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Google Workspace Room for Improvement

Justin Keswick - PeerSpot reviewer
Senior Desktop Analyst at Tech Mahindra

G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had a seamless way to convert Excel macros to Google Sheets. We use the OneLogin to authenticate users logging into G-Suite. We'd like to see a lot of the same information provided from Microsoft Active Directory, such as the user's location, telephone number, etc. If G-Suite could develop this type of service, that would be amazing.

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HI
Head of IT Operations at Aram Meem (Branch ToYou)

I would rather migrate from Google to Microsoft, as I prefer Microsoft. However, it depends on the company's direction. I'm unsure of improvements, having only worked on it for a little more than a month. The features in Microsoft Outlook are way much better than in Gmail. They provide even for writing an email, for example. It's way more professional with Microsoft than with Google.

Gmail needs to improve. With Microsoft, you can use it on the web version, and you can use Microsoft Outlook. Google has the web version. However, they don't have something like Microsoft Outlook in a way that seems to be as professional.

I haven't explored all of the current features yet. I'm just using the features that I need. That said, I just use Microsoft instead for the things I find lacking in Google. For example, while I know Microsoft Office, Excel, Word, and all of that stuff are similar to Google Sheets, I tend to use Microsoft instead since I can access and understand how to use those apps better.

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Marco-Carvajal - PeerSpot reviewer
CEO/CTO at Xandor Systems

I think Meet is not as well-positioned as Zoom. That application needs to be enhanced to make it more feature-rich and easy to use. It's easy and has all the essential features, but it's not as popular as Zoom. And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly. I use Grammarly to review the way I write English, and the services included in Grammarly are excellent. Or translation features could be embedded in all the Google applications. It would also be helpful to use translation offline when you are using a desktop, tablet, or cellphone that can't access the web.

For years, everyone has been expecting Google to add a real-time AI interpreting service where you can speak in your language, and Google translates it into other languages for other users. For example, you have a cellphone or web instant messaging integrated with free phone service. They could also use translation services to make it easier to communicate among people because not everyone knows exactly different languages. So I can speak in Spanish, and you understand me in English because you listen to me in English. And if you need to ask something because you are not clear about anything that I said, you can ask a question in your language, and I listen to you in my language.

It would be an excellent service for Google. They already have a global scope and their own platform. Google has an advantage because it is at the top of the internet services. They aren't the leader in all services, but they are well-positioned as the top searching engine. Google could seize other opportunities to develop and deploy some other services we are hoping for and make things easier for everybody.

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Buyer's Guide
Google Workspace
September 2022
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,590 professionals have used our research since 2012.
Igor Shkamratov - PeerSpot reviewer
Senior Manager/ Co-Founder at a consultancy with 1,001-5,000 employees

The administration aspect, including the UI and implementation, could be simplified and made more user friendly. I have one integration issue which is when you reply to an email, there is no option to create an event, which is something you get in Outlook. Events need to be created separately, which is unnecessary, and that's one specific point that recently caught my attention. 

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EW
Senior Consultant/System Analyst at a tech vendor with 51-200 employees

The UI could be more graphic and sassy, but otherwise, it is quite functional.

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MS
Head of IT at Prerana Motors India

Google Mail's spam filter needs improvement. If I'm sending mail to another email user, sometimes it goes to the spam folder, and they won't know unless they check because they aren't seeing it in the primary inbox. They may miss important emails. At the same time, I'm receiving spam that shouldn't go to my inbox.

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AL
Project Lead at a tech services company with 1,001-5,000 employees

They are starting their own support system. However, most of it is still knowledge-based. My engineers are more knowledgeable than the G Suite support engineer sometimes. Their support needs to be better in India.

Right now, the software is pretty complete and it has a lot of features that are great. It's not lacking. 

The login and restriction to move are very difficult.

There's a bit of a learning curve.

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Muzaffar  Abbas - PeerSpot reviewer
Regional Manager at VDart

There could be more options in Google G Suite. They can include HD calling for Google Meet.

The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background.

There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release.

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Daniolo Medrado - PeerSpot reviewer
Chief Innovation Officer at eMotion

G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint.

