has a dashboard called Active Sprint. The board has a button on it for every developer, and when you click on it, you can see every task assigned to them along with the status. It's great to have visibility at that level. Every developer and test is there. 

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TH
Senior Technical Project Manager at a financial services firm with 10,001+ employees

The value of this product is that it offers a common language set so we can bring people into projects and get them up and running almost immediately. We know the language. It's the training and education content that's key and there's enough out there, whether it's paid training or free training, that gets people up to speed pretty quickly. Following on from that is optimizing the training for a given initiative or project. 

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EJ
IT bp at KDR Corp

The integration between Confluence and Jira, along with Jira's ticketing system, is a valuable feature the product offers its users.

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Cemil Uzun - PeerSpot reviewer
General Manager at WTECHIN

We use Jira mostly for task coordination and assignment. Additionally, scrum methodologies defined work items and bug issues. If we create any bugs all of them are fixed.

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DL
Global Senior Manager at a logistics company with 10,001+ employees

The product is quite easy to use and simple to navigate.

The solution isn't too difficult to learn.

It's flexible and it can provide a lot of different options, such as dashboards, that you can create and manage. You can really tailor-make your own dashboard depending on your needs.  

It's quick and very stable. 

I don't see many issues while I'm using it.

You can basically communicate with all kinds of different teams that are using Jira and you can do that under the product, as a single platform.

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AM
Information Technology Program Manager at a wholesaler/distributor with 10,001+ employees

Kanban boards are most valuable. 

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EF
Web Project Lead at Nikon Corp

The Kanban boards have been a very valuable feature because they can be either very simple for non-technical teams, but also highly detailed and data-driven for teams that are technical. We use them for both types of team.

Jira is also widely used, so whenever we start a collaboration with an agency/vendor we don't need to spend any time in deciding how are we going to communicate.

It is very flexible as well.

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SK
Tech Lead DevOps (Manager) at Logiq Worlds

The most valuable feature of Jira is the integration with all the different Atlassian tools. They all integrate very easily.

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PS
Agile Coach at Dr. Agile

I enjoy working with (and can recommend) Jira for a number of reasons. The best features are that it is friendly and provides good visibility. It's to the point and very effective.

When I start work with a company, one of the promises I give them is that they will get visibility, and very quickly at that. We are able to easily create boards and have the teams start work with story points. Then, we will make use of the Structure feature, which is another good feature that we get benefit from. 

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Filipe Carlos - PeerSpot reviewer
Manager / Owner at Wintrust Financial

What I like most about Jira is that it's flexible. It has the flexibility to be configured for any company.

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Uday Jonnala - PeerSpot reviewer
Staff Engineer at a computer software company with 5,001-10,000 employees

As an engineer, I like that it provides you blocks to put in comments, code, etc. It helps in giving better information. 

It is very configurable, and we can do whatever we want. Jira dashboards are also good, and we use them extensively. We also use the tracking mechanism extensively. 

Another thing that I like a lot about Jira is that in the dashboard, you can plug the modules that you want. You can enable certain sections. For example, you can show trend history, open Jira tickets, etc. Some of the managers have created a dashboard for each engineer. So, it allows you to do all sorts of things.

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ES
Director at a financial services firm with 10,001+ employees

I like that Jira keeps track of time and is good for how it organizes.

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PM
Software Test Engineer at a financial services firm with 10,001+ employees

The thing that was helpful, in my opinion, was the reporting. I was able to do real-time reports myself without having to wait for data import. 

The product has lots of dashboards that could be created also in Confluence using Jira features. I really like that. I am able to make it transparent to everyone where we're standing in regards to, for example, test automation or test coverage. We could easily integrate Confluence with Jira, produce some handmade dashboards, or use the dashboarding inside Jira itself with the various reporting options there. 

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WE
Product Group Lead Warehousing Solutions at Kühne + Nagel (AG & Co.) KG

There is a very flexible configuration of "issues" and related life cycle. On top of it, the number of "add-ons" is overwhelming and of very good quality. I would consider the reporting capabilities to be the best feature, as ultimately the visibility of issues allows management of the projects.

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it_user446067 - PeerSpot reviewer
Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island

Multiple features make this product a delight to use. Using this for backlog prioritization is the key to either kanban or scrum processes. JIRA does a great job of articulating the story and adding elements to the story to help in the prioritization. If you are overseeing multiple projects, it allows you to easily follow the teams progress.

Another feature is the ability to incorporate add-ons. It’s great to have for those one-off processes you need. For example, the integration with Confluence.

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MS
Project manager

The most valuable feature of the solution is that it is easy to use and allows users to use agile methodology. Jira also offers a lot of plug-ins, which are helpful.

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VK
Agile and DevOps Coach at Infosys

The most valuable feature is Jira Align, which is a plugin that helps you to understand the progress that is made against each epic. I have had limited exposure to it but by using Align, we can also see the progress concerning Initiatives, including progress made against the requirements.

In general, Jira Align is very useful for management. It allows them to see the big picture and what is really happening from a team-execution point of view. Being able to see progress against their Initiatives is a nice feature.

The UI is good, and it helps us to see what needs to be done to complete our sprints.

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JP
Director Of Technical Project Management at a healthcare company with 10,001+ employees

The dynamic communication and the ability to customize it the way we want are the most valuable features.

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KS
Software Engineer 2 at a tech services company with 10,001+ employees

My experience with Jira has been great. Jira can track bugs and records improvements clearly. 

It's easy to escalate the issues to the product development team. 

It's not that difficult to create and file an issue. It is very user-friendly.

The ability to include attachments and assign reporters is great. We're able to easily delegate the task. That's extremely helpful. 

In every email, there is a way to track who is looking at a specific issue. If you look into Jira, there will be a crystal clear communication chain from the start to end of any issue.

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AF
Oracle Applications Consultant at ASAM Conseil Inc

I like that it's integrated with the specs. You don't have to put the specs in a shared folder or a shared server. It's all linked together with Confluence. We just put the specs into Confluence and then link it to the ticket in Jira. Once our developer has finished his development, we can link it to TestRail to create test scenarios, test them, and analyze the results of the test.

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HA
IT Testing Manager at Cloud Solutions

The feature that I have found most valuable is its ease of use. I don't need to train anyone to use it, I just give them access and they can use it to add comments, move their issues, change the status, monitor, read, and so on. For these results, it is very helpful. I also like the customization that we had for the workflows for the different issues, it's quick and easy to customize. The reporting is also easy and the dashboards that they provide are really helpful and simple. It does not need a lot of experience with reporting and presentation to get to what you need. Also, most of the advanced reports that you need to create can be exported as Excel files.

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JananiLiyanage - PeerSpot reviewer
Enterprise Agile Coach at Agility Tune Up

In terms of scrum teams, I find that usually, the product backlog depends on charts and especially reports like Sprint Reports. I find the reports to be very useful. With regard to SAFe Agile, I was looking at having a proper program board. So far, I have tried using the portfolio feature. Something that I have been looking to understand or learn more about is how to integrate Scaled Agile and their work types into the Jira.

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AK
Project Manager at Duck Creek Technologies

I'm from a QA background and we used to do automation. It was far easier to link JIRA with our QA automation frameworks because JIRA has a lot of public APIs that we could use. Also, the burndown charts and the ability to manage different frameworks of the adjoint model are helpful. We could use scrum in one project or Kanban. So it was easy to manage the transition from one framework to another. Those are the things I found useful, but I haven't seen the case of TFS yet.

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DM
Consultant at a pharma/biotech company with 10,001+ employees

The thing that I do like about Jira is that it is relatively easy to understand. In some respects, you don't have to read a lot of ticket information, and you can start pulling down. Everybody is using it, and it works for a lot of people who are just doing enterprise development, cloud-based development, and things like that. It is built for the general audience. 

