Blue Prism Reviews

We've primarily used the solution for financial purposes. We have payroll management and a lot of manual processes. With this, we can run automated reports. There are about 15 to 18 interfaces where we get the information. We can consolidate emails, PDFs, and Excel. There's automation to pick everything up and understand all the sources and different kinds of data. We can input raw data, consolidate it and then handle calculations. We can download data and save it in folders.

The solution offers very good accuracy.

The automation on offer is great.

Whenever we used to have issues, the developers used to follow up with the technical team. They're good.

The initial setup is simple and straightforward. 

The solution can scale.

We have found the product to be stable. 

Everything on offer is great. We could hardly find any procedural issues at all. All the processes are really quite good. 

They should come up with these open-ended certifications, like UiPath, where people can just go ahead and get the certification. That way, people can evaluate and pick up certifications easily to make it easy to learn.

Everyone uses Workday and Salesforce and all that stuff. If they had specific plugins to interact with these enterprise tools, that would be very helpful. 

We've used the solution over the last 12 months. 

The solution is stable and reliable. it's problem-free. there aren't bugs or glitches. It doesn't crash or freeze. 

It is scalable, it depends on the requirements. At this moment, it is scalable. In terms of enterprise scalability, I'm not sure. However, it does scale from one particular area to many areas, including accounting, treasury, payroll, et cetera.

Technical support is good. they are helpful and responsive.

From my understanding, the team never had issues in terms of reaching out to the Blue Prism support team and getting solutions. They were all fine.

The initial setup was not complex at all. It was very, very easy. Initially, there were very few hiccups. Once we got up and running, it's amazing, it's perfect. There's not a problem at all.

We have our own center of excellence. I hired employees and contractors to help as needed. We were the business architects and we got the requirements and came up with the process design.

We have definitely seen an ROI.

I'd rate the solution at an eight out of ten.

We were using Blue Prism mainly for simple RPA processing.

I work with advisors, and we have a lot of clients that have a lot of processes. We use the solution for the cost and management processes. When we need to organize some information we join the information into a report.

I use the basic features that are very useful.

There are some new tools on the market that work better than Blue Prism. When Blue Prism receives information I have found other RPA solutions refresh the application better. At this moment it's not the best application.

Blue Prism could improve the integration with the development of applications. For example, a type of automation where we can build applications and integrate them with the RPA. This is something that we would use a lot and is not available in Blue Prism.

I have been using Blue Prism for approximately two years.

The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there is not a lot of information on the forums.

The installation difficulty level depends on what processes are going to be being used.

My advice to others wanting to implement this solution is to make sure they evaluate their requirements and it is important to have good integration with their systems. I would recommend using templates for their data because if they do not it can create problems.

I rate Blue Prism an eight out of ten.

The initial setup is simple. The deployment is pretty fast.

The stability is good. 

We've found the solution to be scalable. 

Technical support has been responsive when we have needed their assistance.

It's been our concern that we will be able to move more towards sustainability within our own company. We do rely a lot on third-party vendors, and we're hoping we can have more internal talent to actually manage all our projects. That's our number one goal and concern. We are looking into providing training to our business users that is similar to something like PowerBI, where you can basically configure and use less coding. That's what we want to leverage.

The license cost is a bit high. Being a finance guy, that's number one for me. 

Number two is that whatever bots that you put inside, they only can run a specific activity at a specific time. For example, let's say I want to do a bank reconciliation at 10:00 AM, and, at the same time, I want to do some kind of asset capitalization, I can't do both. I need to choose which I can run at 10:00 AM. With one, I may need to re-time it. I'd basically like the bot to work on multiple activities at once. 

The deployment of the bots should be much faster and more intuitive.

The stability has been good. There are no bugs or glitches. It doesn't crash or freeze. it performs well.

We are actually expanding into other centers of excellence, or what we call a COE.

Due to the fact that we are a COE, the group finance, the group tech, we have about a thousand plus users at this time, and that will grow.

