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reviewer1163166 - PeerSpot reviewer
RPA System Engineer at a comms service provider with 10,001+ employees
Real User
Beneficial support, but stability and scalability could improve
Pros and Cons
  • "The support is good."
  • "Blue Prism could improve by having better integration with Computer Vision."

What is our primary use case?

Blue Prism is used for UI information. We use it for automating business tools related to HR and finance. We are submitting human interaction from the computer.

What needs improvement?

Blue Prism could improve by having better integration with Computer Vision.

For how long have I used the solution?

I have used Blue Prism within the past 12 months.

What do I think about the stability of the solution?

The stability could improve.

Buyer's Guide
Blue Prism
June 2025
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What do I think about the scalability of the solution?

I have found that the scalability could improve.

How are customer service and support?

I rate the technical support an eight out of ten.

The support is good.

How was the initial setup?

The setup of Blue Prism is complex.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive.

What other advice do I have?

My advice to others that want to use this solution is to develop and invest in their R&D team.

I rate Blue Prism a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
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Updated: June 2025
Buyer's Guide
Download our free Blue Prism Report and get advice and tips from experienced pros sharing their opinions.