We are using Zoom in our organization for customer meetings.
Senior Technical Architect at a computer software company with 1,001-5,000 employees
High quality video, reliable, and free version available
Pros and Cons
- "The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations."
- "Zoom could improve by extending the one-hour maximum session time in the free version."
What is our primary use case?
What is most valuable?
The most valuable features of Zoom are the quality of the video is better than other solutions and they have a recording option that is useful. Additionally, it helps to collaborate with other organizations.
What needs improvement?
Zoom could improve by extending the one-hour maximum session time in the free version.
For how long have I used the solution?
I have been using Zoom for approximately three months.
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What do I think about the stability of the solution?
The stability of Zoom has been good.
What do I think about the scalability of the solution?
Zoom is scalable, we have had meetings with over one hundred plus participants and we did not experience any issues.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and Cisco Webex previously.
I have found Cisco Webex to be similar to Zoom in functionality.
How was the initial setup?
The initial implementation is straightforward. It only involves a few clicks.
What about the implementation team?
I did the implementation of Zoom myself.
What's my experience with pricing, setup cost, and licensing?
Zoom has a less expensive subscription than other solutions such as Cisco Webex.
Zoom offers a free and paid version of the solution. The price of Zoom could be less expensive.
What other advice do I have?
This is a good solution compared to others because you are receiving many features at a low cost.
I rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Manager at Computer Learning centre
Enables us to have virtual meetings and share files and other information
Pros and Cons
- "It meets all of our basic requirements and is easy to use."
- "The pricing could be improved."
What is our primary use case?
Zoom is used for virtual meetings and sharing files and information.
This is a cloud solution. There are 30 people using this solution in my company, including technicians, managers, and engineers.
What is most valuable?
I think the solution is okay. It meets all of our basic requirements. It's easy to use.
What needs improvement?
The pricing could be improved.
For how long have I used the solution?
I have been using Zoom for over two years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
The solution is scalable. We have plans to increase usage in the future.
How are customer service and support?
We have never had a reason to contact technical support.
How was the initial setup?
Installation is straightforward. It took less than 15 minutes, and you can do it by yourself.
What's my experience with pricing, setup cost, and licensing?
There is a yearly license for this solution. I would like it if they offered better prices.
What other advice do I have?
I would rate this solution 8 out of 10.
I would recommend this solution for someone who wants to start using it because it's easy to use.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Zoom Workplace Business
July 2026
Learn what your peers think about Zoom Workplace Business. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,877 professionals have used our research since 2012.
Business Development Manager at a tech services company with 51-200 employees
Impressive background blur, useful mobile application, and reliable
Pros and Cons
- "The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom."
- "We are more inclined to work with Microsoft Teams."
What is our primary use case?
I am working remotely with my customer and I am managing them over calls meetings on Zoom meetings. I have been constantly using the Zoom application and Microsoft Teams for my virtual conferences and customer meetings.
What is most valuable?
The most valuable features of Zoom are the screen blur and the background transition, which is great because we are working from home. Without this feature we would not have private meetings, they do not need to see what is happening in our background. The background transition is good with Zoom.
I have the ability to use Zoom on my mobile phone which is useful.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
Zoom has been stable.
What do I think about the scalability of the solution?
I am satisfied with the scalability of Zoom.
We have approximately 2,000 people using this solution. We have global branch offices and they all can use it.
How are customer service and support?
I have not contacted the technical support from Zoom.
Which solution did I use previously and why did I switch?
I have been using Microsoft Teams in parallel with Zoom.
How was the initial setup?
We have a portal in my company where I can go and install the Zoom from a link. I can then can have access to the Zoom application and then we'll be able to use it for our internal purpose.
What's my experience with pricing, setup cost, and licensing?
My company is using the paid version of Zoom.
What other advice do I have?
We are more inclined to work with Microsoft Teams.
I rate Zoom an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Engineer at Tenable Network Security
Reliable video communications tool that is great for meetings but has trouble staying connected on mobile devices
Pros and Cons
- "We always make our meetings on Zoom because we believe that it is the best option."