Technical support is okay. They're quite responsive.

That said, in terms of support, we do have our own technical panel internal itself, and they are actually the first layer, or level one. Subsequently, for level two issues and onwards, the vendor comes to the picture.

This is the first RPA we've worked with. We did not use another solution previously.

The initial setup is quite straightforward, and the deployment is quite fast.

The cost of the solution is high. It should be lowered. They need to make it more affordable. 

We are currently looking into ServiceNow that also has RPA capabilities. 

I'm actually not a technical person, I'm actually more of a finance person. I'm a business user.

I'd rate the solution at an eight out of ten.

I'd advise potential new users that they need to take an actual use case, an actual business point, and do a pilot on it first to visualize how the solution could potentially work. If they find that it's satisfactory, then perhaps they could work on other rollouts. The key is to develop more on the user experience side of things.

The product is pretty good so far.

The initial setup is not complex.

It's not too difficult to configure everything.

It's fast to get up and running if you use a cloud deployment.

We haven't really used it extensively. I can say that even though it feels like a good product, there are some things that are completely missing the mark for me in Blue Prism.

The solution isn't complete. There are items that you have to pay extra for, such as the Interact. Those things should be part and parcel of the Blue Prism solution. I can't see it as a standalone separate service, therefore, why do I have to buy this separately? It should be part of the base offering.

From a monitoring perspective, the way the screens are set up, or the reporting within Blue Prism, is not really user-friendly. You need a technical person to basically put that up. It's not necessarily easily viewable.

As far as the assessment is concerned, the assessment tools need to be refined as it is really difficult for one to just use it out of the box. The cloud offering basically says that you can start right away, and you don't have to wait for all of these configurations and things. However, we have purchased the on-premise solution and not the cloud solution. For me, I just need a better experience on that deployment, even though it should have been the more mature solution.

From a Blue Prism perspective, user-friendliness is really an issue. The components that I now have to buy extra to do automation, things that, if I look at a tool like UiPath, that is already part of their toolset. You don't have to buy any user integration with other solutions. I can't understand why Blue Prism doesn't do the same.

They are not really very innovative. There's nothing that wows me if I would compare them to the newer tools that are coming out that's got the cognitive automation tools that are built into the product.

Within Blue Prism it's very difficult to manage a team of coders, for instance, or a team of developers developing on the same application. That is not in Blue Prism. You can't do that. It's one developer at a time working with one thing. The source code management within the toolset really needs to improve. They don't seem so managed and packaged well, and integration to maybe other repositories where one can store that information would be better. That is where it's lacking at the moment. The configuration, as I said, of the reporting, of the dashboard, out-of-the-box, should actually be easy to configure and not so challenging.

I've been using this solution for about six months.

I've worked with UiPath in the past.

The solution's initial setup has a sort of medium level of difficulty. I won't say it was complex per se. I would definitely not say it was complex to do it or to configure it. 

The price is low and it's reasonable, however, I expected more to be included in the product. Now, if I have to go and buy all these other extras, that price is going to go up. For instance, if I use OCR capability and I'm not using their product, the Decipher product, I have to go and buy an ABBYY license separately. That means I have to manage more licenses. It's not included in the package where I have a good OCR solution that works with it, I must now go and buy and manage separate licenses. It is just a nightmare.

If you look at the supply chain, you now need to get a separate license from another company if you want to buy licenses to OCR with Blue Prism. And that is where the cost increases and then the investment becomes a little bit more difficult to justify. 

I'm a customer and an end-user.

I'm in a position within our company where people are saying to me, "We've got Power Automate from Microsoft, why should I use Blue Prism?" And with the Microsoft suite, Power Automate, and all of the cognitive automation is already included as part of Azure. And here I sit with Blue Prism, and now I need new gateways to integrate with that. It's going to be a little bit more work to make it work with Microsoft Azure than the product that is already there in Microsoft Azure. I must now basically justify to the business why do I need Blue Prism.

