Zoom Workplace Business Reviews

I primarily use the solution for business meetings and occasionally for some personal events as well.

The solution is very reliable. I've never had issues with the video or audio.

The solution is easy to navigate.

It's very easy to find the functionalities I need when I am using it.

The product makes it easy to invite people to the meetings.

It offers great collaboration functionality.

The solution needs to have a feature that allows you to take over another person's screen. right now, that's not possible. This is important for our purposes due to the act that we are often using the solution to troubleshoot issues for our clients. If we could just take over their screen and go in and fix issues, it would make troubleshooting infinitely easier.

The solution should also make it easier to be able to share material with each other during the meetings.

If the flexibility could improve, so there aren't disruptions during meetings, that would be great. Occasionally we get a frozen page. However, that may be network or connectivity issues on our end.

While I did occasionally use Zoom before COVID-19, due to participation in events organized by our software partner, I've only really begun to use it regularly this year, after we had to socially distance.

The stability is great. It's reliable. The audio and video always work. There's no bugs or glitches. It doesn't crash either.

The scalability is fine. If users need to scale the solution, they can do so easily. You can have many people on one call.

We also use Skype. Both Skype and Zoom have been very useful to us during COVID social distancing requirements.

The product is very reminiscent of Skype. I prefer both Zoom and Skype to Microsoft Teams, which I dislike. Teams is more difficult to use and to invite people to meetings. Skype and Zoom, for example, are easy to navigate to the functionalities I need.

I also do not like WebEx, which I have also used in the past. Webex takes control of my camera sometimes without explicitly stating so, and this is an unpleasant experience for me. Zoom never does this.

I don't have much to say about the initial implementation. I always just use the web application, and, in that sense, there really isn't a setup of deployment of the product. It's just a website you go to utilize the services.

In my past experience using WebEx and Skype, however, I recall their setups to be quite easy and relatively quick. I imagine Zoom is very much the same.

We're just Zoom customers. We don't have any special business partnership with the company.

I'm using the group application and I believe it's the latest version of the solution that I always access. I don't have it downloaded onto my PC.

Due to COVID, I've had to organize sessions on my own. Before COVID, I was only invited to sessions. It's only been recently that I've had to get to know all the functionality of to solution and processes behind inviting other people to meetings, etc.

I would advise other users to simply use the web application of the solution and to avoid downloading anything onto your desktop.

I'd rate the solution nine out of ten. I really like the solution. It has great useability.

I am primarily using Zoom for web-based training. I'm providing it as part of my job or instead, learning myself. Right now, I am taking Excel training.

The biggest advantage with Zoom, compared to other similar products, is the simplicity. 

There are a large number of users because it is very accessible to people in organizations. Other similar products are sometimes blocked but so far, we have not had any firewall-related issues with Zoom.

We would like to have the ability to connect people using phone numbers so that non-Zoom users can join conversations. For example, on my side, I can be using Zoom but on the other side, the person is using their phone.

Integration with Microsoft products such as Outlook would be great.

I began using Zoom within the past three or four months.

Zoom is very stable.

The scalability seems pretty good and we haven't faced any issues. We have had training seminars with more than 60 participants and everybody was successful. Nobody reported any technical issues.

I have not faced any technical issues and have not had to contact support.

Our main tools for internal communication at the company are Microsoft Teams and Skype. Zoom is mainly used for training sessions and does not have as many users. I am not aware of any plan to increase our usage of it.

The popularity of Zoom is the primary reason that we switch to using it for training sessions. It is accessible by everybody because it's a free tool.

The initial setup is straightforward. I received a link to join a meeting, the software downloaded, and everything was fine. There was nothing special and I didn't have any problems.

We have a few people who are responsible for maintenance.

Zoom can be used for free.

My advice for anybody who is considering Zoom is that it's a great tool, I don't have any complaints, and I recommend it.

I would rate this solution a nine out of ten.

Right now for meetings, we are using Zoom. We use it for video communications. Since the pandemic started we started using Zoom. Our first experience we had a problem with security. We got people bombing the meetings. 

The screen sharing feature is valuable. It is easy to set up a meeting if you are on a call with a non Teams user if you need to do screen sharing. COVID-19 is showing us a new way to communicate, that everything doesn't have to be face to face meetings. And so the more you can really understand the capability of the software, the better you are.

It is difficult to collaborate. You have to book a meeting first before being able to do anything. We have had experiences where the meeting has frozen. We had to shut it down and get back on again to keep going. Zoom has privacy issues and also stability issues. I would like to see integrations into other applications. It would be nice to have multiple people be able to collaborate on the same screen.

