The fact that it is accessible anywhere is the solution's most valuable feature.
Bookkeeper
A solution with excellent accessibility, good scalability, and an easy initial setup
Pros and Cons
- "The initial setup is extremely easy."
- "The mobile aspect of the solution needs improvement. For instance, if I want to use a file from Dropbox on my phone, I sometimes struggle to download images off of Dropbox. The solution lacks accessibility on different devices."
What is most valuable?
What needs improvement?
The mobile aspect of the solution needs improvement. For instance, if I want to use a file from Dropbox on my phone, I sometimes struggle to download images off of Dropbox. The solution lacks accessibility on different devices.
For how long have I used the solution?
I've been using the solution for five or six years.
What do I think about the stability of the solution?
The solution is stable. I haven't experienced any technical glitches or anything of that nature while using it over a number of years.
Buyer's Guide
Dropbox
June 2025

Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
What do I think about the scalability of the solution?
I only use a free account, so my storage is very limited. That's the only problem for me but other than that I think it is pretty scalable.
Which solution did I use previously and why did I switch?
I used Box for work, which I found to be better, but it was a business account. For me, Box was easier to use. Using it on my mobile was much simpler.
How was the initial setup?
The initial setup is extremely easy.
What's my experience with pricing, setup cost, and licensing?
I use the free version of the solution. If you need more storage, you do need to pay a certain amount of money for it.
What other advice do I have?
I'd rate the solution eight out of ten.
The solution is very similar to Box. If I have the file on my computer, it will sync automatically. I would very rarely, for instance, access it online if I'm on my laptop. It's only the mobility aspects of it that are not so simple or quick.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech services company with 201-500 employees
Free, easy to use, access and share files from any device
Pros and Cons
- "The most valuable feature of this solution is the ability to access files and documents from any device, anywhere."
- "The Security and privacy of this solution need improvement."
What is our primary use case?
The primary use case of this solution is to store and share files between several devices and also as a repository to have harmonization of the same versions of the same documents.
The deployment model is a hybrid cloud because I use it on my desktop, my laptop, on my mobile, and it operates in the cloud.
What is most valuable?
The most valuable feature of this solution is the ability to access files and documents from any device, anywhere.
What needs improvement?
The Security and privacy of this solution need improvement.
I am always worried about security and privacy. I don't know who can see my information in Dropbox.
There is indeed no way to collaborate in realtime, but for that function I use Google.
For how long have I used the solution?
I have been using this solution for seven years.
What do I think about the stability of the solution?
This solution is stable, and I have not detected any issues.
What do I think about the scalability of the solution?
This solution is scalable. If you are willing to pay, then you can scale.
How are customer service and technical support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
Previously I used Google storage. Also, I had used a USB key for devices.
Initially, Dropbox was the only solution for desktops. Now, Google has software with the same functionality, they do the same thing.
Dropbox is unique because it was the first.
What's my experience with pricing, setup cost, and licensing?
I am using the free solution, which provides me with 2GBs of storage, and for me, it's sufficient.
What other advice do I have?
Everyone now is on the cloud using some cloud-based solution. Dropbox is not unique anymore, as there are several storage solutions available.
Dropbox is easy to use, easy to share, and easy to store documents and files.
This solution works fine and it has what I need. I am just a simple user. I am satisfied with this solution and I am not changing.
I am using the desktop client and I can upload and move folders.
If you need to share files, then Dropbox is a good solution.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Dropbox
June 2025

Learn what your peers think about Dropbox. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Photographer at MS Solutions Ltd.
I would like to see an option to secure my files and set password protection to my folders
Pros and Cons
- "I can edit my files online, and I like the comments option."
- "I would like to see an option to secure my files and set password protection to my folders."
- "I would like to be able to unarchive my files online."
What is our primary use case?
I used Dropbox to store my files but they have deleted my account, and everything is no longer accessible.
How has it helped my organization?
They have deleted my files, and I have moved to another service provider. Their support department did not reply in a timely manner.
What is most valuable?
I can edit my files online, but the option is not that well-developed. However, I like the comments option.
What needs improvement?
- I would like to see an option to secure my files and set password protection to my folders. I want to lock my folders with a password.
- I would like to be able to unarchive my files online.
For how long have I used the solution?
One to three years.
How are customer service and technical support?
I cannot reach anyone. They do not reply to me.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Analyst at Digital1st
Ensures current version of documents are used. Would like to see an improvement in ease of use.
Pros and Cons
- "It ensures all our staff are using the current version of our documents."
- "Improve the ease of use. Sometimes, occasional users struggle to login again and access documents."
What is our primary use case?
We use it for storing, retrieving, and sharing data. When teams work together, they may use documents which govern how the work is done or the product works.
Dropbox enables storing such documents centrally and retrieving them as required.
How has it helped my organization?
It ensures all our staff are using the current version of our documents. When a document is updated, the author updates it on his laptop and Dropbox updates the central document in the cloud.
What is most valuable?
Work documents are dynamic. As staff work on them, they change. It is important that when a staff member is working with any document, he/she uses the most current version. Dropbox enables this to happen through syncing, which enables updating a document as it is being worked on.
What needs improvement?
Improve the ease of use. Sometimes, occasional users struggle to login again and access documents. This can be very frustrating.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder / Singapore Web Hosting / Domain Name Registration / Enterprise Exchange at a tech services company with 1-10 employees
I use it every day to sync files across to the cloud. Sometimes, it takes a while to start and files are not synced.
Pros and Cons
- "File syncing is the most valuable feature. I use it every day to sync files across to the cloud."
- "Sometimes, it takes a while to start Dropbox services and files are not synced."
