Try our new research platform with insights from 80,000+ expert users
Neetu Majumdar - PeerSpot reviewer
Senior Quality Assurance Analyst at a manufacturing company with 10,001+ employees
Real User
Stable, scalable and easy to install
Pros and Cons
  • "As the solution is cloud-based, installation is easy."
  • "The solution could be better integrated with other platforms."

What is our primary use case?

Dropbox can be useful for one's organization and personal usage.

We employ it for personal use. 

What needs improvement?

The solution could be better integrated with other platforms. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

Buyer's Guide
Dropbox
June 2025
Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.

How are customer service and support?

I have not had occasion to contact technical support. 

How was the initial setup?

As the solution is cloud-based, installation is easy. 

What's my experience with pricing, setup cost, and licensing?

I cannot speak with certainty about the price. The solution does not come with a licensing cost. 

Which other solutions did I evaluate?

We used Google prior to making use of the solution. We felt Dropbox to be an appropriate alternative. 

What other advice do I have?

I would recommend the solution to others. 

I rate Dropbox as an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1652007 - PeerSpot reviewer
Consultant at a financial services firm with 1,001-5,000 employees
Real User
Easy to install, transparent to use, but they need integration with Office
Pros and Cons
  • "The way the tool is designed and using the tool itself is quite transparent."
  • "I would like to see integration with Office products, it would be very helpful."

What is most valuable?

I like that my subscription aside from Microsoft and other products is free. They are free subscriptions. I am subscribed to Microsoft, which is the one that I am paying for.

The way the tool is designed and using the tool itself is quite transparent. It is similar to using a local hard drive.

What needs improvement?

When it comes to the type of software that is available, Microsoft is attractive because it comes in a bundle. It is easier to maintain rather than having separate subscriptions for it. 

If Dropbox or Google Drive could have the same software and bundle as Microsoft, then that would be great.

I would like to see integration with Office products, it would be very helpful.

It would also be helpful if Dropbox could store data. It may already be possible, but I haven't tried it.

For how long have I used the solution?

I have been using Dropbox for several years. It's been at least five years.

How are customer service and technical support?

I haven't had the opportunity to engage with the technical support from Dropbox.

Which solution did I use previously and why did I switch?

I am subscribed to Microsoft Office 365. I use the OneDrive, Outlook, and all other Office applications that are included with Microsoft Office 365. I also use Google Drive.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

A basic version of Dropbox is available for free with a paid subscription from Microsoft.

What other advice do I have?

I would rate Dropbox a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Dropbox
June 2025
Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
reviewer1326276 - PeerSpot reviewer
Manager at a tech services company with 501-1,000 employees
Real User
Free, easy to use, and scalable
Pros and Cons
  • "It's very easy to use and quite accessible for everybody."
  • "It would be good if they could market themselves as a safe solution for corporates. Currently, most corporates don't see it as a safe area to share within."

What is our primary use case?

I have used Dropbox on the odd occasion to share files and so on with external parties. For example, I've used it to share big files such as videos and items of that nature. I mainly use it for sharing different types of files and for storage. 

What is most valuable?

The solution is stable.

The performance is good.

It's very easy to use and quite accessible for everybody.

The solution scales well.

The solution is free to use. 

You don't need to install anything.

What needs improvement?

It would be good if they could market themselves as a safe solution for corporates. Currently, most corporates don't see it as a safe area to share within.

For how long have I used the solution?

I've used the solution for a while. It's been five years or longer. 

What do I think about the stability of the solution?

The solution has been stable over the years. There are no bugs or glitches. It doesn't crash or freeze. I find it to be reliable. 

What do I think about the scalability of the solution?

It's my understanding that the solution scales well. I've never run into any problems. If a user needs to expand their usage, they can do so.

We have about 200 people using it within our company.

How are customer service and technical support?

I've never dealt with technical support. It has never been necessary, as I've never run into issues. Therefore, I can't speak to how helpful or responsive they are. It's very easy to use. So much so, the average person would not need support services. 

Which solution did I use previously and why did I switch?

