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BabjeeVangipurapu - PeerSpot reviewer
Consultant at WonderBotz
Real User
Top 10
Each automation activity comes with an audit log and has Decipher feature for document automation
Pros and Cons
  • "We've automated web applications in the banking domain using Blue Prism. This involved automating long and complex banking processes. Every action we automate with the tool generates an audit log, which is safe within the LogRhythm environment. I do find the Decipher feature very useful when it comes to document automation."
  • "I would like to see a cloud version of Blue Prism available. Both cloud and on-premise options would be beneficial, as they would reduce maintenance costs. I'm using the Blue Prism desktop, which is still in the initial stages. I want enhancements in the Object Explorer and Application Model features to ensure stability in upcoming versions. I have suggested a few ideas, such as incorporating triggering mechanisms, but I haven't seen them implemented yet."

What is our primary use case?

I use the tool for automation in various sectors like banking, telecommunication, and trading. 

What is most valuable?

We've automated web applications in the banking domain using Blue Prism. This involved automating long and complex banking processes. Every action we automate with the tool generates an audit log, which is safe within the LogRhythm environment. I do find the Decipher feature very useful when it comes to document automation. 

What needs improvement?

I would like to see a cloud version of Blue Prism available. Both cloud and on-premise options would be beneficial, as they would reduce maintenance costs. I'm using the Blue Prism desktop, which is still in the initial stages. I want enhancements in the Object Explorer and Application Model features to ensure stability in upcoming versions. I have suggested a few ideas, such as incorporating triggering mechanisms, but I haven't seen them implemented yet.

For how long have I used the solution?

I have been using the product for the past six years. 

Buyer's Guide
Blue Prism
June 2025
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?

Earlier versions of Blue Prism, like version six, used to have a lot of issues with browser automation. Now, it has been fixed in version seven and onwards. Now, it looks good. 

What do I think about the scalability of the solution?

Regarding scalability, we design processes very modularly with separate object and process layers for each application. This modular approach makes it highly scalable. 

How was the initial setup?

The tool's installation is easier than that of other RPA tools. When deploying a process to production, we ensure that we work in a separate, unmonitored environment with restricted access. We install a centralized application server on a separate machine to avoid database load issues. Additionally, access restrictions are enforced so that only authorized personnel with restricted access can deploy packages in the production environment.

The deployment time for one process varies depending on its complexity. Complex processes could take one to two months or even longer. Testing and deployment typically take about two to three weeks for a single person working on a process from design to development.

A dedicated support team facilitates maintenance, especially when best practices are followed and a robust solution design is in place. However, the ease of maintenance also depends on the applications involved in the process.

What other advice do I have?

The tool offers the best security compared to other automation tools. However, the lack of a cloud version can lead to higher maintenance costs when using Blue Prism.

Given the current market situation, I would recommend Blue Prism to other users, especially if a cloud version becomes available. Everyone has been running back behind the Gen AI and AI center. integrating it would be good. 

I rate the overall product an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
DevOps Specialist at a insurance company with 10,001+ employees
Real User
The solution's most valuable features are RPA automation, auditing, and validation of metrics in web applications
Pros and Cons
  • "It is a stable solution."
  • "They should incorporate more functionalities in the analytics tool."

What is our primary use case?

We use the solution for features such as two-factor authentications, product compatibility, etc. Also, we use it to monitor dashboards and for logging different applications.

What is most valuable?

The solution's most valuable features are RPA automation, auditing, and validation of metrics in web applications.

What needs improvement?

They should incorporate more functionalities in the analytics tool.

For how long have I used the solution?

We have been using the solution for a year.

What do I think about the stability of the solution?

It is a stable solution. Sometimes service failure occurs. But it fails due to the infrastructure rather than the tool.

How are customer service and support?

I once raised a query regarding the user bucket issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Micro Focus earlier for IT operations management and HPE operation orchestration features.

How was the initial setup?

The installation process takes a week to complete. It gets installed in three stages, development, test, and production environments. Sometimes, while configuring the solution with Windows servers, we are restricted from testing a few functions for security purposes. We can't test Blue Prism's Agent components because of the restrictions.

What about the implementation team?

Our team of three executives, including me, a Database Administrator, and an Operating Systems Administrator, implement the solution for customers.

What other advice do I have?

I rate the solution as a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer

PeerSpot user
Buyer's Guide
Blue Prism
June 2025
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,278 professionals have used our research since 2012.
reviewer1404141 - PeerSpot reviewer
Partner Technology Consulting at a financial services firm with 10,001+ employees
Real User
Overall good feature sets, reliable, and simple setup
Pros and Cons
  • "The overall package from Blue Prism is valuable. I cannot pinpoint one certain part."
  • "Blue Prism can improve on the ease of use of its graphic user interface(GUI)."

What is our primary use case?