It is a good defect tracking tool. It has a lot of capabilities and functionalities. There are a lot of graphs and a lot of tracking. It can be sprint-driven if you want. There is a lot of data that you can pull out for estimations. It has got a lot of out-of-the-box functionalities that are kind of like the Jazz platform for out-of-the-box scrum and other such things. 

It also works well with all the integrated tools that you buy.

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FC
Co-Founder - Managing Partner at Helvetia Fintech

It's a very powerful product. It works well with Confluence. It interacts with it well.

There are very advanced features in Jira compared to, for example, ServiceNow.

You can record your unit testing, regression testing, UATs, et cetera. With a wider universe of applications, it's very flexible. 

I'm not totally a business analyst, however, a business analyst, can really, really use it very deeply due to the fact that you can register the results and create your test cases, run them, and document the results. All the testing is very advanced in Jira and it's very nice.

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SP
Principal Project Manager at Systems Limited

One of the most valuable features is querying because the jQuery function is very good. Additionally, we can create good designs very easily.

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GG
Sr Consultant at a financial services firm with 1,001-5,000 employees

I like that we can actually categorize the stuff from high priority to a lower priority. You can make categories and you can focus on the right items that need to be worked on. 

The initial setup isn't too complicated. 

The solution is stable. 

The scalability is good. 

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VN
Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees

It was very easy to learn Jira. I can't explain how easy it was. The hardest part of my job is understanding the business and communicating with difficult stakeholders and difficult people on the squad who are resistant to change and agile methodology. The fact that Jira was so simple to understand was a huge boon in my book because I didn't have to waste time trying to learn the tool to get work done and move the squad along. It was very easy to understand.

As a scrum master, I run daily stand-ups, and they are run directly from Jira. During these stand-ups, to make sure that there are no impediments, I run through all of the open issues and action items that the team members have. The feature that I really love in Jira is called Issue Navigator. It allows me to customize how I want to show the user stories within Jira to my squad. 

I can use Jira Query Language (JQL) to write queries to see the stories that are there for the current sprint. I can also sort them by assignment. I am able to call each assignee and have them walk through the status of what they did yesterday, what do they plan to do for the next 24 hours, and if there are any blockers or impediments.

I also use Jira is for burndown charts. A burndown chart provides a visual depiction of how quickly the squad is closing out user stories. It gives us an indication of how efficiently the squad is performing. I also use the Active Sprints function and a feature called Planning Poker. Planning Poker is an add-on, and it allows me to work with my squad members to estimate the complexity of user stories. It allows me to estimate user stories in an unbiased way with my squad members. It is important that people are not piggybacking on other people's estimates, so when a business requests a functionality, I use Planning Poker to have people send me their estimates in an unbiased way. They cannot see what other people have estimated. This way, they have their own unbiased view on specific user-requested functionality and its worth. After that, we end up talking out like, "Why did you think it was a three? Why did the other person think it was a five?" So, it allows an unbiased way of estimating user stories.

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MB
Global Client Support Operations Manager at kyriba

One of the most valuable aspects of the solution is the fact that everything is traced on one ticket on Jira. We know exactly what has been done and what is left and we share the same feasibility we are assigned. We don't have to wait for team updates or emails or calls or even reminders. We just need to look at the same ticket and we know in real-time exactly what is happening. Without Jira, I don't see how we would be able to manage and trace in a very consistent, effective way.  At least, not across all of our development initiatives.

I have never been trained on Jira, to be honest. However, it's easy to navigate. Even for somebody who is never on it, it's very simple to pick up and understand. The only caveat is that when you get a bit more in detail, or you have some business requirements, you don't have documentation that you can just go and consult to enrich your portal or access.

One aspect of Jira that is very nice is that we are able to integrate other tools that our company is using. For example, we do use Salesforce for our support team and that's linked to Jira. Slack, as well, is also integrated into the system. It makes everything so much easier.

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FL
Gerente, Tech Mgmt at a engineering company with 11-50 employees

I like that you can comment almost anywhere, and you can leave a trail. That's the most useful thing.

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RO
Managing Partner at Wingspan Consulting

I like seeing which tickets are open and what our response rate is. They have a lot of good metrics in their system to see what's going on.

I interface it with Slack, and that's a positive. We get our notifications in Slack, so everybody doesn't have to be an agent in their world for us to see everything, which is a positive.

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JM
IT Recruiter at Got Pros LLC

I like the comment section. When you create a Jira task and work on it, sometimes product owners need to know the most recent status. I can go to the comments and then provide my updates stating how far I am. They can also refer to it and they can comment on it. It's for collaborating with other team members.

I also like using the filters in Jira. I can label all of the Jira tasks based on different business areas or whatever category I want. I can filter something that is related to what I've been working on. For example, if I am interested in APIs, I can filter all the Jira tasks with the API label and get all the API-related tasks, check the progress and where they stand. 

I can also get access to documentation such as the tester data and the other things that other developers have provided.

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KP
Quality Assurance Manager at a tech services company with 1,001-5,000 employees

Jira has a good dashboard. If I'm running an automated test script on different levels, say API automated or UI automated, and want to track automation status in the dashboard, I can get the overall status. I know how many cases are automated with the API or the UI and how many cannot be automated. It's a good feature. 

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RM
Release Engineer at a computer software company with 11-50 employees

The layout, workflow, automation, and metrics are helpful in Jira.

The flexibility of defining your columns that can possibly contain multiple statuses is important. When you have teams that are different levels of granularity, the C levels, only care that it is in progress, but the leads want to know that it is in QA or development. You can accomplish these types of things with JIRA.

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TB
Head of IT Enel X Digital Hub at a energy/utilities company with 10,001+ employees

What I like about this product is how you can manage from the project to the deployment, even using Bamboo or using Bitbucket. 

Being able to automatize the deployment of the solution has been great. 

We're not only managing documentation on the project task, but we're also handling the technical assets that are under the project. 

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AP
Sr. Manager (TCoE) - ALM Platforms & PO &T IT at a pharma/biotech company with 5,001-10,000 employees

The tool is well known and popular to use. 

The sprint planning is pretty good, as are the reporting piece, retrospective reporting and the planning board. 

It is a great tool from the planning perspective, such as that of capacity and sprint planning. 

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DB
Senior Scrum Master at MobilFlex

For what the solution does, it's fine.

The solution offers a lot of plugins.

The solution is very configurable.

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MM
Partner at a manufacturing company with 501-1,000 employees

The configurable workflows and boards make it easy for us to execute and oversee our own unique process. The portfolio feature allows you to conceptualize your roadmap and experiment with various scenarios before committing to execute. Once you learn how to configure the system, it is extremely powerful.

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Gabrielle-Renée TCHUENBOU - PeerSpot reviewer
Software Engineer at a tech vendor with 10,001+ employees

The design of the interface is clean and not too busy visually.

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BR
Lead, Tools implementation & Project Management at a financial services firm with 501-1,000 employees

I feel the strongest feature of Jira is its workflow engine. It empowers us to automate our workflows within our organization. It's the one characteristic of Jira which I think can help any organization, be it in any domain. Also, its Scrum tracking capabilities are a great help, and these come out-of-the-box with Jira.

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MA
Senior Architect at Second Step

It is an integrated system that we use to manage all the development class cycles we have. 

We can mitigate bugs.

All departments can work with the same platform. This provides seamless communication in the process.

The stability is good.

It's my understanding that the solution can scale. 

