Try our new research platform with insights from 80,000+ expert users
PeerSpot user
Bachelor of Science - BSField Of StudyMechanical Engineering at University of Energy and Natural Resources
Real User
Grid-view, selective muting, and audio-only options have helped continue work when we can't meet in person
Pros and Cons
  • "The grid view option is great, as you get to see everyone who is in the video conference at the same time."
  • "I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."

What is our primary use case?

I mostly use the software for lectures and it has been really helpful. I use it for group studies, assignments, and business meetings.

My team and I had to finish a project within that period and since we couldn't meet, we usually collaborated on Zoom. We met with ourselves and sometimes with our supervisor and we were able to finish the project days before the lockdown was lifted. We were happy that we were able to achieve this goal, as it was very difficult for others.

How has it helped my organization?

Since the lockdown began and my partners and I were not able to step out for business meetings, Zoom came in handy and we were able to accomplish many feats within that period. These included project management, project completion, and project counseling.

Now, we don't have to go out and meet unless it cannot be avoided. With the inception of Zoom, we are able to collaborate anytime, anywhere, any day. We are able to achieve just as much as we would have if we were meeting and sometimes we are able to get a lot more done.

What is most valuable?

The grid view option is great, as you get to see everyone who is in the video conference at the same time.

I like the feature that you can select a particular member and see them on the full screen.

Video conferencing is great but Zoom has been on a different level. I like that feature that gives the host permission to mute everyone except themselves, and then unmute them anytime they need someone to talk

In order to save bandwidth, the feature of turning off video has been really great. We can switch them to audio-only when the video is not necessary.

What needs improvement?

I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world. This would allow the participants to somehow move around, talk to others privately just like you'd meet someone at the office, or talk to colleagues before a conference or board meeting starts.

Being able to edit Google Docs in Zoom would be helpful. For example, co-editing a file with a colleague using Zoom would be nice.

Buyer's Guide
Zoom Workplace Business
October 2025
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.

For how long have I used the solution?

I've started using zoom since the first pandemic was initiated and I've been using it ever since.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Research Associate at LearningMate
Real User
Good quality, offers screen-sharing, and the interface is easy to use
Pros and Cons
  • "The most valuable feature is push notifications"
  • "They should consider increasing the time limits for free users."

What is our primary use case?

The primary use case of this solution is for video calling, web, and group meetings.

What is most valuable?

The most valuable feature is push notifications. We use it as a user and Zoom has the option to control the entire meeting with the push notifications. One person can control the entire meeting, which is quite handy for an organizational meeting. 

For personal meetings, the screen-sharing and the quality of the video is great.

The interface is easy to understand, and easy to use.

What needs improvement?

For those who cannot purchase the ID, they have a time limit of 40 minutes. They should consider increasing the time limits for free users.

I am from India, and here we have students who are using Zoom for their college classes or science classes. If they would increase the video times then it would increase their market size. Once they have more time, they can use it more often and could possibly decide to purchase the paid version.

The backgrounds are a bit dull. I would like to see some improvements made to the backgrounds that are available.

For how long have I used the solution?

We started using the free version of Zoom a year ago, but only just made the official purchase one month ago.

We have been using the Business Zoom in full for the last month.

What do I think about the stability of the solution?

It's a stable solution. We don't have any issues connecting.

What do I think about the scalability of the solution?

This solution is scalable.

We have 500 employees who are using it. It is being used extensively in our organization right now as everyone is working from remote locations.

In India, the COVID lockdown is increasing every month. The chances are that we will be increasing our account users.

How are customer service and technical support?

I have not spoken with anyone in the technical support team. We have our own IT department and go directly to them if we have any issues.

Which solution did I use previously and why did I switch?

Previously we were using Join Me. The interface was poor and we were having many issues during web calls and group meetings. We switched to using Zoom and the experience has been very good.

We have also used Skype, Skype for Business, and some other tools. Zoom is easier.

I have used Hangouts Meet and when you increase users the video quality deteriorates and you will face many issues.

What's my experience with pricing, setup cost, and licensing?

There is a free version available with time limits.

What other advice do I have?

Depending on the company budget, this would be a great solution to use. It's user-friendly and the video quality is very good. The bandwidth it requires is good, and you can continue with your meetings without any issues.

Compared to other products on the market, this is a very good solution. There are very few options available that have a good interface that is easy to use and understand with good video calling.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom Workplace Business
October 2025
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
Owner at Sabath Supply Chain Consultants, Inc.
Real User
A great format for connecting visually to clients and for sharing graphics
Pros and Cons
  • "The ability to share graphics and visuals."
  • "Occasional system overload that requires a restart."

What is our primary use case?

I generally use Zoom for meetings when presenting to potential customers. It's a good way of being able to present information. I own the company and I'm a customer of Zoom. 

What is most valuable?

