Dropbox Reviews and Pricing

reviewer1515003

IT Security Architect at a comms service provider with 201-500 employees

Aug 6, 2021

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User-friendly interface, reliable, and scalable

Pros and Cons

"The user interface is very user-friendly."

"The storage is not large enough."

What is our primary use case?

I use Dropbox for cloud sharing of my personal documents.

What is most valuable?

The user interface is very user-friendly.

What needs improvement?

The storage is not large enough.

For how long have I used the solution?

I have been using this solution for a couple of years.

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Dropbox

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What do I think about the stability of the solution?

Dropbox is stable.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

What's my experience with pricing, setup cost, and licensing?

The solution is purchased on a subscription basis, and there are purchasing options. If you purchase annually there is a discount.

What other advice do I have?

I rate Dropbox an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Anish Khajuria

Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)

Apr 29, 2025

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Utilizing seamless file storage and retrieval with robust user management features

Pros and Cons

"Dropbox offers 24-hour support, both through chat and limited hour calls."

"One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive."

What is our primary use case?

We normally use Dropbox for team collaboration and file backup. We use it to store files, share them online, and manage organized groups from our decade-long usage.

What is most valuable?

Dropbox is primarily used for storing and sharing files, along with backing up files. If someone deletes a file, we can retrieve it from Dropbox. It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.

What needs improvement?

One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive. In Dropbox, once a file is opened on one system, it locks the file from others. It would be useful to have real-time collaboration features in Dropbox.

For how long have I used the solution?

I have been working with Dropbox for over a decade.

How are customer service and support?

Dropbox offers 24-hour support, both through chat and limited hour calls. They are very helpful, and if initial support does not resolve an issue, they escalate the call to senior staff.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use a mix of Dropbox and OneDrive. OneDrive is connected to our ID and Microsoft Teams app for collaboration purposes.

How was the initial setup?

Setting up Dropbox is simple. New users are guided through the process with pop-ups explaining how to add files.

What other advice do I have?

In our use case, Dropbox provides more control and security. I rate the overall solution eight out of ten. Improvements, such as real-time collaboration capability, could make it even more beneficial.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Apr 29, 2025