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KH
Software Engineer at a financial services firm with 10,001+ employees

When we get a sign-off for a management request, we must catch it in our email inbox. Now we can get the sign-off through Jira, and I've automated this. For example, we can get the Jenkins pipeline results for every build we create and have that result plugged into Jira. So when we run the Jenkins pipeline, the build is already automatically connected to Jira. We've been able to integrate the ecosystem we created using this automation tool. If you open Jira, you get the development tab there, so you can find out everything a company made under this Jira or what brand is created under this Jira. As a developer, I find this feature valuable.

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KV
Product Engineering & Operations Director at a tech services company with 10,001+ employees

The solution is easy to use. It's pretty dynamic. It allows us to basically handle everything that we need in terms of a backlog, and we're trying to do it in an organized manner, so we know who works on what and how to size the story points so we can ensure that our epics burn down from sprint to sprint.

In terms of the general way that the tool functions, it seems like it's a pretty good fit-for-purpose for what we're trying to do. We've never thought about replacing it with another technology. 

The initial setup is pretty straightforward. 

The stability is pretty good.

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SG
IT Release Manager at a financial services firm with 1,001-5,000 employees

It provides very good visibility and traceability. You can clearly see each and every part of a process. It is also user-friendly and robust.

It is working well, and there are a lot of add-ons or plug-ins out there that you can use. 

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Radek Zajicek - PeerSpot reviewer
Technical Lead at a printing company with 1-10 employees

The way we can define and customize the search queries for the tickets in Jira is most valuable.

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Khalid Qureshi - PeerSpot reviewer
Program Architect at Afiniti.com

This solution focuses on lean methodology which we have found useful and it can also be used on any device. 

In Jira Code, you can create workflows easily and distribute them within different departments. The user interface is easy to use. This is a simple solution for a new business that is not familiar with technology.

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MF
Business developer at Bat.IT

The most valuable feature is that it has different APIs available, with good services, and it is completely by the books.

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reviewer1740093 - PeerSpot reviewer
Works at a educational organization with 201-500 employees

The links between tickets are very valuable and the boards I found to be configurable and usable.  The boards allow some level of extended configuration and they can be customized according to our project needs. Additionally, it is easy to use.

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Naresh Rayakwar - PeerSpot reviewer
Lead architect at Tech Mahindra Limited

The two features that have been most valuable have been backlog management and sprint planning and tracking. 

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TI
Co-Practice Head, Digital Transformation - RPA Solution Architect at Royal Cyber Inc.

It's a Scrum tool, so it's very easy to use. That's what I like about it.

You can very quickly create a new project, add stories, and then make them into a sprint. It's very user-friendly.

Jira covers everything for project management and life cycle related items. It's a fine tool to work with.

I have not seen any issues with stability or scalability.

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CB
Manager, PMO at a educational organization with 1,001-5,000 employees

The dashboards are useful. You have visibility across projects and various dashboards.

The status of the different activities is also helpful 

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GK
Project Manager at a consultancy with 201-500 employees

A most valuable feature involves the ability to customize the entries and to update them quickly. Unlike what was previously available, the solution allows us to create specific codes and symbols for the individual teams. The new version allows one to customize and to use demarcators. There is a code that can be entered in Align upon completion of a project or task and this apprises the project manager that it is time for its removal. 

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CE
IT Planning and Control Manager at a financial services firm with 1,001-5,000 employees

The flexibility to create different flows is most valuable.

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AS
Consultant at a tech services company with 1,001-5,000 employees

The solution is pretty flexible. I have worked in different projects using different features. From agile to just normal project management and task management. It's got a lot of great features. 

If we're talking specifically about project management, the solution is pretty nice. There are a bunch of modules and plugins and add-ons that you can use if you need to.

The test management aspect of Jira is pretty pure. They have a lot of great plugins that really expand your options.

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IT
Senior Quality Consultant at Knowit

The feature that I have found most valuable is that it is a quite powerful user tracking system. Also, we use it to print tasks for planning so you can also see what's happening in the system and follow the tickets.

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KC
Senior IT Test Manager at a financial services firm with 10,001+ employees

Some of the features that are most important to me of JIRA Agile are the sprint planning, being able to write user stories and being able to use task management. JIRA appears to be constantly evolving, developing, and adding new features throughout the process. 

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it_user678153 - PeerSpot reviewer
Agile Coach & Sr. Project Manager at a retailer with 10,001+ employees

The adaptability of the Scrum and Kanban boards for other uses, with careful use of the customization features.

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it_user208314 - PeerSpot reviewer
Manager and Platform Owner at a insurance company with 1,001-5,000 employees

The features of the Technical Account Management (TAM) which have been most valuable for us are understanding the limitations of tools, suggested sizing and approach for operation teams, and suggested approaches for onboarding and educations.

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it_user149535 - PeerSpot reviewer
IT Manager with 1,001-5,000 employees
Getting our Service Desk out of a system of stored emails and into a ticket system where we can queue, assign, track, report, and store knowledge has been great for us. View full review »
Manish Bhatt - PeerSpot reviewer
Solution Designer Architect at Tech Mahindra Limited

I use structures as well as the reporting features, personally. The JQL feature is powerful and easy to use. 

View full review »
Hema Patil - PeerSpot reviewer
Software Affiliate at a pharma/biotech company with 1,001-5,000 employees

I like the entire workflow customization, which we could set up for our usage.

There are some really great in-built reports.

The solution is stable and reliable.

The scalability is great.

In terms of the initial setup, the solution is easy to implement. 

We've had zero issues with the product. It's been great.

View full review »
VM
Senior Front End Engineer

The JIRA user interface looks great. It's an overall good experience. It's very intuitive in the sense that you understand how it's going to work. It's very self-explanatory, and it's beneficial overall. Each release has different steps and phases, and the whole thing can mostly be captured on JIRA. The workflows are really helpful. 

View full review »
RP
Director at a comms service provider with 1,001-5,000 employees

I think the customization and tailoring of the workflows have proven to be very useful. And then there's the collaboration of the tool itself which has a lot of nice features. 

View full review »
AD
Technical Lead at a retailer with 10,001+ employees

The sprint tracking is really helpful and very convenient.

Scrum boards are very easy to follow and we use them every day.

The roadmap, to understand what our team is going, is quite helpful when it comes to understanding things in a visual format. It provides good visuals such as the Burnup Chart.

Requirement traceability is easier to do with this product.

It integrates well with other tools.

View full review »
BC
Director at a computer software company with 10,001+ employees

I like almost everything about Jira. It defines how we track time and the way we define permissions. We can create multiple boards for the same product backlogs. 

View full review »
IS
Product Owner at Ericsson

There are a lot of different plugins for Jira. Unfortunately, we did not test so many and the big pain point for us is the rigorous handling and the roadmap of Jira. We have a portfolio and structure plugin and we have our story map plugin in Jira. I am a scrum master and coach in my company. My colleagues aren't so educated on these plugins. So first we have to improve all knowledge with these plugins in Jira, to improve or efficiency in the roadmap and for these topics.

View full review »
NK
Senior Analyst Engineer at a financial services firm with 10,001+ employees

The most valuable features of this solution are workflow and reporting.

View full review »
AC
R&D manager at a manufacturing company with 10,001+ employees

Workflows, because we cannot employ a different approach depending on the speed of the project or customer. Whether it's research, engineering, or maintaining the process, we can cope with processes easily without adapting the tool, but adapting the tool to processes.

View full review »
it_user147549 - PeerSpot reviewer
Consultant at a consultancy with 51-200 employees

Workflow configuration (escalation, workflow chaining, conditions, validators, post-scripting, etc)

View full review »
MS
Enterprise Architect at a transportation company with 10,001+ employees

Its visual display and ease of use are most valuable.

View full review »
KS
Automation Architect at Micro Focus

The dashboard and reports tracking and the setup updates quickly, I am very impressed with those features. Additionally, it is user-friendly.