It's great that I can see people when I'm talking to them, it's really important to have that feature and to connect to clients. I also like the ability to share graphics; the ability to go through a PowerPoint presentation or share other visuals is very important. Beyond that, I know there are lots of other capabilities that we haven't used very much.

What needs improvement?

There are sometimes too many parallel meetings going on and the system gets overloaded, somebody drops out or we have to start over again. That's something that could be improved. 

I'd like to see 100% reliability in the solution. I also find that the controls are a little awkward, but that's a minor point. It's really the consistency and the reliability that are the big issues.

For how long have I used the solution?

I've been using this product for a year. 

What do I think about the stability of the solution?

It's a stable solution most of the time, but I think it's dependent on the number of users at a given time. Too many users and you can have some issues. 

What do I think about the scalability of the solution?

In general, the solution is scalable although there are occasionally issues when meetings are conducted in parallel and we might lose a connection.

How are customer service and technical support?

I've made one or two calls to customer support and shared emails with them so it's been quite limited. I got a reasonable response, they were pretty decent.  

What other advice do I have?

I think the main thing I would suggest is to get some kind of assurance that there won't be overload problems. I believe one of my clients has some kind of arrangement or package with them and we've never had a problem on any Zoom meeting with this client. 

I find that I can have more meetings and greater effect using Zoom. I've had many live meetings and conference calls over the years. It's difficult to connect with clients on a conference call. Zoom makes meetings as effective as a live meeting or close to it.

I'd rate this solution an eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
President/CDS at Comcast Business
Real User
Easy to use for multi-person meetings, but an option to encrypt communications would be nice
Pros and Cons
  • "This video conferencing product is easy to use."
  • "The security needs to be improved."

What is our primary use case?

I use Zoom for having virtual multi-person meetings.

What is most valuable?

This video conferencing product is easy to use.

You can present your desktop during meetings.

What needs improvement?

The security needs to be improved.

The ability to encrypt communications would be nice.

For how long have I used the solution?

I have been using Zoom for a couple of years.

What do I think about the stability of the solution?

Zoom is stable for the most part. Like any product, there can be issues with instability, but it is adequate for my needs.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

I have used Google Meetings, GoToMeeting, GoToWebinar, Webex, and ON24. I also use Skype or Skype for Business, although I don't like either one.

These days, I mostly use Zoom. It is what I prefer when I need to have multi-person meetings for longer than 40 minutes. I would also say that it is a lot more stable than Webex and GoToMeeting.

What's my experience with pricing, setup cost, and licensing?

The price is $149 USD yearly.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1358499 - PeerSpot reviewer
RPA Operations Manager at a consultancy with 51-200 employees
Real User
Good connectivity and clarity of sound has improved communication internationally
Pros and Cons
  • "Ability to record sessions."
  • "Password requirement for every meeting."

What is our primary use case?

We're a small company, around 65 people. Some are external consultants and the rest are employees. We've been using Zoom since well before the pandemic. I'm the RPA operations manager and we're a customer. 

How has it helped my organization?

We're a remote organization, so the ability to have video conferencing is very helpful, both internally and externally with our clients. Not everything requires face to face or video conferencing, but it's nice to have that ability and on the current outlook of the world, I think it's going to be the way to go in the future. 

What is most valuable?

I like Zoom because you can record your sessions. You have the option to be able to select whether or not your audio is through your laptop or through your phone and you have different recording options. You can record with or without sound. We have the option to use the free 40-minute sessions or to pay for anything longer. One of the benefits of the 40 minute free sessions is that anyone can access them and it's great for short meetings. Also, Zoom recently implemented a Microsoft Office add-in, which means you can now schedule Zoom meetings without having to go into the Zoom app.

What needs improvement?

The one thing I don't like is that they now require you to have a password for every meeting and when I'm just dealing with my staff, where I want to have a conversation but not necessarily a meeting. I know this was implemented due to security concerns, but I don't necessarily like it or need it for everything. That's the only thing I've come across that I didn't really care for, especially in cases where I'm not really using it for a video conference, but for a conference line. 

For how long have I used the solution?

Our company has been using this solution for about a year. 

What do I think about the stability of the solution?

The solution is currently handling hundreds of thousands of people across the country and across the world so it's pretty stable.

What do I think about the scalability of the solution?

There isn't really an issue of scalability as we don't maintain it and each individual contractor or employee downloads their own version. When updates comes through, we'll get a patch or  a new version and they'll be required to upload or install it before they can continue using the solution, like with any other product.

How are customer service and technical support?

I've never used technical support. 

Which solution did I use previously and why did I switch?

I like Zoom better than WebEx or Skype. We're dealing with people all over the world, so specifically when we're connecting to Columbia or South America, Skype doesn't hold up well, Zooms' clarity seems to be much better. I think the connectivity of Zoom is better. 

How was the initial setup?