We didn't use any other storage solutions before we began using Dropbox.

How was the initial setup?

As a cloud solution, there technically is no installation process you have to go through. You just access it and use it. 

What's my experience with pricing, setup cost, and licensing?

We use the free version of the solution. We don't pay any licensing fees. 

What other advice do I have?

I'm not an IT person, I'm a business person. I'm not overly technical.

I'm a Dropbox end-user and customer. 

I'd rate the solution at an eight out of ten. I've been quite please with its capabilities so far.

I would recommend the solution to other users and companies.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1630506 - PeerSpot reviewer
IT Project Manager, Senior Java Developer at a financial services firm with 1,001-5,000 employees
Real User
Simplicity is key - sharing files with others and accessibility from anywhere
Pros and Cons
  • "Simple to share files with others."
  • "It's an expensive solution."

What is our primary use case?

This solution is for my personal use and the primary use case is for storing files.

What is most valuable?

I like the ability to share with others who have Dropbox accounts and the fact that it's accessible from anywhere. Overall, it's a very good software.

What needs improvement?

The drawback to this product is the cost. When you use other solutions such as Google Drive or Microsoft, their office suite is accessible and integrated with other things. Dropbox is just a files product. If Dropbox wants to compete, they should be offering it at a reasonable price given that the product is only a file storage solution.

For how long have I used the solution?

I've been using this solution for a couple of years. 

Which solution did I use previously and why did I switch?

I used Google Drive for a long time. I switched to Dropbox at a time when Google still used labels to organize structure and it was quite annoying to create a folder structure in Google Drive. I switched to Dropbox because it was easier to use.

What's my experience with pricing, setup cost, and licensing?

I've stopped paying Dropbox because I'm spending more time on Microsoft these days. 

What other advice do I have?

This is a great solution, it's just too expensive. Microsoft has better deals with the Windows 365 suite and with a Visual Studio subscription you get additional space. You can bundle together several products from Microsoft. OneDrive is normally free and offers more or less the same features as Dropbox just not as nice. If it's just a matter of sharing something, I would recommend Dropbox. If there's a need for computer backup or photograph backup, then I would strongly recommend something else because the cost is prohibitive on Dropbox.

I rate the solution a nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Real User
Easy to use, scalable, and very reliable
Pros and Cons
  • "The solution is very clear and easy to use."
  • "The solution could be a bit less expensive."

What is our primary use case?

The solution is primarily used for storing my personal files. I store items such as photos, maybe some documents, and faxes from everywhere.

What is most valuable?

The solution is stable. the reliability has been great.

The product can scale well.

The solution is very clear and easy to use. 

What needs improvement?

The solution could be a bit less expensive. They should make the pricing more reasonable. 

For how long have I used the solution?

I've been using the solution for maybe two years at this point. It hasn't been too long just yet.

What do I think about the stability of the solution?

The stability of the solution is very good. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. The performance has been good.

What do I think about the scalability of the solution?

The product can scale. If a company needs to expand it, it can.

How are customer service and technical support?

I've never reached out to technical support in the past. I've never had issues and therefore there has never been a need. However, due to this, I can't speak to how helpful or responsive they might be.

Which solution did I use previously and why did I switch?

I also use Google Cloud. I use both of these solutions for various tasks. 

What's my experience with pricing, setup cost, and licensing?

The price could be a bit better. There are other options you could go to that wouldn't be as much.

We pay for the solution on a yearly basis. 

Which other solutions did I evaluate?

I've also evaluated Google Cloud and have compared the two solutions. 

What other advice do I have?

I'm a customer and an end-user. I mainly use the solution for my own personal documents and other digital items. 

I'd rate the solution at a seven out of ten. For the most part, we've been happy with its capabilities. 

I would recommend the solution to other companies and users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Owner at Richard Duggan Pty Ltd
Real User
Top 20
Cloud based, stable, and scalable, but it needs to include more storage
Pros and Cons
  • "The performance is good."
  • "I would like to see more storage included and more lessons on how to optimize it."