We are mainly using Blue Prism for finance processes. Then slowly, we move into other processes, such as HR and IT.

What is most valuable?

The overall package from Blue Prism is valuable. I cannot pinpoint one certain part.

What needs improvement?

Blue Prism can improve on the ease of use of its graphic user interface(GUI).

In an upcoming release, it is important for Blue Prism to think about the future and not stay in the present. They should spend enough time on innovation.

For how long have I used the solution?

I have been using Blue Prism for approximately three years.

What do I think about the stability of the solution?

The stability of Blue Prism is good.

What do I think about the scalability of the solution?

Blue Prism is scalable.

How are customer service and support?

The support that Blue Prism offers is very good.

I rate the support from Blue Prism a four out of five.

How was the initial setup?

The setup of Blue Prism is very easy.

What about the implementation team?

The number of people we needed for the implementation of Blue Prism depends on the size of the project. However, typically within the assignments which we do, which is more at the strategic level when drilling down to the initial part of the start of implementation, we use between five to ten smart technicians and business personnel.

What was our ROI?

Over a one-year period, customers should receive a return on investment using Blue Prism.

What other advice do I have?

I rate Blue Prism an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
reviewer1797198 - PeerSpot reviewer
Head of Transformation at a financial services firm with 501-1,000 employees
Real User
Excellent support, priced well, and effective autonomous bot
Pros and Cons
  • "Blue Prism is a great enterprise and it has offered the solutions that I have been needing in order to give my organization an RPA."
  • "Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building."

What is our primary use case?

I am using Blue Prism for my RPA enterprise project. I haven't used the cloud version, because I work from a financial institution and we are very strict about the confidentiality and the security of the data of our clients.

What is most valuable?

Blue Prism is a great enterprise and it has offered the solutions that I have been needing in order to give my organization an RPA.

The most valuable features of Blue Prism are the Control Room, autonomous bot, unattended, attended bot, and Decipher. I have been using the decipher functionality recently, and I want to explore the Capture functionality in other works that I have.

Blue Prism has given me the features that I need.

What needs improvement?

Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building.

The report in Blue Prism could improve. I am in version 6 and they are already in version 7. The features or changes I need could have already been resolved in the newer version.

For how long have I used the solution?

I have been using Blue Prism for approximately three years.

How are customer service and support?

They have a call every three months with me to understand what are my needs at that moment. If they can adjust something in our contract, they have been very kind and very friendly. That has allowed us to adjust our agreement, functions, and training that my team needs in order to boost Blue Prism in my organization.

What's my experience with pricing, setup cost, and licensing?

I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects.

What other advice do I have?

I rate Blue Prism a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
reviewer1782987 - PeerSpot reviewer
Specialist-Configurator at a tech services company with 11-50 employees
Real User
Implementation led to huge savings cost and saved time in our organization, but security could be better
Pros and Cons
  • "As a developer, I liked the layout and UI, specifically referring to testing. I was able to watch the process through stages."
  • "Security could be improved."

What is our primary use case?

The solution was deployed on-prem. We have about 100 users.

We were partners with Blue Prism.

How has it helped my organization?

There has been a huge amount of cost savings and freeing up. Employees got more vacation time allotted. That was a direct result of the time saved by RPA.

What is most valuable?

As a developer, I liked the layout and UI, specifically when it came to testing. Dragging and dropping stages and actions made development quick and easy to learn. The UI, allows you to watch as the bot moves through each step of the process at the same time it launches, interacts and closes applications, which really aids development and troubleshooting, unlike with AA and UiPath.  

What needs improvement?

I don't have an suggestions for improvement, at this time.

For how long have I used the solution?

I used Blue Prism for five years. The last time I used it was a year ago.

What do I think about the stability of the solution?

The solution was stable.

What do I think about the scalability of the solution?

Scalability was easy.

How are customer service and support?

Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.

How was the initial setup?

Initial setup was straightforward. On a scale of 1 to 5, I would rate the difficulty of setup a 4.

Deployment took a couple of months from development to publishing it into production. We didn't have an implementation strategy. 

We had 25 developers for deployment and maintenance. We had about a dozen in production for support.

What about the implementation team?

Deployment was done in-house.

What other advice do I have?

I would rate this solution 7 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
Emeka Uchendi - PeerSpot reviewer
IT Consultant at ITwize Technology Limited
Consultant
High performance, beneficial licensing model, and straightforward implementation
Pros and Cons
  • "The performance is very good and it is a valuable feature."
  • "In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism."

What is our primary use case?

Blue Prism is used by my clients mostly in the financial sector. We do a lot of bank reconciliations.

What is most valuable?

The performance is very good and it is a valuable feature.

What needs improvement?

In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism. 