We have been using Zoom for three or four months. Since the Pandemic started.

I would much rather be using Teams and be able to dial up anybody. With Teams, you can collaborate and share files with anybody. Teams are more dynamic. We have also used Skype.

I would rate Zoom at a five on a scale of 10. I don't think it has all the integration. This is also because of security issues.

We primarily use the solution for our meetings.

The solution is easy to use.

The solution offers a free version.

I'm not sure if the solution has areas of improvement just yet. I'm still new to the service.

If there are quality issues, I find that it is usually a bandwidth problem, and not related to Zoom itself.

There's a limit as to how many people you can have on a call. They should open this up a bit to include more, if possible.

It would be helpful if the solution had more features for users to take advantage of.

The paid version is quite expensive. There's no middle ground between free and paid.

I've only been using the solution for about three months at this point. It's still rather new to me.

The stability of the solution has been good. I'd say that it's been reliable and extremely consistent. I can't recall experiencing any bugs or glitches. The solution doesn't freeze or crash. It's been great.

I'm not sure how many people are currently using the app at our organization. It's used pretty extensively in the organization, however. I believe there are plans to increase usage in the future.

We've never had to contact technical support, that I'm aware of. They have pretty great online support if users have any questions or need any troubleshooting. There isn't really a need to pick up the phone and call anyone.

I previously used Skype a little bit.

The initial setup was not complex. It was very straightforward. The deployment process was also extremely fast.

We don't need anyone to maintain the solution. There isn't someone in the company that's tasked with "making sure it works". It's pretty low-maintenance in that sense.

I didn't need a consultant or reseller to help me install the product. I handled the implementation myself.

There's a free version and there's an expensive paid version. There needs to be something in between. Something in the middle could have more people using the product.

We use the latest version of the solution. I don't use the solution too much; I just use it if I have to for meetings.

I'd recommend the solution. It's a good product. For quick meetings or for sharing information, it's fantastic.

I'd rate the solution eight out of ten.

The ability to hold remote meetings is helpful.

There is a free version of the solution.

The solution shouldn't charge so much for their services.

I'm always in favor of a lower price. That said, I find there's a big gap between the free version and the professional version. When I looked at what it would cost to be able to get the full version, I said, "Gee, that's too much." If there was something in between the free version and the least expensive paid version, I probably would have paid for it. I would've gone for that. 

They could improve security more. 

They should make it a little bit easier to use, in terms of screen-sharing. One of the problems I have is when I go into a screen-sharing mode, I don't see what the other people see. If I could have my screen synced with what was being shared and me, that would be better.

I've been using it for a couple of years, but my usage, like everybody else's really picked up with the COVID pandemic.

The solution can be pricey.

I do use Zoom, but again, just as an ordinary consumer. I don't have any experience with the high end or professional version.

Normally when I would use it, it would be because some associate or organization I was dealing with was using Zoom in order to reach out to people like me. I didn't even realize until a few months ago, that Zoom charged in order to get a version that was capable of handling more than a few users. I always wondered how they made money.

I'd rate the solution eight out of ten.

My main use for Zoom has been for collaborating with other students, but I also use it for tutoring and for recreational purposes with friends and family. I'm not using Zoom in the workplace but at the university where I study, all the students use it and we meet regularly on Zoom. I've downloaded it to my computer and mobile phone and for now, I'm using it on a daily basis. I would love to work remotely so I would definitely consider using it more. I'm an elementary educator and customer of Zoom. 

Screen share is a great feature. I've used it for recording interviews and then I'm able to refer back to it or download and publish it. Annotating is a very helpful feature and of course the chat is nice if there's a lot going on and you want to talk individually to an individual who's on there. I think it's quite an intuitive solution regarding use and I've had pretty good luck with the quality, so it's just an easy place to have a group gathering.

It seems that lately it takes a while to connect and a long time to load. It would be helpful if that was a little more instantaneous. And then I guess sometimes the sound quality can be a bit of an issue.

I'm not super technical, but it really would be great if the quality could be improved. I'd also like to see the ability to receive alerts when the product is offline, and notifications about upcoming meetings. 

I've been using this solution for almost a year. 

So far it's working. It's very stable for me.

The setup was very straightforward, it took just a few minutes. 

I would rate this solution an eight out of 10. 

I use it for school mostly. I use it for remote meetings with one or more people.

The most valuable features are the video conferencing and the whole invite to set up a meeting is really easy to figure out and use. The chat functions are pretty simple as well.

Zoom needs to address the privacy issues I've heard about. There have been multiple breaches that have made the news. That would be something to address.