Google Slides and Google Sheets have a lot of room for improvement. Also, Google Data Studio is not great when compared to Power BI. Power BI is much better than Google Data Studio.

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HD
Founder Director at a renewables & environment company with 1-10 employees

To a degree, the project management service could be improved. I see the product is picking up task management specifically and we're trying to move away from emails as far as possible, but still sticking to the task management aspect.

Another area of improvement would be on the conversation side if you use the chat functions; it's a bit all over the place. But it again comes back towards the project management side, or rather workflow. To me, everything is a project, that's how I approach that.

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Abhirup Sarkar - PeerSpot reviewer
Director, Middle East, East India & SAARC at a tech company with 51-200 employees

The pricing of the solution could be better. Maybe they can get some special pricing for it. They have something called a Business Starter, but maybe they can look at still slightly more optimized pricing for the other companies as well.

They could increase the number of third-party integrations on offer.

I don't see any technical challenges or features that are lacking. More or less, they have everything we need.

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Sa’Ad Ahmed - PeerSpot reviewer
Sustainable Attainable Lifestyle at Tiny Toronto

There are 120 different products and Google is ready to copy their competitors and vice versa. Some of them work, and some of them don't. There are many newer tools with no-code environments which allow for a leaner self-owned system, where I'm not tied to paying hundreds and thousands of dollars a year to another company.

In the next release of G Suite Enterprise, it would be a benefit to have mapping integration. For example, receiving the location on who you're interacting with and where people are coming from.

The mapping integration feature should not be an afterthought, but an active part of engagement with the people. If I send out a post to social media because emails are not a thing anymore, you're doing it through the social channel and people respond to it. "This is where I am and here's a picture of my backyard, my company is called Tiny Toronto and we build homes in backyards." This should get mapped on a map, Google's good at maps. The marketing generation between people tagging themselves on a map, you have that information accessible in that platform that you can make outreach to them. HubSpot hasn't evolved fast enough to go at that velocity. It's on hold because it doesn't have the mapping integration into something.

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KI
Head of Product at a tech services company with 201-500 employees

I used Excel quite a bit. When you switch over to Google Suite, maybe due to the fact that it's a web platform, the shortcuts are not the easiest. I'm quite used to Excel shortcuts. Shortcuts on G Suite are not the best. 

In terms of Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit.  

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BW
Specialist in IT Security at a computer software company with 1,001-5,000 employees

We mostly needed G Suite for the data to implement the BYOD policy. We're still in the process. Once everything is implemented, my understanding is that it will work well for us, however, it's still very early in the process. Right now, we're still in the testing phase.

We'll need to have more control of the data lake once we have the BYOD policy in place. We need more control in terms of DLP going forward. This solution doesn't seem to really cover that functionality.

There seems to be a bit of vulnerability on some operating systems, specifically on the iPhone. There isn't as much control as if a person is using an Android. That's a bit of a concern.

There may be some usability issues within the browser.

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DB
Country Manager at a tech vendor with 11-50 employees

The solution could always be more secure, although that doesn't affect me so much.

The next trend in email is automation, as email becomes hard when you need to do maintenance, put in the files, and remember where you put stuff. Automation can take away the noise, so to speak. 

That said, for us, since a lot of the communication is done on Slack, email is not used as much anymore. It used to be distribution lists and it was difficult to maintain the inbox. However, now, using Slack, it's not a big issue anymore.

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AP
Solutions / IT / AI Manager at a tech services company with 11-50 employees

The cost could be improved. It can sometimes be a bit confusing figuring out how we are actually being charged.

There should be something done about inter-productivity between cloud platforms. It is so difficult to connect two different platforms with these tools as there is not any inter-productivity or inter-operability.

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RV
key founder and Managing Director at adcareIT

I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot. 

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AS
Content strategist at a tech services company with 11-50 employees

Google Meet can have a bit more functionality. It should show the views of more people. Right now, it shows just eight at a maximum, or six. When there are more people on the call, more than eight, everyone is not showing. That's an improvement that can be made so that we can see everyone who actually enters a meeting.

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Jan-Kobza - PeerSpot reviewer
Account Manager at a tech vendor with 10,001+ employees

Everything is online, so you don't have a client on your desk. Working on email is online work, so can't do work offline and go back online. Sometimes it's not so intuitive. If you answer an email, it puts your answer at the bottom of the existing email. 

