Blue Prism Reviews

We use Blue Prism to target the financial service industry. Our core use cases are specifically in insurance and banking.

Within our company, there are two developers that use this solution. 

Whether we increase our usage of this solution is going to be a market-based or market-driven decision. 

Although it's very simple to work with, it's a bit limited in terms of capability compared to similar solutions. 

I have been using Blue Prism since the beginning of 2021.

Blue Prism is stable enough. 

Blue Prism could be more scalable. 

Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to run most of our robots in the evening after working hours. The support is mainly remote. So it's not really a big deal.

We started with UiPath and Automation Anywhere.

Before we started using this solution, we were programming directly from things like Python, which was really cumbersome and complicated. The mid-levels specifically around continuity, and plus one capability internally. That's why we decided to use existing development tools like UiPath, Automation Anywhere, and Blue Prism. From an implementation perspective, they're a lot simpler to use. We no longer have to do a full-on manual implementation and develop from scratch.

The big vendors should consider some sort of unbundled pricing model that allows them to price accordingly to a customer's needs. Because developing robots manually took too long, this solution gave us a lot of flexibility when it came to pricing. A lot of global vendors have a very big problem understanding the price structure or price requirements of frontier markets, like Africa.

Compared to UiPath and Automation Anywhere, on a scale from one to ten, I would give Blue Prism a rating of six. 

I would recommend Blue Prism to others. From a tool perspective, UiPath is by far and away the best tool to use. Unfortunately, it's rigid around its pricing. Blue Prism is more affordable, but it won't provide you with the same features and functionality.

We implemented Blue Prism some time back. I'm not using it right now. 

I get most involved during the evaluation and the deployment phase.

With Blue Prism, we automated back-end processes. Blue Prism is more like service-side automation. It is not good for attended automation.

Blue Prism can lower the average handling time immediately by 20-40%.

You also need to look at what is the long term goal. A long term goal could be that you want to keep, not integrate, with anything else. 

Blue Prism has a long learning curve because the coding is complicated. You need to be a very highly skilled developer. Blue Prism has a high coding skill and certification requirement that hinders your ability to automate quickly. 

Blue Prism moves out new versions very fast and their back-up compatibility is not good as compared to their competition. Essentially, this means you spend a lot of money just upgrading the bots.

Blue Prism is quite stable. It has the interactive client that is really good. The licensing model is very simple as well.

The user interface is okay. I don't think there is much of a problem.They need to also have a better capability in attended automation. Blue Prism has not invested enough in AI development.

They need to have a Bot store. If they can introduce AI bots that will automatically diagnose why something failed and keep sending data back to admins, it would be an improvement.

We have been using the Blue Prism RPA ( /categories/robotic-process-automation-rpa ) solution for almost one year.

Blue Prism is quite stable.

When you need to run more processes, you buy more licenses, but you will spin up more VM. Scaling not is a problem for Blue Prism.

We started with Blue Prism.

The initial setup of Blue Prism is standard and not difficult. The instructions are very clear and easy. It doesn't take long to implement. The setup is not difficult.

Changing the board and getting it deployed didn't take too long. The deployment into production and moving to the environment took somewhere between eight to ten weeks. It could have been a little less.

reduction of Operations effort

These prices are deal-specific, it will probably not be right to review negotiations with the vendor. Currently, there are no new licensing agreement changes for us.

We evaluated Automation Anywhere.

If you need only server-side back-end process automation, use Blue Prism. If you need assisted automation or services automation, use Automation Anywhere or UiPath. On a scale from 1 to 10, I would rate Blue Prism with an 8.

One key feature is the workflow design is able to be customized according to the way that you want the automation to work.

I have found that community support is lacking for this solution compared to competitors.

I have been using this solution for approximately one year.

The initial setup is not easy and it is more difficult than other solutions.

There is a one-time purchase fee for this solution. Other competitors have more additional fees and we have found this solution to be the best cost-saving in the long run.

It would be a benefit if this solution had a trial version because currently, you have to pay in full to try it.

We are currently comparing this solution with UiPath.

I rate Blue Prism a seven out of ten.

We use Blue Prism for different industries such as insurance, banks and financial corporations. We help to automate different kinds of processes, such as data validation when it comes to insurance. The solution compares data between documents and the portal. We are partners with Blue Prism and also resellers. I'm a solutions architect. 

It's beneficial that the solution is object oriented so you can create objects. In larger projects, where multiple developers are involved, it's hard to develop tasks and RPA platforms. With Blue Prism you can create a process. For example, automating data validation, which would be a framework where you can assign an object developer so they can work in parallel, enabling project completion in a shorter space of time.

Unfortunately, developing with Blue Prism takes more time than developing with UiPath or other platforms, because each action requires multiple actions. If you need to open an Excel file and collect the data from it, UiPath can do it with two or three clicks, like drag and drop the Excel application scope. With Blue Prism, you need to open the workbook, then open an instance, then get the sheet and then close that instance. It takes more time to develop things in Blue Prism. The dashboards are not excellent, they could be improved enabling more information.

I've been using this solution for four years.

It's a stable and reliable solution, we haven't had any issues with instability. 

Blue Prism is designed to be scalable. You need to properly design the automation so that if you want to expand it and use multiple robots, it will work without issues. 

Technical support is very good. They respond quickly.

The initial setup is straightforward. 

Licensing is on an annual basis. The pricing is better than other platforms. 