What is our primary use case?

I use this solution for sharing files with other people.

What is most valuable?

The performance is good.

I am satisfied with the storage of this solution, but I would like to see more.

What needs improvement?

I would like to see more storage included and more lessons on how to optimize it.

For how long have I used the solution?

I have been using Dropbox for 10 years.

It's a cloud solution, so I am always using the latest version.

What do I think about the stability of the solution?

I don't have any issues with the stability of Dropbox.

What do I think about the scalability of the solution?

It's a scalable solution.

We have anywhere from one to fifty users in our organization who use this solution.

How are customer service and technical support?

I have never contacted technical support.

Which solution did I use previously and why did I switch?

I am also using Google Cloud. I have been using it for approximately three years.

How was the initial setup?

Because it is a cloud-based solution, there is no installation required.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Dropbox a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1600719 - PeerSpot reviewer
Director, CEE Investment Services at a real estate/law firm with 10,001+ employees
Real User
Convenient cloud storage, backup options available, and initial setup straightforward
Pros and Cons
  • "The most valuable feature of this solution is its convenience, I can retrieve files online from various places. It has backup options in case something was to go wrong with my computer I can restore my files."

    What is our primary use case?

    I use Dropbox service for personal use to store files of all types. The organization where I work does not use this solution. I do not have my personal computer at the moment and that is why I am using Dropbox less frequently than before. When I will have my own personal computer again I think I will use it more often.

    What is most valuable?

    The most valuable feature of this solution is its convenience, I can retrieve files online from various places. It has backup options in case something was to go wrong with my computer I can restore my files. 

    For how long have I used the solution?

    I have been using this solution for many years.

    What do I think about the stability of the solution?

    The solution is stable and reliable.

    What do I think about the scalability of the solution?

    From what I have been using the solution for I have not had any issues with the scalability.

    How was the initial setup?

    The initial setup is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    I am on a monthly subscription for the solution and I am somewhat satisfied with the pricing. However, the price could a bit better.

    What other advice do I have?

    I would recommend this solution to others.

    I rate dropbox an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Business Analyst at a tech services company with 1,001-5,000 employees
    Real User
    Easy to use option for Windows users and others
    Pros and Cons
    • "I think Dropbox is a good option for Windows users because it's easy to use in Windows and a user can access all other products and software."
    • "Dropbox could make the installation and the log of what has changed in a file easier. Showing logs could be more accessible."

    What is most valuable?

    Dropbox is easy to use. I installed it on my laptop and I just copy and paste my files into a folder. I can use the Microsoft Office package, like Microsoft Office, Excel, or PowerPoint. I can edit my files easily and all of my coworkers can check them at the same time. It's a really good option for me.

    What needs improvement?

    I think Google Drive shows the log of the file better than Dropbox and its installation and use are easier than Dropbox.

    Dropbox is a little bit complex and it could be that someone would have a hard time using it. For example, I am a computer engineer so it's easy for me to install a software and solve a problem, for example, the installation process. But maybe somebody would not be able to do it. I think Dropbox could make the installation and the log of what has changed in a file easier. Showing logs could be more accessible.

    For how long have I used the solution?

    I use Dropbox two or three times a week.

    What do I think about the stability of the solution?

    I think it is stable. We used Microsoft products like Windows for more than 10 years, in particular Office and Excel, and they are sustainable and we can track them all the time. I think Dropbox is good, too.

    What do I think about the scalability of the solution?

    In my team, I think more than 10 people are using Dropbox - between 10 and 20.

    All of us use it as separate users but we share files. We don't use the professional package.

    How was the initial setup?

    There is no installation.

    Which other solutions did I evaluate?

    I evaluated Google Drive.

    What other advice do I have?

    I think Dropbox is a good option for Windows users because it's easy to use in Windows and a user can access all other products and software. 

    On a scale of one to ten, Dropbox is not a 10, but I'm not sure it's an eight or nine. For my personal usage, I would say a nine is good.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Dropbox Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free Dropbox Report and get advice and tips from experienced pros sharing their opinions.