If you need to open a second mail for comparison, that's not possible. When you switch from one view to the other, you can't keep one email open that you'd like to answer and a second one that you want to review. This isn't possible in Google Mail because it's an online tool, not an on-premise tool like Microsoft mail.

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Sheila  V. - PeerSpot reviewer
President at a tech services company with 51-200 employees

What needs improvement in Google Workspace is the Google Drive app, in particular, making the process of finding the shared and most used files and folders easier. The first time you get an invite to view a file or folder in Google Drive and you view that folder or file, it's pretty easy, but the next time you try to access it again, sometimes, it's a bit difficult to find what was shared with you.

An additional feature I'd like to see in Google Workspace is the option to un-send messages in Gmail. Microsoft has a message recall feature, and this isn't available in Gmail, so it's the feature I'd like to be added to Gmail.

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VK
Head IT at a computer software company with 51-200 employees

The pricing is very high, although I cannot tell if this is the result of the Indian vendors artificially inflating it. We are talking about 2,500 per year for each mailbox, which is very high. 

Also, our users have faced an issue with increasing their email quotas over the last three months. When they tried to bring this about they simply lost out on the money they remitted on their credit or debit cards. I feel this to be a very bad practice. 

We have not encountered any support when it comes to such issues. While we have escalated to their email address, we have found this procedure to be very complicated. It took a week's time to receive a response from when we submitted all the relevant details and it is still not clear if the money has been refunded. 

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Paweł Psuty - PeerSpot reviewer
Partner, Cloud Expert at GoCloud

G Suite has improved but there's still some redundancy in the functionality between certain modules. The general Q and A's are different from the Q and A's in Google presentations and Google slides. I think the three could be unified into a single function rather than three different functions. For additional features, I'd like to see some project management area tools, workflow tools around document management, that kind of thing.

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CV
Caribbean Territory Manager at a computer software company with 51-200 employees

G Suite could offer something a little more solid in terms of chat — something that is a little more like Slack and integrates with everything. But, unfortunately, the chat is very basic there. It doesn't offer that many features and feels like it doesn't belong there. 

As far as features I'd like to see, G Suite already has a lot of tools that integrate natively with it. For example, the CRM that we use integrates natively with it. But maybe it could be better integrated with mobile phones and SMS. I don't really use them that much, but the cell phone is our second-most used work tool, so more mobile integration could be great. By that, I mean integration at the call level — logging to calls and stuff like that— could be helpful in some specific cases, but that already is integrated. It has apps, Google Phone, etc., but SMS is the one part that isn't integrated.

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AR
Managing Partner / Owner Executive at a tech services company with 11-50 employees

I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross-file links that can be found in Excel.

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Lourika Vlietstra - PeerSpot reviewer
Senior Project Manager / Project Director at three6five network solutions

I'd like to see some changes; working with images inside a doc can sometimes be irritating because it doesn't move the way you'd like. It lacks an auto-fill feature and when you drag down a number, it doesn't auto-fill. Alternatively, it assumes you want to add a digit onto a value that you don't really want. Microsoft has a copy option where you don't auto-fill, Google Sheets doesn't have that feature. The solution has a complicated licensing structure and it's expensive, especially for small businesses. Their Word and Excel packages are not as powerful as Microsoft, but not everybody needs that. 

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RG
Senior Manager, Engineering at a computer software company with 10,001+ employees

The synchronization is a bit of an issue. In Gmail and the G Suite, there is synchronization in the inbox and at times it doesn't sync the way it's supposed to.

Synchronization is an issue that I would like to see resolved.

Also, there are issues when you have an attachment. It may be a problem with my company or an issue with the policy of my company, but it is a universal issue. For example, if you are on your Google account and there are attachments on your calendar, then when you do the synchronization, the calendar attachment won't attach.

This is a problem that occurs some of the time but not always. It would be helpful to correct this issue.

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Abhishek Gowsika - PeerSpot reviewer
Business Operations Analyst at a tech services company with 1,001-5,000 employees

I haven't come across any area that's really lacking. 