View full review »
AR
Technical Project Manager at a computer software company with 51-200 employees

We like the test cases in Jira. The orange dash items view was great, and we like the features and layout of the data. It's quite different, and people are now getting their items so quickly. We love the bulk edit feature. Jira also integrates well with Bitbucket.

View full review »
NK
IT PMO Project Leader at a consumer goods company with 10,001+ employees

It is user-friendly, and you can manage your project according to the methodology you want. It is also easy to configure.

View full review »
AA
Owner at TRS

It is a complete solution. It has more features as compared to other tools, especially the open-source one that we use. It is also easy to administer.

View full review »
TE
Supervisor - Global Software Tools and Processes at Ford Motor

Issue linking has enabled teams to trace issues.

I like the dashboards and Kanban boards.

The development links to GitHub are critical.

View full review »
it_user72771 - PeerSpot reviewer
Info Sec Consultant at Size 41 Digital

Perfect for keeping track of large amounts of bugs, tasks queries and releases for fixes. 

The SaaS does the job it is supposed to: helps you keep track of your projects. What I like most is the ease of adding users and the obvious nature of what they need to do -  drag and drop is always a win. 

It is cross methodology so Scrum, Kanban... it doesn't matter, you can use JIRA.

I like how it shows the sprints remaining. Being able to instantly see where you are in a project and what is coming up is invaluable. 

Also, the ability to link a programme of projects is very helpful. I can see where all of the teams are with their individual projects but also how they fit into the overarching business plan for the year.

View full review »
it_user209952 - PeerSpot reviewer
Lead Technical Solutions Architect at a insurance company with 501-1,000 employees

Usability for our users and flexibility for our admins.

View full review »
RE
Cyber Security Consultant at a tech services company with 10,001+ employees

We integrate Jira with QRadar which is helpful.

The performance is quite good.

It has real-time collaboration. 

It provides good visual data easily.

View full review »
TY
Vice President Quality Management at a financial services firm with 501-1,000 employees

If you're using it in an agile shop, the traceability between epic story's test case defects is very helpful. 

I like that all of the team members on an agile team can use it. No one is in a separate application.

The stability is good.

The product can scale, so long as you have storage.

View full review »
KK
IT specialist at a construction company with 10,001+ employees

Confluence, not Jira, is the most convenient feature with Atlassian. We use the product for knowledge management, the use of creating or documenting knowledge into a knowledge base.

View full review »
SM
Test Manager /Architect @ Testing Practice at a tech services company with 10,001+ employees

Jira is very user friendly, easy to install, and easy to access. The most valuable feature in Jira is release management. You can also manage a consolidated dashboard that can be accessed globally by all the team members. We can do all this with Jira while engaging in development. 

One of the key benefits is that it's a single repository for all your SDLC. Based on the user ID and password, anyone can access it, and they also have a single sign-on. It's not that very complicated to do issue management with Jira. We can also pull Jira data and generate quality metrics that can be used for the overall optimization of the test execution. 

View full review »
DM
Agile CSM - Sr. Scrum Master at a energy/utilities company with 1,001-5,000 employees

This solution is easy to work with. It's easy to understand, and easy to navigate. 

View full review »
DC
Service Owner at Mecklenburg County

The features that we find most valuable are the Workflow, Scrum workflow, and Dashboards.

View full review »
it_user809571 - PeerSpot reviewer
Java Development Team Leader at Honeywell

JQL, which is JIRA Query Language. I can filter all the issues, display the items as I want.

It's very flexible. I can define workflows and custom fields and dependencies between issues and projects. And every project can have a custom configuration with my fields, my names for fields, my validations, and my workflows. It's very customizable.

View full review »
it_user204951 - PeerSpot reviewer
Systems Architect at a tech company with 10,001+ employees

JIRA: Product is well liked but we have had performance issues. Premier Support: Knowledge is very good and they are willing to bring in other people when they need to. The Premier Support team was very thorough and very responsive.

View full review »
TheJ Srinivasan - PeerSpot reviewer
President/CEO at FACTRSYSTEMS, LLC.

The most valuable features of Jira are the dashboards and user interface. The processes within Jira to monitor, maintain and release are beneficial. It is a continuous development solution.

View full review »
DD
Senior DevOps/Build Engineer at a tech services company with 10,001+ employees

Jira has a useful user interface and overall is easy to understand and learn.

View full review »
KS
Program Manager, Project Manager and Scrum Master at Iplanet Information Systems

The solution is very powerful, has many good features, in particular a good reporting capability. I like many of the features, and I have the benefit of having a very skilled Jira administrator helping me out because I'm a PM. 

View full review »
TH
CEO at a transportation company with 1-10 employees

In general, the GUI is nice. 

View full review »
BM
Solutions Architect with 11-50 employees

Jira is a pretty capable product, and a lot of features are valuable. We value being able to set up separate projects and configure teams in them, set up sprints, and manage our sprints with its history tracking. These are all very useful features. It has been a very popular product for our work.

View full review »
GT
Managing Director at Nevigate Communications (S) Pte Ltd

The informatics is the most valuable feature. It captures what we need.

The user interface could be better, but the stability is definitely there and the accuracy is good.

View full review »
it_user1090899 - PeerSpot reviewer
Director Software R&D at Fluid Data Services

The most valuable feature is the full integration between Work management, Source code management, and Test Automation.

This integration allows a full traceability during the development processes, which is mandatory for some industries like automotive, or security

View full review »
SS
Pre-Sales Consultant at a tech services company with 10,001+ employees

Reporting: It gives a nice report of my backlog and what my team has currently spent its efforts on.

View full review »
LC
Consultor Funcional SAP at a computer software company with 10,001+ employees

I really enjoy the easy way I can follow up the story's progress even when they are in progress or we test bug stories. When issues arise, they can play back to the team in order to fix all the bugs. They have a view of the backlogs in the current sprint and the next sprint. 

The initial setup is straightforward. 

There are many Jira add-ons available, however, we aren't using those yet.

The solution is stable.

We've found the scalability to be good.

View full review »
JR
Team Lead - Web Services at a manufacturing company with 10,001+ employees

The most valuable features are the speed and especially the search capability - I don't think any other platform can compete on those.

View full review »
MP
Middle Manager at a tech services company with 201-500 employees

There are a lot of plugins in Jira and we purchase the ones we need.

View full review »
OS
Product Owner at mega trust

I really like the linking and user stories, and the formatting on the solution. The formatting options and linking the user stories have been great. 

You can export the whole backlog if you want to - including your roadmap.

The initial setup is easier than the TFS.

The UX and useability os good, especially if you compare it to a solution such as TFS.

You can use it right away without too much of a tutorial. 

The solution is stable. 

The scalability is good.

View full review »
KV
SENIOR SOFTWARE DEVELOPER at Matrix Comsec Pvt. Ltd.

As a user of the Jira, rather than an administrator, the custom dashboard and custom filter are some of the best features from my perspective.

I can manage my own dashboard and by logging into my account every day, I can get information about the day's tasks assigned to me. I can also see my timeline chart, and using that, I can see and understand what has been done in the last week/month.

I have added a gadget on my dashboard that gives me regular updates on the bugs reported by the QA team.

View full review »
HB
Software Engineer at a tech services company with 1,001-5,000 employees

The Jira user interface is really helpful because you can see the big picture regardless of what stage the task is at. You can define priorities and estimate times. If, for example, you're planning to move to Scrum, you need a project management tool; JIRA is perfect for that. It can also be used on personal projects because they offer a free plan with unlimited features to manage your project, define your backlog, and check the status of a project. 