They have partners in Nigeria, for example, gold platinum partners. They are not doing well in the environment they've gone into and I don't know how Blue Prism evaluates them. Smaller companies do not like Plue Prism.  It's not because of Blue Prism's technology, but they're platinum partners among the four big consulting firms, they have not done a great job.

In a future release, Blue Prism should have an entry-level solution for smaller organizations with low-code capabilities. You need more technical knowledge to use Blue Prism compared to other solutions.

For how long have I used the solution?

I have been using Blue Prism for approximately three years.

What do I think about the stability of the solution?

Blue Prism is a stable solution.

What do I think about the scalability of the solution?

I have found Blue Prism is easy to scale.

Blue Prism is not suitable for small companies. They have a solution that covers partners, it's suitable for enterprises.

How are customer service and support?

We have found it difficult to receive support from Blue Prism.

Which solution did I use previously and why did I switch?

I have used UiPath previously and the licensing is more complex than Blue Prism. 

UiPath has built a solution that can engage across small, medium, and enterprise levels companies. It can operate in not only enterprises. UiPath has a free solution where very small businesses can use it called the community edition. They can use it for a period of time for free and I believe it is for two or three. It encourages people to adopt UiPath.

How was the initial setup?

The initial implementation is straightforward.

The full process does not take more than one day. However, it can depend on the environment. It typically can be done in a couple of hours.

What about the implementation team?

The solution could require a varying level of maintenance depending on the method of deployment.

What's my experience with pricing, setup cost, and licensing?

The license for Blue Prism is very straightforward, we only need one license.

Overall Blue Prism is less expensive than competitors. If you look UiPath, they have different kinds of licenses which you need a combination of them to work for example, at the enterprise level, and it's more expensive. However, if you're only doing entry-level operations it is less expensive.

What other advice do I have?

Blue Prism has a cloud version now and  I would advise others to evaluate what they want to get to achieve first, before starting the RPA journey.

I rate Blue Prism an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

PeerSpot user
Senior Planning and Control Analyst at a translation and localization position with 1,001-5,000 employees
Real User
Useful base features and helpful implementation support
Pros and Cons
  • "I use the basic features that are very useful."
  • "There are some new tools on the market that work better than Blue Prism. When Blue Prism receives information I have found other RPA solutions refresh the application better. At this moment it's not the best application."

What is our primary use case?

We were using Blue Prism mainly for simple RPA processing.

I work with advisors, and we have a lot of clients that have a lot of processes. We use the solution for the cost and management processes. When we need to organize some information we join the information into a report.

What is most valuable?

I use the basic features that are very useful.

What needs improvement?

There are some new tools on the market that work better than Blue Prism. When Blue Prism receives information I have found other RPA solutions refresh the application better. At this moment it's not the best application.

Blue Prism could improve the integration with the development of applications. For example, a type of automation where we can build applications and integrate them with the RPA. This is something that we would use a lot and is not available in Blue Prism.

For how long have I used the solution?

I have been using Blue Prism for approximately two years.

How are customer service and support?

The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there is not a lot of information on the forums.

How was the initial setup?

The installation difficulty level depends on what processes are going to be being used.

What other advice do I have?

My advice to others wanting to implement this solution is to make sure they evaluate their requirements and it is important to have good integration with their systems. I would recommend using templates for their data because if they do not it can create problems.

I rate Blue Prism an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
Technical and ROM Architect at PROA IA
Real User
Easy to use, stable, scalable, and has powerful exception handling
Pros and Cons
  • "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms."
  • "Blue Prism needs to work in a web-based account. I think that the Blue Prism will need to have the main features be web-based so that you can control the box in a web-based environment and not in a client's environment."

What is most valuable?

One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms.

It is really easy to use; it's user-friendly. 

Also, you only have one database and can consolidate everything, database per environment. I think that helps to have more control, to trace all the data and all the loss, and scale in an easier way.

It is stable and easy to scale.

It is easy to set up as well.

What needs improvement?

Blue Prism needs to work in a web-based account. I think that Blue Prism will need to have the main features be web-based so that you can control the box in a web-based environment and not in a client's environment.

You need to enter the machine and study the client in that machine to see what happened in the box. In other platforms, you can do that in a web-based environment, which is easier to access.

The OTR can be more powerful.

They also need to have an easy way to have more sessions for Telco machines. 

For how long have I used the solution?

I started using it five years ago as a developer. It is deployed in cloud and hybrid environments.

What do I think about the stability of the solution?

The stability is really good.

What do I think about the scalability of the solution?

It's really easy to scale.

How are customer service and technical support?

If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the issue that you have.

How was the initial setup?

It is easy to set up. In a position setup, at most it can take eight hours. In a box environment, it can be set up in 10 minutes.

What other advice do I have?

I highly recommend Blue Prism and rate it at nine on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

PeerSpot user
Buyer's Guide
Download our free Blue Prism Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free Blue Prism Report and get advice and tips from experienced pros sharing their opinions.