I have used Zoom for a year and a half.

Connectivity is surprisingly good. I've had upwards of 90 people on a call and with no issues noticed, and seems pretty easy to manage people, seeing as the host of the call can usually mute everyone.

I would rate Zoom at a nine on a scale of ten.

Currently, I use the solution in place of travelling to offices. It helps me conduct virtual meetings.

The solution is easy to use with an easy user interface.

It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not.

I've been using the solution for two years.

I don't have any information on other solutions we've used in the past.

We're a customer. We don't have a professional relationship with Zoom.

The solution is great when you need to hold meetings virtually.

I'd rate the solution eight out of ten.

I primarily use the solution for remote meetings.

My typical use case is doing product tours, as well as tool connections, and explainer videos for how to use dashboards for our product. I teach people through virtual training. 

Technically, the solution hasn't changed the way I work so much. I've been remote since before COVID-19 and all my work is being handled in the same way as it was before. However, I'm very aware that for everyone else in the world it's probably changed the way meetings are traditionally handled.

We have a technical product that is quite complicated to understand without being able to visually see and walk people through it and show them how to use it. Zoom makes it possible to do visual training. Instead of being in there face to face, however, we're able to actually just walk them through each training session and new users can ask questions, and dive deep into the product to understand it better.

I like being able to record the sessions if I need to. I also like the option to annotate.

The options to add polls and share screens are great.

There are lots of great features available to every user.

It's pretty user friendly and easy for people to use. All the clients I have say they don't typically have any problems getting into it or using it. It's great in that respect.

I would say the polls need improvement. 

When you're using the video, there's a little dialogue box that pops up. It's annoying to everybody who uses Zoom. It would be nice if it had some more features for driving interaction and engagement during meetings. However, they need to make sure the dialog box is up there in a more convenient way. 

How they have the gallery aligned when someone is sharing a screen isn't ideal right now. If there were more options on how to arrange it, would be ideal. 

The ability to make it easier for poll creation and usage would be helpful. If I make a poll, I want it to be accessible to all my different meetings, not just that one meeting. Right now, it's a lot of extra work due to the fact that I have to continuously re-create it every time I need it. 

I have been using the solution for at least a year, or, maybe at this point, two.

I haven't had any problems with stability. It's actually been much more stable than the other five different conferencing tools I have used. I'm happy with that. It's quite reliable.

We only have 16 users on the solution at this time. That's everyone in our organization.

We use the solution often, however, since everyone is already on it in our organization, we don't have plans to scale more or increase usage. We're already at 100% usage.

From day one, we've been using video conferencing as our main method of communication.

I've never had to reach out to technical support. I have a background in IT, so my instinct, if I run into issues, is to figure everything out myself. I can't speak to the quality of their service since I've never dealt with them.

I've tried about five other solutions, and Zoom, by far, has been the most stable and reliable.

The initial setup is pretty straightforward in some ways. However, it's not intuitive per se. It's straightforward once you're aware of it, and yet, there are a lot of features I didn't even know were there until I did some research. It wasn't obvious from how they have their website set up. You have to really dig for features. I found it only after six months or a year into using it.

We currently use the business account on Zoom. I'm not sure of what the exact costs are to use the solution. The pricing, as I understand it, is very straightforward. There might be just one add-on cost, which would be for users who would like to join in or talk via toll-free dialing.

We're just a customer. We don't have a professional relationship with Zoom.

In terms of advice for implementing the solution, I would probably just say make sure that new users go into the settings within their account and see what they have turned on and off. For instance, I just told my CEO and a couple of the other executives about the option to annotate because I assumed that they knew that was possible. They didn't. 

There's also the capability of using a whiteboard. There are a bunch of other really great features that are available as well that are not obvious at first. Users need to just go in through their account settings and click on everything and set the account up in ways that are convenient for them depending on what they're trying to accomplish. 

It's strange that the majority of the cool features are by default disabled, so users have to go in and become familiar with them on the back end. Everyone needs to take the time to make sure you really play around with it, or go to the help center and watch some videos, and read some of the articles to see what's available.

I'd rate the solution eight out of ten.

The primary use case of this solution is for meetings and interviews.

The most valuable feature is the ability to connect to and conduct meetings.

They need to improve the background feature, to be able to set a background without interfering with the current background. For example, if your home needs some tidying up you don't want people to see your things.

Currently, you can change the background but it's a lot of work. If they have to ability to cut the background that would be much better.

I have been using Zoom for two years.

I sell cybersecurity services.

I would rate this solution an eight out of ten.