The solution comes with multiple reporting charts so you can see the sprint burndown chart and other information. We previously had our own internal tools for Scrum, and moving to Jira was a total upgrade. There's no need to create new accounts for your users. You integrate company emails with an internal server, grant the user access and with their  company credentials, they can log into the platform. That's a pretty good feature. 

View full review »
MH
Partner at a consultancy with 11-50 employees

The solution has basically been problem-free so far.

Overall, we've found the product to be quite flexible.

The level of stability is quite good.

The product can scale if you need it to.

View full review »
PO
Technical Lead at a mining and metals company with 51-200 employees

The way we can quickly see in which state a task stands — with everything classified by columns. It's easy to know who is taking care of what. For instance, if I want to know how busy the person in charge of QA is, I can easily see what staff members are working for him via a little face icon or a tower. I can see who is responsible for what tasks. The board gives you a quick summary of the workload of everybody on the team.

View full review »
it_user147543 - PeerSpot reviewer
CEO at a healthcare company with 51-200 employees

Easy to configure, very fast to configure, extremely powerful workflows and schemes, integrates with other Atlassian tools as well as 3rd party tools.

View full review »
it_user229578 - PeerSpot reviewer
COO with 51-200 employees

JIRA features are agile planning and release notes. We heavily use the Service Desk to support our product customers, and we also provide support for our services customers via JIRA tickets with a time tracking plug-in so invoicing, project status, are available to everyone us and our clients, keeping us on the same page.

View full review »
HeshamFouad - PeerSpot reviewer
Quality and Technical Support Department Manager at dsquares

It's scalable.

It's easy to deploy.

The cost of the solution seems to be reasonable. 

View full review »
BA
IT Process Engineer at a tech services company with 51-200 employees

The solution is valuable because it's pretty flexible. It allows you to do a lot of stuff, and the functionality is pretty rich. It integrates well with other products, like GitLab, that we are currently intensely using at the company.

View full review »
NB
Software Architect at AIOPS group

It is a very convenient tool. We can organize our sprints through scrum or kanban. There are scrum boards, and there are kanban boards. If you prefer scrum, you can use Jira. If you prefer kanban, you can still use Jira. You can create your kanban boards in a similar way as you create your scrum boards. It is very useful. It also seems to be very popular these days.

View full review »
JS
ITBridging the gap between business and IT at a engineering company with 5,001-10,000 employees

When combining Jira with Bitbucket, you have the possibility to ensure continuous integration and other functions which is highly appreciated by our software development team.

View full review »
GM
Quality manager at a computer software company with 201-500 employees

Jira is flexible and accessible for the end-user. It lets users track their requests. The look and feel are good for our purposes. I'm the IT service manager, so I'm like the director. A cleaner interface helps my team stay on top of the service requests. We used to just take requests via email, and we had some kind of old IT tool, but it wasn't as effective as Jira. And because we are connected to Power BI, we have better visibility. You have a range of metrics so you get some good insight when you integrate Jira to Power BI.

View full review »
JZ
Director of operations at a computer software company with 1,001-5,000 employees

What I find valuable about Jira is that it's an ecosystem. Sometimes, it does not provide the best-in-class solutions, but it's so well integrated. You will not have many problems with integration.

View full review »
PL
Customer Success Manager at a tech services company with 501-1,000 employees

All of the tracking features are the most valuable because it allows me to see where we stand today and every day. 

At the end of the day, I look to see what is pending, what is as per my expectation or as per the speed, and what is not going.

I can put in my comments or give a direction, or tag any other person if they need any help if they are stuck.

View full review »
LX
IT Business Analyst at a healthcare company with 1,001-5,000 employees

The most valuable features are that it is good for tracking the issues and it provides for the usage of Confluence. The documentation is another supporting part for development. I didn't go that deep, so that's what I see as the end user.

In general, it's very convenient for people that work in the software development business.

View full review »
BS
RTE (Release Train Engineer at ASML
  • Dashboard possibility
  • JQL query
  • Workflow management.
View full review »
MR
IT Developer at a financial services firm with 10,001+ employees

I can drag and drop to the different statuses. I can go into the task and change it, then I can directly drag and drop it from one status to another.

View full review »
JM
Senior Test Engineer at a venture capital & private equity firm with 10,001+ employees

The most important is the Agile management, because we use Agile in our everyday tasks. Also, the task manager is important.

View full review »
it_user464679 - PeerSpot reviewer
Resource Manager / JIRA System Admin
<ul> <li>Customizable workflows</li> <li>Agile / Scrum compatibility and offerings</li> <li>Granular access/security settings</li> <li>Large selection of add-ons</li> <li>Ease of use </li> </ul> View full review »
PH
Deputy Director - Network/Systems and Support - IT department (USJ) at a university with 1,001-5,000 employees

It's very simple to change the workflow and adapt it. Jira is very user friendly for the agent and the user.

View full review »
FK
Executive Vice President at a financial services firm with 10,001+ employees

We like team collaboration and cross-functional collaboration.

View full review »
DK
IT Service Manager at a financial services firm with 501-1,000 employees

I'm working in the IT department, and the ticketing system is the most important service for us. We are also using some automation add-ons. It a very good product for handling tickets and tasks and managing processes. It is also very useful and easy to use.

View full review »
RS
Cloud Architect at a computer software company with 1,001-5,000 employees

I have found the tracking, project and task management most valuable in this solution.

View full review »
RH
Service Delivery Manager at a tech services company with 51-200 employees

The solution's most valuable aspect is its workflow sensibility.

View full review »
NS
Engineer -QA at FIS

This software helps us to follow the process the team agreed to and see the progress on issue and sprint level. With the help of this tool, we will be able to track the progress of the issue and sprint.

View full review »
it_user150906 - PeerSpot reviewer
Head of IT Department at a tech services company with 51-200 employees
  • Great user interface - it is light and very user friendly
  • Web technologies - no need to install any local ("thick") clients on PC, just web browser
  • JIRA is very customizable and has a modular structure - this is very important, when an organization has often changing workflows
  • Powerful reporting and filtering systems
  • Time tracking and workloging
  • Fully customizable desktops
View full review »
HJ
Quality Manager at a healthcare company with 51-200 employees

We use multiple plugins and tools which are integrated with Jira. It provides good output as we expected and we are basically hoping to increase the number of users. It's a user-friendly solution. 

View full review »
CC
Head of .NET Department at Evozon

I like that Jira allows you to customize the flow for an agile process and adapt it to your own flow.

View full review »
AS
DevOps Engineer at a computer software company with 201-500 employees

Jira can track projects, time management of assignments, and keep everything on schedule. The performance of the solution is good.

View full review »
DM
Works at a government with 1,001-5,000 employees

I like it for team collaboration and task management. I also like its analytics and dashboards.

It is easy to use. Our junior people find it easy to create tasks in Jira. It is intuitive if you've been using similar products.

View full review »
ME
Senior VP at a financial services firm with 1,001-5,000 employees

I'm quite happy with it. 

The solution works well and does what it needs to do. It has been reliable.

The pricing of the product is fine.

We've never had an issue with technical support. We're happy with them.

View full review »
BW
Senior Software Engineer

The way it interfaces with Bitbucket and other things like that is valuable. Reporting and being able to link various issues or stories together are also valuable. We call them stories, and they're general reports.

I never had an issue with it at all. Everything I needed to do was always there. Everything is cool.

View full review »
BK
Software Development Manager at System Optima

We love the bulk edit feature. Jira also integrates well with Bitbucket

View full review »
RS
Director Data Analytics at a tech services company with 201-500 employees

I liked the flexibility of the application. It was pretty user-friendly.