What is most valuable?
File syncing is the most valuable feature. I use it every day to sync files across to the cloud.
How has it helped my organization?
Dropbox Busines allows me to sync important work related files across multiple devices, which is important for collaboration.
What needs improvement?
The connectivity and start-up need improvement. Sometimes, it takes a while to start Dropbox services and files are not synced.
For how long have I used the solution?
I have used Dropbox for four to five years.
What was my experience with deployment of the solution?
Yes, sometime it may have issue while connecting from China
What do I think about the stability of the solution?
So far, we have encountered an outage once about three years ago.
What do I think about the scalability of the solution?
Dropbox allows us to upgrade to increase space.
How are customer service and technical support?
We have seldom contacted technical support.
Which solution did I use previously and why did I switch?
We have been using Dropbox all along.
How was the initial setup?
The setup is relatively easy and straightforward.
What other advice do I have?
Do plan the storage space needed and upgrade accordingly.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are reselling Dropbox Business as a reseller.
Engineer (Non IT) at a construction company with 51-200 employees
Dropbox is a very easy-to-use site that allows me to save files to the cloud.
Pros and Cons
- "Dropbox is a very easy-to-use site that allows me to save files to the cloud for retrieval from almost any device (laptop, iPhone, iPad, etc...)."
- "The only thing I have had trouble with is the ability to share files. The recipients of my requests have had difficulty accessing the files."
What is most valuable?
Dropbox is a very easy-to-use site that allows me to save files to the cloud for retrieval from almost any device (laptop, iPhone, iPad, etc...). It has come in very handy on multiple occasions.
What needs improvement?
The only thing I have had trouble with is the ability to share files. The recipients of my requests have had difficulty accessing the files.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Consultant at Unify Square
The versioning feature enabled me to recover documents that I had edited by chance, which was really a life-saver for me.
Pros and Cons
- "Availability of dedicated Apps on any kind of OS."
- "2 Gb of free space and then a not so cheap subscription (also if the competitors have similar proposals for customers)."
What is most valuable?
Dropbox is a file hosting service (cloud storage and file-syncing services). Its strong points are
1) Availability of dedicated Apps on any kind of O.S.
2) seamless sync
3) file versioning
How has it helped my organization?
I use Dropbox as a personal productivity tool, to always have critical information available using a browser or working on the local copy of the contents.
The versioning feature enabled me to recover documents that I had edited by chance, which was really a life-saver for me
What needs improvement?
2 Gb of free space and then a not so cheap subscription (also if the competitors have similar proposals for customers)
Some additional features related to photo and video are not interesting for me (probably it depends on the personal requirements)
For how long have I used the solution?
Five years. However, 2017 is my first year as a Dropbox Plus user.
What was my experience with deployment of the solution?
The installation is really easy. On the mobile devices you have to consider how much information you really need available offline (due to the more limited storage of the smartphone or tablet)
What do I think about the stability of the solution?
No, the software is fairly stable and reliable
What do I think about the scalability of the solution?
Staying inside the 2Gb of the free subscription is not easy, when you get used to using DropBox
How are customer service and technical support?
Customer Service:
Never used it
Technical Support:Never used it
Which solution did I use previously and why did I switch?
Onedrive (previously SkyDrive) was my favorite but some features that I am used to are not available
How was the initial setup?
Installation is almost trivial
What about the implementation team?
I am in a single user scenario
What was our ROI?
For many years it costed zero to me and granted a lot of features I needed.
Also if now I am a paying customer, I still feel the money is well spent.
What's my experience with pricing, setup cost, and licensing?
A bigger discount for existing users would be appreciated
Which other solutions did I evaluate?
Onedrive, Gdrive and EverNote. I use all of them along with Dropbox, but the latter is my main Cloud storage option.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Regional Manager APAC at a tech vendor with 51-200 employees
Shares data with external parties. It should synch to a local hard drive.
Pros and Cons
- "The small business version gave us ample capacity."
- "Dropbox, like many file sharing tools, needs to synch to a local hard drive. That is a bit difficult with 5TB Dropbox content."
What is most valuable?
Dropbox is very easy to use in a team environment. It is also great when sharing data with external parties. The small business version gave us ample capacity.
How has it helped my organization?
With Dropbox, team members around the world have access to up-to-date content.
What needs improvement?
- Price
- Dropbox, like many file sharing tools, needs to synch to a local hard drive. That is a bit difficult with 5TB Dropbox content.
For how long have I used the solution?
Before decommissioning Dropbox, we used it for two years.
What was my experience with deployment of the solution?
We could not get Dropbox to run effectively on a NAS. While in theory the tools are available, the synchronization never worked.
What do I think about the stability of the solution?
I did not encounter any issues with stability.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
How are customer service and technical support?
Customer Service:
Customer service is good. We received responses to our questions.
While they didn't give us the answer we needed, it was quite good.
Which solution did I use previously and why did I switch?
We actually switched away from Dropbox to OneDrive though Office365.
How was the initial setup?
The initial setup was very straightforward.
What about the implementation team?
There is no need to deploy a vendor for a basic setup. Perhaps for more complex requirements, like running on a NAS, we should have deployed a vendor. But given the many options in place, it was easier to switch.
What was our ROI?
We were unable to establish a tangible ROI.
What's my experience with pricing, setup cost, and licensing?
Given the price and limitations, there are more competitive options available.
Which other solutions did I evaluate?
We did not evaluate other options. At the time, Dropbox was recommended by peers and it appeared to be the most compelling option.
What other advice do I have?
Dropbox has some excellent features. Some of its contraints are not exclusive to Dropbox. Given the options available these days, Dropbox for business is overpriced.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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