The initial setup is very straightforward and simple - download it and you're off to the races.

What other advice do I have?

I would rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director at a tech vendor with 10,001+ employees
MSP
The Whiteboard feature enables meetings in which everyone can join to type, draw, and write
Pros and Cons
  • "Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."
  • "They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features."

What is our primary use case?

We use Zoom for our internal meetings and meetings with customers. We also use this platform for our training programs. For internal meetings, we use it through our internal network. For the training, we use the public network. Since we have the COVID-19 situation, we cannot have a meeting or training face to face, so we select this platform instead of Skype for Business which lacks features we expected and has a slow network. Mostly, our meeting size might be 3 to 20, and the training might be 10 to more than 100 people. 

How has it helped my organization?

Showing our faces helps this COVID-19 circumstance to feel that we are not alone and we can easily access and communicate with each other. We do not have a limitation for our communication. We can communicte with each other anywhere and anythime. However, we have a security issue and cannot use some of the features from our company network. One example is that we cannot share the internal use only files because the file sharing feature through our network cannot use it. That made us choose another platform. 

What is most valuable?

Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.

Breakout room helps us to set the group discussion during the training. Before this platform, we have to design the multi-network to achieve this situation.

Icon status chat helps if the participants have any questions or any comments the facilitator can see through the features. These features are important because the facilitator cannot see their face directly so we cannot see their expression and never know whether they understand what the facilitator says.

What needs improvement?

Security is the biggest concern issue right now, otherwise, we cannot use this platform in our organization. That situation will affect our meeting and training infrastructure. Our use is not only communication but also sharing useful documents and ideas.

They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features.

We need features like a dashboard type for the whiteboard. After moving to the breakout room, they can write or create some outputs on the whiteboard. However, after moving back to the main room, they cannot share the outputs. If it is a text, we might paste and copy but it is not user-friendly.

For how long have I used the solution?

I have been using Zoom for one month. 

Which solution did I use previously and why did I switch?

We are considering some of them like WebEx, MS Teams because it solves our issues.

What's my experience with pricing, setup cost, and licensing?

The use case and size will matter to the organization.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Roni Wijaya - PeerSpot reviewer
Vice President of It Operations at a computer software company with 51-200 employees
Real User
Top 10
Compared to GoToMeeting Google Duo, Google Hangouts, and TeamViewer, I find that Zoom is generally more stable, easier to use and has more features
Pros and Cons
  • "Zoom is stable and easy to use."
  • "When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."

What is our primary use case?

We use this solution for video conferencing.

What is most valuable?

The video conferencing is very smooth and it is easy to share content.

Zoom is stable and easy to use.

What needs improvement?

When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen. Instead, we have to scroll to another screen. It would be nice if we could resize the frame.

For how long have I used the solution?

We have been using Zoom for two weeks.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

This is a scalable video conferencing product. We have 278 users and I have tried having 70 people in a single conference, which worked well.

Which solution did I use previously and why did I switch?

In addition to Zoom, we also use Webex. I have found that sharing material is much easier in Zoom. In fact, we tried using Webex with our partner and they could not share material but with Zoom, they could do it.

What's my experience with pricing, setup cost, and licensing?

There is a 40-minute time limit when you use the basic version, which is free. The limit is for meetings with three or more people.

Which other solutions did I evaluate?

I have tried several solutions including Google Duo, Google Hangouts, GoToMeeting, and TeamViewer. I find that Zoom is generally more stable and easier to use than other solutions, and it also has more features.

What other advice do I have?

My advice to anybody who is considering this solution is to try the basic version for free. I highly recommend it.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chaiwut Rateepoon - PeerSpot reviewer
Core Solution Delivery Manager at G-Able
Real User
Top 5
Easy-to-use product with efficient reliability
Pros and Cons
  • "It has efficient security features as well."
  • "The product's interface needs enhancement."

What is our primary use case?

Our primary use case for Zoom is for conducting meetings and attending virtual learning sessions.

What is most valuable?

The platform's most valuable features are collaborative video call and chat functionality.

What needs improvement?

The product's interface needs enhancement.

For how long have I used the solution?

We have been using Zoom for many years.

What do I think about the stability of the solution?

It is a stable product. I rate it a ten out of ten.

What do I think about the scalability of the solution?

The platform is capable of handling around many hundred users.

Which solution did I use previously and why did I switch?

We used Microsoft Teams before.

How was the initial setup?

Zoom is easy to install.

What about the implementation team?

I implement the product myself. It's mostly an automated installation process.

What's my experience with pricing, setup cost, and licensing?

We have to pay for the product's license.

What other advice do I have?

I recommend stable, easy to use, and reliable. It has efficient security features as well. I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Zoom Workplace Business Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Product Categories
Virtual Meetings
Buyer's Guide
Download our free Zoom Workplace Business Report and get advice and tips from experienced pros sharing their opinions.