View full review »
HC
Senior Software Engineer at Datta Tech Consulting

The most valuable feature is the feature of assigning. Whenever I have an issue, Jira doesn't stop at just letting me describe the issue. I can also assign the issue to a developer, and the developer gets notified about it. After he is able to work on it, he can update the status and revert back to me through the same platform. It really avoids a lot of communication over email and phone. This the feature that I really like about Jira. I always use Jira with my team.

View full review »
Ananthi Nachimuthu - PeerSpot reviewer
Senior Technical Writer at Skava

The most valuable feature for us is the capability of assigning a task to a developer and resolving it. This tool can be used anywhere and on any device.

View full review »
it_user192336 - PeerSpot reviewer
Engineering Manager at a healthcare company with 10,001+ employees

Having a Technical Account Manager gives us someone who I can email about any of my questions or concerns about products, roadmaps, configuration and scalability options, etc. If I have an idea for something I want to do he might say "that’s a terrible idea", or "you might want to try it this way instead", because he has a depth of internal knowledge and context which most end users are unable to attain. This internal advocacy, contacts, and ease of communication are each tremendously helpful.

View full review »
JG
Devops Engineer at a financial services firm with 1,001-5,000 employees

It's a really good product. I feel it really changed the way we work and at this time we're not looking to move to another platform.

The features on offer are great. It has everything we need.

View full review »
SP
QA Supervisor at a financial services firm with 10,001+ employees

I have found the most valuable features of Jira to be ticketing, life cycle workflow, definition, and creation. Many of the features are useful.

View full review »
PW
Software Engineering & Quality Manager at a leisure / travel company with 201-500 employees

The integrations with other solutions, such as BitBucket for pull requests and the check traceability, are pretty good. That's about it. I'm not a big fan of the solution overall.

The initial setup was pretty straightforward.

View full review »
MR
Project Manager at Ibermatica

The most valuable feature is project management.

View full review »
Arun Srivastav - PeerSpot reviewer
CEO at Planfirma Technologies Private Limited

The most valuable features are the customized Dashboard, Sprint Planning, and Automatic Notifications.

View full review »
RS
Head of Embedded Development at Mecos AG
  • Sprint planning
  • Overviews over tasks and which assignees are doing what
  • Specific workflows for projects.
View full review »
SA
Senior Implementation Manager at Autodata Solutions

Ticket management: We have our custom-defined ticketing number for each customer/product which helps in identifying the issue from the ticket number.

View full review »
it_user302112 - PeerSpot reviewer
Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees

JIRA gives you all the features you need for organizing your work within one team and across teams in a very efficient and structured way. It is more than just a ticketing system and more than just a project management tool.

It is very user-friendly and very structured which makes it very easy to ask people from non-technical departments to come and join you within JIRA projects.

The amount of plugins is astounding, and many of them have a surprisingly high quality. While some are free, some other plugins are very expensive, but at the same time worth the money (at least this is what I think).

JIRA could be basically used to organize the work of a whole company, which is why it is so valuable.

View full review »
it_user314655 - PeerSpot reviewer
Manager HRO Application Development at a tech vendor with 10,001+ employees

JIRA comes with a workflow designer which allows to design and keep track of execution of pretty much any process (similar to what a BPM solution would do but cheaper). In the new or existing workflows you can define new "statuses" which you can use as "Queues" to handle your process status or requests.

In principle, JIRA was designed to follow software development projects, but we are also using it as a solution for our call centers to follow on "Learning Administration System" processes.

It allows you to extend and define any new entities (record types), define sub-tasks, links between records as well as define new fields, screens and customize your UI based on your needs.

It also integrates very well with other applications thanks to its Restful API. In my case I integrated with JIRA from Webmethods EAI middleware as well as from SQL Server 2014 SSIS.

JIRA has a marketplace where many plug-ins are available (some for free) to extend any missing features, as well as it comes with an SDK to create your own one if needed. In fact, this is one of the biggest potentials from my point of view.

Among others Atlassian (JIRA's company) has two powerful plug-ins

  • Service Desk (to control SLAs in top of your processes) - actually not a plug-in a product on top of JIRA.
  • JIRA Agile which allows to follow Soft Dev Projects using SCRUM or KANBAN methodology.
View full review »
it_user279996 - PeerSpot reviewer
Test Manager/Senior Testing Engineer at a tech services company with 1,001-5,000 employees
  1. Its agile support is fantastic! Whether you are an agile expert, or just starting for both scrum and kanban teams, the whole agile process is supported
  2. Requirements log
  3. Story board
  4. Dashboards are a great feature to stay on top of what is going on in all the projects you are managing
  5. It's accessible from practically anywhere, whether you're on a mobile device or desktop across many OSs and browsers
View full review »
SC
Lead Consultant at a computer software company with 10,001+ employees

I like the ease with which we can do our workflow administration, especially with respect to defects. We can do good work with the boards, whether it's a Kanban or a Scrum board. It's much easier with Jira than with other tools. 

View full review »
GC
Technical Director

The solution is very fast.

It's a very useful tool. Jira is very useful for project management for internal projects. 

We can easily communicate with many things easily in Jira.

There's the ability to easily customize the product. There's lots of great potential functionality.

The solution is stable.

You can scale the product very well.

View full review »
MA
Java Architect at a healthcare company with 11-50 employees

The solution, for the most part, offers good usability.

The ordinary user has an interface that is very clear.

It's very easy to collaborate, especially on-site when there are a lot of moving pieces. It's a great collaboration tool.

View full review »
EJ
Software Engineer at a tech services company with 501-1,000 employees

Jira is a great software. There is not much to complain about, other than it doesn't fit very well into our current Microsoft environment.

Jira as a structure has Confluence for documentation, and for what it is offering it is a strong suit with Atlassian.

View full review »
JA
Manager at M2C

It is easy to deploy in the cloud and other environments. It is also easy to view the reports of the sprint review or the sprint plan and the relation between the backlog and the repositories.

View full review »
NB
Business Analyst at a construction company with 1,001-5,000 employees

Most of my work is keeping track of what's been going on and identifying what is blocking future work. What I like about this solution is you can create a consolidated customized dashboard out of your files to identify what's been going on and identify who has how much data assigned to them. You can begin to understand where roadblocks are and how to streamline efforts effectively. It's been helpful. 

View full review »
HD
Owner at a media company with 51-200 employees

The most valuable feature is working with sprints and having the ability to create sprints. You can create and move onto the next one.

Also, for example, while I don't use a lot of plugins, when you have a ticket then all of the information you can put into it is centralized.

There are so many opportunities that you can create almost anything.

View full review »
LF
Head Of Portfolio Management at King's Business School

The most valuable feature is the Burndown Chart to see work that is outstanding.

View full review »
CO
Senior Quality Assurance at a tech services company with 11-50 employees

The most valuable feature is the flexibility of the configuration, being able to configure it to suit your own needs.

View full review »
it_user372507 - PeerSpot reviewer
Sr. Business Analyst / Product Owner at a computer software company with 1,001-5,000 employees

In terms of requirements management, the ability to write the descriptions and acceptance criteria are helpful. We can also group the stories by epic and associate stories by themes. There are tags that help us categorize stories. We can attach documents such as use cases and spreadsheets for detailed information as well as link to other stories.

View full review »
it_user147237 - PeerSpot reviewer
Product Development Manager at a comms service provider with 1,001-5,000 employees
Coming from projects that rely on Agile / SCRUM, one of the essential features in JIRA is the support for these methodologies, represented by the Agile Board functionality. This is the place where our team interacts with JIRA as part of the daily routine by updating tasks, estimations and adding relevant comments. This is also where Sprint planning takes place and where support for Sprint retrospective and analysis is offered in the form of reports like the burndown chart or the velocity report. View full review »
JG
Manager at a computer software company with 201-500 employees

There are a couple of things that I find valuable about Jira, the first being its architecture. For instance, I like that you can create dashboards easily, which makes it very user-friendly. You don't need much training on that. You can just get right to it and people are able to use almost all of Jira's features with little training.