It makes it very difficult in terms of their strategy if all the extra products that we want, we have to buy additionally. Whereas, if I compare it to the Microsoft Azure Suite of things, you get all of these features without having to buy them separately as you would need to with Blue Prism. It's a very difficult sell to the business.

I would advise others to go straight to the cloud and not mess around with the on-premise solution. The reason is the on-premise solution will take you six months before you can start to show anything. Going to the cloud is probably a better option to get the results out faster.

I'd rate the solution at a seven out of ten.

One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms.

It is really easy to use; it's user-friendly. 

Also, you only have one database and can consolidate everything, database per environment. I think that helps to have more control, to trace all the data and all the loss, and scale in an easier way.

It is stable and easy to scale.

It is easy to set up as well.

Blue Prism needs to work in a web-based account. I think that Blue Prism will need to have the main features be web-based so that you can control the box in a web-based environment and not in a client's environment.

You need to enter the machine and study the client in that machine to see what happened in the box. In other platforms, you can do that in a web-based environment, which is easier to access.

The OTR can be more powerful.

They also need to have an easy way to have more sessions for Telco machines. 

I started using it five years ago as a developer. It is deployed in cloud and hybrid environments.

The stability is really good.

It's really easy to scale.

If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the issue that you have.

It is easy to set up. In a position setup, at most it can take eight hours. In a box environment, it can be set up in 10 minutes.

I highly recommend Blue Prism and rate it at nine on a scale from one to ten.

I work with an insurance organization and we are currently using it to automate our back-end office processes. For example, within insurance, you have claims and you have policy owner services, and you have different business units. We are looking at those processes and automating them through Blue Prism robotics.

Mostly we use the Design Studio to develop the automation. It's great. We put them into deployment and have the automated process running. It's essentially the Design Studio for Blue Prism and the entire methodology of delivery that is the most useful or valuable to us.

The solution can scale. 

Technical support is very helpful.

It's not very easy to use. There is some learning curve that you need to manage as an individual.

In the past we have had platform challenges with Blue Prism, like the scheduler functionality doesn't always work as expected and there are content downtimes as well. On the stability, I will probably rate it a little lower than medium.

If they could have process recording and task recording also in place, that will help expedite the delivery for the automation.

I've been using the solution for about six years. It's been a while. 

The stability could be better. The scheduler functionality doesn't always work as expected and there is content downtime as well. It's okay, however, they could work on improving it. 

The scalability is not an issue. Scalability is good. We are using it for around 500 robots, and the scalability is not an issue at all.

In terms of users, we have around 50 odd configurators that actually use Blue Prism on a daily basis. Within the technical team, there you have a few project managers and within each project team, you have a business analyst and a configurator and then, you have a setup process controller who manages the processes.

At this point, we do not intend to increase usage.

Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are able to raise our technical queries during that time if we have any. There are no issues at all. We've been very satisfied with their level of attention and assistance.

I wouldn't know about the setup process. That's really more for the infrastructure team. I can't comment on it mostly due to the fact I wasn't a part of it.

We have an enterprise-grade license with Blue Prism and it depends upon your requirements. We ask for additional production bots, which is the main parameter for the license cost.

We're customers and end-users.

There are multiple tools in the market for RPA - Blue Prism, UiPath, Automation Anywhere, et cetera. I wouldn't rate it better than anyone else, and yet, I wouldn't rate it less either. It's as good as any other tool. Therefore, every company will need to do its own analysis and select the tool that makes the most sense for them.

I'd rate the solution at an eight out of ten.

I'm working with an investment bank domain with multiple processes, both post-trade and marketing. I am trying to automate all of the operation work into an automation solution.  You can include a reconciliation process and invoice processing.

We use it for operations-related processes and other operational processes for analyzing and researching comments and reconciliation. These are all of the post-market trades we have. 

We find all features valuable.

I like the error handling, it's very good. The reuseable components are very helpful.

I am now analyzing the Decipher components, which is a new feature for me to use and utilize.