- "The mobile version of Zoom could use some improvement."
What is our primary use case?
I use this solution mainly for meetings with customers and the occasional webinar/interview.
What is most valuable?
I like having the ability to annotate remote presentations, and it is easy for everyone to share.
What needs improvement?
The mobile version of Zoom could use some improvement. Right now, when you receive a call and answer on mobile, chances are that the connection will drop.
For how long have I used the solution?
I have been using Zoom on a daily basis for the past three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable. I have a personal and company account. There are about one thousand users in my company that use Zoom on a regular basis.
How are customer service and support?
I have not needed to contact support.
Which solution did I use previously and why did I switch?
I have used Google Meet, Webex and Microsoft Teams - depending on if we set up the meeting or the client does. We always make our meetings on Zoom because we believe that it is the best option.
Webex, for example, collects a lot of information making it a long process to get into the actual meeting and occasionally requires updates as you are trying to enter meetings.
How was the initial setup?
The initial setup was straightforward - much easier than all other options.
What other advice do I have?
I would recommend this communications tool to anyone looking for affordable, easy to use, trouble free video communications.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 51-200 employees
Good meeting option when physical attendance is not possible; lacks sufficient customization
Pros and Cons
- "A good option for online meetings."
- "I like the whole application and it's a good option for meetings when it's difficult to attend in person."
- "There is insufficient customization."
- "I'd like to see some more customization and the ability to increase meeting length without cost."
What is our primary use case?
My primary use case is for meetings. I'm a Zoom customer.
What is most valuable?
I like the whole application and it's a good option for meetings when it's difficult to attend in person.
What needs improvement?
I'd like to see some more customization and the ability to increase meeting length without cost.
For how long have I used the solution?
I've been using this solution for nearly four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Zoom is sufficiently scalable for my needs.
How was the initial setup?
The initial setup was simple.
What other advice do I have?
I rate this solution seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Director at Secur Links
Simple installation, user-friendly, and reliable
Pros and Cons
- "The most valuable feature of Zoom is user-friendliness."
- "Zoom could be more scalable."
What is our primary use case?
We are using Zoom in our company for internal and external meetings for customer presentations. Additionally, we use it for remote access.
What is most valuable?
The most valuable feature of Zoom is user-friendliness.
For how long have I used the solution?
I have been using Zoom for approximately two years.
What do I think about the stability of the solution?
The stability of Zoom is very good.
What do I think about the scalability of the solution?
Zoom could be more scalable.
We have approximately 40 people using the solution.
How are customer service and support?
I have not contacted the support from Zoom.
Which solution did I use previously and why did I switch?
I have used Webex previously. My organization's choice is to use Zoom and I am familiar with it.
How was the initial setup?
The installation is of Zoom is very easy and user-friendly. The process can take a few minutes.
What about the implementation team?
I can do the implementation myself. You subscribe and use the solution.
What's my experience with pricing, setup cost, and licensing?
There is a subscription to use the solution.
Which other solutions did I evaluate?
I prefer Zoom to other solutions.
What other advice do I have?
I would recommend this solution to personal users and organizations.
I rate Zoom a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Account Manager, Cybersecurity at a tech services company with 11-50 employees
Cost-effective, simple to install, and user-friendly
Pros and Cons
- "The most valuable feature is the ease of use."
- "I would recommend this solution to others who are considering using it."
- "Zoom security could be improved."
What is our primary use case?
We use Zoom primarily for virtual meetings.
What is most valuable?
The most valuable feature is the ease of use.
It is very simple to use.
What needs improvement?
Zoom security could be improved.
For how long have I used the solution?
We have been using Zoom for two to three years.
What do I think about the stability of the solution?
Zoom is a stable product.
What do I think about the scalability of the solution?
Zoom is scalable.
We currently have two main users, because we have a shared account.
How are customer service and support?
We have not contacted technical support.
How was the initial setup?
The initial setup is straightforward.
This solution will be deployed and maintained by one technical person.