I would recommend UiPath because it is easier to use and faster to implement. But if a company has budget limitations and because UiPath has more licenses, if you want to acquire Orchestrator, for example, it requires another license. Blue Prism gives you a license for a robot, then a license for everything else. If there are no strict limitations on budget, I would recommend UiPath. 

I have been using this solution to develop internal web-based applications. Some of the applications are interacting with desktop applications.

It saves time. By automating repetitive tasks, we are able to save a lot of time. There are also fewer human errors.

The credential manager and logs are most valuable. We are using Blue Prism for complex processes because it is easier to troubleshoot in Blue Prism, and the logs are very accurate. It provides the ability to create smaller tasks, which makes it easier to troubleshoot.

Its image recognition or the OCR part should be improved. The quality has improved in the latest version, but some of the handwritten documents are not that accurate. 

Its interaction with the Citrix environment should also be improved. Their technical support should also be improved.

I have been using this solution for at least three years. 

It is pretty stable as compared to other RPA solutions. Its stability also depends on other applications.

Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our questions or issues.

For other RPA tools, you can just search the web for information, but for Blue Prism, there isn't that much information.

It is not hard to install. You just need to design the database. 

Deployment is pretty fast. For deployment within our team, the server is the same, and we just configure it to run on our machine. For deployment outside our team, we just need to install the server and then configure the machines. It is not that complicated.

We did it on our own.

In the Philippines, fewer companies are using Blue Prism because of its cost. I don't know the price, but I know that its price is higher than UiPath.

It has good stability, and it is easier to troubleshoot. We don't have a need to increase its usage because we are currently using it for complex processes, and our number of users isn't going to change.

I would rate Blue Prism an eight out of ten because it has some room for improvement.

We primarily use the solution for finance, specifically accounts payable.

The solution has improved our organization in that our AP administrators and AP clerks don't have to put the information into the ERP. The RPA does the transfer upon approval over to the ERP system. You don't have to code and create backend APIs or custom code to integrate the systems. It makes things much easier overall.

The object modeling is the solution's most valuable aspect. It's been quite helpful for our organization. The reusability of it has been great. Being able to create an object and use it for multiple processes has been very useful for us.

The initial setup is straightforward.

The reporting system, specifically the system admin reporting could be improved.

If there were more business analytics, that would be quite helpful.

In general, however, the solution isn't really lacking any features.

I've been using the solution for three years. It's been a while at this point.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's extremely reliable in terms of performance. 

The scalability has been good so far. If a company needs to expand it, it can do so with ease. It's not a problem.

We have several hundred users on the solution currently. Blue Prism operates on the enterprise level and the activities of the digital workers happen on the servers. So virtually no one needs to interact with it directly. It's mostly on an administrative level that there are some people accessing the application and its reviews, exceptions, and things like that.

I have limited familiarity with other RPA products.

The initial setup is very straightforward. It's not overly complex. A company shouldn't have any issues with the process.

The installation itself takes maybe a couple of hours, however, the customization, depending on the complexity of the process, can be anywhere from six weeks to eight months. It really depends on the complexity.

Per five digital workers, you need one or two individuals for maintenance.

We are an integrator. We are able to help our clients set up the solution.

We are a reseller of the product.

We've been working with the most recent version of the solution in our organization.

I have been happy with this solution overall. I'd rate it at a ten out of ten.

I run a company that is a Blue Prism partner. We have ten Blue Prism developers. We use it for invoice automation, order processing automation, and internal back office and front office automation. That is a good collection of things that we do. It can be deployed on-premises as well as on the cloud.

I like the cloud features such as IADA and Decipher.

The upgrades could be managed better. I would also like to see more true AI development and machine learning.

I have been using this solution for two years.

Their technical support is quite good.

It is pretty straightforward. It normally takes a couple of hours. 

We're a consultancy, and we've got about 12 clients who use this solution. There are a few thousand users across those. For its deployment, you need managers, admins, and engineers for about three or four days each.

Licensing is on a yearly basis.

I would rate Blue Prism a nine out of ten. We quite like this product.

We are an independent consulting group.

It is used in a lot of healthcare-related processes, and healthcare manufacturing.

There should be permanence across all of the automation technologies, such as UiPath, Blue Prism, and Automation Anywhere. It would allow the client to have automated processing of manual data work.

Currently, we are automating all of the manual processes. Once you have the bot built, you deploy it and it is obvious that it is going to help the client with reducing the man-hours, leaving them to focus on better quality work.

This is applicable for all RPA, not just Blue Prism.

The development interface is quite easy to work with.

The deployment is easy.

They have OCR technology, but it's not that great.

They need to come up with better OCR technology.

In the next release, the OCR features need to be improved. This is an area that I would love Blue Prism to work on.

I have been using Blue Prism for almost two years.

It is stable and it doesn't break down easily. 

If it is deployed in the right server and based on the requirements, and the comments they have documented on the site, it's pretty stable.

We have not scaled that high for any of our clients yet. We have four or five bots that have been running with no issues.

I have not reached out to technical support, but my teammate has.

It is easy to deploy.

If you are not doing any kind of smoke testing, it can be deployed in less than three days. You can just deploy to the production server minus the testing.

This is an area that I don't have any visibility to. I am not accountable for any kind of licensing and pricing. Our sales team takes care of this.

It is very important that you have a good design in place because it gets tricky when you are building the bots, otherwise, there will be a lot of propping and changing. 

There are many flows needed to build in Blue Prism.

It is always advisable to have a good stable design in place before you build the bot in Blue Prism.

I would rate Blue Prism a seven out of ten.