The OCR capability, along with the connectivity with some of the legacy tools, needs to be improved.

I found a few connection issues. I'm not sure whether it is a system issue or maybe the Blue Prism connectivity or connection string is not available there, but in some of the applications, we do face challenges to connect with another application. For example, the Chrome extension doesn't work on an unattended bot, which is why we have installed the upgraded version of Blue Prism.

In the next release, I would like to see the OCR capability increased, have a built-in solution to enhance the hyper capability itself. 

It should be compatible with all of the Internet Explorer options, such as Internet Explorer, along with Chrome and any others. 

Also, the cloud-based installation option, for example, there should be an option to set up in-house, along with cloud-based, that can be operated from anywhere.

I have been working with Blue Prism for a year and a half.

We are working with version 6.3, which is the latest upgraded version of Blue Prism.

We do follow good practice to create reusable components and at the same time, while being a part of COE. For a complex project, we target three months to complete any of the complex projects. So even in terms of scalability from the critical.

We have plans to increase our usage.

There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome extension. We are still in the process of implementing the upgraded version to resolve that issue.

We have almost 80 to 90 percent of our issue resolved. But we have a few components that we are still not able to capture on Chrome. We are trying to analyze whether it is an issue with Blue Prism or is it with Chrome to upgrade.

So far, the technical support is good.

There might be issues with our legacy system, we are not sure what the cause is exactly, but the support has been there to help us.

I am working with UiPath and Automation Anywhere.

The initial setup is simple. We did not find any complexity.

We have an infer team to take care of the installation and deployment.

The licensing is approximately $1,100.

I provide a warranty period of one year to any of the profits as an automation solution, it gives me a little less profit, but for a long-term perspective for example two to three years, I would say it is much more affordable as compared to the other.

It is possible but I was not part of this process. We have a technical team who makes the decisions.

There is always room for improvement. I am expecting a lot.

I would rate Blue Prism a seven out of ten.

We have got the Blue Prism license for financial auditing purposes. 

The whole auditing activity is run at the backend without any screen scraping activity and other stuff that generally requires human involvement. It was deployed for this purpose, and it has been working perfectly well so far. There are certain hiccups that come in between, but our team is able to handle them. So, it is mainly being used for high-volume backend batch processing.

It works very well for batch processing at the backend. Scalability-wise, it is very robust. It is also stable.

Its front end is not very good for things like screen scraping. UiPath and AA are very good for that. Blue Prism's license is costlier than UiPath and AA. They should be improving its price.

Its artificial intelligence and cognitive features are not that strong enough. Cognitive automation should be their next area of improvement.

The decoding of the bot is a highly painful activity, and this is an area of improvement for Blue Prism. It is tough to find variables and get the code in place. You have to open the whole bonnet of the car to get things in place. 

Their training should also be improved. UiPath and AA have their learning communities. They provide free of cost basic certification. As a result, you get trained workforce in the market that can directly work on projects, but this is not the case with Blue Prism. It is costly to get the resources trained, which increases the overall cost of getting a resource for Blue Prism.

Their tech support can also be improved. Many times, the issues that should have been addressed by L1 have gone to L2.

I have been using this solution for one and a half years.

It is stable. There are no issues.

Scalability is not at all a problem. It works perfectly well for a batch operation.

In terms of usage, we have seven users who use this solution.

Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times, the issues that should have been addressed by L1 have gone to L2.

It was a bit complex because we were already using AA, and we were more habitual of that interface. That's why it took us some time with Blue Prism.

It took around two months to set it up and get the first use case in place from the development perspective.

Its license is costlier than UiPath and AA. They should improve its price.

We have a two-year contract with them.

Blue Prism is best for backend processing, but its artificial intelligence and cognitive features are not strong enough. It could be because we have not explored it that much. My experience with this solution is more related to backend processing. If you are looking for backend processing that is quite heavy in nature and you have a team that is trained in Blue Prism, you should go for it without any doubt.

I would rate Blue Prism a seven out of ten.