The simplicity of Jira is the part that I like the most, as well as the way in which it can be extended. For example, I like that you can send data to and from Jira easily, and it integrates well with lots of third-party plugins.

View full review »
AA
Corporate Performance Lead at a tech services company with 501-1,000 employees

It's a very flexible product.

We can change the workflows as much as we need and we've done that already. 

The workflows are very easy to handle as far as scalability goes.

If there is a feature or a workflow feature, that is required and it's not available out of the box from Jira, from Atlassian, we have the marketplace buy from. There are a number of add-ons that we use. We have maybe 20 to 25 that fill in any gaps in the system itself.

View full review »
AS
Software Developer at DataStax

The most valuable features or functions that I have found in this software are several but mainly that it is a platform that gives the user the option to customize its interface to the point that it can be fully adapted to the team that implements it. This generates a great advantage since it is much easier for users to adapt to it and be able to work in a much more comfortable and highly effective way, in addition to providing tools that can be followed up on tasks or projects and give priority to them. It is really useful because in this way the team can focus on those who need a much closer delivery date.

View full review »
it_user226503 - PeerSpot reviewer
Sr. Test Analyst at a insurance company with 51-200 employees

As a Test Analyst my first requirement is to have a tool where I can create a repository for all my test activities like test cases, test execution, defects and reports. Zephyr is an add-on which provides facility to use JIRA as a test management tool. We can write test cases, add versions, create test cycles and execute cases. To make life easy JIRA comes with a dashboard where I can add different gadgets to generate reports on different criteria.

View full review »
it_user158856 - PeerSpot reviewer
Sr. Project Analyst at a tech services company with 51-200 employees

For the most part the system is simple to use and simple to administer.

View full review »
it_user150291 - PeerSpot reviewer
Senior Executive, IT Developer at a insurance company with 51-200 employees
<ul> <li>Ability to search old issues.</li> <li>Ability to create your own tags and fields, ie customization.</li> <li>Easy of use. I have trained several non-it people in its usage and they all say it's really easy software to use.</li> </ul> View full review »
EA
Enterprise Solution Architect at a computer software company with 201-500 employees

The most valuable feature of Jira is that it's a well-known tool that many people are familiar with.

View full review »
KS
Chief Software Architect at a tech vendor with 11-50 employees

Overall, the solution is very nice and has a variety of great features. 

The stability of the solution has been quite good.

We haven't had any issues with scalability.

It's a very useful project management tool.

View full review »
AD
Senior Consultant at a consultancy with 1-10 employees

The solution offers up great transparency that makes it possible for everyone inside the departmental organization to see what's happening.

The prompt board really helped us out on projects. The scrum boards and the representation of the product backlog that helped us a lot as well. It's great for project management.

View full review »
it_user136773 - PeerSpot reviewer
Tech Lead at a aerospace/defense firm with 10,001+ employees

Defect Management, Issue Management, and the GreenHopper plugin with Agile.

View full review »
DL
CEO and Founder at a computer software company with 1-10 employees

The solution is easy to use and user-friendly.

View full review »
JM
Cloud Global Director at a comms service provider with 10,001+ employees

The solution provides an integrated platform for customer service. It's good at organizing our technical support for clients.

The solution has been very stable overall. We haven't had any issues with performance.

The pricing is reasonable. It's not too expensive.

View full review »
WC
Lecturer at a university with 1,001-5,000 employees

The solution helps a lot with scrums.

It's great for development. 

The documentation is quite good.

It has some automated software testing which is useful.

View full review »
RH
Senior Consultant/Engineer at a government with 1,001-5,000 employees

The most valuable feature is that it is somewhat flexible. 

View full review »
it_user159375 - PeerSpot reviewer
Principal Program Manager at a consumer goods company with 1,001-5,000 employees

Customization of workflow is a key valuable feature. JIRA comes with a few default workflows, however you can create highly customized workflows depending on your needs.

View full review »
it_user265974 - PeerSpot reviewer
Manager at a outsourcing company with 501-1,000 employees

The features mentioned below were quite useful for me -

  • Project tracking
  • Planning
  • Defect management
  • Code integration
  • Service Desk
  • Email notifications
  • Reporting
View full review »
MC
Line Technical Agent at a comms service provider with 1,001-5,000 employees

It is very straightforward and easy to use.

View full review »
SK
Group CTO at a retailer with 51-200 employees

The most valuable feature is managing software development.

View full review »
DL
Head of Product at Truevo Payments

Workflow management as very specific workflows can be configured to serve any number of business processes. 

View full review »
it_user607749 - PeerSpot reviewer
Manager, Live Production at a computer software company with 1,001-5,000 employees

Overall, everything with it is great. I found it super useful, as it is customizable for different teams and users.

View full review »
NB
Development Team Manager at a tech services company with 501-1,000 employees

Jira's most valuable features are ease of use, simple to understand, and highly flexible. Additionally, you can use kanban or scrum which is a benefit.

View full review »
KB
Konsulent at a tech services company with 1,001-5,000 employees

The most valuable features of Jira are all the integrations with other systems. It's not the best in any specific area but it has lots of plug-ins and integrations.

View full review »
RS
RPA Developer/Consultant at a tech services company with 1,001-5,000 employees

The ability to design your own workflows is a great feature.

View full review »
MG
Partner at a tech services company with 1-10 employees

This solution covers almost all of the types of uses that we have, from an Agile perspective. All of our requirements are supported by it.

This product provides you a good view of the status of your projects.

View full review »
AO
Head of Software Solutions at a tech services company with 11-50 employees

The best features depend a bit on the project going on. We have some project managers for the Classic Project setup and all the features that come along with the Classic Projects. 

From my point of view, the NextGen Project in the cloud solution is really easy to start up with and it's quite flexible in how you put up columns and move issues and tickets throughout the status and columns that you put up. 

It's really flexible. From the Atlassian point of view, I can see they are moving towards more Next-Gen Project handling. The features from the Classical Projects are being continuously rolled out towards Next-Gen Projects. Of course, there's still lots of ground to cover.

It's really smart how they connected third-party vendors into their own marketplace. You can create and add apps. Anybody can do it. There's some approval function or a step via the Atlassian team to be able to actually endorse your apps throughout their marketplace. However, it's very smart to have collaboration between the company and third parties. Whatever functionality is lacking, there's most likely an app for it. 

I've seen some updates and subscriptions where you can get newsfeeds if you subscribe. They are focused on making the solution as responsive as possible. For instance, they have enabled some features called Project Archiving. If you're done with some project work, you could choose to archive everything related to it. Therefore, it won't be upfront taking resources from your solution, however, you'd still have access to it in the future.

View full review »
DS
Senior Functional Analyst at a computer software company with 201-500 employees

The most valuable features in Jira are the dashboard, reports, and boards that help us to control the advancement of the project.

The boards also help us to determine our velocity, and if we reach the release date it helps to determine which issues need to be moved in the event they will not be finished on time.

View full review »
JS
Regional Vice President at mPrest

One form for each feature/item.

View full review »
it_user855996 - PeerSpot reviewer
Integration Engineer at a tech services company with 10,001+ employees

It is very flexible, so we can do pretty much what we want with it. 

View full review »
it_user4995 - PeerSpot reviewer
Senior Manager of QA at a healthcare company with 501-1,000 employees

User friendly, easy to set up and maintain. Great integration along other Atlassian tools. Application can be enhanced either with free plug-ins or you can create your own.

View full review »
ZQ
MTS IV at a transportation company with 5,001-10,000 employees

The most valuable feature is its flexibility. There is flexibility in the structure, lifecycle, and workflows that you want to work with.