I'm not sure if Google Drive has a customizing feature, however, if it did, then it would be better. We'd like the flexibility of customizing the way you want it to look.

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Swapnil Said - PeerSpot reviewer
Embedded Design Enginee at ATOMBERG

Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams. These other products are running at a better quality.

When we convert files from Excel into Google Sheets, many of the formulas disappear or are unworkable. For example, there are some conditional formulas that we can use in Excel, but do not work in Google Sheets.

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Nhan Tran - PeerSpot reviewer
Data & AI expert at a tech services company with 1,001-5,000 employees

I have found that certain applications, such as G Suite Sheets, are hard to use. They aren't very intuitive. The layout isn't great.

Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available.

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AbdullahAl Masum - PeerSpot reviewer
Professional Prospect List Building Service Provider, Email Sourcer, Virtual Assistant at Freelance

I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair.

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Dhiraj Verma - PeerSpot reviewer
Global Information Technology Manager at Kaleyra

The solution could improve the Google Cloud identity login to laptops that sometimes do not work. The collaboration for Google sites, they are not equivalent to others, such as Sharepoint. 

In an upcoming release, self-services, identity governance, and overall features could improve. Additionally, there should be a feature to allow users to connect to Password Anywhere to manage their passwords, such as password resetting. All these features are already provided by Microsoft Office 365 and they are leading in these areas.

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CL
Partner at a consultancy with 1-10 employees

We've had difficulty using PowerPoint files in G Suite. PowerPoint has some functions that are not available in G Suite, so when you convert from PPTX to the Slides format, they don't work. Also, you might be missing some fonts or pictures too. To stay competitive, Google needs to make G Suite more compatible with PowerPoint.

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Abdulla Pathan - PeerSpot reviewer
Technology Competency and Solution Head at LearningMate

We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom.

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HimanshuTejwani - PeerSpot reviewer
System Administrator and DevOps Engineer at a tech services company with 10,001+ employees

I found that there is no desktop application for this solution, and that's a major fault of this application. I think it would be good if Google can enhance the desktop application for it.

Also, it's a little bit slow because it's a web application and not a desktop application. The performance is not that great as compared to Office 365.

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AM
Assistant vice president at JAIN IRRIGATION SYSTEMS LTD

We noticed that sometimes when we forward emails to somebody, it is being relocated as part of the communication somewhere else. The traceability and other features should be improved.

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SS
Managing Director at a computer software company with 51-200 employees

The permission and control should be addressed. It would also be nice to have additional software, such as Microsoft Teams, since our basic edition, Google Meet, cannot record video. 

It would be great if we could develop our own application by our site. 

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CS
Head Of Technology - Toca Social at a media company with 11-50 employees

They can maybe improve its graphical user interface. Google is not really known for having a PC interface. It is just a nice-to-have feature.

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KB
CEO at a tech services company with 11-50 employees

In some cases, we are using the Google Meet functions but only when we have external clients. Internally, we are using Slack. Google Meet virtual meeting function is not as advanced as the one in Slack and should improve.

There could be better integration between other platforms.

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EW
Head of Pre-Sales at a tech services company with 51-200 employees

In Google Meet, there is no feature for recording a meeting. It should have a feature for recording.

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UM
IT Manager at a comms service provider with 1,001-5,000 employees

While, overall, I am satisfied with the solution, the stability could be improved, such as the issue of Google meetings being disparate from those on Zoom platforms. 

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ST
Information Technology Manager at a non-profit with 1-10 employees

When I compare with Office 365, G Suite has fewer features.

The collaboration in Office 365 is more advanced and more developed than G Suite.

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MansoorNathani - PeerSpot reviewer
Product & Migration Specialist at a computer software company with 501-1,000 employees

Improvements to G Suite would be the ability to collaborate more easily and better quality video compression in Google Meet. 

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RK
Technical Director at a non-profit with 1-10 employees

The solution doesn't work so well if we put a lot of data on it. I would also like to see G Suite catch up with the Microsoft Excel functionality, it would be useful for us. 

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Ralf Weber - PeerSpot reviewer
Sales Director at Kentik

Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer. 

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Buyer's Guide
Google Workspace
September 2022
Learn what your peers think about Google Workspace. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
634,590 professionals have used our research since 2012.