What about the implementation team?
We completed the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a yearly basis.
There are some additional costs.
What other advice do I have?
I would recommend this solution to others who are considering using it.
It's easy to use, and cost-effective.
I would rate Zoom an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner at Yushu
Good solution for multiple people needing to share screens
Pros and Cons
- "The ability to discuss and share training content would be the most valuable features of Zoom."
- "Zoom is convenient and useful, I would recommend this solution."
- "I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
What is our primary use case?
I use Zoom for any calls where there are more than two or three individuals required to talk and share screens. I also use Zoom for trainings.
What is most valuable?
The ability to discuss and share training content would be the most valuable feature of Zoom.
What needs improvement?
I have had small issues with the virtual backgrounds. I would like to see improvements with this feature.
For how long have I used the solution?
I have been using Zoom for four years.
What do I think about the stability of the solution?
I have not had any concerns with Zoom.
What do I think about the scalability of the solution?
I have not used it for a large number of people, but for the numbers we use the solution for, it has worked.
Which solution did I use previously and why did I switch?
Zoom has always been my primary solution. I have used Google Meet a little as well.
How was the initial setup?
The initial setup of Zoom is straightforward.
What about the implementation team?
We install on our own, with one technical individual for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
As an organization, we are paying a license fee for Zoom. Personally, I use the free version.
What other advice do I have?
Zoom is convenient and useful, I would recommend this solution. I rate it a 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Sales Consultant at a tech services company with 51-200 employees
Easy to set up, very reliable, and offers many great backgrounds
Pros and Cons
- "The solution is reliable and the performance is good."
- "The solution could be a bit more user-friendly."
What is our primary use case?
I use the solution for meetings with friends or catching up with friends.
There are also some events I go to, which use to be physical, and now are virtual. There's a public speaking platform, a public speaking course that I participate in called Toastmaster.
I also use the product for work calls with vendors or prospective clients.
What is most valuable?
I enjoy the background options on offer.
The initial setup is straightforward.
The solution is stable and reliable.
The scalability has been good.
What needs improvement?
The solution could be a bit more user-friendly. Microsoft Teams, for example, is easier.
The stability could be a bit better. I find Microsoft Teams to be more stable.
The security could be stronger.
For how long have I used the solution?
I've been using Zoom for two years.
What do I think about the stability of the solution?
The solution is reliable and the performance is good. I've never had stability issues. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
From what I have seen so far, the scalability is good. A company can easily expand it if they need to.
How are customer service and support?
I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you needed help.
Which solution did I use previously and why did I switch?
I'm also using Microsoft Teams. I prefer using Teams, as I'm more used to it and I find it more stable, and also more user-friendly.
How was the initial setup?
The initial implementation process was very simple and straightforward. It was not a complex or difficult process.
What about the implementation team?
The initial setup was handled with the help of my IT team.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. We have an internal team that deals with licensing, and therefore I can's speak to any extra costs involved.
What other advice do I have?
I'm a generic user. I don't have a business relationship with Zoom.
I am using a current version of the solution.
I would recommend them to use Teams for a professional setup, as it's more stable and more user-friendly. From what I understand, there are more security measures there, since it's a Microsoft product. I prefer that.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solutions Engineer at a manufacturing company with 10,001+ employees
It's a stable solution for internal and external meetings
Pros and Cons
- "Zoom is scalable. We have about 10,000 users at my company."
- "Zoom's drawing tools could be better integrated."
What is our primary use case?
We use Zoom for internal and external meetings.
What needs improvement?
Zoom's drawing tools could be better integrated.
For how long have I used the solution?
We've been using Zoom for about two years.
What do I think about the stability of the solution?
Zoom is stable.
What do I think about the scalability of the solution?
Zoom is scalable. We have about 10,000 users at my company.
Which solution did I use previously and why did I switch?
We used Webex in the past.
How was the initial setup?
Zoom is a cloud service. I think we only have to pay for the license.
What other advice do I have?
I rate Zoom nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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