The interface is user-friendly.

View full review »
it_user6381 - PeerSpot reviewer
Manager of Infrastructure at a manufacturing company with 51-200 employees
Maintained by a big company. Simple installation process. Extremely customizable. Front-to end exposure (repository, issue tracking, feature management, etc.). Enormous user base with lots of exposure. Add-on plugins. Excellent documentation and support. We can take advantage of the 10 user certificates of confluence and green hopper. Will be good to use when the project is going to start. View full review »
SG
Test Specialist at a tech services company with 10,001+ employees

The UI is good. It's simple and not very complicated.

It's very good for tracking.

View full review »
SM
VP - Data Solutions at IT Transformers

This solution is very easy to set-up and use. It is very intuitive.

View full review »
it_user873639 - PeerSpot reviewer
Business Analyst, Scrum Master & Agile Coach at Atos

Kanban board: The board is easy to use and visually impressive to non-IT users, who found it easy to relate to.

View full review »
it_user535656 - PeerSpot reviewer
Test Manager

One of the valuable features is traceability from requirements to test cases.

View full review »
it_user517977 - PeerSpot reviewer
Senior Test Analyst at a maritime company with 51-200 employees

The ability to keep stories, bugs and documentation in one application is a valuable feature, as is the ability to easily create swim lanes for organizing work.

View full review »
SI
Solution Architect - Tech Division at a manufacturing company with 11-50 employees

The most valuable feature of Jira is the project package for development.

View full review »
KY
Chief information technology officer at a financial services firm with 11-50 employees

It is a stable solution, and we have had no issues with stability.

View full review »
HG
Technical Content Writer at a computer software company with 51-200 employees

This solution is easy to use and takes a lot of burden off the QA team.

View full review »
PH
CEO at Fiftytwo A/S

The most valuable feature of this solution is the source linking on the commit level to git.

View full review »
it_user849225 - PeerSpot reviewer
Digital Engagement Manager with 10,001+ employees

A lot of people in the business work with this tool so when you are searching for a new employee you don't need to train them on this tool. 

View full review »
it_user839079 - PeerSpot reviewer
Fachbereichsleiter with 10,001+ employees

The most valuable features are 

  • the easy handling
  • drag and drop
  • what you see is what you get.

It's, smooth, accessible. It fully supports the Scrum approach, and the Agile way of working, and it has Agile thinking behind it, so this is very much helpful.

View full review »
it_user1023 - PeerSpot reviewer
Director of IT at a tech company with 51-200 employees
- Jira is used for bug tracking, issue tracking, and project management. - Jira has a powerful API, which means you can easily import or mash up your data with another system if need be – you haven’t locked yourself in! - Jira has been designed with a focus on task achievement, is instantly usable, and is flexible to work with. -you can create individual issue level security schemes, and specify the visibility of comments and work logs. View full review »
KP
Digital Test Lead at a comms service provider with 1-10 employees

It has an easy UI that can easily plug-in to every level.

View full review »
it_user661125 - PeerSpot reviewer
UX Architect at a computer software company with 51-200 employees

Active sprints. It is like a Kanban Board drag and drop backlog to assign, to do, and finish the task.

View full review »
AI
Agile Software Architect at a computer software company with 11-50 employees

The documentation is very good.

The solution is stable.

You can scale the solution easily.

It's comparable to Azure DevOps.

It's a very complete product overall.

View full review »
UK
Microfocus Solutions Engineer at a tech services company with 11-50 employees

The solution is quite easy to use. It's very user-friendly. The product is very easy to understand.

The solution offers very good tools for Agile teams.

The pricing of the product is very good. It's not too expensive.

View full review »
it_user809520 - PeerSpot reviewer
QA Automation at a tech vendor with 501-1,000 employees

We use a lot of dashboards and a lot of queries to search for specific bugs related to specific versions. Also, we can provide it to all of our users throughout the company.

The ability to change and rewrite tasks is valuable. You can add a lot of columns, change the owners and the change the components. It gives you a lot of flexibility between the teams.

View full review »
HE
Senior Quality Control Engineer at Link Development

The most valuable aspect of this solution is its ability to connect everything together. 

It also has good stability. 

View full review »
it_user461610 - PeerSpot reviewer
Technical QA Lead in HPE NGA Synchronizer at a tech vendor with 10,001+ employees

For QA, the most interesting for me are boards, backlog, and filters.

View full review »
it_user323262 - PeerSpot reviewer
Technical Test Lead at a tech services company with 10,001+ employees
  1. "Start watching this issue" which sends updates to a user who has subscribed to this JIRA when there are changes made
  2. It provides us with a view of historic changes that are recorded
  3. It allows universal searches, even across multiple projects in JIRA, when we want to find the JIRA where a keyword was referenced
View full review »
KB
CEO at a tech services company with 11-50 employees

We have found the structure, functionality, and how Jira handles the tickets most valuable.

View full review »
ST
Test Architect

It's an open API. We also have the best community to support any problems that we have.

View full review »
VP
Technial Lead at a transportation company with 1-10 employees

It's an open-sourced product that is easy to customize.

View full review »
it_user942 - PeerSpot reviewer
Sales at a tech vendor with 51-200 employees
Straightforward system that gets the job done. Easy to use and user-friendly. View full review »
TS
Project Management Officer at a computer software company with 501-1,000 employees

This product has been very helpful for me in terms of creating tasks and tracking my development team's productivity. 

View full review »
MA
Quality Assurance & Quality Control Engineer at Bolt Solutions

The timeline management is great and the dashboard allows me to see the performance of everyone working for the company.

View full review »
PV
Software Testing Engineer at a tech services company with 11-50 employees

Jira is easy to use and there are a lot of tools that are integrated with it.

View full review »
it_user795 - PeerSpot reviewer
Senior Manager of QA at a tech company with 51-200 employees
Large user base. Great for tracking defects but that's not really all it can do. It is used for tracking "issues" in general. Issues can include Defects, Change Requests, Requirements, User Stories (Agile), Sprint Planning (Agile), Progress Tracking, etc. The pricing is also excellent and they offer flexible subscription plans. Great technical support being a commercial product. Quite stable as hardly seen any downtime in the few years I've used it in different companies. View full review »
it_user812835 - PeerSpot reviewer
Sr. QA Manager with 501-1,000 employees

The traceability mapping feature is something that became very useful, especially during releases and bug fixes.

The creation of epics and stories/defects is also very useful and simple.

View full review »
it_user787857 - PeerSpot reviewer
Technical Writer at a tech vendor with 11-50 employees
  1. History of changes/activities
  2. Customizable path of changing statuses of issues
  3. Ability to limit access rights
  4. Integration with other tools
View full review »
it_user1227 - PeerSpot reviewer
Tech Support Staff at a tech company with 51-200 employees
Jira is one of best applications used for bug tracking, issue tracking and project management work. It has very good API integration features and supports a large number of plugins like for supporting Crucible, SVN, CVS, Bamboo build integration etc. It can be very easily integrated with other tools provided by the Atlassian. It has a great feature for showing up updates on comments through email notifications. It also supports configuring basic visibility levels for different sections. View full review »
it_user1158 - PeerSpot reviewer
Developer at a tech company with 51-200 employees

- A very good project management platform which can be used for issue tracking, as well as bug tracking. - Can be very easily run on in house servers as a hosted solution. - Can be very easily integrated with various source control platforms like CVS, Git, Mercurial, Subversion etc. - Due to its plugin architecture, it can be very easily integrated with various software IDE's, like Eclipse. - Has support for integrating with various cloud based tools provided by Atlassian.

View full review »
Buyer's Guide
Jira
March 2024
Learn what your peers think about Jira. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.